Mobikwik — unavailability of cancellation and refund of rail ticket in mobikwik wallet

Address:	Gurgaon, Haryana
Website:	mobikwik

I've booked a rail ticket bearing pnr no.[protected] for 04 persons in mobikwik wallet vide txn id: [protected] dated 24.08.2018. Payment is successfully done. On the date of journey (I. E. 15.09.2018) i've got an sms from indian railways informing the rac status of my travel tickets. As i'm not interested to travel with rac tickets and as there is no option in mobikwik wallet for cancellation of rail tickets, i've raised a request in mobikwik help desk vide ticket no.9180766 for cancellation of tickets, few hours before departure of the train. But there is no response or action from mobikwik. I've also tried many a times to contact mobikwik through their contact no.[protected] and[protected] but there is no response.