[Resolved] LG Mobile / LG - T375 — Mobile phone display not working

nageswaran1954

from Attingal, Kerala

Address:

Thiruvananthapuram, Kerala

I purchased a LG double Sim Touch Mobile phone from Phottys Trivandrum on 24/11/2012 for Rs.4,499/=. On 28/03/13, the mobile phone's display was not working. I went to the LG Service centre on 29/03/13 for a complaint because my mobile phone is under 1 year warranty period. The service centre personnel told me that they will charge Rs.750/= for the repairs if I want to repair with them. I told them that the mobile phone is under warranty. But they told me that the repair is due to my fault which I denied. I todl them that I didn't drop or damage the phone and the fault may be due to manufacturing defect. The Service centre people didn't accept my statement.

I enquired several private shops for the repair but they told me that since the phone model was introduced recently, they are not able to get the spare parts. So I decided to give it to the LG service centre at Karamana, Trivandrum for a payment of Rs.750/=. I was forced to pay for the repairs even though the phone is only 4 months old and under warranty.

Your kind help/advise is highly appreciated.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

SNEHACUTE98

from Hyderabad, Telangana

LG — PHONE IS NOT GOOD

HI.........FRIENDS.....THE LG LAUNCHED A MOBILE TOUCH SCREEN MODEL NO GD510 (LG COOKIE)....ITS A WORST PHONE...IT HAVING A LOT OF PROBLEMS....THE EAR PIECE VOULME IS VERRY VERY LOW...OUR VOICE CANT AUDIBLE TO OTHERS.....MUSIC PLAYER IS NOT WORKING PROPERLY...RADIO FREQUENCY IS NOT SET AUTOMATICALLY...ALWAYS SET MANUALLY......I GAVE IT TO LG CUSTOMER SERVICE CENTER THE PROBLEM CANNOT BE RECTIFIED.
PLEASE DONT BUY THESE MOBILE..............

ajai_iti07

from Bengaluru, Karnataka

LG Mobile — LG MOBILE PHONE NOT WORKING

DEAR SIR,
I PURCHASED A LG MOBILE LAST MONTH FROM SRI RAM MARKET LUCKNOW. IT IS GIVING PROBLEM SINCE THE DATE OF PURCHASE. WHEN I CONTACT TO YOUR SERVICE CENTRE AT SRI RAM MARKET, LUCKNOW, THEY ASKED TO UPDATE THE SOFT WARE.
THE RECEIPTINIST IN CUSTOMER CARE OF LG ASKED TO PAY RS 84.00 FOR REPAIR WITHIN 10 MIN. WHEN I PRODUCED THE BILL AND ASK THAT IT IS UNDER WARANTY, SHE ASKED ME TO COLLECT IT AFTER ONE WEEK.
SIR, PL LOOK INTO THE MATTER AND INSTRUCT YOUR CUSTOMER OFFICE TO DAEL THE CUSTOMERS PROPERLY, OTHERWISE IT IS VERY DIFFICULT TO SUSTAIN IN THIS COMPETIVE MARKET. I WOULD ALSO LIKE TO MENTION THAT I AM A PERMANENT USER OF LG PRODUCTS LIKE AC, FRIDGE,MOBILE AND OTHER PRODUCTS.
PL LOOK INTO THE MATTER AND HELP ME BY TAKING NECESSARY ACTION AS I HAVE TO GO 200 KM AWAY TO CUSTOMER CARE.
WITH REGARDS
AJAI SHANKAR
SECRETARY,
INSTITUTUIN OF ELECTRONICS AND TELECOMMUNICATION ENGINEERS,
B-125, SANCHAR-VIHAR COLONY
ITI LIMITED MANKAPUR
GONDA(UP). PIN 271308
MOBILE NO [protected]
[protected]
PHONE (OFF) [protected]
[protected]
PHONE (RES) [protected]

mottosuresh

from Mumbai, Maharashtra

hello sir.madam
i receive 11 months before one mobile of lg GD 510cookies pep .but mostly touchscreen, battery, mobile switch off automatically, and other multiple problems attended .but your service centre persons are attented but not satisfy so iam not satisfied i send in ur service centre arround 20 kms .TILL NOW BATTERY PROBLEM NOT CORRECTED PAST 2 TIMES .i go and attern two times and every time take 2 hrs minimum so i am not satisfied if lg mobile i and my collicues are change as soon as possible.sorry for an ur mobile NOT USING.please is it possible one person come and collect o[censored]r mobile not an money i need .thanks for ur mobile .contact no [protected]
MODEL::-GD510
S/N:-002KPYR022354
MADE IN KOREA
USER :-COIMBATORE, TAMILNADU, INDIA

akshay maheshwari

lg mobile phone 510 — automatically switches off and initializes

my mobile phone lg 510 automatically switche off and when restarted it is initilised automatically . i think there is a software probleum

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

Udara Priyadarshana

why automatical switch off Lg t375?