[Resolved]  Airtel — deduction of balance

My balance will be detect in 30rupees 41112 can you check the my balance wille be, know, detected my mobile, no is this[protected]

RESPECTED MADAM/SIR,
I AM USING A PREPAID CARD OF AIRTEL,[protected]. EVERY NOW AND THEN THEY DEDUCT MONEY FROM MY BALANCE FOR NO REASON AT ALL.THIS HAPPENED LAST WEEK ALSO AND I EVEN COMPLAINT AGAINST THIS.YESTERDAY I DID RECHARE AND CALLED CUSTOMER CARE AND TOLD THEM TO ACTIVATE ME INTERNET PACK.BUT TODAY MY 42 RS WAS DEDUCTED SAYING I WAS SURFING THE NET.I HAVE A SMS AND INERNET PACK ON MY MOBILE WHICH IS AUTO RENEWABLE. TODAY WHEN I CALLED TO CUSTOMER CARE FIRST 2-3 TIMES THEY DISCONNECTED THE CALL AND WHEN INQUIRE THEY SAID IT WAS TECHNICAL PROBLEM BUT EVERYTIME MONEY WAS DEDUCTED WITHOUT FAIL.THEN ONE OF CUSTOMER CARE PERSON VARSHA THAKKAR SPOKE VERY RUDELY TO ME.INSPITE OF HAVING SMS AND INTERNET PACK THEY DEDUCT MONEY FROM THE MAIN BALANCE.WHEN WE SPEAK TO THEM THEY SAY MONEY ONCE DEDUCTED CANNOT BE REFUNDED AND YOU CAN COMPLAIN WHEREVER YOU WANT.FROM LAST 5-6 DAYS I AM FACING THE SAME PROBLEM .THEY ARE DEDUCTING MONEY FROM MY ACCOUNT SAYING ALL RUBBISH TALKS.THEY HAVE CHARGED ME RS.5 FOR EACH SMS IN SPITE OF ME HAVING SMS PACK.IN ALL THEY HAVE DEDUCTED NEARLY RS.150 BEFORE AND 42 RS NOW. PLEASE SEE TO THIS MATTER AS OUR MONEY IS VERY PRECIOUS. PLEASE HELP ME AS IT IS MY MONEY AND I MUST GET IT BACK


THANKING YOU,
YOURS TRULY,
SHAIKH
sanobar.[protected]@gmail.com

Sir,
I am shriram kale Airtel mobile costumer mob no.[protected] this no. holder. This no registered on my uncle whose nae Appasaheb Dhondiram kakade. their is deduction in my mobile balance two times i.e. Rs.10 and Rs.20 fist in last week and second on 19/12/12 Due to mocricket service by Aitrel mobile service. i had already contact him and tell that stop my service before reduction Rs.20 .but their is deduction in my balance again and now Airtel customer care block my number for complaint . so please kindely accept my compaint do action and refund my money.

My mobile number is [protected]. On 12 Jan 13 my mobile balance was rs. 78-). I received sms from airtel @ deduction of rs.75 against value add service download which was not done by me. Then I called 12133 for asking why it was deducted. Customer care executive kept me waiting for 19 minutes for clarification and latter phone call disconnected. Tills the time balance remained was rs. 0.2. Later I could not contact with airtel because of low balance.I request airtel must retutn my deducted balance immediately.

I am a prepaid user of airtel. I have a complaint about the deduction of balance without my knowledge.On 18th January 2013 noon at 12 pm i recharged my airtel number with a 2G offer of rs.125 with 1GB and 30 days validity(TRANS ID[protected]. I got the activation message of the internet of 3.6GB with 30 days validity from airtel. And i started using it. after sometime I came to know that my main balance(around Rs.20) got deducted. Then immediately i called airtel complaints and enquired then they said that its because i used the internet before activation(Ref.no. is CWRCH[protected]).Again I recharged with a voucher of Rs.20 and it also got deducted instantly.Again i called airtel complaints next day then they told me the same thing and assured me that the balance will not get deducted again (complaint Ref.no is CBDMO[protected]). Then on that day (19th jan 2013) by 11:18 am I recharged again for rs 220 and by evening all got deducted.Then also i called airtel complaints but the didnt had a proper solution for my problem and they cancelled the call (complaint Ref.no is CBDMO[protected]).why its so? kindly please help i lost more than Rs.225...

I had recharged for 60 rs. On my number [protected] on 28th January and the next day on 29th January my 50rs . Was deducted and after that everyday 5rs. Was being deducted from my number. I contacted the customer care and asked them for a refund but they refused for a refund straight away. And everyday I call them up but they refuse for a refund. Please help me as soon as possible

Hello Sir,

I have been charged with an unwarranted deduction of Rs 15 towards Home vedas 15 for which i did not subscribe to. Plz refund the amount . Amt prior deduction is Rs 25. 68 and after is Rs 8.68
My Airtel Prepaid mobile no is [protected]

I have also been charged with an unwarranted deduction of Rs. 15 six times since the 24th of Jan. The total amount of Rs. 90 has been deducted without even prior intimation of a subscription and i am unable to deactivate/unsubscribe! Plz refund the amount.
My Airtel Prepaid no: [protected] (mumbai no)

On 24th Feb I received a message from Airtel that 12rs. Had been deducted from my balance for some value service which I did not activate on my number [protected] I called up the customer service and the agent over the line spoke to me and disconnected my call and it happened thrice. This is not the first time it's happening. Last month 40rs was deducted from my balance which is not refunded as yet. Please help me

My mobile number is [protected]. I had made complaint of deduction of balance. I am yet to receive any feedback on the same and till date my balance amount shows zero. Request to resolve the issue on top priority.

SIR

ON 18-5-13 I HAVE BALANCE IN MY MOBILE(MOB NO. [protected]) MORE THAN 150. BUT ON 19-5-13 MORNING IT WAS ONLY RS 22. AIRTEL ALWAYS DEDUCT BALANCE.WHEN I CALL TO CUSTOMER CARE THEY TRANSFER CALL TO SENIOR EXECUTIVE AND THEN CUT THE CALL. SAME THING WAS HAPPENED IN THE MONTH OF FEB-13, THAT TIME ALSO MORE THAN RS 100 WAS DEDUCTED.TILL NOW NO BALANCE WAS REFUNDED. I WANT MY ALL BALANCE BACK. PLEASE HELP ME.

REGARDS
ROHIT
MOB: [protected]

on 18-5-13 my balance of rs. 140 was deducted. i dont know why? i call several times to customer care but they didnt give positive responce, they say this balance was deducted for browsing. but i didnt do any browsing and secondly i have netpack also. same thing was happened on 5-2-13, that time also balance of rs around 150 was deducted. i want my balance back. please help me.

Regards

Rohit Chanana
Mob. [protected]

I had balance of 214 till 21st may next day morning my balance has been reduced to 130. I had called customer care four times they told they will give me the credit but nothing has been credited- if I call to customer care they are not connecting to the higher officials and they just cut the call.

I had balance of 214 till 21st may next day morning my balance has been reduced to 130. I had called customer care four times they told they will give me the credit but nothing has been credited- if I call to customer care they are not connecting to the higher officials and they just cut the call. My mobile no is [protected] and am fed up with airtel .

My Balance till 25th May 2013 was 120Rs and after 2 days of data(internet) usage, the balance deducted to 91Rs, Even when I still have data balance with me of 1MB.

hello . I am rakesh. My mobile no. Is [protected] from last 7 days i have got regular balance deduction from my no. Last deduction is 45 rs. Due and showing cause game downloading. After first deduction they return my balance but next time the representative talk to me as i borrow the money from him. So rediculous. Just wanting please help me and return my balance. Thanks

Namaste Rakesh,

This is to inform you that your concern listed on 13 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Rakesh,

We would like to inform you that your concern listed 13 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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I was using sim in dongle on 08 Oct 13 from around[protected] hrs after that I checked my balance it was only Rs 2.35 only where as it was rs 96+ .when enquired to exec. Mr Shyam he talks rudely and ignored. He told that your amt is deducted in SMS send by you. Where as I did not send any SMS. Kindly look into it and help me in getting my balance back
Thank you

Namaste Mr. Singh,

This is with reference to your post dated 09 October 2013.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33