Airtel Complaints & Reviews

Till now no one contact from your side. Resolve the problem immediate. I m not happy with your service.

Thanks Saurav,

Information required
my account number :[protected]
my mail id : [protected]@gmail.com

i need sms details sent sms, received sms, date and actual sms sent or received specially from or to following number :
a. [protected] b. [protected] c.[protected] d.[protected]
from 26 April 2012 to 1 November 2012.

getting message and timing could solve my many problems :) let me know if you need more details ..
waiting for details from your side
Thanks in advance :)

sorry my account number is[protected]
and another mobile number :[protected]

Namaste Vikas,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Vikas,

This is with reference to your post dated 10 October 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Mr. Ahlawat
Please note its Ms. and Not Mr. Pande. I am providing the details required below:
Account Number: [protected]
Phone number: 4193757

Namaste Ms. Pande,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Pande,

This is with reference to your post dated 10 October 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Ms. Pande,

This is with reference to your post dated 10 October 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Patel,

This is with reference to your post dated 10 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Bhalla,

This is with reference to your post dated 10 October 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

hello sir/madam
i am airtel prepaid user No. [protected]. on 4/12/07 i browse airtel live but dissconnect without downloading but i check my account there is 3o/-Rs deducted. thats not all they also activated aitell missed u service, Vas99, VAS50 without my permission. so please take the strick action.

Dear customer service,
airtel has deducted balance of Rs.220 after from the date 7-nov.2007.
i have not at called anywhere. or have downloaded anything . So u please search for it that where is the fault.
no. is [protected]
contact me on [protected]
Thank You.

Dear sir/madam
i am airtel prepaid user No.[protected]. on[protected] Airtel compay has auto deduct my balance Rs. 30 & also today 28.04.08 Rs.30 deducted without click anytype of dowloading or any other facility activation. they are always readt to try to deduct the balance whatever time they want to dedut money. When we asked airtel they always said you have activate this this type of subcription. their are mentally heresment to us, they are always cheating with our balance without my permission. so please take the strick action. Regard...

AirTel — telecommunication

1. I submit application (11/03/08) to change my cell no (+[protected]) from prepaid to postpaid company employee promise me that your no will be convert form prepaid to postpaid with in 48 hrs.
And submitted my prepaid sim. But start postpaid after five days while enquiry was completed next day.
2. they stop incomming&outgoing facility at my no. from 3/04/08 to 05/04/08 without any preinformation

Airtel Prepaid Connection — Amount Deducted without any intimation

Name: Aman Bindal
EmailID: [protected]@aol.com
Mobile No: [protected]


I am Airtel prepaid customer of punjab(mobile no. [protected]),
In last 6 days following deduction has been done from my account without any confirmation or message:

Balance_Deducted(Rs.): 30, 234, 30
Date_of_Deduction: 14 May, 16 or 17 May, 18 May


Didn't recieved any confirmation, intimation or message in regard of these deductions.


Please provide me with all the details or refund me...
Otrher wise i have to take some steps..

Knock the door of consumer court.

when i switch of my moble and after switch on Rs 1/- deudct from my balance from 5 days. when i call its customer care, they sayds u have make somewhere call.but truth is i never call at that time .pls solve my problem my number is[protected].

I am Airtel prepaid customer, from Ahmedabad. 3 days back my balance was deducted by 210/- . I have filed a complaint on saturday, customer care people said that because of server problem some customers losing their balance and it will be added back to their accounts. But till the time I did not get my balance back

so I want my balance back otherwise preceedings will be different.

The General Manager,

sub:- deduction in balance

sir,
IAM ONE OF YOUR CUSTOMERS SINCE 10 YEARS. SINCE TWO MONTHS, 7RS IS BEING DEDUCTED EVERY WEEK FROM MY BALANCE.INSPITE OF REMINDING AGAIN AND AGAIN IN THE CUSTOMER CARE, THIS PROBLEM IS NOT RECTIFIED TILL DATE. EVERY TIME IAM GIVEN A REFERENCE NUMBER.[protected],[protected]. ON TOP OF THAT ONE OF YOUR TEAM LEADERS SPOKE TO ME VERY SHREWDLY WHEN I CALLED YOUR CUSTOMER CARE ON 17/9/2008 IN TH EVENING AROUND 6:45.THIS IS HEIGHT OF INDECENCY AND IRRESPONSIBILITY ON PART OF AIRTEL'S CUSTOMER CARE.AIRTEL WAS KNOWN FOR THEIR CUSTOMER SATISFACTION. IAM DEEPLY HURT BY THE LANGUAGE SPOKEN AND BEHAVIOR OF YOUR TEAM LEADER(MR. ANKIT). KINDLY STOP THE REGULAR DEDUCTION IN MY BALANCE AND UPDATE MY BALANCE WHICH HAS BEEN DEDUCTED DUE TO NO REASON.
WAITING FOR PROMPT RESPONSE

THANKING YOU IN ADVANCE

INSPITE OF COMPLAINING AGAIN AND AGAIN IN AIRTEL CUSTOMER CARE, EVERY WEEK A FIX AMOUNT IS DEDUCTED FROM MY BALANCE, I DONT KNOW FOR WHAT REASON. ON TOP OF THAT THE SENIOR PERSONS SPOKE TO ME SHREWDLY WHEN I SPOKE IN THE CUSTOMER CARE. MY NUMBER IS "[protected]". ITS A REAL SHAME ON PART OF AIRTEL. A person named"ankit "( team leader), spoke to me rudely. i hope my problem will be solved and airtel should give special training to their call center staff to teach them how to deal with the customers politely

INSPITE OF COMPLAINING AGAIN AND AGAIN IN AIRTEL CUSTOMER CARE, EVERY WEEK A FIX AMOUNT IS DEDUCTED FROM MY BALANCE, I DONT KNOW FOR WHAT REASON. ON TOP OF THAT THE SENIOR PERSONS SPOKE TO ME SHREWDLY WHEN I SPOKE IN THE CUSTOMER CARE. MY NUMBER IS "[protected]". ITS A REAL SHAME ON PART OF AIRTEL

I am an user of airtel since almost 2 years.
some days back i received a message from artel that my caller tune has been activated. i didn't even requested for it and my balance of around Rs. 2oo has been deducted without any request or permission from my side.
i have complained about this on customer care several times. earlier they committed that till 12th may'08 3p.m. balance wil be refunded back. but it was not refunded back. When i called back again they said that the balance wil not be refunded & you have activated it on your side.

what type of services are these. i never expected this sorts of things from airtel.

i m very unhappy with all this and would always suggest other people not to take airtel.

its a very bad company not concerned about its customers.

hoping that some action wil be taken.

MOHAK MITTAL
[protected]

I am an user of airtel since almost 2 years.
some days back i received a message from artel that my caller tune has been activated. i didn't even requested for it and my balance of around Rs. 2oo has been deducted without any request or permission from my side.
i have complained about this on customer care several times. earlier they committed that till 12th may'08 3p.m. balance wil be refunded back. but it was not refunded back. When i called back again they said that the balance wil not be refunded & you have activated it on your side.

what type of services are these. i never expected this sorts of things from airtel.

i m very unhappy with all this and would always suggest other people not to take airtel.

its a very bad company not concerned about its customers.

hoping that some action wil be taken.

MOHAK MITTAL
[protected]

Dear sir,
On 24th May 2008 I have recharged my mobile ([protected])for rs 50 through one of the software called MCheck available at Airtellive, since yet I have not received any mobile balance but my SBI bank a/c has been debited by rs 50, when talked to the bank officials they answered that the transaction has not yet reversed from Airtel so we cant help, when I spoke to Airtel customer care they are not responding to the matter properly. Please do the needfull for me and all those who are suffering from this kind of behaviour of telecom companies.

my name is baladeen verma, my phone no. [protected] and my sim no.[protected], i recharged my preped mobile by amount rs. 555 in september, and my balance is deduct rs.300 without any information, and when i call to customer care than they give me many wrong information and some time disconnect my call, i call to customer care about 7-8 times and i am not got right information, . and i am not got my deduct balance .and face the problem by customer care. so please take the quick action about my complain.

Airtel — Charged for Java Game Download without any data downloaded

Airtel had activated the Airtel Live Internet service facility without my knowledge. On 11.10.2008 around 11:50 PM I started receiving SMS stating I have downloaded some games, etc due to accident press of a button on my mobile. I later called the customer care and intimated the same to the executive; they again said if you have not downloaded the same not worry about the same. There might be some wrong in the server and hence this SMS is coming. Sooner I started receiving more SMS stating I have downloaded and they have charged for the same. I switched off my mobile.

On the receipt of the monthly bill on 27.10.2008 I found that airtel has charged Rs 1377 for these services which I have not availed nor did I intended to avail. My explanation to the airtel to show me download is not responded. They claim I have downloaded the games; if that is the case there should be some transfer of data to my mobile. They are not able to prove / substantiate the download on my mobile but have already deducted the same. Also for every other service they look for confirmation from the client for that service. Here in my case I did not download any data nor I got any confirmation request.

Airtel does not have any proof of download, still they say that irrespective of whether download had happened or not, they charge the customers.

Please look into the matter and kindly provide a solution to get back the excess amount debited from my account.

Regards
Praveen Antony
Karnataka

Dear sir,
i am regularly geting deduction of my airtel prepaid number when i am calling to custumer care they are not behaving properly, & not providing details of deduction my number is [protected] plz inform me in this regard
Munkesh Pandey

Plz sir unsubscribe my service of m.Igfun.Com.There is a daily deduction of RS 10 from account.I am not using this service and not downloading too till then there is deduction of bal.Sir my no is [protected]

MY MOBILE NUMBER IS [protected]. MY BALANCE DEDUCT BY RS. 10 AFTER ONE WEEK. I COMPLAINT AIRTEL CARE SERVICE, BUT NOT RECEVIED ANY POSITIVE RESPONSE. BALANCE DEDUCT FOR STARDUST SERVICE SUBSCRIPTION. I WANT TO DEACTIVATE/ UNSUBSCRIBE THIS PARTICULAR SERVICE. PLS TAKEN NECESSARY ACTION AGAINST FOR SORT OUT THE PROBLEM.

Airtel Telecommunication — Complain against Messaging Service

Messaging service on Airtel no. [protected] not working. Requested the customer care to follow up the problem... not yet resolved for the past 2 months. Every time an assurance is give that it will be resolved within 24 hrs. Need Help.

Nasly Reporter

I have two diffrent airtel numbers on which rs.30 each were deducted on two diffrent ocassions which are unaccounted and customer care is not providing me with adiquate information leaving me with no option but to take an legal action. My numbers are [protected] and [protected]

Dear Sir,

Please deactivate/Unsubscribe http://gofun.in from my mobile and
Please deactivate/Unsubscribe wap.mobifun.in from my mobile.

my no. -[protected]

my mobile no is [protected] and yesterday i recharged my account of Rs55. and today i recieved a message from mobile office, but along with that message my Rs 10 balance was deducted without any reason.
this is the looting of costumers by airtel.
also if we activate mobile office on our airtel prepaid service sometimes the whole day pages donot open and 10 rupees goes in vain, these days these problems are occuring regularly...
please try ti short-out these problems

Airtel (Karnataka) — Unnecessary deduction of Rs. 20/- oftenly from my a/c

My mob No. is [protected]
I am recieving a message oftenly -'thanks for using (Subscriptions, Text Based Services) subscription services on Airtel WAP. Yuo have been charged Rs. 20.

I dont know why this deduction is going on and I want to stop this.

i am an airtel prepaid customer and rupees twenty is being deducted from my balance every week for using some services which i am not aware of.the msg which is deliverd to me while deducting amount is from64611020 and it says "thanks for using (subscriptions text based services)on airtel WAP.you've been charged rs.20.enjoy http:/gclub.in"
I would like to unsubsribe this..
since last @ weeks i have been registering complaints in airtel..but no use..kindly do the needful as early as possible..
thanking you

Airtel — balance deducted without subscribing gclub.in

i am airtel customer, i am getting deducted an amount of rs 30/- saying that i am subscribed to gclub.in(star dust pack -airtel wap)but i haven't subscribed it. It has been deducted thrice.
i am unable to deactivate it even.please arrange me refund for rs 90/-

My Airtel prepaid mobile no is [protected] in Bangalore, Karnataka.
I got some mssages written below after that my a/c balance is Rs. 0.00
I complained to customer care of Airtel and they assured that my problenm will be resolved within 24hr. and they will contact me but till now nothing happened.

1) From: 56363 on 28th Sep-09
One day Free trial to Games Club has been activated. Free Games at http://gclub.in To stop, sms UNSUB GC to 56363 @time:7-31-05

2) From:54321 on 28th Sep-09
Thanks for downloading Games Club from Airtel. You have been charged Rs 30. Play Games http://gclub.in @time:7-41-58

3) From:54321 on 28th Sep-09
Thanks for downloading Mangal Murti Rintones from Airtel. You have been charged Rs 50. Play Games http://gclub.in @time:7-43-49

4) From:54321 on 28th Sep-09
Thanks for downloading JavaGame from Airtel. You have been charged Rs 50. Play Games http://gclub.in @time:8-23-44

5) From:54321 on 28th Sep-09
Thanks for downloading JavaGame from Airtel. You have been charged Rs 10. Play Games http://gclub.in @time:8-36-15

6) From:56363 on 29th Sep-09
Amitabh Bachchan had gifted Sanjay Dutt a designer watch the platinum Audemars Piguet Royal Oak Perpetual Calendar, which costs over 50 lakhs. @time:11-38-47

7) From:64611003 on 29th Sep-09
Thanks for downloading JavaGame from Airtel Live WAP Service. You've been charged Rs. 3. Enjoy http://gclub.in @time:17-18-27

Please Do help....
My a/c balance Rs. 143 is gone...
I attached photo of one message...

Nokia — downloading java games from Airtel

you have charged Rs.50/- for javaGame this is a very wrong thing please unsubscriptions these charges at once my mobile no. [protected]

Airtel Mobile Office — not free amount deducted from main account

I have an Airtel Prepaid mobile connection ([protected]) and have been availing internet facility through my phone through 'Mobile Office'. I recharged my phone on 09.10.09 at 2.22 p.m. with TransID[protected]. As per terms of this Recharge Coupon costing Rs. 395.00, I'm supposed to get absolutely free unlimited surfing & downloading service from Airtel for one month, i.e., upto 10.10.09. But since the evening of 09.10.09 and till this moment 10.10.09 at 06.30 p.m.), they have been deducting balance from my main account whenever I'm surfing/downloading. I have tried to contact Airtel's Customer Service by calling @ 121/12118, but they didn't bother to receive my call. I've intimated the problem to them via e-mail @ [protected]@airtelindia.com and @ nodalofficer.[protected]@airtel.in but did not get any solution apart from an acknowledgement mail.

my no. is [protected]. i activated missed call alert service on my no. by airtel message service. When i sent message to 121 i received a message that 'sorry this service could not activated this time please try after some time' so i sent message again. and again i received this message after messaging many times i received a message from airtel that service is activated on your no. when i checked my balance my balance reduced from 47 to 2 Rs. when i contacted to customer care they said that 'service had activated many times on your no. so we can't back your balance.

This happened with me today. I was busy and did not use my nokia phone until I recieved message saying I have downloaded JavaGame and have been charged Rs. 50. I called up customer care and even customer care managers are not believing me I haven't download anything. They are only believing their software (which could have flaw) and proving me liar. If I could lodge a complaint against Airtel I would do that. Please any one point where and how to do that.
Thanks,
Zafar

i received a misscall on 29.01.10 at 11:44 am from airtel no [protected], i reply this call, on other side person tell that he call from airtel and u get lucky draw of Rs 10,00000.00, he enquiry about my accont no. , home address, deposit of fees of Rs7700.00, i refuse for this and cut my phone, when i see my balance account of airtel they deducted Rs 50.00 from my main account balance, why they deducted such amount of Rs 50.00 for 4:28 minute talk
please deposit amount of Rs 50.00 in my account at the earliest

Airtel — jabalpur customer not attending my call

Respected sir/madam,
My name is Anil kumar and my phone no is [protected].actually i am in karnataka and my number is in roaming.on 27-jan-2010 i did recharge of Rs 50 in my mobile but i didn't get the amount in my mobile.my transaction number is- [protected].i don't know what happen but i got the recharge successful message but didn't get amount.For this complaints i trying to call to jabalpur customer executive but they are not picking up my phone.I don't know what's wrong with them .because this problem happen before also.This is not the right way.Is this kind of service they are providing. this is may karnataka phone no-[protected].please solve this problem and if you want to talk with me you can call in this number.

Airtel Prepaid — Deducted INR 30 without activation of any services

My 'Airtel request reference number is [protected]', dated 02 March 2010.

I have an issue 'a VERY BAD one with AIRTEL PREPAID SERVICES '.My concern is that I have not activated for the 'audio renewal services',despite of this my amount INR 35 gets deducted. Almost a month back i had requested the airtel customer care to DEACTIVATE all the promotional calls i receive. The customer care confirmed saying that the services has been deactivated. I trusted Airtel services. But now, i happened to see that my INR 35 has been deducted from my account. I had not opted or activated ANY OF THEIR SERVICES, moreover whenever i use to receive these calls i use to CANCEL IMMEDIATELY without listening to the Promos.

Today when i spoke to the customer care, i requested them to credit my INR 35 to which they DENIED in doing so.

Is this the way Airtel trying to PULL money from their customers. I RECHARGE INR 275 more than 3 times a month. But i regret for using Airtel as Airtel CHEAT'S their valued customer in this manner.

I am very UPSET by the way Airtel deduct MONEY from their customers. I WANT MY MONEY INR 35 TO BE CREDITED TO MY ACCOUNT WHICH IS DEDUCTED from my a/c. (sorry could not provide my cell no. for security purpose but if you could email on the mail id provided above,i will be able to provide my mobile no.)

PLEASE CONSIDER THIS ISSUE TO THE HIGHEST POSSIBLE AUTHORITY AND RESOLVE THE SAME AT THE EARLIEST.

I am B D JOSHI. I too wanted all subscribtions i.e spicy jokes, n news to be stopped today .I have tried for deactivation last two months but it is not being stopped and wasted lot of money in sms and monthly rentals and joke is being w/o request .sms w/o asking is given to unsub and services charged which is criminal fraud .please tell me how to sue the service provider, prepaid connection [protected]. airtel tv also deducted Rs 150/ w/o my request from my charged mobile by same fraud.
if possible as soon as early send me detail. thank you.

i am sivaji

hi good afternoon sir/madam,
myself nirbhay singh want to ask u that what i do if your company deducts from my a/c..([protected]) without any acknowledgement to customer. later i asked to customer executive,they told me that me only had activated this service. but let me ask u one thing sir what u ll do if the next morning your balance deducts as i mentioned above. to which i asked for records of mine then they said actually the company doesn't hold any information regarding the services which a customer uses/ used. just tell me what the company is doing there just thinking to harass the customer as they dont know about systems u are following? i want to add the details of message i got in morning " Thank you for subscribing to Airtel Talkies. You have been charged Rs10 for 1 movie for 7 days.Dial 51010 for favorite movies.To deactivate call 510100. " they just they request me to deactivate the service as u ll not be deducted from next time. but sir what to do when i know that i had didnt activated any services. after a long discuss i wish to say that what i ll do now every time i get recharged i find my balance deducted.... just help me out from this....

I have not subsribed for any scheme of Airtel Co. I have also activated the " do not disturb " on 12, March 2010 which the company has informed that it will be fully operational after 45 days. But I am astonished to see that after starting of IPL matches scores are coming automically and has deducted hundreds of ruppees. Kindly see that I get my balance Rs.300/- back and the mobile companies cannot cheat poor people like us any future.
Koushik Choudhury.
235/7 Mahendra Bhattacharjee Road. Dalalpukur.
HOWRAH. WEST BENGAL.
MOBILE NO. [protected].

PER MONTH WITHOUT OUR KNOWLEDGE TAKING MONEY . WITHOUT OUR KNOWLEDGE THEY ARE ACTIVATE UNNECESSARY SERVICES . PAST THREE MONTHS I COMPLAINT TO CUSTOMER SERVICE CARE 198 AND COMPLAINT FREQUENCTLY, B UT THEY ARE NOT AT ALL TAKE ACTIONS
MY NUMBER IS[protected]

Without our knowledge they are take amount. Customer care service also very poor, they are not taking any necessary actions.
my nuber is [protected]
pl give reply and necessary action immediately

Without my knowledgeyou are (Airtel people)taking rupess and without our knowledge any service you are giveing.
Customer care 198 is very poor
my number is[protected]
pl give reply and necessary action immediately
Thanking you

Airtel — deducted 66 r.s. unnecessarily

ref. no. [protected]
i had a 68 r.s. balance and 66 wrer deductyed without any reason
i deactivated an internet plan of 22 for 3 days........................thaen there must not be any cuttung of charges.....................then why dis happened
i m a regular customer of airtel from years............then how airtel can do this to me
plz return my 66 r.s. balance

plz solve my problem at the earliest
my ref no.[protected] and[protected]
other is [protected]

my 66 r.s. balance deducted on 26 june at 1.05 a.m.
balane before 68r.s.
balance after 2 r.s.

msg :- my internet plan(22 r.s.) was deactivated so there must not be any deduction

my cntct nos are [protected] and [protected]
dhiraj mittal

Airtel mobile has deducted Rs 10 from my mobile phone balance due to unspecified reasons. ON dialing the customer care they have been constantly saying that that i had subscribe to one of their value added services ,which i did not. But they have refused to hare any of the complaints and have refuse to pay back the money to me. This is not the first occasion this has happened,but on the previous occasions they had paid back the money.

Airtel Prepaid — Amount deducted without prior intimation

Hi,

On Yesterday(01/08/2010) airtel duducted RS 29 from my mobile accout([protected]). i called customer care they said, prior intimation SMS has send to all customer that on 01/08/2010 all sms ll be charged. but i didnt got any SMS. Also the way the customer care executive and her supervisor talked with me was worst. its a fault of airtel for not sending prior initmation SMS reg this. i request you to help to get my account refund.

Thanks in advance
Magesh.S.P

MY NUMBAR IS [protected], AND AIRTEL CHARGE ME 20RS FOR HT SUBSCRIPTION WITHOUT PRIOR INFORMATION...

AND LIST OF ALL CHEAT THING WHICH AIRTEL DONE WID ME NUMBAR PUBLISH-SOON.

Airtel — Games downloaded automatically and I have been charged.

Hi,

My nos is [protected]
I got an automated sms frm Airtel that I have been charged for a Java enabled game download, which I had never downloaded.
I asked the Representative to resolve this issue to which he blunty replied that I has been downloaded from your mobile so you will pay for it.
I told him that I had not downloaded it I just got the SMS,then I asked to transfer the call to his supervisor for which he kept me on hold without my permission for 10 min and then abruptly disconnected the call.
Please help me in this regards and send it to the proper escalation SPOC of Airtel.I would really appriciate this.
People like this are not eligible for customer service.

Thanks and Regards,

Sangharakshit

[protected]

Airtel — deduction of 25 rupees of hello tune

I have subscribed a hello tune(When i look at u) but Airtel has also charged me for another hello tune(Flipsyde) which is not subscribed by me.I have register a complaint on customer care on 13 August at 04:41p.m.but no response will come from them.PLEASE REFUND MY MONEY 25 RUPEES

Airtel — REFUND 25 RUPEES OF EXTRA DEDUCTION HELLO TUNES

My mobile no. is [protected].Airtel has deducted 25 rupees extra of hello tune and also subscribe a another Hello Tune which I have not selected.So refund my 25 rupees as soon as possible.My contact no. is [protected] and my name is Deepak Kumar

dear sir,
My airtel no is [protected].My balance of Rs.49 has been deducted for surfing even when i hv not surfd the net.i made a complaint regarding this no.COVWC[protected] AND RALSE[protected]
No action was taken and again an amount of Rs.107 was deducted saying that they are deducted for sms.even though i have recharged a msg card of Rs.85.i called up to complaint but your senior executive Mr.Sanjay kumar pandey(delhi) refused to register my complain and did not talk properly.
Atlast i have made up my mind to change my connection and take AIRCEL connection as now i feel its better.
thanking you
GAURAV SINGHAL
[protected]

i activated gprs plan of Rs 5 . after 2 hrs i started surfing. After 6 hrs it stoped working & my balance Rs 46 was deducted. I tried to contact 121 but there were no response. next day i made a complaint airtel reference no.[protected]cbnra[protected] 1-oct-2010 7:56 am . but till now i did not get my balance plz do something my sim no. is[protected] H-1 my email add. is pandey.[protected]@indiatimes.com

Sir, I have two Airtel numbers under same scheme i.e. new friends scheme. The mobile numbers are [protected] and [protected] from both the numbers airtel deducted almost Rs. 500/- from last 15 days without any cause. I asked to refund the same amount of balance but they are currently not responding properly on same issue so please refund me the same amount immediately from Airtel.

Airtel — deduction of amount from main balance without any intimation message

sir/madam,

i am using airtel prepaid service since 2007, my number is [protected], they have charged for messgaes i sent to my friends on 17/10/10 i.e vijayadashami a festival day. they have not intimated to me and sudden reduction of my balance from my main balance account. note:- i have already subscribed to SMS pack of worth 77 per month it gives around 10000 local/std messages. this is not a first time that airtel was doing like this it repeats from last year and please take a necessary action and i hope this will not repeat to any customer.

air tel deduct my balance of Rs 35 twice with out any reason when i call there customer care they say you activate some kind of service but i don't activate any thing like that when i ask them to give my balance back they did not give my balance back, so i request you to take appropriate step against the company

r/sir
i am loosing my account balance without any reason.airtel people says that i have activated some scheme but i didnt .it happened a lot of time..whenever my cell phone is on roaming
you r requested to pay attention on this issue..my no is [protected]

Respected Sir,
my number is [protected].Again the same problem occur.A sms has come into my inbox ,like this = you have been renewed for fulltrack subscription service from Airtel.You have been charged rs.3.play Games at re.1.http://203.115.112.5/GCLite.It is a sincire request to stop all those type of services as my mobile do not supports it and my mobile balance is getting low without any cause.
Thanks.

Respected Sir,
my number is [protected].Again the same problem occur.A sms has come into my inbox, like this = you have been renewed for fulltrack subscription service from Airtel.You have been charged rs.3.play Games at re.1.http://203.115.112.5/GCLite.It is a sincire request to stop all those type of services as my mobile do not supports it and my mobile balance is getting low without any cause.
Thanks

I didn't subscribe any airtel live option because my mobile has no facilities.
Bui i am gerting a message daily from 543215 as
Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged Rs.25. Enjoy http://gclub.in




my mobile number is [protected]
please do something... and help me you can also contact me on [protected]@yahoo.co.in

Airtel — deduct balance for gclub

Airtel unathorised balance kam karne mai no.1 company hai. Airtel ne gclub k liye jo mera faltoo balance kam kiya hai jo k galat hai. Agar ye aise he raha to mai mera service provider changa karoonga.

my number is [protected] i purchase this airtel prepaid number in a month . and regularly they deduct rs0.30 paise. from my account for using airtel live explorer but i never browse airtel live explorer. because i have monthly data plan, they deduct about 3 or 4 times in a day for airtel live but i never use airtel live,additionaly i downloaded sms 2.0 which is free but , they also deduct rs0.30 paise for synchronising sms2.0
AIRTEL SUCKS , THEY ARE FRAUD , THEY ALWAYS CHEAT WITH EVERY CUSTUMER.SHAME ON YOU AIRTEL

Dear Sir

My no.[protected] i got a recharge of Rs.99 for lifetime Re.1paise/- min call near about in January on the same no. For the 7-8 months the balance deducted was Re.1paise/- min . Suddenly now it again started deducting Rs.1 per min call.Now every time i do the call it deducts Rs.1/- min. If that rcharge for the lifetime then why it discontinued and due to which reasons is so happening at my connection. Kindly look into the matter and do the needful.

Thanks
Vivek Paul

I am using airtel card for my phone. i have used it as postpaid for 1 year and now using as prepaid. I never used caller tune facility any time . 15 days ago they deducted Rs.30 from my account and start the caller tune. when I asked for that they says from your phone you have dial some 57878 and so we can't give your money reward back. when I visited customer care center ther was a number of customer who has same problem and to all they answer them we will not give you the money reward back.

i want to see my call history for previous months on internet how can i.

yesterday 02/12/10 at 4:30pm my balance was Rs.138 without making a single call
But after 1 hour my balance turn to Rs.15. I call customer care they told that they didnt know how balance is deducted.so plz take action against it!

Airtel — DEDUCTING CHARGES IN GAMES CLUB

DEDUCTING CHARGES IN AIRTEL-LIVE
Dated :- 16/12/2010.
Name:- haresh kumar
Mobile No [protected]
agra U P
SIR,

charged rs30 for games without my concern
charged Rs30 after a message of one day free trial and will be charged Rs99 per month the message received message was from 54321. and with free trial and ireceived 2nd message from http//gclub.in that Rs30 was charged. I also get calls for some ring tone calls,astology,film stars news etc...

bharati airtel is the no.1 fraud,cheater,liar telecom operater.there technology is too far poor compared to other telecom operater.they always cheats with the custumers .they again fradulently deduct my account balance,i dont know on what basis they recruite people for job in there company,they didt know how to manage the softwares & equipments .all the workers in airtel is uneducated & fraud. i am 100% sure they did not manage,handle 3G services in india .they says that AITEL LIVE & FACEBOOK IS ALWAYS FREE IN AIRTEL LIVE but they charge me also of that .and they also deduct my balance for airtel live even when i am not use that servcice anymore.I request all of not to purchase any new airtel number,they will deduct your balance any time. shame on you airtel [protected]

due to the down network when we i remain on line serveces are activated & amount is un nessary deducted from my acount.on 10/01/2011 about seven services were activated & with out our pemision rs110 was deduted frm my acount, afer contacting customer care ser vices were stoped but amount wasn't refunded, on 16 /01/2011 tsdka live was activated& rs20 were deducted & on 01/02/2011 tadka was renewed & rs 20 were deducted from my acount un nesasarly .cotacing c.c servic was stoped but amount not refunded
Please take nesasary action that i could get mymamountnback

I, Megha Gupta, using Prepaid no. [protected].

From past one week, amount of Re.1 is deducting everyday from my balance on account of air tel call manager.But I'm not using any services and don't wish to subscribe for any service.

Please stop this service.

I will be grateful to you.

They deducting money without my knowledge & without any confirmation from my number-[protected]..
When i called CC,they told me that i had subscribed service pack which i dont in real.
Just 15 days ago they activated caller tune service without my confirmation & deducted 15/- from my main a/c,when i complaint about that,they returned back 15/-,but this time they are misbehaving.
when i asked them that tell me the proccess of MNP,they completely denied to help me.

Regards
Santosh

I m using my Airtel Prepaid No [protected], I m using this connection as so lon g time & I m facing many time of Deduction Of balance in my Acc/ount many time, then i want to claim against Airtel to giving me my Desuct Balance. if i not Solve my Prob. then I m Switch to MNP.

I am Ramanan.My Airtel number is [protected].I use airtel for the past two months. On 27/02/2011 sunday evening, I e-charge(top-up) Rs 150 for my mobile and then activate internet for Rs 98.Amont top-up for me is Rs 135, for internet deduction amount is 130.
For Rs 150 -amount top up is Rs 135
I select internet plan for Rs 98 but amount taken from my account is 130.
More over i can't able to speak with customer care executive. I need a solution for my problem. Already i sent a mail to customer care but there is no response.
I feel Airtel is best in customer satisfaction,but when a problem arise,Now i analyse airtel needs improvement in customer satisfaction. i hope fully need a positive result

Dear Sir,
main airtel ka niyamit grahak hun. Main airtel ki gprs mobile internet seva ke saath judaa huaa hun. Lekin mujhe baar baar balance deduction ki takleef ho rahi hai mera airtel no-[protected] hai.aur gprs service activate hai phir bhi coustomer care wale call desconnect kar dete hai aur thik se information bhi nahi de rahe please help me sir.

AirTel — deduct the balance by airtel

I m regular customer of airtel my no is [protected] and i have airtel to airtel free minutes but in morning time when i am call to airtel no. then my main balance is deducted by airtel and no any good response showen by customer care.

Airtel company starts useless services to my mobile. Four time company deduct balance from my mobile.
as on 5/03/2011 they start talk friend service on my both mobile phones without any reason e.i. [protected], [protected], when i call to customer care to refund the balance they told, you start the service yourself, i don't understand what to do with the company. Every day Airtel company start service to illetrate person's mobile and deduct their balance and earning huge profits.......A action should be taken aginst this activites of the company......
Vinod Kumar
Jalandhar
[protected]

Dear Sir,
i am using the air-tel mobile, since last 3 yrs, but from last 2-3 months it's service is not good. yesterday form one of my number [protected] a sum of 10Rs is deducted, saying that "you have been renewd for sub waphwsizzler's subscription service from Airtel, you have been charged Rs. 10." This incidence was repeted 3rd time. when i called to customer care, they replied 1st time , that u r applying it after 24 hrs, so the money can't be given back to u and service is no more form ur number. the 2nd tim they didn't give any response and yesterday they told that i have been downloaded the things, so money can't be returned, but actually i didn't downloaded anything from my handset.
From my another number [protected], the balance of Rs. 30 has been deducted for renewal of Hello tunes, that i am not using.
i kindly request you to see this matter seriously, b'coz many of the customers may get the same problem.
Thanking you
Akash Jain

I have been charged Rs. 99 on two consecutive days i.e. total of Rs 198 has been deducted from balance by airtel . When i contacted to airtel customer care they told i had downloaded a java game which i never did and on the very next day they say that the game you have downloaded its subscription is renewed.

I want to refund my balance , i am using airtel connection for many years and using its GPRS Internet connecttion for last 7 months, this time they deducted my balance without any proper reason.

Dear Sir / mam'

There is daily deduction Rs 5 from my account of Airtel No. [protected] inspite of my subscribing to Voice Cricket Pack. It has been happening for many days and it has happened for the days when my phone was swich off due to my movement to J&K where prepaid phones do not work.

I had complained many a times earlier also and some amount was refunded on request but again the same deduction starts thus embarrassing me and my position.

action may be initiated against the erring company AIRTEL Mobiles soon.


--

Thanks and Regards.

Er Dinesh Bharadwaj
B Tech (Mech), MA, BEd, MSCIT
Electrical & Mechanical Engineer
Military Engineer Service (MES)
[protected]
or
[protected]

Date : 18/03/2011

Dear sir,

1- I have issue regarding my deduction of balance for our airtel main account at the time between when stop my all service (outgoing and incoming ) ,when stop my service that time I have main account bal is + 7 rs and automatic deduct near about 5 rs .kinldy look in to matter .

2- as per our talk with your customer care when i was Switch my operator he commit us you will give fist two month give 100 sms and your A2A call charges 1p 2sec , but it is not getting. Kindly look in to matter I have also register complain regarding same issues but still pending

3- Last on my no is [protected] but these number not connect with your customer care number ([protected] ,121 and 198 ) kindly explain why do this.


I hope resolve my issue as soon as possible and I will awaited your positive response.

Thanks and Best Regard
Rajesh Adhikari
[protected]

AirTel — deduction of balance

every time airtel service provider deduct some account from my balance for services i never wanted to be started.......and when i call them there was no satisfaction

i have recieved message saying thank you for weekly subscription on airtel live you will be charged rs. 15
& one more message after 2 minutes saying thank you for subscribing game pack on airtel live you will be charged rs.99
I Have totally charged rs 114 without any reason. i didnt opened airtel live. when i called 198 for complaint he said to wait & kept my phone on hold for 10 minutes and then he put down my phone . Now when again i am calling 198 it is not transfered to any one. it is saying to dial *121*23# to check the balance...
so please help me to get my balance back.
my name is Mayank Garg, s/o: Jai Bhagwan Garg & my phone number is [protected]

DEAR SIR
IM ASHISH PANDEY. I USE AIRTEL & MY NO. IS [protected]. SINCE LAST WEEK MY BALANCE IS BEING DEDUCTED CONTINUOSLY. SO PLEASE TAKE STRICT ACTION AGAINST THEM OTHER WISE I WILL CHANGE MY SERVICE PROVIDER.
ASHISH PANDEY
NO. [protected]

dear sir
im ashish pandey. im using airtel sim since last 4 year. and my no. is [protected]. dear sir since last 10 days my service provider cut rs 68 balance from my account & it is continue. whenever i reacharge they always cut my balance without any reson.i called customer care but they didn't say anything.
sir please take strict action against them.
ashish pandey
no. [protected]

DEAR SIR
IM ASHISH PANDEY. I USE AIRTEL & MY NO. IS [protected]. SINCE LAST WEEK MY BALANCE IS BEING DEDUCTED CONTINUOSLY. TOTAL RS.71 BALANCE HASBEEN DEDUCTED. BUT THEY RETURN ONLY RS.3 TO ME. RS.68 REMAIN. I ALSO COMLAINT TO YOU EARLIER BUT NOTHING HAPPENED. SO PLEASE TAKE STRICT ACTION AGAINST THEM OTHER WISE I WILL CHANGE MY SERVICE PROVIDER.
ASHISH PANDEY
NO. [protected]

sir,
i am ashish panday and my no. is [protected]
i have already complaint for this problem but any action is not taken by you
Airtel is deducting my balance continuosly they always cut my bal. when i
Recharge and it is continu.
and im sure about that they will again dedudct my bal. next time.

if you will not help me so who will help me im suffering from this problem since last month.
total rs. 74 balance has deducted in different different part these part are
date balance
18/3/11 rs 20
18/3/11 rs 25
22/3/11 rs 3
23/3/11 rs 20
25/3/11 rs 3
29/3/11 rs 3
so total balance deducted by airtel is rs 74 but they return to me only rs 53
and rs 21 remain i also called to customer care but they diidnt reply to me.
so please take strict action for my 21 rs.
and tell them that they will not deduct again my balance
please help me.

ASHISH PANDEY
NO. [protected]

I have complaint against Airtel for my illegally deducting of Rs 50 from my balance
I have recharged my mobile with Rs 98 internet pack on 22 of march .
For a Rs 98 internet pack they provide 2 GB data download and surfing free , but on this monday they deducted my Rs 50 for downloading for 694 MB , which i have never done .
My all calls are blocked to customer care and complaint no .198 of Airtel..
i m just feed up there service ...
So hope my problem will be resolved as soon as possible
thanking you

DEAR SIR

My Punjab number is [protected]. My Rs.80-Rs.90 balance is automatically from my mobile.Everday i get mesage from airtel arti live that your service cannot be continue due to low balance. But i didnot activate any service. Customer care officer also said airtel arti live is not activated on your mobile. I store message of airtel arti live .Even that i didnot insert my sim card in my mobile when balance deducted. I live in Rajasthan ,i go very less in punjab. So please help me by returning my balance.

Airtel Telecommunication — balance deduction

i had recharge of sms pack on[protected] and it had going on[protected].but balance deduction start on[protected]. so please help me i donot know how to taclk this probloem my number is[protected]

Sir

My cell no is [protected]. Since March 17 2011 from my balance everyday Rs 5 is being deducted. On April 16 total of Rs 145 was deducted. I have not activated any type of service but still the customer care officer is saying that the number has been activated with some facility to download songs. I just use phone to make calls and just want you to refund my Rs 145 as early as possible.There has been no activation of any service but still my balance is getting cut this is so ridiculous.The customer officer told that refund will be made but still no refund has been made please solve my problem and refund my money.

email id- [protected]@gmail.com
phone - [protected]

Rs 45 deducted from my mobile no [protected] for caller tune.where as i hadn't opted for it.service provider is airtel.custare care is ineffective and not attending any complain.cutting the call midway without satisfying customer.

Mail ur complain to [protected]@in.airtel.com
Put the subject line as " Complaint Against Mobile No. [protected] ". Put the entire story whatever had happened with you during the conversation with the customer care executive. Please mention the dates of deduction and the date on which u have called the customer care. They will check the entire communication between your no. and the executives answer. I am sure if the deduction is non- genuine yiou will get back your balance within 3-5 hrs. after mailing them.

Regards,
Sumit
Kolkata

Mail your complain to [protected]@in.airtel.com
Put the subject line as " Complaint against Mobile No. [protected]"
Write the entire story with the effective dates of activation of the services and the conversation with the customer care executives, if possible provide the dates and names of the executive in your mail.
You will get back your deducted balance in 3- 5 hrs after mailing.

Regards,
Sumit
Kolkata

rs.3 is deducting daily from my balance, complint number is not responding call disconted before any satisfactory answer.with the help of*121# we find that no service is activated in my number, why balance is deducting, please try to solve my problem underwise iwill think differenetly

AIRTEL/Mobile — Deduction of Balance

Hello Sir

This is Prashant Khemariya my mobile balance is continually deducting I had called to Customer care for clarification but nobody id responding from jan-
2011 to till date[protected]. Kindly respond me. mu mob no is [protected].
Regards
Prashant

sir i m not satisfy with a balance of 25rs which is given by airtel company. i lost my costly time and money...i had right to complaint in consumer form of india .. so i need justice ...

Airtel — balance deduction,fake reason of customer care

hi sir,this is sandip..n my no is ---[protected]
i can use Airtel sim card...n already activate my 2gb GPRS plan. n i recharge my accout..the balace will deduct automaticaly,i call customer care bt she says u get ur balance within 4hrs,the reason she said that there is techniqal issue..thts y u hv this problem...
after 6hrs later i call customer care...bt the senior customer care gave fake reasons..that is ur balance is deduct coz..use the internet.....bt i told i have 2gb gprs bal then hw can u deduct my account...
then the cenior customer care can b dop the call...
n after 24hrs i didnt get my bal....plz take sum action against Airtel company and the fake customer care....

dear Sir/Madam,
I am Raman, using Airtel Prepaid Connection. I got activated internet pack on my no and when i used that service (which was free to use as i activated) the company charged me for that again and again. i called to customer care for that balance deduction but they a neglecting my complaint and are not ready to refund my balance. what should i do to teach them lession and balance refund, so that they can not do this kind of activity to others in future.
Thanking You.
Name:
Raman Arora
[protected]

i have already discussed my matter with you. now my next step will be trai company so please look to my matter and solve it as soon as possible and refund my balance.

Airtel — Cost getting deducted from prepaid plan without usage

Date:23/04/2011

I am using Airtel Prepaid service.My Prepaid balance is getting deducted even when the phone is idle without any kinds o[censored]sage like calls browsing,etc.I happened to me before when I called customer service they said there is some service enabled on my account which I am not totally aware of.They disabled the service and it was not happening for a while.

I happen to notice this again so,when I called the customer service they are saying they don't see the charges getting deducted on their system and no service is activated.

They lodged a complaint and gave me the number and told me I will hear from them 6 days later.

I asked them how can I stop this in the mean while.The customer care representative said he will transfer the call to some and hanged up.

Just imagine if Airtel cheats customers by stealing 30 paise from their account. For a billion population like our country they make whole lot of money.

I request this to be handled seriously and make these giants know they cannot ill treat and neglect the ordinary public.

If any one like me is affected please join me.

I am ashish pandey

My no.is [protected]

my balance has been deducted without any information they deducted rs 48
i called customer care but they didnt respond me
please do something

AirTel — deduction of balance

My number is [protected] airtel i have already activated internet of Rs.98 but still they have deducted my balance. from 120 to i have zero balance now . in the morning around 6 i got a msg that thank you for downloading the hooters and Rs 15 is deducted that wen i was sleeping and not using my cell. this is not happened first time it happened number of times before i complaint on 198 they said sir u said internet n balance is deducted we cant help you .. this time again it happened they deducted my whole balance ..
Never expected that Airtel will cheat like this and no matter how much you compliment there is no one listen to you and they say you can do anything what you want ..

ok i got 99rs. but still 15rs. are not sent in my account...

Namaste (neehartpt),

This is with reference to your post dated 09 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste (neehartpt),

This is with reference to your post dated 09 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Mr. Singh,

This is with reference to your post dated 09 October 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kothari,

This is with reference to your post dated 09 October 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Mahesh,

This is with reference to your post dated 09 October 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Arif,

This is with reference to your post dated 09 October 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dear Rakesh,
Could you please update on the status of refund? I Also mailed to airtel.[protected]@in.airtel.com email id but I think there is no one present to revert back.

Namaste Arif,

This is to inform you that your concern listed 09 October 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent ansms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Arif,

This is with reference to your post dated 09 October 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Dear Rakesh,
I have got finally got the cheque on Saturday(16th November 2013) to my current address which I had submitted to Airtel Office while I have done change to Prepaid. I am currently not in India.

I have submitted to the bank I will update here once cheque amount is cleared. Thanks for initiating the process which was on hold.

Namaste Kadir,

This is with reference to your post dated 09 October 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Kadir,

This is with reference to your post dated 09 October 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Srivaibhav,

This is with reference to your post dated 08 October 2013. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi,

I haven't received any update on my concern till now.

Regards,
Vaibhav

Hi,

Till now i haven't got any revert on my complaint. As a duty of mine, i had already made the bill payment and will do so for until 90 days then will move back to reliance or Voda.

Also would like to know from your side on this issue that can i legally fight for my rights on what was committed to me and what is given to me. Please advise as i have emails from Airtel on this subject.

God's swear will never every advise anyone to go for Airtel, as everyone can see this post is itself an example of Airtel miss-communication and mismanagement.

Namaste Srivaibhav,

This is with reference to your post dated 08 October 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi,

I don't but to whom you have contacted and resolved the concern. I didn't any call from your side providing me resolution to my concern.


Regards,
Vaibhav

Namaste Dr. Raju,

This is with reference to your post dated 08 October 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is with reference to your post dated 08 October 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is with reference to your post dated 08 October 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Tina

This is with reference to your post dated 07 October 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Tina

This is with reference to your post dated 07 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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Namaste Ms. Mishra,

This is with reference to your post dated 07 October 2013.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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I had offered mobile for discount on GSM and other charges and told that every month bill of not more thanRs.4oo/ will be coming. I had paid six month advance as demanded and first month bill came for Rs. 1200/ or so. But one call was made by Airtel personnel for activate purpose and another call was attempt for down loading music. The down loading though informed free down load and surfing facility and down load music was charged for Rs. 100/-

On seeing their cheating activities I have not at all used the mobile no. offered [protected] , and contacted the local personnel Mr. Mani by whom connection was made. that gentlemen not attend my call. Again visited to the local branch Bhilai and they diverted that BM may come next week. So again visited and raised complaint. BM told I have paid the raised bill, then only your number teared off. I have paid some amount of Rs. 500/ and surrenderd the sim which he break out. I request him that now onwards none of your company may call for payment or raised any bill.

It is matter of regret that often I get calls for bill tto be paid and also sending bills on my address for Rs.606.18 vide their bill no.[protected] Bill Date 21/12/07.

Please get me free from these Airtel activities.

Hi

I want to bring it to your notice that i went to Airtel outlet in Vikas Puri to pay the bill on 24th Dec 2007 but the Credit card machines were not working so thay asked me to come tomorrow or late in the night.
I went to the same outlet at 1530 hrs on 25th Dec 2007 but then found out that the front shutter is closed and the back shutter was half opened. I asked the lady sitting there that i want to pay the bill as 25th Dec 2007 is the last date She said that they will accept the bill on 26th Dec 2007 without late fees.When i went to pay the bill on 26th Dec the people accepting the bill payment said that i have to pay the Late fees. Then i tried telling them that yesterday i came to pay the bill but instead of listening to me the guy ot there stared yelling saying that i have recieved the bill 8 days back so iwould have made the payment earlier and nothing can be done and used the statement that you are the customers so you thing you can say anything and there was the heated argument between him and me. Again on 26th Dec the credit card machines are not working only in that outlet which is the problem of the customer.Because of which i have decided to dis continue the services. Kindly look into the matter and do the needful so that it does not affect other customer as the broadband service of Airtel is excellent but at the same time the customer service does matter as well.

I had requested for a change of pre-paid to post paid card in the vikaspuri center of Airtel. They charged me 250 rs and said new sim wud be activated in 4 hrs...other executive said 72 hrs...it is now 5 days but my card hasn't yet been converted. a classic example of poor service

Hi,

I am a new postpaid customer and without my knowledge "Hello tumes " are activated in my account and an excess charge of rs 30 is charged for me . Also when I called CCARE to report the problem 3 times and ask to unscrubie this value added service, I got very poor response from airtel..

This is very bad..

Sivasankar

Airtel — Poor Customer Support & attitude

This is regarding the attitude of customer asst executives at Airtel.

Today, when I tried to talk to one of their executives regarding this problem, I was put on hold for 18 minutes, as I was being directed to a Floor Manager.

When I mentioned my displeasure of being kept on hold, the manager, Mr. Sameer replied rudely that he was not sitting quietly and that he was on another call.

As it is, it is annoying and pretty shameful on part of Airtel that my complaint has not been solved satisfactorily till date, and above that, I had to listen to crap from one of their managers.

Also, I have subscribed to Mobile Office, the speed of which, I am not happy. I called support centre on 12118 and was directed to log on to www.abeltronica.com and check the speed. This is ridiculous. I hope somebody is alive at Airtel, who are interested in solving customers' problem instead of harassing us like this and making us listen to nonsense from insensitive people like Mr. Sameer.

my mobile no. [protected]
my sim no.[protected]
my sim is block
please correct the my problems

Regards
parmod deo

Airtel
You have given immense power to your half trained call centre customer service staff. They think that they can actually teach the customer and punish them if we customer dont fit in there style.
One of my relative who had a complain of there phone balance was calling your customer service staff through my phone number since his number had been blocked far calling customer service by your staff.
Your customer service staff was (I think) irritated by my relative for complaining about the Rs15 deduction per week without any type of service activation.
Instead of resolving his problem your staff simply sent the hellotune activation message and than instantly deactivation message without any request or requirement. Whole process reduced my balance by Rs.60 and I think this was simply done to teach my relative not to complain too much.
I dont know if this type of attitude is appropriate or necessary to deal with customer.
I have complain about that staff so kindly identify that staff and train him to deal with the customer and what ever the provocation dont try to indulge in such cheap tricks which is totally unwarranted.
Kindly refund my money (Rs. 60)as soon as possible.
I have also complain about your policy to give so much of power to junior staff so can directly harass the customer. At least prior to any type of service activation request customer should be fully cunsulted if not written permission can be demanded.
Thanking you
Raushan

Sir,
I booked AIRTEL telephone and broadband in velachery last month (Mar 2009)..They collected money for wireless router but till now i have not recieved the same. my phone number is 45493161...internet also frequently going down...The engineers and sales person promised to recitify but they never turned so far..

i have been shifted to phagwara, i have been using airtel prepaid no. and wanted to convert it to post paid,
the executive at venus telecom is not aware about the procedure, they called me twice inspite of giving all the documents, now finally my call started and after 2 days its been disconnected when i contacted them,
they don hav any record or reason again they are calling,
airtel should be aware of the fact this is not stone age, we cannot meet in person for all the possible trouble caused by there stupid customercare executive, more over ludhiana office is not aware where all airtel offices are for phagwara centre. ITS VERY SAD FOR SUCH COMPANY THEY SHOULD HIRE INTELLIGENT PEOPLE WHO ARE POLISHED RATHER THAN HARRASING THE CUSTOMER

Airtel — poor customer service

dear sir/mam
i tejinder pal singh gill user of your mobile services number [protected] faced the most disrespectful and rude customer service at your vodafone store lawrance road amritsar . i went to ur store around 11:00 am to pay my bill, but the cash counter excutive instructed me to deposit my bill in the machine when he was busy eating chips early morning . as i was in rush i requested him to take my bill, he said the system or server is down.
After depositing my bill i requested one o[censored]r vodafone executive to activate my outgoing, executive GURPREET spoke to in very disrespectful manner ( she said dont u see m busy ) i said sorry . there were only two executive available in the store and both were talking on the phones . for a moment i thought am in governmental office not in MNC. when i asked where are the other executives, executive GURPREET said thts none of your business. i was really shocked with this kind of behavior
earlier i thought vodafone had maintained the international standard but i am sorry to mention customer satisfaction dont exactly exit in ur stores . EXECUTIVE GURPREET HAS NO RESPECT FOR ITS CUSTOMER AND SHE PASSES DEAD AIR WHEN ASKED ANY THING.
when vodafone STORE has 5 customer care executive why only two are aviable and why the cash counter always insist customer to pay bills in machine when vodafone MOBILE SERVICE PROVIDER have rural customers as well, who really dont know how to operate the machine .
why the VODAFONE EXECUTIVE BEHAVES AS IF THEY ARE DOING CHARITY. WHY THEY THINK CUSTOMER TO THEM IS A BIG TENSION. if the VODAFONE REALLY DON'T KNOW WHAT CUSTOMER SERVICE kindly experience CUSTOMER SERVICE IN INTERNATIONAL CALL CENTERS IN CONVERGYS OR IBM BASED IN GURGOAN...

KINDLY BE POLITE TO YOUR CUSTOMERS AND TAKE STRICT ACTION AGAINST SUCH RUDE and nonprofessional

TP GILL

I have been having a very bad experience with Airtel Customer service. I called the CS to Resolve my query the Customer service Representative could not resolve it so i told him to put me on to his Supervisor that guy put me on hold for almost 10 minutes and just disconnected the call without even informing me and later when i tried calling the customer service again i was not allowed to call them.. this is not the first time this always happens. if they cannot resolve an issue of a customer then y do they even need a customer service representatives working round the clock???? My number is [protected]... some thing needs to be done about this

Hi i completely agree with u mark...it happens to me very often...i stopped calling airtel ...but i had to call them regardin my bill today and the first gal whom i spoke to, answered and promised me some info ...but i called back to check the same, the next CS told me that he doesnt any have any info regardin the promise made by the previous tech. i was very upset and asked him to check again but he disconnected my call. so, i called back and spoke to a diferent cs, asked him to transfer me to cancellation dept. the guy from the cancellation dept his name is ram or jeya kumar, he disconnected my call. Not only that, he placed at request to migrate my connection from post paid to prepaid...i' wasnt aware of that. Since my call was disconnected for the second time, i called back immediately spoke to a nice tech and asked him transfer my call to his supervisor. He took 7 mins and transferred me to a dif tech who took another 12 mins to transfer to a supervisor. She has promised me somehing which i requested...Lemme see, howz it gonna work... but, i guess this will be my last month with Airtel...

Hi i completely agree with u mark...it happens to me very often...i stopped calling airtel ...but i had to call them regardin my bill today and the first gal whom i spoke to, answered and promised me some info ...but i called back to check the same, the next CS told me that he doesnt any have any info regardin the promise made by the previous tech. i was very upset and asked him to check again but he disconnected my call. so, i called back and spoke to a diferent cs, asked him to transfer me to cancellation dept. the guy from the cancellation dept his name is ram or jeya kumar, he disconnected my call. Not only that, he placed at request to migrate my connection from post paid to prepaid...i' wasnt aware of that. Since my call was disconnected for the second time, i called back immediately spoke to a nice tech and asked him transfer my call to his supervisor. He took 7 mins and transferred me to a dif tech who took another 12 mins to transfer to a supervisor. She has promised me somehing which i requested...Lemme see, howz it gonna work... but, i guess this will be my last month with Airtel...

An Open letter to MR Ajay Arya.

Aashish Lohia
Block-N 580
New ALipore
Kolkata 53





Dear Mr Arya,

Greetings from my side.

This airtel no is under my proud possession since the year 2002. It was a post paid number till 2007 ,when sometime in september i got it converted into prepaid as i was leaving for new zealand to pursue my higher studies. Finally i got it converted to post paid again some month and a half back.

Inspite of the fact that i am now again a post paid consumer i keep on getting offers meant for pre-paid customers through sms.To odd to my woes i cant contact the customer care from my no. Everytime i try to contact them after the first 10 secs or so the line gets disconnected. Inspite of sending my office staff to new alipore relationship office, nothing has been done in this regard.


On 6th of this month i received a call from your billing officer in delhi and was requested to clear my dues before the due date to avoid barring of outgoing calls. On being questioned, he informed me that since i have already exhausted the credit limit of 1500 (which is too less anyways) i have to clear the dues of 2035 out of which Rs 1667.64 was billed amount and the remaining unbilled amount. I told him that i will be clearing only the billed amount as of now on the 7th through a current dated cheque to be deposited at the airtel relationship officr at new alipore. He requested me to kindly get the payment details updated for the record and made it clear that the outgoing services wont be barred. The following day ie on the 7th when i send my office staff to do the needful he was told by the relation officer just to drop the cheque in the drop box. When he requested him to kindly update the system with the details , he refused to budge. He was too aarogant and indifferent and told him that he wont do the same as it is not required. Furthermore the sytem will be updated automatically and the outgoing services wont be barred. Seeing his arrogane and reluctance, my office staff had no other option but to come back. The very same day in d evening the outgoing services were barred.

My misery didnt end there. I send a mail to your nodal officer on the 9th but even he didnt reply. Then on the 10th ie today i called up airtel customer care from my dad's no ie[protected]. I explained the customer care representative the entire situation. Instead of re-activating my outgoing services he was like we will get back to you in about 4 hrs time after having a word with our relationship office and then we will let you know when the outgoing services will be activated. He even added that it may take even a week or two for the services to be activated.

This is completely shocking for me. I have faced this kind of problem previously also but the kind of support i got from airtel was awesome. On just informing the customer care executive with cheque details the outgoing services used to get re-instated within 2 hrs. Probably this is what you get after 7 yrs of loyaltly in a time when people change thier no on the fly.

This is not the right way to treat a customer. Whats the point of showing that airtel cares for its customers when actually the officers function according to thier own will. All my efforts have gone in wain and i have just wasted my time. Just by advertising your company as a "people's company" doesnt make it one. I am appaled at the customer service and probably this is worse than state run BSNL. A company such as airtel which is probaly the largest and one of the respected companies in service industry should filter the quality of people they hire. Just by hiring any tom dick and harry and making him wear your blue jersey doent make him a good officer. I dont want to say much on this regard as you guys are very well aware about the quality of your staff.

Right now i feel like a fool for sticking to your company and not migrating to vodafone. At least their quality of sevice is at par with the serrvice they provide internationally.I dont have any words to describe my frustation about the whole situation. This is not expected from a company like airtel.

I hope that atleast you will look into the matter and solve this problem at the earliest.

Many Thanks,
Aashish

I am an extremely dissatisfied customer of airtel. I have been using airtel in gurgaon for past 5 years. I have an ECS debit on my account from bank so that I can pay my bills at right time. My service was barred on 8th of January stating that I had not paid bill of one of my accounts which was being used in Chandigarh. That number was being used in Chandigarh by my friend who flew to Canada in July. Probably he didn¿t clear his dues. I didn¿t get any calls from July to January regarding nonpayment of bill for the Chandigarh number. I was told by a rep from Chandigarh named Priti that a settlement will happen and according to the settlement was told to pay 3950 whereas the previous bill on Chandigarh number was 4530. I immediately paid 3950rs. Once I made the payment I got confirmation from Preeti that I won¿t face any more issues regarding the same and my number was started.

On 19th of jan again my number was barred stating that I haven¿t paid 580rs. I spoke to several people including few supervisor Meenakshi Sharma from gurgaon who was damn rude to be a supervisor. One of the Reps even disconnected the phone stating he can¿t do anything. I again called customer care Chandigarh. I spoke to Prithviraj who understood my problem but said there is nothing mentioned in the account that something was promised to me. He understood that I didn¿t get a dream to pay 3950 I could have paid 4000 also. I won¿t have saved 50 rs for the same. He gave me 2 numbers for NODAL officer Punjab circle. Numbers¿ [protected] [protected]¿ but both them were disconnecting my phone I don¿t know then why was I given that number. I had to travel from gurgaon to Chandigarh for the same purpose. To my disbelief when I explained the same to AIRTEL counter Chandigarh in Sectore 17 shopping plaza. He told me NODAL officer might be busy with some other work and won¿t pick up the phone. I do the same if I am busy. I knew nothing is going to come out rather than frustration. I paid 580 rs at the same counter. I was promised my services would be resumed within 4 hrs. It¿s now as I m writing is 10:20 pm but my service is still barred. I made the payment at 12:36. So its 10hrs and my service has not worked yet. I am not sure if I am writing at right place and actions would be taken or not. I am extremely distressed with the same. This is the worst customer service I have received ever and I have lost all my faith on airtel.

SIR, I am a Chartered Accountant and have a broadband connection since last sept.2009. My Tel. No. is[protected]. No one have come to collect the payament of bills before due date and always paid late fees of Rs. 75/- on monthly bills. When the abovesaid connection is installed Your employee has ensured to collect payment from your door. You are requested to please refund the my late fees since installation of connection.

HIS IS TO BRING LIGHT TO ALL THE PROSPECTIVE BUYERS THAT I HAVE BEEN USING ARITEL FOR PAST MANY YEARS. RECENTLY, I RECHARGED MY AIRTEL NO. WITH RC 21 WHERE I WAS TOLD BY DEALER THAT I WILL BE GETTING 100 SMS AND 15MINS OF AIRTEL TO AIRTEL TALK TIME. (my AIRTEL REFERENCE NO. BEING [protected])

AFTER DOING THE SAME, INSTEAD OF SMS, NIGHT TALK TIME WAS CREDITED IN MY ACCOUNT.

WHEN I TOLD THE CUSTOMER CARE ABOUT THE SAME AND TO CREDIT TALK TIME INSTEAD OF NIGHT TALK TIME, HE TOLD THAT RECENTLY THE SCHEME WAS CHANGED AND HE CANT DO NOTHING ABOUT THIS. HE FURTHER TOLD THAT COMPANY IS NOT LIABLE FOR FALSE INFORMATION PROVIDED BY RETAILERS.HE FURTHER TOLD THAT HE DID NOT BOTHER IF I COMPLAINED ABOUT THE SAME TO HIGHER AUTHORITIES OR ANY OTHER FORUM. HE ALSO TOLD THAT I CAN DISCONTINUE MY AIRTEL NO. IF I LIKED

I WAS SHOCKED TO HEAR SUCH KIND OF ATTITUDE TOWARDS CUSTOMERS.

THE CUSTOMER SERVICE OF AIRTEL HAS HIT A NEW LOW. DAILY THEY CHANGE THEIR PLANS AND NO RETAILERS NO ABOUT THE SAME. THEY ARE IN CONSTANT PLOY TO GRAB MONEY FROM THE PEOPLE AND MAKE THEM FOOL.

I WILL BE SHIFTING FROM AIRTEL AS SOON AS NUMBER PORTABILITY ARISE.

I APPEAL TO PEOPLE TO THINK TWICE BEFORE GETTING AIRTEL CONNECTION BECAUSE THEIR SERVICES ARE EXTREMELY UNFRIENDLY AND ABUSIVE.

Hi,

I am having Airtel Dish TV and it is not working and when I tried to reach anyone from the xcustonmer care by calling the number[protected] no one is picking up the phone, only one time only I was able to reach the agent and told to do something on the settop box and after that it is not responding at all. Such a night mare is the service of Airtel , god only knows what service it gives to its customers. I hope this complain will go to someone who can atlaest help me.


from,
Abhishek

Hi

In the fond of having a different Halo tune, I contacted Customer Care to activate my favourite song, which she did by deducting Rs.15 (as I was already had Halo Tune onlu Rs.15 was charged). Howeverthat was not the song I requested. To correct that I again contacted CUSTOMER CARE, from where the problem started. Very poor response.They say that they transfer the call to supervisor, by then the call is disconnected. In the meantime my Halo Tune subscription is itself cancelled. Trying again and again for 3 days, finally managed to catch the supervisor in 198. He patiently listened my complaint and replied as he will set my favourite song without dedcuting any more charges. Atlast I got a Halo Tune by deducting Rs.50 including activation charge and charge for song selection. Even now the song was not the one I opted.

Such an embarassing treatment. Even now I am not complaining, juz letting my hard feelings out. Waiting for a fancy number from other network, hoping a network with good customer service.

Try to retain customers. Never seems to happen.

Bye.

Raj
[protected]

Airtel service is very poor. They dont know how to treat customers. I have been humiliated by them, I have decided to move to Vodafone or Idea very soon.

I have been using Airtel broadband for more than 2 years and I always make the bill payment online using Myairtel.in login ID and Password. This month when I tried to do the same, my id was not working. Hence could not make the payment. Now I have been continuosly calling the Customer care to reset it and the response that I receive is "U will get the reset password on mail within 30 min".

I have still not received any mail and now my due date for payment of bill has passed which means a late fee will be lieved too.

I am really dissapointed with the customer service of so called such a Big name in industry.

I want them to redress my comlaint.

Hello,

I am Varun. The Airtel DTH ([protected]) is registered under name of N.Vikram and the registered telephone# is [protected]. On Friday 8th April my DTH was dead, it was not turning ON. I called the customer care and wasn't connecting to a tech rep. I got the messages stating send "HELP" to 54325, which I did. I did not receive any call, so next day i tried again and spoke to a rep who registered the complaint[protected]. On the same day someone called to verify my address, which I did and no one turned up. Since then I had made calls every 3 hours to see if i get any resolution. Each time they promised me that someone would contact me in next 3 hours and it would be resolved and nothing happened. There was another request logged in on 11th April[protected] as the first one was closed as Airtel would not reach me on both my numbers(Absolutely untrue). I again started calling them once in three hours to check their commitments(as the promise was 12 noon, 3.00Pm and before 6pm to resolve). I am so frustrated as each time I called in I spoke to a floor supervisor and even their promises were never met. From 8th April till date 14th my Airtel DTH is not fixed. There is no courtesy call done till date on this. On my first SR#6772647, they claim i was not reachable, my phone number is an Airtel#, they can prove me with their records of calling me(I cannot edit anything and they have the data). Their own call records would show how many times i have called them and asked for help. I would rate this customer service in minus. I am so frustrated with the service provided.

My request was never resolved, I don't understand why I keep getting messages stating issue Resolved.

Regards

Varun

I sympathize with you, Varun. I'm myself having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

I had taken the "South Economy" pack in Aug 2010. After Jan 2011, I've not been able to view "Adithya" channel (Which is part of the Free Tamil Top-up) that I have opted for.
Even after making several complaints, this problem is not rectified. I have to call the Customer Service and they rectify it every month. They say that this is a technical issue.
Even now I'm not able to view this Channel.

Airtel's customer care executive is nit reachable. As per protocal I dial a21 then option 5 then option 9 then 1. Instead of getting conncted to aneecutive I get advice as to how to get my balance and validity. Issues raised in emails are side stepped.
Y.Hariharan
Mobile [protected]

my contact # is [protected]

Hi,

I am a customer of Airtel DTH (Cust ID: [protected]). I would like to bring to your notice about the pathetic service that has been handed over to me, by your Company

On the 26th of May'11. I was upgreaded to the new Ultra pack price plan. and was informed that, there would be a technican that would visit my place, withing 5 days to conduct a satellite migration. On the 30th of May'11, i once again called the contact center ( let me highlight, that it is a pathetic experience to speak to your advisors) on this day, i was assured a technician would visit me within 24hrs. Obviusly, that did not happen, and i have made 3 calls post that to the contact center.
on teh 7th of June'11, a technician visited myplace, and did the satellite migration. Only to be informed, that i have to cal the contact center, once again to get my channels,
So i called the contact center once again, and after being put on hold for several minuntes, i was informed to wait for 30 mins and i should bet my channels. Once again, a failed commitment
on the 8th of June'11, i once again called the contact center and wasa informed that i was put on the old plance, and not it has been done. And now i got the service
I asked the advisor for a compensation, to which he declined. I asked to speeak to the supervisor, to which they declined. the customer service is a aspect that is bound to take Airtel to the dumps

My request is simple: I want to be conmpensated for the time that i was not given the services of these channels. also for the number of times i have had to call the contact center.

My number should be available through my a/c details. and i would appreciate a call to assure me of the compensations

regards
Percyvellon Nazareth






From: Percyvellon T. Nazareth
Sent: 07 June 2011 13:52
To: '[protected]@airtel.in'
Cc: 'dthnodal.[protected]@airtel.in'
Subject: Pending issues to be resolved - Cust ID: [protected]

Hi

I the undersigned, would like to make this an official complain about the way, my concern has been handled by your department

On the 16th of May’11 I was convinced by your department, to move onto the higher package (ultra pack).. and I would have a technician who would come over within 5 days to do the changes to my DISH, so as to migrate to a different satellite

Today is the 7th of June’11… and there is not response from any technician. I still continue to be charged for my services, but I am not able to receive the new channels.

I am already considering a cancellation of the Airtel, services. I had taken Airtel, only because of it’s good reviews. But I am sorry to say, that your customer service and technicians are taking your company towards a disaster. Being in a competitive industry, you guys are working with a bunch of failures

I want my money refunded, and compensated for the number of times I have had to call your contact center.

Complain Ticket number:
8383267 – 26th of may’11
3522231 – 30th of may’11


I am hopeful that this mail has reached the right people

Hi,
On the 26th of last month(june),an internet connection problem was resolved by your team(after a long delay btw)They also gave an offer stating that my internet connection would be up to 2mbps on the 27th of july...It has rather become slower...no change whatsoever from you guys...Do what u promised As soon as possible

I Dr Amit Singh cannot even begin to comment on the unprofessional attitude of airtel customer care....

I own a Airtel DtH connection ID:[protected]...(ph-[protected])
I have shifted 2 years back from my previous residence and have updated my new address: 54 C Pocket B Dilshad Garden , innumerable times..each time a new agent assures us that the address has been changed but then the engineers are sent to our previous residence, south Delhi...

Since past 4-5 day s I have been continuously calling customer support as my Dth is not working but ever time I am old my address is no being updated and he seniority have been informed. Daily 2-3 calls with long waiting time have been placed by us but to deaf ears.... and don't be surprised that by the evening again someone from south delhi calls to say that they've been sent to our old residence...

Repeated false assurance and taking the customers for a ride has become a habit for the team....
I strongly feel he seniors should be more involved to ensure such harassment to the customers....

Hello,
I am an Airtel customer for past 5 years in Chennai. The customer service was very good till last year. But for the past one year, the quality had came down to a drastic situation. Not even one executive in Airtel Customer Care (number 121) speaks good English. They know to speak only Tamil. In Chennai, more than 50% of the population are non-Tamils. We are suffering a lot to speak and rectify our problems with Airtel people.
All my clients and dear ones have this number and i don't have any means to change the connection as it will affect my business and connections. I don't know whom to complain.

My name is bala from trichy. my mobile no [protected]. I have been using this mobile no for the past 5 years.My netive place trichy but now i am working in pondicherry.my sim card got broken and demaged,Some time it will get network problem,My thought if i change my sim card , it will solved.This mobile no more important to me. that's why yesterday i went to Airtel relationship centre at pondicherry (no:87,lenin street, pondicherry). There, i met airtel prepaid customer care office and submit my proof to him for repalce sim card,they asked me what this is?... what is there?.. is this id proof? like this.i am totally unexpected that. i don't know his name.pls consider my complaint..

Regards

Bala.P

We applied for a microsim card with data and voice for Apple 4S Iphone from Airtel and against a charge of Rs. 199 a sim card was issued by Airtel and we were told it would be activated within 48 hours. We were informed that address verification would be done and we had provided valid address proof and also our other land-line, mobile numbers of Airtel. No incoming or outgoing calls could be made from the phone no. allocated
[protected]. Excuses were given as congestion etc. by Customer helpdesk. We had to go and wait for a long time in the Airtel office and then we were told that "address verification" had failed and Airtel had activated only data and not voice. The Counter person asked us to ring 121 and request for re-verification and also to add voice to our mobile plan and he promised address verification would be done within 24 hours.. After a lapse of more than one week one rep came and verified the address and promised to activate the number on the same day. Nothing happened and repeated requests to helpdesk on 121 fell in deaf ears. It is more than one and half months since we applied for a post paid connection and the phone no. has not been activated. To add to the pain, Air tel sent a bill and a rep. came to our house to chase for payment. The helpdesk did not know the background of our previous calls at all - it seems the history of calls is not maintained.

Today we called again. Airtel informed that the phone o.[protected] has been permanently deactivated and if I want I should go to their office and apply for a new sim card and new number.

Very poor customer support from Airtel and I wonder how they will be able to run a business in India and abroad if they do not bother for customers.
For record purposes, we are living in this address for more than five years and we have other Airtel broadband, land-line and mobile connections.
How can address verification fail and what actions Airtel have taken for all complaints and requests for more than one and half months.

If they do not improve customer service, they will lose customers. We are already planning to discontinue our broadband, land-line and mobile phone services of Airtel because of the callous attitude of their Customer Service Dept.

Renganathan Narayanan
Bangalore (email [protected]@yahoo.co.in

airtel3g — Poor customer service

Dear Sir/Madam,

My Name is Naresh Babu chippada Iam an HSBC employee and I have recently taken a 3G Dongle connection(airtel 3G with a num as [protected]) where in i was promised that the speed will be upto 7.2 mbps..I took this connection in the month of december and I raised a complain on 04/01/2012 stating that Iam not experiencing that 3G speed.I can only see a maximum spped of 7kbps ..one of your agent advised me that he is raising a complain[protected] and the issue will be resolved soon..After That since I was not happy with the service i din use the dongle again..no body atleast bothered to address my complain and sometime during sankaranthi holidays when i was on my vacation in my home town a person called me about this complain(not sure of the date) and I advised that Iam out of station..after that there was no call from u guys..when I was back in hyderabad on 22/01/12 I tried to check the speed again and it was still the same issue,I cud also notice that the connection is getting disconnected within 2-3 mins automatically..I called again on 23/01/2012 to the customer service about the status of the complain and I Was shocked that the complain was closed without my concern.On the same day I Expressed my self with the agent again that its being very inconvenience for me and also said that I have recievecd a bill of 460(aprx).the agent promised me that the he will get back to me with the concern team within 24 hrs time..which never happened,Again I called the customer service ,again i was promised a call back within 1 hr by the relvent team ..which never happened again..Finally someone called me on 25th and said that he is from the technical department to address the issue..He promised that he will come tomorrow to check the issue..I Requested him to visit my place and check the problem by 11.00 and on 26/01 he called me at 8.30 and said he will be there in 30 mins..which again din happen ..after 11.10 when i left my place he called me n said that he wants to check signals at my place..he chekd the signals at my place and advised me that there is a signal problem here where the signal is breaking up..He promised me that it will be resolved in 2 days..which never happened again..Iam really so frustrated and on 28/01 when i called the customer service I was really not happy with the service and I spoke to Rajesh who is a team leader ,he advised me that he will resolve the issue and will get back to me in 5 hrs time...approximately at 13.00hrs i recvd a calll from airtel ..i Said that iam driving and requested the person to call me in 1Hr..after that i din recv a call..in the veening i again called customer service and i was shocked tht when someone advised me that Rajesh left the shift without addressing my complain as per his promise..I spoke to Goutham (team leader) explaing the same thing and he also promised a call back within 15 mins which finally din happen..after 1hr when i called customer service they advised me that Goutham left for the day..IAM REALLY NOT HAPPY WITH THE WAY COMPLAIN IS BEING DELT AT YOUR CUSTOMER SERVICE...As a last Hope Iam writing this email to the nodal desk to check the way you dealing with the complain..I have spent almost an hour to write this email ..If you cannot deal this complain appropriately I really want to consult my advocate for a consumer complaint.

Thank you
Naresh Babu Chippada
[protected]please cal me before 13.00 hrs between Mon to Fri)

i am aman monga. i am fed up from airtel service. they cut your balance by unnecessary activating chat packs, etc. and coustmer care never attended my call, i am very much disappointed by the system of the company. my contact numnber is [protected]

i am senthil kumaran and my number is [protected] residing in Abisekapakkam, Puducherry, i used my sim card for past 10 years, but last one the customer care asked to submit the proof, actually that sim card is in another name after that it is changed to my proof for second time, last 24.10.12, i submitted the proof to the airtel money office, they submitted it to the airtel office on 25.10.12, but the sim card is now blocked any information, we conducted the customer care office customer care relationship officer we asked to that problem but they simply tells this sim card is not valid you use anoather number, is that your responsibility, i think this is very bad relationship with customers

It is fact that wherever you go in this country, you are greeted with rubbish. Airtel is no different. Here is my experience with Airtel:

• I got an Airtel 3G Dongle on May 16th. The device was simply lying in my bag for the remainder of the month.

• I finally decided to use it on June 2nd. When I plugged the device in my computer, the start-up screen appeared. However, it was showing 'Not Registered'. I could not use the device. I then called Airtel Support. I completed the verification process. However, the device was still showing 'Not Registered'.

• I called Airtel Support again. They told me to put the Dongle SIM in my mobile phone and asked me to perform certain actions. However, the device was still showing 'Not Registered'.

• I called Airtel Support again. This time, they told me that my Dongle was not recharged. So, I went to the dealer and told him the problem. He met the Airtel representative the next day and did the recharge. However, the device was still showing 'Not Registered'.

• I called Airtel Support again. They told me to register a complaint. This was my first complaint. They said that the problem would be resolved in two days. Two days passed and the device was still showing 'Not Registered'.

• I called Airtel Support again. They told me to register another complaint. This was my second complaint. They said that the problem would be resolved in two days. Two days passed and the device was still showing 'Not Registered'.

• I called Airtel Support again. They told me to register one more complaint. This was my third complaint. They said that the problem would be resolved in two days. Five days passed and the device was still showing 'Not Registered'.


At the time of writing this complaint, it is June 15th and my device is still showing ‘Not Registered’. As a result, I cannot access the internet through the device. In the end, I renewed my wired internet connection (thankfully, this provider is reliable and dependable).

I called Airtel Support multiple times from June 2nd to June 13th. In spite of that, these people could not resolve my problem. My conclusion is that these people are not trained and skilled in resolving customer’s complaints. Why do you have ‘customer support’ then?

Namaste,

This is to inform you that your concern listed on 15 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Heer,

This is with reference to your post dated 07 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Heer,

This is with reference to your post dated 07 October 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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Customer service is really poor in Airtel. No Agent gives respect to the customer.. Hanging out the customers call wantedly. No managers are taking care about it since they are involved as well.. I was totally fed up after speaking with the Customer Service Agent named RAJ who was really a stupid and spoke in an authoritative way.. I warned him and explained him the situation, . Alright, let me tell you the issue first of all.. The amount that I recharged using an APP wasn't reflecting in my airtel account and i still didn't get a confirmation message.. He just told me a single statement that that the amount was not reflecting and i must recharge again.. I requested him to transfer the call to the supervisor and he scolded me asking so.. What's this?? I won't scold this Agent for doing so. What the [censored]g Managers are doing? Airtel s****s..