Airtel Communication Ltd — Extra calling rates

Airtel Communication Ltd — Extra calling rates

A Amol Mane Planet from Pune, Maharashtra

I have migrated my number [protected] into postpaid on 30st July,2013. As per airtel website, info from executive Mr. Ram (Hadapsar ARC/ Shree Communication) as well as activation team. Monthly rental: 249 A2A. : 10ps/Min A2M. : 30ps/Min A2LL : 60ps/Min STD : 60ps/Min SMS: Local: 30ps/SMS STD: 60ps/SMS Free Calls: 1000 mins Free SMS: 249 Data: 500MB But after activation, I observed my calling rates are as below Revised Plan as below: A2A. :30ps/Min A2M :40ps/ Min A2LL :1.5Rs/Min STD :60ps/Min Free Calls: 1000 Mins Free Sms: 249 I already escalated to nodal officer, appellate, but they are unable to activate the plan what i purchased. They activated plan as per their convenience, I never purchased this plan they forced to pay higher calling charges. I can't pay extra money every minute. I would like to continue with airtel postpaid service, if you they offer me explained plan by the executive as well as activation team and what I purchased. Kindly do needful. Warm Regards, Amol Mane +1 photos Was this information helpful? No (0) Yes (0)

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Amol,

This is to inform you that your concern listed on 28 Aug. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Amol,

This is to inform you that your concern listed on 28 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Amol,

This is with reference to your post dated 28 August 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33