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Airtel Postpaid Mobile / Legal — Harrassment/False/Fake Calls

Hi Team,

I would like to bring to your notice about the harassment calls and mails that Airtel Postpaid Connection/Legal team has been making.

I had a airtel postpaid connection: +[protected] and had cleared all dues and closed the connection on 22 December 2012 and have a mail from CorporateCustomer.[protected]@in.airtel.com stating that the mobile number is deactivated and closed the connection.

For the past 3 months now, calls and mails have been pouring in, not only to me but also to my friends ( dont know how they get the numbers, I think they are tapping my calls - this is illegal and any advocates here please note that according to section 5 of Indian Telegraph Act 1885. Rule 419 and 419A and Rule 428 of the India telegraphic rules, no person without the sanction of the telegraph authority, use any telephone or cause or suffer it to be used, purposes other than the establishment of local or trunk calls) and they tell they are from Courier service and get my address and harass me.

This has to stop. I have proof that we have closed the connection. I have a family and its affecting us badly. Please do something to stop this.

The amount they say that is pending is only Rs. 2400 and they say they are filing a legal case against me whereas am the victim here.

Thanks
Complaint comments  4 CommentsShare0Tweet0

Comments

Airtel — Legal Harrassment

I had an Airtel internet connection. As I was not using it much I changed my plan from unlimited plan to 350 per month plan. They overcharged to the access of 4500 rupees in a bill. I was shocked. I was rarely using my internet connection. Moreover previously the bill never exceed 1500 rupees even if I used it a lot. Now average use was not even half hour a day.

I pointed the mistake to the company but it was not solved. Company error or misuse by some of its employees was not mended. They kept calling and demanding the money.

I reminded the mistake made by them in billing. But they didn't do anything. And they handed over my case to one of their legal hooligans, most of whom are their to show their might and harrass customers so that customers pay up to their illegal demands.

Most of customers pay due to fear as they are unable to face legal might of Airtel. It is bad and criminal act. Court must take it seriously and penalize the company heavily as well to the legal shops engaged by it.

Anandrahi
Namaste Varun,

We would request you to kindly share your alternate contact number to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Varun,

This is to inform you that your concern listed 20 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Varun,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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    Customer satisfaction rating
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