Hello,
I am manish singhi, resident of bengaluru and i had bought 5 dairy milks from patiala (Punjab) on 30th december, 2017. The manufacturing of the product was 05/2017.
It was evening and we were driving from patiala to nangal and was dark. I had gifted this to my 3 year old nephew and he finished one. The 2nd one i opened to have it and were shocked to see the product. It had gone completely dry and was tasting like rotten food.
Immediately, we gave a lot of water to my nephew, assuming it might reduce the effect after having. I have kept the bar safely and had taken image immediately.
I wish to ask, what action would cadbury take on this and what cadbury would do about it. We are very regular customers of cabdury and since 30 years, this is the first time we got this issue and really taken aback.
Look forward to resolution.
Thanks
Manish singhi
+[protected]
Feb 9, 2018
Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
Mondelez India Foods / Cadbury India Customer Care's response Dear Manish,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
