Mondelez India Foods / Cadbury India Complaints & Reviews

Address: Pune, Maharashtra, 411056

Today i purchased dairy milk cadbury box in bulk, the manufacturing date is mentioned as 03/18 which means the packaging is almost 2 months old, as per expiry product is in safe condition till 12 month but when i opened it, the chocolate was totally in bad condition, there was spots on chocolate & chocolate cubes were covered of brownish white nate.
Its really very bad experience.
Kindly action on it asap.

Thanks,
Peeyusha

Jun 23, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 10, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Peeyusha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Bangalore, Karnataka, 560003

I am started the new medical shop in bangalore malleswaram. But your distributor is not rising the bill in the name of our form. He is telling that it will take more than one month. But now after gst billing started. We can"t take with bill (He give bill in the name of some other party). If we take like that we want to pay the full tax on gst. Please give instruction to your distributors to rise the bill in the orginal form name.

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purnimamithun

from Mumbai, Maharashtra

May 18, 2018

Perk Extra chocolaty was purchased on 17-May-18 from a retailer. Found 1 pack of chocolate to be defected, containing only half chocolate. Attached the video for your reference.

Code: M80218S
PKD: 02/18 C4
Net wt: 13g
Bar code:[protected]

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Rahul Saraff

from Gopalganj, Bihar

May 21, 2018

White holes everywhere in the chocolate.
Consumed a bite last evening, suffering from loose motion.
It's a pack of 150 rupeess cadbury dairy milk silk.
I have attached images below in this complaint . Please take some action against this regard.

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Rahul Saraff's reply, May 20, 2018

Yesterday I also made a tweet on their twitter account but no response from their side yet.

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My chocolate packet of gems had all small and wrong shaped gems in it. It was not round. Also the quantity was very less when compared to the usual... I really felt very bad when i opened the packet. I was disappointed. I have been a very great fan of cadbury chocolates since my childhood. This is the first time something like this happened with me. I felt like i was fooled. Please take necessary action at your earliest convenience for this. Thankyou.

Jun 1, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Apr 30, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Shejo,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 411033

Website: Pune

Yesterday i purchased dairy milk cadbury, the manufacturing date is mentioned as 02/17 which means the packaging is almost 2 months old, as per expiry product is in safe condition till 12 month but when i opened it, the chocolate was totally in bad condition, there was spots on chocolate & chocolate cubes were covered of brownish white nate.
Its really very bad experience.
Kindly action on it asap.

Thanks, br...

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Address: 208014

I am a retailer (Virendra general store, usmanpur, juhi, kanpur, up) my chocolate fridge is not working since 15 days and their is no response from agent as well the agency dealer. The agent has given a mobile number which is always switched off. I am completely amazed with such bad services and it was unexpected from such a multinational company. I request the authorised representative of company to please see to the problem as since 15 days i am not able to sale any product.

May 21, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Apr 18, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Virendra,

We thank you for writing to us. To register your request for visi-cooler please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

Suit

from Tindivanam, Tamil Nadu

Apr 26, 2018

Dairy milk rs 20 chocolate had a foul smell with green and white fungal growth in it. It was packed on February 2018 but is is throughly spoiled and stinking. It's terrible that such a spoiled product was supplied and could be harmful causing reactions. Do the needful and please do it immediately.

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Address: Allahabad, Uttar Pradesh, 211006

My chocolate cooler provided by the company is not working properly.
Asset number is ak4293. Please help regarding the service of machine. As it is the asset of the company it is the duty of the company to provide service. As if the chocolates get melted it will be damaged and cant be sold out. So its a request to show interest and help me regarding this by providing service for this. Thanks

Jun 1, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Apr 17, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Mayank,

We thank you for writing to us. To register your request for visi-cooler please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Kulgam, Jammu and Kashmir, 192231

I am running a well established bakery, sweets, fast food & restaurant outlet m/s delizia at town kulgam, near degree college, district-kulgam, kashmir (J&k) where i am selling all cadbury chocolates. I purchased the cadbury chocolates from district kulgam but i am not being provided any refrigerator / visi cooler for displaying the cadbury products and selling it in a good condition. I requested the supplier of cadbury products at kulgam town but he is not able to provide me the refrigerator.

Kindly look into the matter and resolve the issue.

Shabir ahmad tramboo
Prop: m/s delizia.
Contact - +91-[protected].

May 20, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Apr 16, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Shabir,

We thank you for writing to us. To register your request for visi-cooler please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

Suzalx

from Vellore, Tamil Nadu

May 2, 2018

Purchased a Cadbury original drinking chocolate from Ratna super market in mulund west, Mumbai and have found rust at the bottom inside of the tin.its upsetting to know that I have been giving such contaminted product to the children daily.please look into the matter urgently.

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Address: New Delhi, Delhi, 110009

Website: Cadbury India

It's been a month convincing customer with melted Chocolate, but for how long can I do that, now my shop is popular in Vijay nagar as melted Chocolate seller, 100% of my chocolate customers stop coming to my shop, because of your careless and hopeless customer care service, fad up of calling C care I don't have time to miss call.

what is the use of investing my money on chocolate. Why not investing in some hot selling item, ? I have worth of Rs.[protected] in my stock. kindly take it back your chocolate I want my money back.

Find the attachment

Sanjeev kumar
Vijay nagar double storey
Delhi .

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Apr 07, 2018

Updated by Tiente Sonthang Sending sms is not the solution to solve my problem until an unless you implement into action.

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Address: 400806

Yesterday i purchased dairy milk cadbury, the manufacturing date is mentioned as 09/17 which means the packaging is almost 6 months old, as per expiry product is in safe condition till 12 month but when i opened it, the chocolate was totally in bad condition, there was spots on chocolate & chocolate cubes were covered of brownish white white powder.

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R

ravin66

from Noida, Uttar Pradesh

Apr 17, 2018

This sealed pack box has fungel infected Chocolate eatabels.

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Address: Jorhat, Assam, 785001

It's hard to do day-to-day business activities due to the inconvenience caused by your cadbury fridge.

I need an urgent help as it is affecting alot and a loss in daily business is occurring due to its operational stoppage.

Hoping for an immediate response do contact and take an action on behalf of it as due to it our sales are also going down.

Address: durga medical, new vill road, jorhat-785001, assam, india
Mobile no: [protected]

Apr 14, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mar 13, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Gautam,

We thank you for writing to us. To register your request for visi-cooler please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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M

mahesh chhabilani

from Sri Madhopur, Rajasthan

Mar 13, 2018

Cadberry silk Babbly MRP 75 retailer se purchase Kiya tha jiska thoda bite khane per vobeting hone lag gai

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G

ganeshraykar

from Kolkata, West Bengal

Apr 6, 2018

Toys not get in the packet. I have purchased the packet of Cadbury Dairy milk Lickables at Rs 40./-
I am unhappy to see this. I have actually taken it for toy.
Please resolve the issue.

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Address: New Delhi, Delhi

I bought 2 silk oreos yesterday. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. I checked the ecpiry date but it was not expired. Taking in sight, high prices of orep silks, i want an apology as well as replacement of my chocolates that too as soon as possible.

Apr 12, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mar 12, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear ‎Antika,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

[email protected]

Mar 13, 2018

My Complaint is similar as Kunal Sharma's.
The chocolate has crumbly texture, improper taste and improper colour, seemed to be as if it is expired and packed in new packing.
I have the chocolate packet with me.

Regards
Shivani Solanki

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S

Sudesh Athipatta

from Mandya, Karnataka

Apr 10, 2018

I purchased cadbury fuse today from the store nearby and upon opening I could see worms inside. It was packed on 11/17 and has got an expiry of 9 months. How could we trust you if this is the case. I used to buy chocolates for years and this is the first time I tried cadbury fuse have this terrifying experience with. This is really bad thing

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Address: Ajmer, Rajasthan, 305001

Hello my name is prashant yadav
Cadbury is most trusteble brand in choclate but sry by inform u the trust was break of many tm. This tm today i by the cadbury and open the rapper i saw the human hair in cadbury 6.3 gm m shock that of see it becouse i trust of this brand but that tm i was unhappy for this so plz resolve this problem i have click some pics of that and attached. Plz eslove this problem immedetly other wise i have some action of it.

Prashant yadav
[protected], [protected]

Apr 14, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mar 13, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Prashant,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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T

Tr Yogesh Sharma

from Bhopal, Madhya Pradesh

Apr 6, 2018

I have purchased a super saver pack of 750gm bournvita from market but there are guilts in the packet.

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N

Nagma perween

from Qadian, Punjab

Apr 6, 2018

Found strand of hair in Bournville chocolate of 80g code no.18013B.
It is very bad to receive such products from Cadbury.
It is very unhygienic.
Request to authorities concern to quality please take action regarding this .
Can't expect Cadbury to have such bad product.
Bar code no.[protected]

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Address: Ahmedabad, Gujarat

In cadbury dairy milk fruit and nut worms kind of insects are found and by eating that chocolate unknowingly death of child took place due to growth of that worm in the intestine so expired goods are served and quality is getting worst. And the chocolate chocolate with worms in it is curse for the society the photos as proof is also given below please take strict action for such thing..!

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Address: Ahmedabad, Gujarat

In cadbury dairy milk fruit and nut worms kind of insects are found and by eating that chocolate unknowingly death of child took place due to growth of that worm in the intestine so expired goods are served and quality is getting worst. The taste of the dairy milk is not the same that too it's price is inappropriate but the quality is worst in the price that they are taking and such worms found in the chocolate is the worst thing which is harmful to the society it's a request to take several action against this thing as soon as possible. Thank you

Apr 18, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mar 12, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Rutzzz,

Mondelez India maintains the highest quality and safety standards for all our products. We have been enjoying consumer love and trust for 70 years. The damaging post /What’s app in question clubs together several unrelated photographs available on the internet leading the viewer to believe that our product is unsafe and has caused harm to a child. This is a hoax and there is no truth in it making the post fake and baseless. Infact the product pack in question doesn’t even relate to the Indian market. As you can well imagine, negative posts like this damages consumer confidence in our well-respected and loved brands. If you need further information or would like to verify facts related to our products do write to us directly at [protected]@mdlzindia.com. Looking forward to your continued trust.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Malappuram, Kerala, 676517

We (Hyper budget the hyper market-kondotty) are one of the leading retailer store in malappuram, kerala. We have been in the market for the last one year.
This mail is to inform you that we have not yet received any memo about the scheme 'p7/perfect seven' that you have allocated us after a successful awaiting. One of your staff member mr. Pradeesh thankappan has collected the needed documents from us. The total payout is 5% of the purchase. Thus we kindly request your attention towards the above mentioned.

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A

Aruniit12

from Delhi, Delhi

Mar 12, 2018

Unhygienic and metal threads found in product..

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Address: 110095

Cadbury raise milk improper taste and improper colour, seemed to be as if it is expired and packed in new packing.
It's having no taste and aroma of cadbury.
I will lodge a complaint against against cadbury in court if this thing is not resolved.
I have kept the chocolate packed and one more of same kind unwrapped.

Regards
Kunal sharma
[protected]

Apr 1, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Feb 28, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Kunal,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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L

lltmarathe

from Pune, Maharashtra

Mar 5, 2018

Hi im lalit,
Today i have purchased dairy milk 20 rs pack from store. When I opened the chocolate colour are not regular brown its look like powdery White brown ..
CODE-A70508 C 1 1 PKD 5/17 02:17
Asper above data product is not expired yet .
Store owner not getting back this product .please solve the problem

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This is not actually a complaint but a suggestion. Could you please come out with refill packs for the hot chocolate and cocoa powder. Seeing all the plastic unusable empty containers made me realise how your company can take one step towards being environmentally friendly. I donâ€™t know the logistics or the feasibility of the idea but your product is not very price sensitive. It is pratically the only indian product in this segment.

Thank you for taking the time to read the message

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Address: Ambala, Haryana, 133001

Hi,

I owner of m/s fresh basket owned a store in mahesh nagar, ambala cantt, haryana. I was getting additional rembursement from company on target sales from 2016. But it stopped from november, 2016 incidently however i am entitled to it and company owed amount to me, i confirmed that.
Due to 100s of requests i made to company person name harshit, now he stopped replying.

The company with such a good reputation can solve this matter in no time because they dont want to trouble retailers.

I hope that such problem would be solved in no time as already 1.5 years has been over but no out come has came out yet.

Thanking you.

Regards

Jagdeep singh
Fresh basket
727-b, mahesh nagar
Ambala cantt, haryana
[protected]/[protected]

Mar 24, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Feb 21, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Jagdeep,

We thank you for writing to us. To register your request please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

Shreyanshlj

from Mumbai, Maharashtra

Feb 26, 2018

I recently bought a Cadbury Dairy Milk.
It has got spots on it and does not taste proper.
Details:
Code A70705 B 1 2 PKD 7/17 18:36
I need my money back, or the Dairy Milk replaced.

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H

[email protected]

from Agra, Uttar Pradesh

Feb 26, 2018

I'm a Retailer as well as wholesaler
Name : D.P & Sons
Address : Sarai babu sarai hakeem, aligarh
202001
Mob :. [protected], [protected]

Cadbury fridge was not working properly
And not cooling from last week .

Plz solve my issue immediately bcoz all chocolates were milta.

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B

BinayPapiya BiswasBanik

from Kolkata, West Bengal

Feb 26, 2018

I bought a Cadbury Dairy milk for my wife. She just open it and eating... in this time she found a hard particle in her mouth... then she put this thing in her hand, she found a human nail... She start vomiting ... I just surprised ... I want to explain this incident to social media and news portal...

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D

dhirender 7

from Jaipur, Rajasthan

Mar 5, 2018

Please see attached photo of Cadbury dairy milk chocolate.

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Every kids have grown, eaten cadbury products. I am also of those who love cadbury since childhood. My personal favourite is dairy milk crackle and i have only one complaint regarding dairymilk crackle that why don't you manufacture crackle in bigger packs? Please make bigger packs of crackle. I would be very if you consider my complaint.

Thankyou.

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S

Sahil Chaprana

from Noida, Uttar Pradesh

Feb 21, 2018

When I today opened Cadbury Oreo chocolate flavour packed there was white spots all over the chocolate. According to me it's fungus so please check what you sell.

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L

Livlin

from Idukki, Kerala

Mar 6, 2018

Brought a dairy milk fruit and nut pack which was filled with worms in it. I humbly request you to take suitable steps to ensure the quality of the product.
Thanks
Llewelyn Jacob

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Address: Nashik, Maharashtra, 422008

I purchased dairy milk cadbury from one of shop in nashik infornt of sony gift shop at shalimar. I was about to share it with my daughter but when i opened it that was not chocolate silk known for instead it was like powdered form and brittle. When i pressed that it turned into brown powder like substance, though it was not expired.
I have been a regular customer of cadbury that's why i know it was just some mistake. May be that product is duplicate version of original dairy milk.
So please kindly make sure these things don't under the image of product of our company.:)

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S

Shyam23061981

from Noida, Uttar Pradesh

Mar 7, 2018

Recently we are receiving few photographs of HIV infected Cad bury chocolate in social media via different resources in India.

In that, knowingly added HIV positive blood in chocolate by a employee of Production unit.

please confirm the authenticity of the reports.

Photographs enclosed.

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India reviews & complaints page 52

product complaint

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distributor not creating new medical shop

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cadbury gems

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cadbury dairy milk product

non working of chocolate fridge

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chocolate cooler

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refrigerator not being provided

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freeze not working

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complaint regarding bad quality of cadbury dairy milk

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fridge isn't working

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stinking silk oreo

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cadbury 6.3 gm

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worst and harmful chocolate

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about insect found in your product

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not yet received the payout (p7-visibility)

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cadbury raise milk improper taste and improper colour

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hot chocolate and cocoa powder

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about reimbursement of sales made by retailer

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dairy milk crackle

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dairy milk cadbury quality issue

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