Mondelez India Foods / Cadbury India Complaints & Reviews

Address: New Delhi, Delhi, 110085

Dear cadbury,
Yesterday i bought a couple of pieces of dairy milk silk oreo, 60g (Code 7051, mfg. 05/17) (Bar code[protected] yesterday. On opening the pack it was smelling like kerosine oil.
It happened few days ago too but i thought it's delusion. But again it happened yesterday on opening the pack. I request you to review my complain on priority.

Regards
Dr amit gupta
Sec3 rohini
New delhi 110085
Mob. [protected]
[protected]

Oct 22, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 21, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear ‎Amit,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Deepak vinod saroj Kumar

from Hyderabad, Telangana

Sep 25, 2017

My name is Deepak Kumar..from Hyderabad attapur..iwanted a display box and some display items from cadbury but I can't get it ...so plz providee with at least vt display box..

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Address: 400103

Dear sir/madam,

I purchased a cadbury oreo silk on 17th of september 2017 from a general store in borivali west. When i opened the wrapper, the paper over golden chocolate wrapper was completely drenched in oil. It smelled terrible and tasted pathetic. I just had one bite, but i have kept the part of chocolate as proof. It is my favourite chocolate and now it saddens me as everytime i buy this chocolate, it'll be a risk.

Oct 21, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 20, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear ‎Amisha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Piuli Basu Roy Chowdhury

from Raiganj, West Bengal

Sep 27, 2017

This is two times in a row. Cadbury dairy milk silk oreo catches up a weird oily greasy smell making it impossible to eat. Do something about it.

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Dear sir

I am working at 3years but salary is not increase and company person as a tso is not interested in my problem 3company person is change and 4th is working but problem is no sollution company pressor is increase and salary is not increase we are say why? Will you speak
Pc all works are do but no salary increase and no promotion
Then kindly request pc problem are solution

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Raju_Meena

from Lucknow, Uttar Pradesh

Sep 22, 2017

I lives in pratap nagar, jaipur. Recently i bought 75gram Cadbury's Bournvita for checking suitability but When I mixed it with milk, some sand material is left at the bottom.

Product code-H70725C2
Paking Date-25/07/2017

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.mondelezinternational.com

Hi,

I bought cadbury bournville rich cocoa (45 inr) code: 170217c ; pkd: 02/17 on 15th sept 2017 from agarwal provision store, amrapali zodiac, sec -120 noida.

Chocolate was eaten by insect (Pic for reference along with all details) and it was smelling like a rotten egg.

It was terrible to even hold in your hand.

Ankit
[protected]@gmail.com

Oct 29, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 18, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Ankit,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at consumer.service.[protected]@mdlz.com with your contact and purchase details. Please retain the product in a sealed bag, our representative will visit to examine/collect the product.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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pespro

from Bengaluru, Karnataka

Sep 16, 2017

It may be due to faulty storage practices followed by the manufacturer or retailer. File a complaint with your area District Designated Officer (Food Safety) for regulatory action against the Food Business Operators.

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Dear sir /madam

We purchased your new launched product dairymilk in lickables. We buy 2 cups of it but there is toy in only one cup another chocolate cup is empty as my son he is only 5 yesrs old and fond of this chocolate because of the toy as his cup has no toy so he is very sad. Iam sending you the picture of cup also. Pls take my complaint seriously because it is not matter of a toy but the emotions of a child with it.
Thanks

Varsha vivek joshi
[protected]
[protected]@rediffmail.com

Oct 24, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 18, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Varsha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Website: Mondelēz International, Inc. - Home www.mondelezinternational.com

I buyed a dairy milk choclate near t-junction bandra and when i opened it was of pale white colour and i asked the shopkeeper to change it at first he rufused do so by saying that now the chocolate comes of this colour and then other costumer who was there came in and said it does not comes like this and then after some arguments with him he said that this will not be changed for him by the distributor and he changed it for me but again the other chocolate was same. Both of chocolate were with manufacturing date of 07/17. I do not understand how can the colour be changed within 2 months from manufacturing.

Oct 25, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 18, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Agnel,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Pranav Vashist

from Delhi, Delhi

Sep 20, 2017

When i opened my dairy milk silk, oreo i saw that the wrapper was drenched in an oily substance. The smell of the oily substance was pungent. I have not opened the white wrapper as i think that the chocolate from inside would be spoil and so that i can open it in front of you. i either want an replacement or refund.

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Address: Tumkur, Karnataka, 572101

I am a super market owner, i was suppose to receive a payout from mondelez india foods for achieving my target from nov -2016. I was doing the fallow up with the concerned person. He assured me that will be getting the pay out but now suddenly the they are telling that i have not achieved the target and will not receive any payout but i am having all the bill which i showing the achievement of my target.

Now i am worried how this kind of big companies can cheat us.

You can reach me @ [protected]@gmail.com

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This 264gm box i purchased from a store in delhi. I live in the uk and have just opened to find out that the chocolate inside has deteriorated. It has a funny whitish texture and is very crumbly.

The batch code is y70518b packed on 05/17. The box says the expiry its 10 months so well within the use by date. Should i contact the office here in uk or i can be sent a replacement or refund.

Oct 24, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 15, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Neh,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. Please write to us at [protected]@mdlzindia.com providing us with a local address in India so that we could hand over a suitable replacement. Assuring you of our best services.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 700012

Website: www.cadbury.co.uk

This is the second time i am having cadbury oreo. When i had it for the first time i thought that something is wrong with the pack. But due to my faith on cadbury i bought it for the second time. That foul smell and oily texture disappointed me tremendously. I suggest each and every human being must verify this before it is too late. Please look into the matter or stop this nonsense.

Oct 13, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 12, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Shirley,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 122001

When i opened my dairy milk silk, i saw that the wrapper was drenched in an oily substance. The smell of the oily substance was pungent. I have not opened the white wrapper as i think that the chocolate from inside would be spoilt and so that i can open it in front of you. I have spent a lot of money on buying this chocolate and would like a replacement or a refund.

Oct 12, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 11, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Sehej,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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sameerkh

from Delhi, Delhi

Sep 11, 2017

When opened the Dairy milk Maha Pack it was rotten and foul smell was coming out though the product is not expiry but its rotten

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Address: Mumbai City, Maharashtra, 400093

Last week we bought 3 oreo silks which was distributed amongst us. My younger brother was travelling and on his was he wanted to eat but found some oily smell in it. He ate 2 piece of the chocolate and puked. Later i was about to eat mine, the wrapper smelled of kerosene, and the chocolate was drenched in it.. We still have the third chocolate which also smells the same. My concern is what is anyone o[censored]s would have fallen sick. We are grown ups so we didnt eat but my younger brother who is fond of it, ate and puked after just two pieces. How irresponsible the manufacturing department could be. And what about us trusting the product. Aldo the money on three of these chocolates that got wasted.
Everything is a concern from health to money to trust. Do look into the matter

Oct 12, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 11, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Kuresha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Website: www.indiamart.com/kanakoverseas/flavored-biscuits.html

1) kanak overseas - koreo biscuits
https://www.indiamart.com/kanakoverseas/flavored-biscuits.html

2) yet another misleading product with a (Inverted "u"reo) or say substantially closer to "o" reo manufactured by janata biscuit company, bangladesh. Attaching the image comparison to the oreo brand & they are strikingly similar. They do not have a registered website though but some links to a stray fb link could fetch some pictures on the misleading biscuits...
https://www.facebook.com/pg/Janata-biscuit-company-[protected]/photos/?ref=page_...⇄

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Address: Fazilka, Punjab, 152123

To
The modlez india foods private limited
Mumbai 400013
Respected sir/madam
I want to state that yesterday i have bought a dairy milk maha pack chocolate. When i opened the pack the chocolate was having white colored bubles on it. So, i want you to take action on it. And find the reason why the formation of bubbles taken place on the chocolate.
Thanking you
Yours faithfully
Consumer
8 september 2017

Oct 13, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 11, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Devyansh,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Simranrekhi96

from Noida, Uttar Pradesh

Sep 11, 2017

I opened dairy milk crackle chocolate and found fungus on the chocolate. Bought it from a shop nearby my house.Disappointed and not expected. Been a customer since way long.Hope you will look into this matter.

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Dear sir/madam.
Very sorry to say but i never expect such a hopeless response from a multi national company like cadbury india.
I have inform you both by email and telephonically that both the cadbury maha pack price 40 rupees each are found to be fungus infected. And in response you informed me that your representative will visit to check the item. But till today none of your representative came to my house yet.
It looks like your company is behaving like a hawker who has no responsibility of his product after sell.

Saurabh tarafdar

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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pespro

from Bengaluru, Karnataka

Sep 9, 2017

Response to customer through mails and calls will not be addressed effectively. Please file a complaint with your area District Designated Officer (Food Safety) to look into your issues

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Mredul Sarsar

from Pune, Maharashtra

Sep 11, 2017

The cadburies that I bought a few days ago have this white, spiny mould on them. I asked for a recompensation and was told that an inspection of the product would be done. No one has come yet and I am extremely disappointed.

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Address: Thane, Maharashtra, 400605

I have already registered a complaint regarding blistered appearance of the chocolates in the celebration pack. The response no. Is s-9241334. I received it through mail. I was informed that a person from the company will come to inspect the product and further action would be taken. I had registered the complaint on 21/08/2017 and still waiting for the response. Please respond as soon as possible.

Oct 11, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Sep 08, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Sunny,

We sincerely regret the delay in responding to your complaint. We confirm the telephone discussions our sales officer had with you informing you that he would be meeting you early next week. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Dear sir iam the retailer my shop name =jaya general store, kaushambi, gzb, i took the rich dry fruit collection gift pack and silk miniatures gift pack. Near about rupees 35000 in october 2016 and its expiry date is from 9months from date of manufacturing. When i was purchasing the gift packs distributor promise me that he will replace the expiry material or provide me some other material of that amount. But know he refuse me. I asked him many times to replace it but he is denieing of his words please provide me the solution of this matter as soon as possible. I bought from hindustan agencies, gzb. And distributor name is shuresh budhiraja ji. My contact no. [protected]

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Address: Mumbai City, Maharashtra, 400080

Cadbury dairy milk oreo i bought is drenched completely in oil. There is stiking oil smeel comoing from it and also oil in the ouside oackaging wrapper. There is lots of oil on the inner paper cover and foil too. I havent yet opened the inner packaging.
I have the product with me and request a redressal from the company regarding it

Code no - 170320 c1
Pkd. 03/17
Mrp. Rs 75

Oct 2, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Aug 26, 2017

Updated by vivek.shah Cadbury Dairy Milk Oreo i bought is drenched completely in oil. there is stinking oil smeel coming from it and also oil in the outside packaging wrapper. there is lots of oil on the inner paper cover and foil too. i havent yet opened the inner packaging.
i have the product with me and request a redressal from the company regarding it

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Aug 28, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Vivek,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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pespro

from Bengaluru, Karnataka

Aug 28, 2017

Consumer is advised to file complaint with District Designated Officer (Food Safety) of your area for regulatory action since the product needs inspection, sampling, testing etc and only regulatory authorities can handle this issue .

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Brotendra Mohan Basu Chowdhury

from Kolkata, West Bengal

Aug 29, 2017

This for information that a catbury chocolate purchased from a shop found greasy test and bad smell

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I have bought a cadbury silk oreo on 8th of august 2017 from a nearby store but after having opening it smell like some kinda oil something even i afraid to taste it. It was the first time we had such a bad experience with this cadbury i have the cadbury piece as a proof and i go to the shopkeeper for this thing he told me to contact to customer support so i registered a complain on 9th august and i was told that it has been replaced within a weeks time but still after 15 days i havent got any call or replacement.
Called up your customer care thrice but every time they said wait for 2-3 days, i want u to take some strict action against it and find out the reason of this smelly bad taste of oreo cadbury silk oreo as have read and heard of this same problem with many before complaining it to u and m sure u would have had such kinda complaint before.

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pespro

from Bengaluru, Karnataka

Aug 22, 2017

Customer care team will not solve this issue. Please contact Designated Officer (Food Safety) of your area and lodge a complaint along with the evidences you have.

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A

ajemlix

from Bengaluru, Karnataka

Sep 7, 2017

HI
We had got Silk Bubbly and when opened we found worm and insect inside the chocolate. Have necessary proofs for the same.
One of my kid already ate a piece of it and I am worried if anything could happen to him.

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Address: Pune, Maharashtra, 411041

Dear sir/ madam,

I have purchased 02 nos. Cadbury dairy milk silk chocolate rs.70/-
It's barcode no is:[protected]
And found that the chocolate is having fungus on its surface.
Plz. Look into the matter and do needful soon as possible.
Looking forward for compensation towards my lost.

Thank you in advance!

Regards,
Desai dhananjay
Mob: [protected]

Sep 22, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Aug 21, 2017

[email protected]'s response Sir I have shop in Ahmedabad godasar and my Cadbury fuse is not working from 6 month I have complaint many time in customer care number but there is not any work and chocolate sale has lost so help so help me that my business can run again

Aug 21, 2017

[email protected]'s response Summer Cadbury fuse is not working I have complained many time to customer care number and salesman also Krishna trading Ahmedabad godasar salesman is coming from there is not response and my business is lost so help me to recover my business again in chocolate

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Aug 22, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Dhananjay,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. Please enable us to address your concern by writing to [protected]@mdlzindia.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Joyal John Thaliyan

from Bidar, Karnataka

Aug 28, 2017

I bought a 10rs diarymilk.. I have bought many diarymilks before and have not found such a problem.. the chocolate had some fungus like something over it and it tasted bad.. So i wish to contact with the diarymilk company authorities for this !!

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[email protected]

from Indore, Madhya Pradesh

Aug 28, 2017

Sir I have complained complaining from 6 month but there is no distance from company and my fridge is not working from 6 month so please help

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R

rathoreharrai

from Murwara, Madhya Pradesh

Sep 4, 2017

Dear sir/ madam,

I have purchased 01 pkt. Cadbury Choclairs gold chocolate pack,
Lot B70519, pkd 19/05/17 B1.
And found that the chocolate is having cockroach on its surface.
Plz. Look into the matter and do needful soon as possible. my mail [protected]@gmail.com

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Address: 743144

Dear sir/ madam,

I have purchased 02 nos. Cadbury dairy milk chocolate rs.40/- maha pack,
Lot k70406, pkd 04/17 a8.
And found that the chocolate is having fungus on its surface.
Plz. Look into the matter and do needful soon as possible.

Saurabh tarafdar
Ram krishna samiti lane,
Mukherjee para, ichapur nawabganj,
North 24 parganas 743144 (W. B.)

Mob - [protected], [protected]

Sep 21, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Aug 21, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Saurabh,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards, and we apologize for any inconvenience this may have caused you. We are deputing our sales officer from East branch to call upon you to examine/collect the product. Meanwhile please write to us at [protected]@mdlzindia.com, providing us with the name and address of the retail outlet from where this was purchased. Assuring you of our best services at all times.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Sep 08, 2017

Updated by Saurabh Tarafdar Dear sir/madam.
Very sorry to say but i never expect such a hopeless response from a multi national company like cadbury india.
I have inform you both by email and telephonically that both the cadbury maha pack price 40 rupees each are found to be fungus infected.and in response you informed me that your representative will visit to check the item.but till today none of your representative came to my house yet.
It looks like your company is behaving like a hawker who has no responsibility of his product after sell.

Saurabh tarafdar Dear sir/madam.
Very sorry to say but i never expect such a hopeless response from a multi national company like cadbury india.
I have inform you both by email and telephonically that both the cadbury maha pack price 40 rupees each are found to be fungus infected.and in response you informed me that your representative will visit to check the item.but till today none of your representative came to my house yet.
It looks like your company is behaving like a hawker who has no responsibility of his product after sell.

Saurabh tarafdar

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India reviews & complaints page 56

product defect

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oreo silk drenched in oil

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salary not increase

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chocolate was eaten by insect

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about dairy milk lickables

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dairy milk is not good

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regarding my payout

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cadbury celebrations dry fruit box

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i am complaining about the nasty smell of cadbury oreo.

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oily substance on wrapper

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chocolate oreo silk stinked

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duplicate product similar to oreo - called oreo and other

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dairy milk maha pack complaining about spoiled chocolate when i opened the pack

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reminder of fungus infected cadbury dairy milk

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celebration having spoiled chocolates

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celebration

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cadbury dairy milk oreo drenched in oil

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cadbury silk oreo smell/ not getting response from customer care

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fungus detection

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fungus on the surface of cadbury dairy milk chocolate

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