Mondelez India Foods / Cadbury India Complaints & Reviews

We bought a diary milk silk oreo flavor today and had the biggest disappointment of our life. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. For the higher pricing of silk chocolates, as a normal consumer in india, we expect little more of better quality. I am not sure if there will be any response to our complaint too. Still we want this to reach the respective authorities so that proper quality check is maintained for the product and we hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
Code # i70225a
Pkd date -02/17
Bar code #[protected]

Such an unsatisfactory service by the Mondelez India. What do you think that the shopkeeper's Who are selling your products are some ######S or what is there only an dairy milk brand or what whose chocolates can be sold or what am such an old customer of your company you can just see my Records Company has provided an Display to us like an Dumb-### we are complaining from last six months that our Display is not Working properly no response from last month We are been Calling the service engineers but no one visited since our refrigerator which is been given to us is not working What according to you we are such an ###### ok just bring this into consideration that if i didnt got a proper service within next week then i will see in my whole circle who will sell dairymilk products
Regards,
Mukesh Agarwal
Bapa Sitaram General Stores
Rawalpada Dahisar(E) mumbai -68

I have purchased two Dairy milk lickables from sapna stores, meenakshi mall, Bangalore. One of the product did not have the toy inside the pack. The batch number is P70424 B2. Manufactured date 24/04/17. The toy was missing and this is the first time we are trying the product and the experience is very disappointing. Never had this experience with the competitor (read kinder joy) product

Date: Wed, 3 May 2017 16:07:20 +0530
Subject: Sub standard quality cadbury chocolate from Nilgiris
Dear Sir

I went to Nilgiris store at C P Ramaswamy Road Alwarpet Chennai and purchased a cadbury Bournville rich cocoa 50% dark chocolate for rs 45. I picked up the chocolate from their general shelf as they do not have a refrigerator for cadburys chocolate. Its batch no is 170218B pkd on 02/17.

I brought it home in my airconditioned car. hen I opened the chocolate, it had completely melted away and was not solid and edible.

Kindly ensure your chocolates are stored inside a refrigerator and sold in a solid and edible form in the future.

Thanks and reg

V ravi
1-A Southgate
17, Kasturirangan Road
Alwarpet
Chennai 600018

--
V.Ravi
[protected]

I am a shopkeeper in kharar punjab area. I have a chocolate refrigratoe of your company. Nowdays refrigratoe is not cooling properly. I have called so many times to cc, but no satisfactory reply from their side.
Serial number is 571000p11i007367, model is th201gcc and give us a reply on gaurav. [protected]@gmail.com or call us on [protected], [protected]

Dear cadbury, your customer care is so horrible that they have taken almost a month to resolve an issue.

I had purchased bornvita refill pack from a reputed store online in april (Bill available) i found that there is rava mixed in the pack which is food adulteration. I immediately called your cc and told the issue but first time on 7th april the cc din register the complaint.. Again when called on 12th for followup the issue was registered.

Now till date your executive has not turned up to take the sample or to give a resolution of the same..

Your customer care executive is doesn't have information of the postal address of head office and regional office.

Let me know what you can do to resolve the issue or i[censored] want me to resolve it my self legally.

Regards,
Vinay
Vinayias.[protected]@gmail.com

Initially I have contacted to the customer care of Modelez India Food but I didn't get any response. They were holding the thing off by saying it will take some more days and so on. I have purchased one packet of choclairs (batch no B70217) from a nearby store of Big Bazaar and then when I opened it there were lumps of chocolate and apart from that some chocolates were missing too. I have called the helpline and registered complaint but they didn't give me proper response and told me that their representative will give me a visit and do the needful but till now I had no proper response. So I want you to help me to resolve my complain as early as possible.

Respected sir/ma'am

I Abhijeet Gupta student of B.TECH Agriculture. Pursuing my degree from the first agriculture university in India, from SHUATS, (sam higgonbottom university of technology and sciences). Wants do summer training in the month of June.
Kindly provide me with all the essential details regarding this summer training on my email ID.
Please respond me as soon as possible. I'll be highly obliged to you.

Abhijeet
[protected]@gmail.com

On 15th Sep 2016 i bought a 5 star (fruit & nut) chocolaty from one
Amika Retail, No.3, 29th Street, Nanganallur, Chennai 600061 as per their Credit Card ill at 17:24:30 hours including some other provisions for a total
value of Rs.444/=. On returning home I found that the chocolate is an
expired product. I went back to them and informed about the mistake.
To my surprise they have not even othered to respond properly. I have not
even claimed back a replacement. I told them that it is in their own interest i am making the complaint.

I dont need any replacement. Just for your information
i have the wrapper in which the mfr date got erased, but from the bar code you may find out the date which is[protected].

Hi my name is Sajid Shaikh
I m running a shop in Vatva Ahmadabad
And facing so many issues from distributor of area
Salesman not visiting to my shop
Distributor not allowing me to buy products from agency directly
I already raise complain on mondelez customer care last month but no one replying me answer from your end
So please do the needful

I purchased 2 boxes of cadbury rich dry fruit chocolate worth Rs. 400 each. The product is not yet expired as it is manufactured in September 2016. I have attached the images of the product. It is fully rotten. And 2 columns in the box are empty too. After purchasing such a costly product I was so much disappointed that I will merely purchase cadbury items again.

Hi Cadbury team,

I am a regular consumer of Cadbury Celebration products and often celebrate various occasions withy your products.
Last week, I received a gift from my cousin of Rich Dry fruit box for my daughter, when I opened it I found product completely dried up and in powder form. It looks it is an expired product. It is having manufacturing details as 07/16 and best before 10 months tag on the box.
I tried to call customer care no, but could not reach.
I am sure you will revert back with appropriate actions.

Regards,
Vishal Gandhi
[protected]

Hello sir,
As I purchased chocolates from a local shop as soon as my little brother opened the wrapper we were shocked to see to worm in a chocolate. And you guys know we prefer this company because of the quality you maintain but now its the matter of trust. This incident made me think that in future should I need to buy your products or not.

And I have a sample with me.

Sir,
we are running a new store in Panchkula sector-2 at the name SAI CONF.BOOTH .NO.46, SECTOR-2, PANCHKULA.From last two weeks no salesman is visiting our shop for orders. we also needs a Refridge for the stock. kindly send your sales man for orders & available the fridge as early as possible.
SAHIL GULATI
BOOTH.NO.46, SECTOR-2, PANCHKULA(HARYANA)
MOBILE-[protected]

Today i bought a dairy milk silk roasted almonds and when I started eating i noticed that there were holes present in the silk some were big and some were minute holes last time i purchased plain chocolate silk and i found holes in that to but this time there was also some kind of smell coming from it. What kind o[censored]nprofessional behaviour is this the company doesn't seem interested in maintaining product quality and proper standard. I want my complain to be resolved faster or i will complain to jago grahak people

I received three packs of Rs. 100/- dairy milk chocolates as a gift on my daughter's birthday party and when I opened these packs they are just like third class product...all are looking like powder and foul smell was emitting from all the chocolates...I have all three packets still lying with myself.

this is really pathetic when on a brand name you get things like it..i request you to probe into this matter so that this should not happen with other one.

Regards
Devendra
[protected]

Dear Sir,
my self Vipil Khandelwal.a
main cadburry main indore HQ me TSI DOJ: 08/12/2015 a join kiya tha.
mene jan to march king of the ring ka contest win kiya jis aqmazon ka voucher mujhe 26 oct2016 ko ASM Arun boss se bar bar bolne pr mila. mujhe every month jo v target diya jata tha m use achive krke deta tha but mene jb apni partiyon ke wholesale claim goods shortage traport issue etc k bare m apne seniours se bolato mujhe target kiya jane laga so mene apna last month complete krke resign kr diya
compny m 'JUN16 to AUG16' celebration contest ayaa G her TSI ko ni diyjo ki mene apni mehnat se qualify kiya jisme winner ko 20000 ka gift voucher milna tha but vo avi tk ASM ARUN BOSS ke pass rkha hai & jo ki mujhe dene se mana kr rhe hai
I know king of ring k voucher v sirf mene hi liya hai & or other TSI ko ni diya gya hai bcz usme baki TSI ka naam shi hai or mobile no kisi or ke hai.
so I request you please MUjhe meri mehnat ka voucher, Expense of OCT16 & F&F clear krne ki kripa kre
my details
VIpil Khandelwal
Tsi code -K9493
joinng date-08/12/2015
resigsn date-05/11/2016

Thankx & regard
vipil khandelwal
[protected]/[protected]

Dear Production Department,

I received a pack of 100 dairy milk chocolates as a gift from my office on occasion of company founder day. As I took one chocolate out of the pack to consume, I noticed that there was foul smell emitted from it. I tried another the same happened.

I threw the whole pack in dustbin as this a gift pack I received so I don't have much details of the product. I just wanted to bring it to notice as Cadbury dairy milk is the most loved product among masses and people should not get disappointed for the same.

Please check and do the needful so that this instance is not repeated in future.

Warm Regards,

Tina

HR Professional

To
Production department
Mondelez India foods pvt ltd

Dear sir,

We PANDYA PROVISIONS STORE sell cadbury products at our shop and we have buy products from your jamnagar Gujarat agency.this time when we get our ordered products we found 30 less units in cadbury 5 star box, at jamnagar agency level they tell us to contact head department.

With this I add photos of that box and batch details so please do the needful in our matter and I am requesting you to please check your packing slip details for this matter.

We are the selling cadbury products at our shop since 20 years, waiting for your positively reply.

Thanks & regards
Pandya provisions store
Jamnagar Gujarat India

Mail:[protected]@gmail.com
Mo:+91 [protected]

Batch code :M61218S
Pkd : 12/16B1

I purchased a CADBURY CELEBRATIONS on 21/Jan/2017, It was around 9.30PM i just removed the pack and ate one 5Star chocolate from the pack and I did not observe anything as i was travelling, Today morning i.e, 22/Jan/2017 my stomach health was completely upset; Hence i visited a doctor and after the consultation i came to know that it was because of intake of contaminated food. I came home and my younger brother complained about the quality of the chocolates then i realized the seriousness of problem and your companies vision.

Have you got any collaborations with any of the doctors associations? Do you want to reach the sales target or patient target?