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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Feb 17, 2026
Complaints 1710
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854
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Mondelez India Foods / Cadbury India reviews & complaints page 62

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N
Neeraj Narwariya
from Indore, Madhya Pradesh
Oct 16, 2016
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Address: 477116
Website: www.vivaconcrete.com

I Balram Singh S/O Hajari Singh workint at Mondelez in Malanpur Distt-Bhind (M.P.) by Viva Concrete & Technologies PVT. LTD. New Delhi.
Mera Payment jo ki Viva Company par 2, 77, 000 Rs hai wo Viva Company wale 5 month se kal aur parso kr ke taal rhe hai aur mere ghar khane k liye rasan nhi aur na hi mere bachhe padne ja pae hai is saal aur maine pichhle 3 month se company me kaam krna band kar diya hai aur mere parivaar ko do waqt ka khana bhi naseeb nhi ho rha hai. VIVA Concrete Ke malik mera phone recive nhi karte hai aur kahte hai mai paisa nhi dunga Jo kr sakte ho kar lena.

The owner of the Company Viva Concrete & Technologies PVT. LTD. New Delhi is Gaurav Tyagi and his mobile NO-[protected]

Sir mera paisa jald se jald dilwane ka kast kare

Thank You
Balram Singh
Mob No:-[protected]
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    D
    Dhanasekaran C L
    from Vellore, Tamil Nadu
    Oct 14, 2016
    Resolved
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    Address: 600001

    Sir

    I wish to submit my complaint cadburys dairy milk which i bought in
    Chennai.

    I bought cadburys dairy milk chocolate box (code t60719 pkd 19/07/2016 from

    P. d. pandian stores, chennai -1 (bill no. 523 time 15:14:28 dt.12.10.2016 for

    Bill amount of rs.330/-.in wrapper it was printed that it contains 72 pcs

    And 3 pieces value of rs. 15/- each free. but when i opened the box

    It has less quantity than you mentioned and also 3 pieces of rs.15/- not found.

    When i contacted stores which i purchased they said the box supplied by you

    Is like that.. they refused to replace it it.

    Pandian stores contact no.[protected] cell no. [protected].

    I need immediate action in this regard.

    Regards

    C. l. dhanasekaran
    Cell no. [protected]
    Nov 14, 2016
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Oct 14, 2016
    Updated by Dhanasekaran C L
    I need immediate feedback pl
    Verified Support
    Oct 14, 2016
    Mondelez India Foods / Cadbury India Customer Care's response
    Dear Dhanasekaran,

    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

    Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
    I bought perk yesterday, found many insects inside it... What's going on...? This product is not safe to eat.

    Even that packet is sealed and air tight. Not expired too.

    Find photos to see.
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      J
      Jatin Yadav
      Oct 12, 2016
      Resolved
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      Address: Jaipur, Rajasthan

      I bought a dairy milk silk chocklete its smelling and very bed in taste
      I tried it to eat but i felt some type of oil contain in it
      Mfd of chocklete is 03/16
      Expiry date is after 12 months
      Price of chocklete is 160
      Weight 150 gm
      When i tried to it this i vomit
      This is very very very bed in taste
      I wanna justice
      Help me in this case ...
      Nov 13, 2016
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Oct 13, 2016
      Mondelez India Foods / Cadbury India Customer Care's response
      Dear Jatin,
      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

      Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      We bough a Cadbury rich dryfruit boxes to gift in Diwali. On opening one of the box, we found it had fungus and insects in it. It is covered with white layer of fungus. Completely unacceptable. My brother ate few pieces from another box and he is quiet ill.
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        A
        Avani Parikh
        from Mumbai, Maharashtra
        Oct 7, 2016
        Resolved
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        Address: Mumbai City, Maharashtra, 400072

        Hi,

        My cadbury is 3 month old of a manufacture.

        I bought it today, and it has got fungus.

        I am very disappointed with the chocolates. I bought few of them for my colleagues and i had to face an embarrassment at it because they all had to check the packs if theirs was alright.

        This is pathetic. Had i not seen it, i would sure as hell be sick.

        What is wrong with your production?
        Nov 7, 2016
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Oct 07, 2016
        Mondelez India Foods / Cadbury India Customer Care's response
        Dear Avani,
        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

        Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
        I had Purchase 2 Nos . Dairy Milk Chocolate on 16.10.2016 Finity Distributor, Vasai, Palghar Dist. it was totally expired and I asked the shop keeper, he refused to change the chocolate b'cause before expiry date there not response for that, then who will response, but in this who is response kindly draft mail to me [protected]@gmail.com
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          A
          agarwal6
          from Noida, Uttar Pradesh
          Oct 7, 2016
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          Address: Ghaziabad, Uttar Pradesh, 201002

          I purchased a dairy milk silk 150 gm pack with batch no i60317 a3 and manufacturing date is 03/2016 and i purchased it from ghaziabad, up - 201002. this chocolate bar was really foul in taste and smelly. i sent an email to customer support of cadbury's on [protected]@mdlzindia.com, consumer. service. [protected]@mdlz.com, vijay. [protected]@cadbury.com, parveen. [protected]@csplc.com, consumer. services. [protected]@cadburyindia.com on 18th sept 2016. first of all i want to write here about the quick reply from an official within 2 days time who committed he would meet me that day however till now i have not received another reply or any other phone call from that person. when i tried to call that person (official) 4-5 times he always take that for granted and replies that he will be coming either today and tomorrow each time i call. last time when i called i told him that i will escalate this however this time his attitude was really irritating as he replied you can escalate this, no problem. is this the type of customer support cadbury's india is providing. i did not expected this from a company like such. my contact number is [protected] and email id is [protected]@gmail.com if anyone from that company is interested to contact me
          Nov 7, 2016
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Oct 07, 2016
          Mondelez India Foods / Cadbury India Customer Care's response
          Dear agarwal6,
          We sincerely regret the delay in attending your complaint. We confirm that our sales officer is meeting you on 10th October. Assuring you of our best services..
          Thank you,
          Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            K
            KirtanaR
            from Amravati, Maharashtra
            Oct 6, 2016
            Resolved
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            Address: Nagpur, Maharashtra, 440015
            Website: www.cadbury.co.uk

            Inedible Cadbury Dairy Milk Chocolate:
            Code: D86410 A3
            Pkd. : 04/16
            Purchasing Date: 16/08/16
            I bought Cadbury Dairy Milk Chocolate worth Rs.10 on 16/08/16 from a shop in my locality by checking for its expiry which is due 04/17 and it turned out to be an inedible one. This may have harmed if it had been purchased and consumed by a toddler or a blind person. Please consider this as heinous and consider my complaint as soon as possible.
            Nov 7, 2016
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Oct 06, 2016
            Updated by KirtanaR
            Inedible Cadbury Dairy Milk Chocolate:
            Code: D86410 A3
            Pkd. : 04/16
            Purchasing Date: 16/08/16
            I bought Cadbury Dairy Milk Chocolate worth Rs.10 on 16/08/16 from a shop in my locality by checking for its expiry which is due 04/17 and it turned out to be an inedible one. This may have harmed if it had been purchased and consumed by a toddler or a blind person. Please consider this as heinous and consider my complaint as soon as possible.
            Verified Support
            Oct 07, 2016
            Mondelez India Foods / Cadbury India Customer Care's response
            Dear Kirtana,
            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

            Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              P
              parthikarthi
              from Bengaluru, Karnataka
              Oct 6, 2016
              Resolved
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              On 05.10.2016 we purchased three diary milk chocolates at a small shop on Chennai which is situated near to the guindy Railway station (300 meters away from le royal meridian hotel) Tamil Nadu.This affects the brand image & its customer health. Please avoid this kind of instance in future to nurture the market and to compete with your competitors.

              If we didn't see any progress on this we will take up the whole issue to next level.
              Nov 6, 2016
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Oct 06, 2016
              Mondelez India Foods / Cadbury India Customer Care's response
              Dear parthikarthi,
              Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. To enable us to understand your concerns and address them please write in to us at consumer.service.[protected]@mdlz.com providing details of your recent purchase and your contact details. Assuring you of our best services.
              Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
              Hi i am manish. My shop in delhi. Meri complaint area distributer ke misbehave karne ki hai.wo apne aap ko eadbury company ka malik kehta hai aur ye kehta hai ki mein tumhe maal nhi duga jo kadna hai kar lo.jha tuujhe complaint karni hai kar le mera kuch nhi hoga.mujhe complaint par quick action chihye.
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                D
                divnain
                from Basi, Punjab
                Oct 6, 2016
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                Address: 147001
                Website: mondelz india food/cadbuary india

                As i have already complained you about the three chocolates that i have purchased were smelly oily nd powdered. I had even complainted on ur customer no. Bt no no response seen.
                Divnainkaur
                [protected]@gmail.com
                [protected]
                Purchased on17.8.16 from patiala
                Code-i60316c3-pkd-3/[protected]
                Code-i51223c3-pkd-12/15
                Code-i60316c3-pkd-3/[protected]
                Nov 6, 2016
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Oct 06, 2016
                Mondelez India Foods / Cadbury India Customer Care's response
                Dear divnain,
                We regret the delay in responding to your complaint. We confirm that our Sales officer is meeting you today. Assuring you o four best servives.
                Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  S
                  Seemshine
                  from Bengaluru, Karnataka
                  Sep 27, 2016
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                  Address: Mumbai City, Maharashtra, 400013
                  Website: Consumercomplaints.in

                  I have purchased a cadbury dairy milk silk chocolate of 150/- rs. Batch code - 160208b, nd pkd date is 2/16 and it says best before 12 months from the date of packaging. While now its still 27th september. And when i opened the chocolate, the inside white wraper cover having the name written "silk" all over was completely oily oily stinking foul smell full greasy, i assumed it that it might be only on the wraper, but later i found the same on the golden packing cover too. And even on the chocolate too. Its smelling so bad foul smell full oily oily greasy smell nd such a bad taste, feeling nausea. I dint xpect this. I just want the chocolate to be replaced as soon as possible
                  Oct 31, 2016
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 27, 2016
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Dear Seemshine,
                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                  Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                  I am really surprised to eat your Cadbury Eclair . When I am eating the Eclair and found in mouth that some steel part in Eclair . I am really upset that which type of your quality inspection . please suggest me that how to safe our child .
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                    D
                    divnain
                    from Basi, Punjab
                    Sep 24, 2016
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                    Address: 147001
                    Website: mdlz india.com

                    I purchased 2 silk and 1 bubbly chocolate on 18.8.2016 and opened it on 21.8.2016 and found it very smelly, oily and powdered. ihad already complainted on your customer care number 2 times and they have taken all the details of the 3 chocolates bt till now a month has gone but no one has approached me to resolve the issue.kindly pay attention regarding the issue
                    Oct 27, 2016
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2016
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Dear divnain,
                    Thank you for writing to us. Please write to us at consumer.service.[protected]@mdlz.com providing us with your full name, contact and purchase details by which you have registered your complaint.
                    Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      S
                      Sujit1305
                      from Mumbai, Maharashtra
                      Sep 19, 2016
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                      Address: Mumbai City, Maharashtra, 400078
                      Website: cadburycomplainboard.com

                      I have posted this complaint several times but yet u guys are not efficient enough to handle the Cadbury complaint board job.
                      I[censored] have any ethics or love for your job take action against Haseja Distribution Network.
                      Undercutting of cadbury stocks Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company. Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers. Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai. Dis area are not under his contract. He is cheating with the company. He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month. There are many things which he does wrong with Cadbury Company. I request you to please take severe actions against him and remove him from your Cadbury Distributors. I hope you to give me positive feedback. Thanks.
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Sep 19, 2016
                      Updated by Sujit1305
                      Undercutting of cadbury stocks Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company. Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers. Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai. Dis area are not under his contract. He is cheating with the company. He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month. There are many things which he does wrong with Cadbury Company. I request you to please take severe actions against him and remove him from your Cadbury Distributors. I hope you to give me positive feedback. Thanks.
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                        D
                        Debajeet Sarker
                        from Mumbai, Maharashtra
                        Sep 17, 2016
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                        Address: Kolkata, West Bengal, 700033
                        Website: Cadbury India

                        Bourneville has been one of my favorite chocolates till yesterday's shocker. Got a fully infected bourneville bar yesterday. Photos of the same are attached herewith.
                        It is supposed to be an edible product. Being a company of international repute, such transgressions are not pardonable. This is not the first time Cadbury is having this problem. Seeking remedy ASAP.

                        Product info: T60506 B
                        Mfg. Date: 05/16
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          A
                          Ashania
                          from Delhi, Delhi
                          Sep 16, 2016
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                          Today when I took a dairy milk chocolate from the office vending machine, I found it covered with a green layer and broken from the sides. Being a chocolate lover who takes 4 chocolates every day from the vending machine for myself and my colleagues, I was highly shocked to see this kind of product.
                          The packaged date on the product was of June 2016; Code 060EJ9 A1; Barcode number –[protected] and the same was within the 12 month shelf life.
                          The new tagline of cadbury’s is “Tastes like it feels”. Seriously? This is ridiculous!!
                          Oct 20, 2016
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Sep 16, 2016
                          Updated by Ashania
                          Not resolved
                          Verified Support
                          Sep 19, 2016
                          Mondelez India Foods / Cadbury India Customer Care's response
                          Dear Ashania,

                          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact details.

                          Thank you,
                          Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Smita Murudkar
                            from Ahmedabad, Gujarat
                            Sep 15, 2016
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                            Address: 411006

                            This refers to your chocolate box 40718A mfg 18/1/16 Cadbury celebrations rich dry fruit.
                            Please note that the chocolates inside are very very dry and not good in taste. The appeal was not good nor the taste. The packed product when opened showed whitish chocolates and the complaint has been sent on the mail id mentioned on the box, however no response has been recieved,
                            Oct 17, 2016
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 16, 2016
                            Mondelez India Foods / Cadbury India Customer Care's response
                            Dear Smita,

                            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                            Thank you,
                            Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              A
                              Anil Sonwane
                              from Mumbai, Maharashtra
                              Sep 14, 2016
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                              Address: Jaipur, Rajasthan, 302021

                              Dear customer care officer,

                              I am very sorry to share that i had purchased a box of cadbury - dairy milk chocolate some days back.
                              Date of packing and and batch number mentioned over the wrapper as below, but when i opened the chocolate that was completely broken in pieces, colour has got changed cream. When i tried to pick it up from wrapper i has converted in power form.
                              Its clearly mentioned over the package its "best before 12 months from packing"

                              I was one of the fan of cadbury but now i am very disappointed seeing this level of quality with international brand.
                              This chocolate was for my family. If they would have eat it, it would have been a cause of some medical issue.

                              I am going to escalate this issue to consumer forum.

                              - cade: k60130
                              - pkd: 01 / 16 a13

                              With best regards
                              Anil sonwane
                              Cell. No.[protected]
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Namrata Sarda
                                from Nohar, Rajasthan
                                Sep 13, 2016
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                                Address: Mumbai City, Maharashtra, 400013
                                Website: www.mondelezindiafoods.com

                                Cadbury Dairy Milk has been my first love since childhood, until now. Around a week back i opened a pack of Cadbury Celebrations with a hope to again feel the delicious taste of Dairy Milk on my tongue, but the first unit of Dairy Milk i opened was highly disappointing. It had bubbles on it and had a bit sour smell, i just thought that it might be the problem with this unit and i will throw it and try another unit. But when i opened the second unit, it too had the same problem and i was shocked. Opening the third and fourth units were an eye opener as they too had the same problem. It was the last straw left and i knew that i have to take an action now. It is highly unexpected from a company of your stature. It is like playing with the health of your consumers who have placed their trust in your products and have stood strong with you even after the fiasco that took place years ago. And even the packaging of normal Dairy Milk has worsened and it seems like you people are just placing the wrapper for the sake of putting it, which is again contributing to its already degraded quality. (Code Number-K60604)

                                So i kindly request you to stop adding new products to your line when you cannot maintain the quality of your existing products and compensate me for my useless purchase.
                                Oct 15, 2016
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 14, 2016
                                Mondelez India Foods / Cadbury India Customer Care's response
                                Dear Namrata,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                                Thank you,
                                Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Shitiz sachdeva
                                  from Bhavnagar, Gujarat
                                  Sep 12, 2016
                                  Resolved
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                                  Address: New Delhi, Delhi, 110008

                                  Dear sir,
                                  I have a store in pitampura with the name of harmony store.
                                  I have paid for the fridge for my shop but have not recieved anything since last year.
                                  2 months back your employees came and asked for the fridge but when we said that we have not recieved the same, They showed us that we have reciever but its not true.
                                  Following are my details for you to contact:
                                  [censored]iz sachdeva
                                  [protected]
                                  Please revert as soon as possible
                                  Thanks and regards.
                                  Oct 14, 2016
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 13, 2016
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  Dear [censored]iz,

                                  Thank you for writing to us. We have forwarded your concern to our Delhi branch and they will contact you at the earliest to resolve this.

                                  Thank you,
                                  Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)”
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                                    As97
                                    from Noida, Uttar Pradesh
                                    Sep 7, 2016
                                    Resolved
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                                    Address: New Delhi, Delhi, 110074

                                    Hi
                                    Sir I bought a dairy milk silk for my friend...Nd when we opened the packet...a very bad smell was coming from it.. and the cover was a bit oily...it was not expected frm one if the most popular companies like yours..
                                    Following are the purchase details
                                    Type : Dairy Milk silk chocolate
                                    Packed on : 1/16
                                    Code : I60123 A3
                                    Purchased from : New Delhi
                                    Oct 10, 2016
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 08, 2016
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Dear As97,

                                    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at consumer.service.[protected]@mdlz.com with your contact details.

                                    Thank you,
                                    Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                    I bought a Bournville -raisin and nut from big bazaar, Bilaspur (chhatisgarh)On opening the packet..I found it badly destructured with numerous spots with fungus in it..I tried to taste it a bit and it was tasting so bad.
                                    Request you to look upon the quality of products from such big brands.
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                                      Akash gunda
                                      Sep 3, 2016
                                      Resolved
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                                      Address: 500010
                                      Website: www.cadbury.in

                                      Hello,

                                      I was very disappointed to see the chocolate in such a pathetic condition. It was actually supposed to be a gift to my girlfriend. It was a special day for both o[censored]s and I had bought her a few gifts along with it this Cadbury Dairy Milk chocolates since she loves it. But when she had opened it, we were shocked to see the condition of it. This was not expected from such a reputed company like yours. This had spoiled our special day, I was very upset because I had bought it with so much love for my girlfriend and it turns out to be such a flop!

                                      Please take it as a feedback and make sure a proper quality check is done before the products are sold, because there are many reasons that people purchase chocolates and one of them was mine.

                                      As the tag line goes "Kuch meeta hojaye" there was nothing meeta about it.
                                      Oct 7, 2016
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 06, 2016
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Dear Akash,

                                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

                                      Thank you,
                                      Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                      I want know the emulsifiers which you are using in the chocolates like 442, 476 etc.all these are vegetable origin or animal origin, , , please provide me the details
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                                        shree2
                                        from Delhi, Delhi
                                        Sep 1, 2016
                                        Resolved
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                                        Address: New Delhi, Delhi, 110058
                                        Website: na

                                        Hello Sir, Madam

                                        My self Bhuvan Wadhwa and I am retailer
                                        My shop name
                                        shree mohan namkeen
                                        Area = possangipur mrkt janak puri ND =58

                                        In my shop all cadbary chocolate are expired
                                        But sales man (om parkash ) and dealer Aditya trading don't change It.
                                        Sale man said *(online he change ker wha lo.)

                                        Sir please see this mater ASAP.

                                        And I want to return all chocolate?
                                        Oct 2, 2016
                                        Complaint marked as Resolved 
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 01, 2016
                                        Mondelez India Foods / Cadbury India Customer Care's response
                                        Dear shree2,

                                        We thank you for writing to us. We are requesting our Delhi branch to look into the matter.

                                        Thank you,
                                        Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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