Mondelez India Foods / Cadbury India Complaints & Reviews

On 05.10.2016 we purchased three diary milk chocolates at a small shop on Chennai which is situated near to the guindy Railway station (300 meters away from le royal meridian hotel) Tamil Nadu.This affects the brand image & its customer health. Please avoid this kind of instance in future to nurture the market and to compete with your competitors.

If we didn't see any progress on this we will take up the whole issue to next level.

As i have already complained you about the three chocolates that i have purchased were smelly oily nd powdered. I had even complainted on ur customer no. Bt no no response seen.
Divnainkaur
[protected]@gmail.com
[protected]
Purchased on17.8.16 from patiala
Code-i60316c3-pkd-3/[protected]
Code-i51223c3-pkd-12/15
Code-i60316c3-pkd-3/[protected]

I have purchased a cadbury dairy milk silk chocolate of 150/- rs. Batch code - 160208b, nd pkd date is 2/16 and it says best before 12 months from the date of packaging. While now its still 27th september. And when i opened the chocolate, the inside white wraper cover having the name written "silk" all over was completely oily oily stinking foul smell full greasy, i assumed it that it might be only on the wraper, but later i found the same on the golden packing cover too. And even on the chocolate too. Its smelling so bad foul smell full oily oily greasy smell nd such a bad taste, feeling nausea. I dint xpect this. I just want the chocolate to be replaced as soon as possible

I purchased 2 silk and 1 bubbly chocolate on 18.8.2016 and opened it on 21.8.2016 and found it very smelly, oily and powdered. ihad already complainted on your customer care number 2 times and they have taken all the details of the 3 chocolates bt till now a month has gone but no one has approached me to resolve the issue.kindly pay attention regarding the issue

I have posted this complaint several times but yet u guys are not efficient enough to handle the Cadbury complaint board job.
I[censored] have any ethics or love for your job take action against Haseja Distribution Network.
Undercutting of cadbury stocks Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company. Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers. Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai. Dis area are not under his contract. He is cheating with the company. He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month. There are many things which he does wrong with Cadbury Company. I request you to please take severe actions against him and remove him from your Cadbury Distributors. I hope you to give me positive feedback. Thanks.

Bourneville has been one of my favorite chocolates till yesterday's shocker. Got a fully infected bourneville bar yesterday. Photos of the same are attached herewith.
It is supposed to be an edible product. Being a company of international repute, such transgressions are not pardonable. This is not the first time Cadbury is having this problem. Seeking remedy ASAP.

Product info: T60506 B
Mfg. Date: 05/16

Today when I took a dairy milk chocolate from the office vending machine, I found it covered with a green layer and broken from the sides. Being a chocolate lover who takes 4 chocolates every day from the vending machine for myself and my colleagues, I was highly shocked to see this kind of product.
The packaged date on the product was of June 2016; Code 060EJ9 A1; Barcode number –[protected] and the same was within the 12 month shelf life.
The new tagline of cadbury’s is “Tastes like it feels”. Seriously? This is ridiculous!!

This refers to your chocolate box 40718A mfg 18/1/16 Cadbury celebrations rich dry fruit.
Please note that the chocolates inside are very very dry and not good in taste. The appeal was not good nor the taste. The packed product when opened showed whitish chocolates and the complaint has been sent on the mail id mentioned on the box, however no response has been recieved,

Dear customer care officer,

I am very sorry to share that i had purchased a box of cadbury - dairy milk chocolate some days back.
Date of packing and and batch number mentioned over the wrapper as below, but when i opened the chocolate that was completely broken in pieces, colour has got changed cream. When i tried to pick it up from wrapper i has converted in power form.
Its clearly mentioned over the package its "best before 12 months from packing"

I was one of the fan of cadbury but now i am very disappointed seeing this level of quality with international brand.
This chocolate was for my family. If they would have eat it, it would have been a cause of some medical issue.

I am going to escalate this issue to consumer forum.

- cade: k60130
- pkd: 01 / 16 a13

With best regards
Anil sonwane
Cell. No.[protected]

Cadbury Dairy Milk has been my first love since childhood, until now. Around a week back i opened a pack of Cadbury Celebrations with a hope to again feel the delicious taste of Dairy Milk on my tongue, but the first unit of Dairy Milk i opened was highly disappointing. It had bubbles on it and had a bit sour smell, i just thought that it might be the problem with this unit and i will throw it and try another unit. But when i opened the second unit, it too had the same problem and i was shocked. Opening the third and fourth units were an eye opener as they too had the same problem. It was the last straw left and i knew that i have to take an action now. It is highly unexpected from a company of your stature. It is like playing with the health of your consumers who have placed their trust in your products and have stood strong with you even after the fiasco that took place years ago. And even the packaging of normal Dairy Milk has worsened and it seems like you people are just placing the wrapper for the sake of putting it, which is again contributing to its already degraded quality. (Code Number-K60604)

So i kindly request you to stop adding new products to your line when you cannot maintain the quality of your existing products and compensate me for my useless purchase.

Dear sir,
I have a store in pitampura with the name of harmony store.
I have paid for the fridge for my shop but have not recieved anything since last year.
2 months back your employees came and asked for the fridge but when we said that we have not recieved the same, They showed us that we have reciever but its not true.
Following are my details for you to contact:
[censored]iz sachdeva
[protected]
Please revert as soon as possible
Thanks and regards.

Hi
Sir I bought a dairy milk silk for my friend...Nd when we opened the packet...a very bad smell was coming from it.. and the cover was a bit oily...it was not expected frm one if the most popular companies like yours..
Following are the purchase details
Type : Dairy Milk silk chocolate
Packed on : 1/16
Code : I60123 A3
Purchased from : New Delhi

Hello,

I was very disappointed to see the chocolate in such a pathetic condition. It was actually supposed to be a gift to my girlfriend. It was a special day for both o[censored]s and I had bought her a few gifts along with it this Cadbury Dairy Milk chocolates since she loves it. But when she had opened it, we were shocked to see the condition of it. This was not expected from such a reputed company like yours. This had spoiled our special day, I was very upset because I had bought it with so much love for my girlfriend and it turns out to be such a flop!

Please take it as a feedback and make sure a proper quality check is done before the products are sold, because there are many reasons that people purchase chocolates and one of them was mine.

As the tag line goes "Kuch meeta hojaye" there was nothing meeta about it.

Hello Sir, Madam

My self Bhuvan Wadhwa and I am retailer
My shop name
shree mohan namkeen
Area = possangipur mrkt janak puri ND =58

In my shop all cadbary chocolate are expired
But sales man (om parkash ) and dealer Aditya trading don't change It.
Sale man said *(online he change ker wha lo.)

Sir please see this mater ASAP.

And I want to return all chocolate?

I was eating cadbury dairy milk - fruit&nut and suddenly i happened to have a walnut shell in between my teeth..
It was not only irritating to have it in my mouth unexpectedly also it was so bloody hard and thick shell that i started having pain in a tooth..
Cadbury please don't compell me to stop eating ur chocolates as i don't want to lose my tooth!!! Give a pre warning if you want to serve shells alongwith nut, so that we cn be careful while eating them!!!

Sir,

We purchased Cadbury silk from More super Market on 29 Aug 2016 (Murgeshpalya, Bangalore) . On opening the choclate rapper, we saw that choclate is spoiled and there are fungus on it. Attached is the screenshot of same.
We returned that chocolate to the More super market, They checked the whole box of cadbury silk and found that full box was spoiled with fungus.
Cadbury is a renowned brand, but unfortunately they are providing worst quality product now.
Strict action should be taken against this product as many children love this chocolate and may fall ill or can have food poisoning after consuming this unknowingly.

Purchased cadbury celebration before few days, found all items are sealed but when we open it all the chocolates were covered with fungus. White spots were there all over the chocolate. Gifted these boxes to society members on janmashatami. Feel so bad when i saw majority boxes in the society dustbin. Your reply on this matter will be highly appreciated

I had been a part of Cadbury chocolates since my childhood.
Today i bought a Dairy milk silk but when i open the pack i saw a slimy layer of white coating which was unpleasant. When i tasted the chocolate it had a very minor taste of chocolate but more of a condensed milk. it was giving a little bit of foul smell. The item was packed properly. I am totally not satisfied with the product.

This cadbury silk manufactured in january 2016, when opened on the 21st august had developed white fungus like dots all over making it inedible almost 3 months before expiry. Bad quality. The wrapper says due to humidity/temperature change the product may develop a white layer, however they are ugly fungus looking dots.

Really sub quality product from cadbury india.

Bought a cadbury temptations from grofers. Found dead worms on it on opening.