Mondelez India Foods / Cadbury India Complaints & Reviews

Purchased cadbury celebration before few days, found all items are sealed but when we open it all the chocolates were covered with fungus. White spots were there all over the chocolate. Gifted these boxes to society members on janmashatami. Feel so bad when i saw majority boxes in the society dustbin. Your reply on this matter will be highly appreciated

I had been a part of Cadbury chocolates since my childhood.
Today i bought a Dairy milk silk but when i open the pack i saw a slimy layer of white coating which was unpleasant. When i tasted the chocolate it had a very minor taste of chocolate but more of a condensed milk. it was giving a little bit of foul smell. The item was packed properly. I am totally not satisfied with the product.

This cadbury silk manufactured in january 2016, when opened on the 21st august had developed white fungus like dots all over making it inedible almost 3 months before expiry. Bad quality. The wrapper says due to humidity/temperature change the product may develop a white layer, however they are ugly fungus looking dots.

Really sub quality product from cadbury india.

Bought a cadbury temptations from grofers. Found dead worms on it on opening.

Dear representative,

This is to inform you that i bought two chocolates of cadbury

(Cadbury dairy milk silk caramel 136 g and cadbury dairy milk silk bubbly 120 g) from

Gupta fresh in rana pratap bagh, new delhi-110007, on 18th august, 2016.


Out of these two, bubbly was already expired, with manufacturing date of 11/15 and caramel silk (Mfd :12/15) had an ageing expiry but had a very strong unsettling foul smell coming out of it, when i opened the pack.


Being a faithful and regular consumer of cadbury, i purchased your product in full confidence without checking the expiry date and consumed it.

Post consumption, it triggered food poisoning and i've been feeling nausea since then, that is when i checked the expiry date.

Now that i remember, bubbly chocolate was kept at the counter by the shopkeeper as a gimmick/malpractice to sell it to the customer, since it was expired and people would’ve bought it on a was festive day. It shouldn't have been placed in the outlet if it was expired, rather should’ve been kept away from customer’s reach (Instead of putting it at the cash counter) or the company should’ve taken it back from the shopkeeper.


Caramel was placed in your fridge which i think now (Keeping in mind the faulty smell), was not working properly. Even if it had an aging expiry and the fridge was not working properly, the company should’ve strictly instructed and barred the outlet from selling such a delicate product for some time.


Not only the outlet, the company stands equally responsible for not enforcing strict measures regarding removal of aging and expire stock from the outlet.


I planned to gift them to someone on the occasion but was left disappointed and in an embarrassing situation after eating one of the chocolates and opening the other one.

This is highly unfortunate and displeasing, at the outlet level and company's end, as i've been buying your products ardently, without even bothering about the other options available at similar prices.

For a brand like cadbury, i can’t think of associating something like this as the level of standards that have been set, are humongous.

I want you to revert on this a. S. A. P and provide me really suitable solution as i’m grossed out of this experience and am in a mood to escalate this matter ahead!

Thanks,

Aditya jain

M: +91 [protected]

Address: d6/16, first floor, rana pratap bagh, new delhi-110007

Sir,
I bought a box of cadbury diary milk (Rs. 25) in mid august with code no. - k60404 dated 04/16 b2 from my near by store. All the chocolates were in powdered form and having bad smell. Even on melting the chocolate instead of smooth texture, small granules are there. Its very disappointing. Such quality is not acceptable from your company. Some action needs to be taken. I need an urgent reply.

I had buy 3 packs of dairy milk chocolate these all having fungus n ur tolfree no. Is not responding so then i want to case or a legal action on it i[censored] don't want same then contact [protected] if no then i'll take action against you

Dear Sir/Madam, Today I Bought a dairy milk silk candy bar from a store nearby for my daughter in the eve of Independence day. I was really disgusted to find the entire bar of candy littered with white spots, removed as it is from packaging and has a unfamiliar and foul taste with bad oily smell. The bar has lost its smooth texture and has white granules all over it even though only 2 months old! The packaging was in place with no tear or open end so there's not bacterial or fungal activity. Please look into the matter as this has previously also occurred with cad bury selling bad products to consumers.

Please find enclosed pics and do the needful.

Thank you,
Regards,
Satish
[protected]

Sir,

I have purchased a pack of 3 dairy milk heroes coded[protected] mrp rs 49 from d-mart, chhani road vadodara. When we open the packet at home we surprised to see that there are only 2 units of dairy milk in lieu of 3.

We cannot understand how such type of mistake can be done by a reputed company like u.

Sushil agrawal
Vadodara
[protected]

I have buyed the cadbury silk chocolate from the retail outlaite and when i opened it i am shocked to see the chocolate was smelling very bad.
And has very tiny white spots on it on the whole chocolate like it is getting ruined.
Plz take an action on my complaint.
I m attaching a photo of it.
Name suyash jindal
My contact number is [protected]

Sir today 14/08/16i purchased a box of cadbury diary milk (rs.5) with code-k51213 dated 12/15 c5 from a shop near changanacherry in kottayam to distribute it to the childrens. i'm residing at thiruvalla. all chocolates are bad smelled and a type of insects and worms inside almost all packets. suddenly i collected almost all packets and the box is kept with me. i need a quick response for this.
Regards
Vishnu
[protected]

I bought a dairy milk gift pack containing 2 dairy milk chocolates and 1gems & 4 five stars in it.
When we opened the dairy milk pack it was all having powdery surface with a very bad taste.
While the manufacturing date on pack was 3/16. Such sub standard quality is not expected from a reputed brand like cadbury.
I can even mail images of the product if required
this product is available .

I am a holeseller and retailer shopkeeper hamari firm name s s trading co ladnun Nagpur Rajasthan MB [protected]

My complain is ladnun me Nanak sweet ke agency h cadburry ki market karte nahi agent Nanak market me lekar aye the parntu hamari shop par lekar nahi aye or samne SE nikal Gaye or hamare ko nakar diya formality ke liye chuninda counter kar liya
Inki nayati yeh h ki customer direct hamare SE akar le jayenge jises SE 10% retil margin or4% company margin kha lenge
Parantu inko yeh pata nahi ki company ke kitna nuksan hota h product sell karne wala retailcountr hi kar sakta h

Aj SE Five month before cadburry ka order leke Gaye delivery nahi Hui

Mere ap SE request h agency new distributor allot kare anyatha Nanak j ko sabak sikhaya jaye

Batch no t60302 a, packaged march 2016. When we were eating the chocolate, broke a piece and found a live worm inside it. The hole it had made in the chocolate is also clearly visible in the piece. Have preserved the left over chocolate, worm and the packaging.

Have video graphed the worm and the packaging.

Was horrified!

It takes a lot of time to devlope trust and brand image of a company... But as company grows it forget its responsibilites.. I love dairy milk since my childhood.. Now as a father i purchase only dairy milk for my children.. Becoz its a trusted brand for us we can belive on it and we have blind faith on cadbury...
But this company failed to fulfill its comitment of best quality... And failed to maintain quality of product...
Yesterday i bought 5 cadbury silk caramello but when i open it and ate it, my god its taste like poision and it also has foul smell which i have never felt before.
What the hell is this? Looks like disease caused skin... Didn, t expected this from cadburies!!.. Pls do nessecary helps and take needful action
I suggest all the people dont buy silk caramello i[censored] love ur children
If any one eat they would suffer from food poision or any harmful disease
Plz do some needful action

Wot the hell is this? Looks like disease caused skin... Dint expected this from cadburies!!.. Pls do nessecary helps and take needed actions!!.. It vl only expire on december only packed on 12/15.. Its clearly mentioned best before 12 months of packing bt look the pittiable condition.. If any one eat they would suffer from food poision or any harmful disease

R/sir i'm shopkeep from barnala (Punjab)
I have you cadbury chocolate refrigerator. Which is not working. From last 10 days. So i complained to distributor b. D singla about this. They said they already registered our complaint to company but still no engineer yet visited to our shop regarding issue which is very disappointed. So i request to take immediate action.
Thanks
Soham variety shop
Barnala
Punjab
[protected]

Bought a dairy milk silk candy bar from a store nearby. I was disgusted to find the entire bar of candy littered with white spots, removed as it is from packaging and has a unfamiliar and foul taste. The bar has lost its smooth texture and has white granules all over it even though only 6 months old! The packaging was in place with no tear or open end so there's not bacterial or fungal activity. Please look into the matter as this has previously also occurred with cadbury selling bad products to consumers.

The worst experience ever with any food product. I got this dairy milk crackle from a local shop. The product is within the expiry date. But has got terrible fungus on it n tastes bitter.
Such a renowned co. Serving such terrible food has put consumers to shame. There are so many complaints on same subject and yet new consumers are facing the same issue. I think your co. Is not taking this seriously. You might have to pay for this at a large scale i[censored] don't look into this matter.

Dear Sir;
I have recently purchased 02 Silk as per attached photograph.
Manufacturing date: 03/16.
Odd smell is coming from silk and look like old product with new packing.
Please do the needful and arrange to replace on top most priority.