Mondelez India Foods / Cadbury India Complaints & Reviews

Hi team,

I have purchased cadbury celebration on 23rd august 2016. Celebration chocolate manufactured in april 2016, when i have opened on the 23rd august 2016. I have seen white fungus like dots in 2 dairy milk chocolates over making it inedible almost 4 months before expiry date. I have also seen that among bunch of chocolates, one small dairy milk chocolate manufactured on february 2016 which was quite surprising.

I have registered complaints in email on mondelez india customer care email id on 24 aug 2016, till date i have not received any further update on the issues.

I Balram Singh S/O Hajari Singh workint at Mondelez in Malanpur Distt-Bhind (M.P.) by Viva Concrete & Technologies PVT. LTD. New Delhi.
Mera Payment jo ki Viva Company par 2, 77, 000 Rs hai wo Viva Company wale 5 month se kal aur parso kr ke taal rhe hai aur mere ghar khane k liye rasan nhi aur na hi mere bachhe padne ja pae hai is saal aur maine pichhle 3 month se company me kaam krna band kar diya hai aur mere parivaar ko do waqt ka khana bhi naseeb nhi ho rha hai. VIVA Concrete Ke malik mera phone recive nhi karte hai aur kahte hai mai paisa nhi dunga Jo kr sakte ho kar lena.

The owner of the Company Viva Concrete & Technologies PVT. LTD. New Delhi is Gaurav Tyagi and his mobile NO-[protected]

Sir mera paisa jald se jald dilwane ka kast kare

Thank You
Balram Singh
Mob No:-[protected]

Sir

I wish to submit my complaint cadburys dairy milk which i bought in
Chennai.

I bought cadburys dairy milk chocolate box (code t60719 pkd 19/07/2016 from

P. d. pandian stores, chennai -1 (bill no. 523 time 15:14:28 dt.12.10.2016 for

Bill amount of rs.330/-.in wrapper it was printed that it contains 72 pcs

And 3 pieces value of rs. 15/- each free. but when i opened the box

It has less quantity than you mentioned and also 3 pieces of rs.15/- not found.

When i contacted stores which i purchased they said the box supplied by you

Is like that.. they refused to replace it it.

Pandian stores contact no.[protected] cell no. [protected].

I need immediate action in this regard.

Regards

C. l. dhanasekaran
Cell no. [protected]

I bought a dairy milk silk chocklete its smelling and very bed in taste
I tried it to eat but i felt some type of oil contain in it
Mfd of chocklete is 03/16
Expiry date is after 12 months
Price of chocklete is 160
Weight 150 gm
When i tried to it this i vomit
This is very very very bed in taste
I wanna justice
Help me in this case ...

Hi,

My cadbury is 3 month old of a manufacture.

I bought it today, and it has got fungus.

I am very disappointed with the chocolates. I bought few of them for my colleagues and i had to face an embarrassment at it because they all had to check the packs if theirs was alright.

This is pathetic. Had i not seen it, i would sure as hell be sick.

What is wrong with your production?

I purchased a dairy milk silk 150 gm pack with batch no i60317 a3 and manufacturing date is 03/2016 and i purchased it from ghaziabad, up - 201002. this chocolate bar was really foul in taste and smelly. i sent an email to customer support of cadbury's on [protected]@mdlzindia.com, consumer. service. [protected]@mdlz.com, vijay. [protected]@cadbury.com, parveen. [protected]@csplc.com, consumer. services. [protected]@cadburyindia.com on 18th sept 2016. first of all i want to write here about the quick reply from an official within 2 days time who committed he would meet me that day however till now i have not received another reply or any other phone call from that person. when i tried to call that person (official) 4-5 times he always take that for granted and replies that he will be coming either today and tomorrow each time i call. last time when i called i told him that i will escalate this however this time his attitude was really irritating as he replied you can escalate this, no problem. is this the type of customer support cadbury's india is providing. i did not expected this from a company like such. my contact number is [protected] and email id is [protected]@gmail.com if anyone from that company is interested to contact me

Inedible Cadbury Dairy Milk Chocolate:
Code: D86410 A3
Pkd. : 04/16
Purchasing Date: 16/08/16
I bought Cadbury Dairy Milk Chocolate worth Rs.10 on 16/08/16 from a shop in my locality by checking for its expiry which is due 04/17 and it turned out to be an inedible one. This may have harmed if it had been purchased and consumed by a toddler or a blind person. Please consider this as heinous and consider my complaint as soon as possible.

On 05.10.2016 we purchased three diary milk chocolates at a small shop on Chennai which is situated near to the guindy Railway station (300 meters away from le royal meridian hotel) Tamil Nadu.This affects the brand image & its customer health. Please avoid this kind of instance in future to nurture the market and to compete with your competitors.

If we didn't see any progress on this we will take up the whole issue to next level.

As i have already complained you about the three chocolates that i have purchased were smelly oily nd powdered. I had even complainted on ur customer no. Bt no no response seen.
Divnainkaur
[protected]@gmail.com
[protected]
Purchased on17.8.16 from patiala
Code-i60316c3-pkd-3/[protected]
Code-i51223c3-pkd-12/15
Code-i60316c3-pkd-3/[protected]

I have purchased a cadbury dairy milk silk chocolate of 150/- rs. Batch code - 160208b, nd pkd date is 2/16 and it says best before 12 months from the date of packaging. While now its still 27th september. And when i opened the chocolate, the inside white wraper cover having the name written "silk" all over was completely oily oily stinking foul smell full greasy, i assumed it that it might be only on the wraper, but later i found the same on the golden packing cover too. And even on the chocolate too. Its smelling so bad foul smell full oily oily greasy smell nd such a bad taste, feeling nausea. I dint xpect this. I just want the chocolate to be replaced as soon as possible

I purchased 2 silk and 1 bubbly chocolate on 18.8.2016 and opened it on 21.8.2016 and found it very smelly, oily and powdered. ihad already complainted on your customer care number 2 times and they have taken all the details of the 3 chocolates bt till now a month has gone but no one has approached me to resolve the issue.kindly pay attention regarding the issue

I have posted this complaint several times but yet u guys are not efficient enough to handle the Cadbury complaint board job.
I[censored] have any ethics or love for your job take action against Haseja Distribution Network.
Undercutting of cadbury stocks Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company. Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers. Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai. Dis area are not under his contract. He is cheating with the company. He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month. There are many things which he does wrong with Cadbury Company. I request you to please take severe actions against him and remove him from your Cadbury Distributors. I hope you to give me positive feedback. Thanks.

Bourneville has been one of my favorite chocolates till yesterday's shocker. Got a fully infected bourneville bar yesterday. Photos of the same are attached herewith.
It is supposed to be an edible product. Being a company of international repute, such transgressions are not pardonable. This is not the first time Cadbury is having this problem. Seeking remedy ASAP.

Product info: T60506 B
Mfg. Date: 05/16

Today when I took a dairy milk chocolate from the office vending machine, I found it covered with a green layer and broken from the sides. Being a chocolate lover who takes 4 chocolates every day from the vending machine for myself and my colleagues, I was highly shocked to see this kind of product.
The packaged date on the product was of June 2016; Code 060EJ9 A1; Barcode number –[protected] and the same was within the 12 month shelf life.
The new tagline of cadbury’s is “Tastes like it feels”. Seriously? This is ridiculous!!

This refers to your chocolate box 40718A mfg 18/1/16 Cadbury celebrations rich dry fruit.
Please note that the chocolates inside are very very dry and not good in taste. The appeal was not good nor the taste. The packed product when opened showed whitish chocolates and the complaint has been sent on the mail id mentioned on the box, however no response has been recieved,

Dear customer care officer,

I am very sorry to share that i had purchased a box of cadbury - dairy milk chocolate some days back.
Date of packing and and batch number mentioned over the wrapper as below, but when i opened the chocolate that was completely broken in pieces, colour has got changed cream. When i tried to pick it up from wrapper i has converted in power form.
Its clearly mentioned over the package its "best before 12 months from packing"

I was one of the fan of cadbury but now i am very disappointed seeing this level of quality with international brand.
This chocolate was for my family. If they would have eat it, it would have been a cause of some medical issue.

I am going to escalate this issue to consumer forum.

- cade: k60130
- pkd: 01 / 16 a13

With best regards
Anil sonwane
Cell. No.[protected]

Cadbury Dairy Milk has been my first love since childhood, until now. Around a week back i opened a pack of Cadbury Celebrations with a hope to again feel the delicious taste of Dairy Milk on my tongue, but the first unit of Dairy Milk i opened was highly disappointing. It had bubbles on it and had a bit sour smell, i just thought that it might be the problem with this unit and i will throw it and try another unit. But when i opened the second unit, it too had the same problem and i was shocked. Opening the third and fourth units were an eye opener as they too had the same problem. It was the last straw left and i knew that i have to take an action now. It is highly unexpected from a company of your stature. It is like playing with the health of your consumers who have placed their trust in your products and have stood strong with you even after the fiasco that took place years ago. And even the packaging of normal Dairy Milk has worsened and it seems like you people are just placing the wrapper for the sake of putting it, which is again contributing to its already degraded quality. (Code Number-K60604)

So i kindly request you to stop adding new products to your line when you cannot maintain the quality of your existing products and compensate me for my useless purchase.

Dear sir,
I have a store in pitampura with the name of harmony store.
I have paid for the fridge for my shop but have not recieved anything since last year.
2 months back your employees came and asked for the fridge but when we said that we have not recieved the same, They showed us that we have reciever but its not true.
Following are my details for you to contact:
[censored]iz sachdeva
[protected]
Please revert as soon as possible
Thanks and regards.

Hi
Sir I bought a dairy milk silk for my friend...Nd when we opened the packet...a very bad smell was coming from it.. and the cover was a bit oily...it was not expected frm one if the most popular companies like yours..
Following are the purchase details
Type : Dairy Milk silk chocolate
Packed on : 1/16
Code : I60123 A3
Purchased from : New Delhi

Hello,

I was very disappointed to see the chocolate in such a pathetic condition. It was actually supposed to be a gift to my girlfriend. It was a special day for both o[censored]s and I had bought her a few gifts along with it this Cadbury Dairy Milk chocolates since she loves it. But when she had opened it, we were shocked to see the condition of it. This was not expected from such a reputed company like yours. This had spoiled our special day, I was very upset because I had bought it with so much love for my girlfriend and it turns out to be such a flop!

Please take it as a feedback and make sure a proper quality check is done before the products are sold, because there are many reasons that people purchase chocolates and one of them was mine.

As the tag line goes "Kuch meeta hojaye" there was nothing meeta about it.