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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Oct 2, 2025
Complaints 1693
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 63

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M
Muhammed Mubeen Nazar
from Kottayam, Kerala
Aug 11, 2016
Resolved
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Address: Mumbai City, Maharashtra, 400013
Website: in.mondalezinternational.com

Wot the hell is this? Looks like disease caused skin... Dint expected this from cadburies!!.. Pls do nessecary helps and take needed actions!!.. It vl only expire on december only packed on 12/15.. Its clearly mentioned best before 12 months of packing bt look the pittiable condition.. If any one eat they would suffer from food poision or any harmful disease
+2 photos
Sep 12, 2016
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Muhammed,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Sam Goel
    from Sarai Mir, Uttar Pradesh
    Aug 9, 2016
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    Address: Barnala, Punjab, 148101

    R/sir i'm shopkeep from barnala (Punjab)
    I have you cadbury chocolate refrigerator. Which is not working. From last 10 days. So i complained to distributor b. D singla about this. They said they already registered our complaint to company but still no engineer yet visited to our shop regarding issue which is very disappointed. So i request to take immediate action.
    Thanks
    Soham variety shop
    Barnala
    Punjab
    [protected]
    Sep 10, 2016
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Aug 10, 2016
    Mondelez India Foods / Cadbury India Customer Care's response
    Dear Sam,
    Thank you for contacting us.We have forwarded your grievance to our North Branch for necessary action.
    Thank you,
    Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Sresth Agarwal
      from Mumbai, Maharashtra
      Aug 9, 2016
      Resolved
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      Address: Mumbai City, Maharashtra, 400099

      Bought a dairy milk silk candy bar from a store nearby. I was disgusted to find the entire bar of candy littered with white spots, removed as it is from packaging and has a unfamiliar and foul taste. The bar has lost its smooth texture and has white granules all over it even though only 6 months old! The packaging was in place with no tear or open end so there's not bacterial or fungal activity. Please look into the matter as this has previously also occurred with cadbury selling bad products to consumers.
      +1 photos
      Sep 10, 2016
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Aug 10, 2016
      Mondelez India Foods / Cadbury India Customer Care's response
      Dear Sresth, We thank you for writing to us. We confirm having received your contact details yesterday (9/8). In this connection we also confirm that our sales officer has spoken with you and scheduled an appointment to meet you this week. Assuring you of our best services. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      bar is littered with white granules and has an unfamiliar foul smell and taste. The packing was perfectly in place before opening

      Quality of the product bought 6 months after manufacturing - Comment #2518356 - Image #0
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        K
        Khushboo Karamchandani
        from Varanasi, Uttar Pradesh
        Aug 2, 2016
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        Address: Mumbai City, Maharashtra, 400013
        Website: mdlzindia.com

        The worst experience ever with any food product. I got this dairy milk crackle from a local shop. The product is within the expiry date. But has got terrible fungus on it n tastes bitter.
        Such a renowned co. Serving such terrible food has put consumers to shame. There are so many complaints on same subject and yet new consumers are facing the same issue. I think your co. Is not taking this seriously. You might have to pay for this at a large scale i[censored] don't look into this matter.
        +1 photos
        Sep 3, 2016
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2016
        Mondelez India Foods / Cadbury India Customer Care's response
        Dear Khushboo, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          A
          Ashish Tambi
          from Mumbai, Maharashtra
          Aug 2, 2016
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          Address: Kota, Rajasthan, 325208
          Website: www.cadbury.com.au

          Dear Sir;
          I have recently purchased 02 Silk as per attached photograph.
          Manufacturing date: 03/16.
          Odd smell is coming from silk and look like old product with new packing.
          Please do the needful and arrange to replace on top most priority.
          +1 photos
          I had buy cadbury bournville from local provision store in Surat, Gujarat.this is to inform u that it was found totally unhealthy and unhygienic condition to eat.
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            P
            Paras Nagda
            from Mumbai, Maharashtra
            Aug 1, 2016
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            Address: 400092

            It is very sad to say that distributors are cheating the retailers. Last month we had ordered for oreo biscuits. I had ordered 120 oreo biscuits and the distributor charged @ rs10 each. These is very much disappointing that distributors are fooling the retailers. I have attached photocopy of the invoice.
            And many a times 2 to 3 dairymilk chocolates are missing even from the seal pack box.
            +1 photos
            Sep 2, 2016
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Aug 02, 2016
            Mondelez India Foods / Cadbury India Customer Care's response
            Dear Paras, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. Please write to us at consumer.service.[protected]@mdlz.com providing us your purchase and contact details to enable us to forward your query to the concerned department. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              PK Ghosh
              from Kolkata, West Bengal
              Jul 29, 2016
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              Purchased a small cartoon of cadbury park of 42 pieces from bharati stores, baruipur, kolkata 700144 on 22/07/2016. Product batch no m60 109 9 pkd 09/01/16 b as written on cartoon. Product was not crisp, but as it was within in 9 months children and older while on tour consumed and got stomach trouble.
              It is written best within 9 months from date of packaging. How a product get spoiled within in so short period from such a branded company. Some of the park is still with me. If wanted it can be produced for examination. Images of bill and cartoon is attached for your reference. Hope your consideration and necessary action.

              I am prasanta kumar ghosh, ph [protected], mail id: [protected]@gmail. Com
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Jul 29, 2016
              Updated by PK Ghosh
              Purchased Cadbury park of above mentioned batch from Bharati Store, kolkata 700144 on 22/07/2016 in a sealed cartoon contaning 42 pieces. Product was not crisp and children and older got stomach trouble after consuming. Few park packets in sealed condition is still with me. Box states that product is best before 9 month from date of packing. After only 6 month from date of packing product get defective and not consumable for human being, that too from a multinational brand. Hope your necessary action.
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                F
                Forcesandy
                from Mumbai, Maharashtra
                Jul 29, 2016
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                Address: Mumbai City, Maharashtra, 400013
                Website: Comsumer complaint

                I have purchased cadbury 5star today dated 29/07/16.
                After opening the packet found maggot in cadbury 5star
                I brought the pack opposite kamala city, kamala mills compound lower parel.
                I through matter was very serious so i make complaint on this issue
                I hope action we will take on this matter already photo was upload

                Barcode[protected]
                Code — m6027 s
                Packet date-03/2016 b4
                +1 photos
                Sep 1, 2016
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Aug 01, 2016
                Mondelez India Foods / Cadbury India Customer Care's response
                Dear Forcesandy, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                Well this not a complaint but more of a request!
                Please start a new batch of most loved sweet snack by cadbury i.e Bytes

                I don't why the company stopped its production (i think i ate last in 2012-13)

                It's a request please bring our snack back
                Please!🙏🏻😭
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                  V
                  vinothr.fz
                  from Delhi, Delhi
                  Jul 27, 2016
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                  Address: Solan, Himachal Pradesh, 173205

                  I purchased one cadbury dairy milk chocolate .it is contaminated ...

                  pls give me my 25 rupees
                  +6 photos
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                    L
                    leenagowda
                    from Korampallam, Tamil Nadu
                    Jul 26, 2016
                    Resolved
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                    Address: 560024

                    Sir, I Dr. leena had purchased cadbury dairy milk on 23rd from local shop in bangalore, it is totally spoilt and tasting rancid or spoiled taste. please replace this one.
                    I buy dairy milk chocolates and often eat them regularly. this is first time I am facing such problem with quality.I am enclosing photo of chocolate for your information.
                    for the first time i am facing such problem, please look into this to improve quality and to avoid further defaming of such quality product and also not to dissappoint your regular customers
                    +3 photos
                    Aug 26, 2016
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2016
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Dear leenagowda, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      T
                      TARA CHAND KHINCHI
                      from Varanasi, Uttar Pradesh
                      Jul 25, 2016
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                      Address: Alwar, Rajasthan, 301019

                      Dear sir,

                      M/s vivek agency at alwar (Rajasthan) not giving us order & delivery service at our collage canteen.

                      So many times self had visited at agency & requested them to deliver our order at mitrc collage canteen. Whereas vivek agency is giving their service till chikani alwar.

                      We are your regular customer & we are giving you regular service.

                      We have so many canteens in delhi ncr. If you will not take action or resolve issues, then we will not continue with cadbury.

                      Kindly revert.
                      Thanking for your kind cooperation in this regards.

                      Regards
                      Tarachand khinchi
                      Htc catering services
                      Mitrc - alwar

                      +[protected]
                      +[protected]
                      Aug 25, 2016
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 25, 2016
                      Mondelez India Foods / Cadbury India Customer Care's response
                      Dear Tara Chand, Thank you for writing to us. We have forwarded your concern to our Delhi branch and they will contact you at the earliest to resolve this. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                      Dear Sir,
                      I have been consuming Bournvita with milk since last 10 yrs or so. But this time it tastes differently, so I just want to check have you changed the ingredients of Bournvita or is it possible that I have bought a counterfeit packet.
                      The details of packet which I am using is this code : R603 30C, dt 30/3/16
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                        J
                        Jineel Bhatt
                        from Dhamtari, Chhattisgarh
                        Jul 24, 2016
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                        Address: Mumbai City, Maharashtra, 400013

                        The chocolate is within expiry date and still is slimy and sticky and foul smelling.
                        It is a dairymilk silk worth rs 65, pkd on 4/16 b1, code h60407, bar code number[protected]
                        +1 photos
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                          S
                          Shalvi Sheth
                          from Chennai, Tamil Nadu
                          Jul 19, 2016
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                          Address: Pune, Maharashtra, 091

                          Today when I was too hungry in my office I went to canteen to buy Dairy milk from the vending machine.
                          Out of all excitement when I opened the pack it had small white spots on it.
                          And upon googling we found out that its a kind of fungus which is seen on it.

                          I was so shocked to see it, as its always been my favorite since childhood and never expected this to see.

                          Dairy milk which I bought had code number D60309C2
                          and MFG date is 03/16.

                          This is well within the expiry date as, its good till 12 month from manufacturing.

                          Please look in to the matter so that others don't just eat it and fall sick out of it.
                          I shall send the packet to Mumbai office for further action.
                          +1 photos
                          Aug 21, 2016
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 20, 2016
                          Mondelez India Foods / Cadbury India Customer Care's response
                          Dear Shalvi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            wasim126
                            from Gurgaon, Haryana
                            Jul 18, 2016
                            Resolved
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                            Address: New Delhi, Delhi, 110017

                            Today, 18th july, i bought 5 10rs cadbury dairymilk from a shop near my office and in one choclate i found some filthy looking green fungus at the bottom of the choclate. The major part of it was stuck to the wrapper. I think cadbury should change their line to "15% extra fungus". Will upload the same on consumer court forum also that how how you guys are playing with people's hard earned money and life.
                            +2 photos
                            Aug 19, 2016
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 19, 2016
                            Mondelez India Foods / Cadbury India Customer Care's response
                            Dear wasim126, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Virupax.Doddameti
                              Jul 16, 2016
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                              Address: Dharwad, Karnataka, T5 1013 A
                              Website: Google

                              Hi sir
                              As per discussed cadbury nut raisin chocolate so many time use but this nearst shop maruti bekary i have purchase so open inside whitish and dry so please action

                              Thanks
                              Regards
                              Virupax. d
                              Co/ b c koppad, parvati parvati nilay beside chalvadi oni sai nagar main road unakal cross hubli 580021
                              +2 photos
                              Had purchased a product dairy milk silk. The product wasn't upto mark. Mailed to customer care with pictures some 20 days back they said a sales executive will call me n pick the product from my address but nothing happened.
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                                A
                                anil reddy m
                                from Chennai, Tamil Nadu
                                Jul 15, 2016
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                                Address: Mumbai City, Maharashtra, 400013
                                Website: in.mondelezinternational.com

                                Dear concern,

                                We have bought cadbury dairy milk chocolate yesterday from a nearest store in hyderabad and found some serious fungus inside the wrap for which the expiry date is 09/2016. i really got surprised with this and this is the second time in the recent past that i have observed this. what would have happened if i would have consumed this without seeing that and who will be responsible if something happens. so please take some serious action on this and impose ban on cadbury chocolate. i am sending the pictures of the same for identification purpose.
                                +3 photos
                                Aug 15, 2016
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 15, 2016
                                Mondelez India Foods / Cadbury India Customer Care's response
                                Dear Anil, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  vinoovarghese
                                  from Bengaluru, Karnataka
                                  Jul 14, 2016
                                  Resolved
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                                  Website: www.mondelezinternational.com

                                  I had purchased a dairy milk silk choclate which had a mfg date of 12/15 and whose expiry date is in a year ie 12/16. I purchased this choclate yesterday at one of the shops in b. Narayanapura (Near mahadevapura, bangalore) for rs. 150 and when i opened it, it looked bad with white marks and the taste was horrible. I returned the choclate to the vendor today, but he refused to give me back my money saying that i should raise a complaint with you guys. Is this the quality of stuff you provide? This is my second or third experience now, but this was my worst experienceshad already received a call from them saying they will do the needful 2 days ago.. But after that no responses.
                                  Kindly do the needful to return my money back.
                                  Aug 15, 2016
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 15, 2016
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  Dear vinoovarghese, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                  File a complaint with District Designated Officer Food Safety with the product for regulatory action. Notifying with their consumer cell will not yield any result
                                  Mr.David from Cadbury Services had contacted me and has spoken to the concerned shop owner.The concerned shopowner has said he will give me a new piece of choclate.I will close this complaint after I receive the new piece.
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                                    RakeshCSahu
                                    from Hyderabad, Telangana
                                    Jul 11, 2016
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                                    Address: Hyderabad, Andhra Pradesh, 500062
                                    Website: www.mondelezindiafoods.com

                                    Chocolates inside pack is spoiled, woth white coating on top each cubes, and its like small sponge dots in them.
                                    My daughters have consumed those and now they are facing health issues.
                                    I have ordered that pack from bigbasket, barcode[protected],
                                    Packing code: t60423 a
                                    Date: 4/16

                                    Bigbasket complaint no. Is [protected] dated 11/07/2016

                                    Its of bad quality, for 135/- chocolate i am bearing so much cost in there health recovery. I even dont where will lead too.

                                    Please respond immediately
                                    +3 photos
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      Bunty Bhatia
                                      from Mumbai, Maharashtra
                                      Jul 10, 2016
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                                      Address: Thane, Maharashtra, 421004

                                      Dear sir
                                      Hi m bharat bhatia owner of satguru gen store rukmani socity ot section ulhasnagar 421004 shop code is u4skgs sir this is complain about non cooperation o[censored]r company staff sir my sale is 2k to 3k per week i got small fridge i requested ur staff to give me biger one as there is no space in it for bigger choclates there is havey demand in my area for biger choclates i reqested salesman for bigger fridge no response above that mr suresh i requested him also but no response he always says manish sir k hath me hai ithen above that i called mr manish also but he said u will get the cooler sure very next day after that he stoped responsing not ateending the call i also msged him on whats app but there also no response sir give me the way what shd i do or i have to stop selling qadbury products
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      MY EMAIL ID IS satguru.[protected]@gmail.com and
                                      cont no is [protected]
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                                        chhavi bahuguna
                                        Jul 9, 2016
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                                        Resolved

                                        Address: Dehradun, Uttarakhand, 248001
                                        Website: Indian omplaint Forum

                                        I purchased a gems ball today..9th july..from a reputed confectioner. As my little one opened d gems ball..there was a whiff of plastic like smell. .He popped 1 piece..into his mouth..and immediately spit it..complaining of plastic smell and bad taste..I tried tasting 1 gems piece..and it was awful. .and smelt of burning plastic.
                                        Its a SHAME...how a company like Cadburys..can cheat on kids n ppl in general by producing CHEAP AND ADULTERATED food items.
                                        I'm writing d complaint here..and will NOT STOP just at this!
                                        The Gems ball that I bought had pkng date 04/16 and code G60429A
                                        Chhavi Bahuguna
                                        Dehradun
                                        [protected]@gmail.com
                                        Aug 12, 2016
                                        Complaint marked as Resolved 
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 12, 2016
                                        Mondelez India Foods / Cadbury India Customer Care's response
                                        Dear Chhavi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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