Mondelez India Foods / Cadbury India Complaints & Reviews

In the cadbury celebration pack all 3 dairy milk chocolates had multiple white grainy spots all over the chocolates. These chocolates were neither expired nor were they refrigerated. The pack was kept at room temperature. Being a doctor myself it was shocking to find this in a product of repute. I hope cadbury looks gravely at the concerns of its consumers and provides redressal....

I bought a Cadbury Bournville cranberry chocolate today (24th Nov, 2015) & found spider web like thing inside it with many small eggs. Its showing packaging details & dates as 07/15. Need answer from the co. Bought 5 packets just to throw in a dustbin it seems.

Sir, I bought 500gm jar of Cadbury Bournvita and that jar have freezed itself. I don't know, why? So, please look in to this matter and kindly change both jar as soon as possible. Hope for soon and positve reply. Danish Agra [protected]

Cadbury-Dairy Milk Crackle looked like ugly over heated, chemicalised some powdered jotted together. Manufacturing date is Aug 2015 but it seemed either it was an expired chocolate or there is some production process fault. Such a careless behavior of the top chocolate player of India delivering a super disgusting product. I will publish the same on social media. Very annoying!

Hi, Would like to bring to your notice the presence of glass pieces in the chocolate. My fiancé was luckily saved as we noticed it in time. she was about to consume the diwali gift but fortunately after chewing it she noticed something wrong and after spitting it we found glass partical in it. I have taken images at the same time for reference. I would like to know a few things, same as listed below 1. What is your QC doing? 2. What if, my fiancé had consumed it? Would Cadbury be taking responsibility for such carelessness? I would love to take this matter to the consumer forum.
Thanks Ashish Bali

November, 2015, I bought Cadbury Silk, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is May 2016. I called on your toll free number [protected] 4-5 times but it is out of coverage area... Again, today same thing repeated.. I bought cadbury dairy milk and it contain lot of small white patches like fungus over it. Its really...

One of my friend buy me a cadbury silk from kurukshetra. the time i opened the chocolate it has many white rounded small tapeworm egg like structure on it .i have never seen such kind of things on chocolate before. i m not getting what is that . plz look into the matter. it has packaging date 7/2015.

Yesterday, on 13th November, 2015, I bought Cadbury Celebration Pack, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is May 2016. I called on your toll free number [protected] 4-5 times but it is out of coverage area. Its really disappointing to see such damaged chocolates from such a renowned company...!!! This is a serious issue as we consume this product frequently. I am planning to send this cadbury sample and file complaint with " Food Safety and Standards Authority of India". Hope you people would take a serious action about it...!!!

I had purchased rich dry fruit box of 600 bugs from dadar west. By the chocolates within the container were not fresh, the butterscotch ones were completely melted & almonds were not fresh Aral. Had not expected such kind of quality from Cadbury

Two days back i have bought a 10 rs cadbury dairy milk chocolate. When i opened its cover it has spoiled. then after i saw the expiry date, which is not yet over that means the chocolate is spoiled before the expiry date. I want perfect solution for this. Name: vinay kumar killamsetty email: vinay.[protected]@gmail.com

Hi, I purchased 1 cadbury fruit n worth rs 40. when i opened it at home, one of the corners is black dark in colour looking as spoilt and un healthy. When i informed this to shopkeeper he refused to take it back saying we get it from the company in this condition only. I am thinking to file complaint with Food & drug safety. Kindly suggest, to proceed for this. Thanks, Amit. [protected]

I have complained Cadbury India but no resolution received. Details given below... From: Upadhyay, Laxmi (UPE), Vodafone India Sent: Thursday, October 22, 2015 3:21 PM To: 'Consumer Relations'; 'consumer.service.[protected]@mdlz.com' Subject: RE: Response From Cadbury Consumer Relations - Ref # 1226626 How many more days to resolve the issue ? From: Upadhyay, Laxmi (UPE), Vodafone India Sent: Tuesday, October 20, 2015 11:30 AM To: 'Consumer Relations'; consumer.service.[protected]@mdlz.com Subject: RE: Response From Cadbury Consumer Relations - Ref # 1226626 From: Consumer Relations [mailto:[protected]@asia.epowercenterdirect.com] Sent: Tuesday, October 20, 2015 11:22 AM To: Upadhyay, Laxmi (UPE), Vodafone India; consumer.service.[protected]@mdlz.com Subject: Response From Cadbury Consumer Relations - Ref # 1226626 Dear Ms Laxmi We refer to your dis-satisfaction with Cadbury product. We assure you that Mondelez is very conscious of its responsibility towards society in general and consumer in particular. The consumer is central to all our decisions and processes. To redress your grievance, we shall be grateful if you could let us have the following details : - Your complete postal address (where you would like our Sales Officer to contact you). 3/374 Vishwas Khand Gomiti nagar Lucknow - Your telephone number (where you would like our Sales Officer to contact you). [protected] Upon receipt of your reply, we shall depute our Sales Officer to visit you. Please handover the product in question to him for our examination. Meanwhile please seal the product and store it in a cool, dry and hygienic place. We await to hear from you and assure you of our best services. FOR MONDELEZ INDIA FOODS PVT LTD (Formerly Cadbury India limited) Consumer Response Cell Ref #1226626

Hi.. today I bought this cadburys fruit n nut, to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on Jan 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about . But this is serious concern as alot children consume this product daily, I expect to hear from some one on this product quality since i am sure that there has been utmost care taken by the RND team for sustaining the product for a longer duration, Hope you people would take a serious action about it. thank you!!

The Cadbury Dairy Milk Silk Carmello chocolate cost Rs 70. I have purchased from M/s Amrit Provision Stores, Lanka, Varanasi U.P. 221005. When I open the packet that a person can't eat. It seems it is duplicate or made up of poor material. I have not eaten even a single peace. I have already complaint in toll free no. but no response till date. It's code no. is 150203 C2. It is packed on February, 2015, it is not expiry yet. Expiry is November, 2015.This was a shameful incident from a so called brand "Cadbury Dairy Milk". I am filing a complaint against Cadbury Dairy Milk.

Hey today I bought this cadbury to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on April 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about it. Hope you people would take a serious action about it. thank you!!

I had bought Cadbury Dairy Milk Silk, 60g, Code:[protected], from a bakery at the AXA building signal, BTM layout, Bangalore on 12/09/2015.. On coming home and opening it, I had 2 slices. On having the 3rd piece, I felt hair in my mouth. On removing the piece from my mouth, with a very disgusted feeling, I found a very thick and dark long hair. ( I have short hair). This feeling and sight of the hair in my mouth is disgusting and awful. Never expected this from a brand like cadbury.

Hi, I tried to contact Cadbury's customer care but the numbers given on the pack are not working. I am writing here regardless that such a good brand like Cadbury's is selling unsafe/ unhealthy product in good packaging . I had bought their product Dairy Milk Silk worth rs 275. Product code- F50120A. When we opened it the taste was like a toffee and oil smell was there. It was totally unsafe for kids. And it was not an 10 or 20 rupees chocolate it worth 275 rupees which is a huge amount for a chochlate like this.

Hi.. today I bought this cadburys fruit n nut, to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on May 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about it. Hope you people would take a serious action about it. thank you!!

I was purchase a dairy milk chocolate of rs. 5. i saw that there is white small spots there over the chocolate. its not a first experience . i think it was fifth time for me that i found. so please improve the quality of chocolate otherwise stop to sell it.

I bought Cadbury dairy milk chocolate on 28 August 2015. When it opened i found that chocolate is powered type. When I rub finger on chocolate, powder came out. The color of chocolate not like its actual Color. Manufactured date is Feb 2015 and best before date is 12 months from date of manufacturing.