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MoneyTap Complaints & Reviews

www.moneytap.com
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Updated: Feb 9, 2025
Complaints 379
Resolved
20
Unresolved
359
Bad 😕 It seems that MoneyTap has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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MoneyTap reviews & complaints page 10

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N
nilesh090
Aug 6, 2021
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Address: [email protected]

I am mailing them since last 15days, i am not getting a single reply from them.
I am not able to transfer amount from money tap into my bank account as it shows me an error ' incorrect beneficiary details'. And they are least bother to resolve this issue.

Please help me getting resolve this issue also, my total credit credit limit is 215000 but available limit it always shows 51000.

Please refer attachment for error message.

Also, i had changed my mobile number to [protected] but still my old mobile number is reflecting in their profile section.
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    M
    Manoj23m
    Jul 31, 2021
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    I have an ongoing EMI with this company. moneytap is just a lending partner and the EMI/loan account is with DMI finance.

    They both have a faulty system and application. My due was auto debited through ECS for the month of July and this was not updated in their system.
    My savings account holding bank has provided the confirmation of payment sent to them.

    Even after providing so many details and proofs these people keep saying I haven’t paid my dues and are sending me legal notice for this.

    Such a scam and a cheating company in my perspective
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      B
      balrampaul
      from Delhi, Delhi
      Jul 26, 2021
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      Address: Bangalore

      Every Month my account gets auto-debited with the EMI amount on 5th of the month. It gets updated in the App in 2-3 days.

      I have all the payment screenshots and the App update Screenshots of Moneytap.

      But from Jan 2021 they have been giving the wrong updates to the CIBIL and other financial Institutions due to which My CIBIL score has come down by more than 100 points.

      I have raised a mail in April month for their incorrect data submission. But after almost 4 months still there is no change in the Records.

      I have badly suffered with my Credit Score due to Moneytap.

      The biggest fraud company. They dont have a customer care number and when you mail to them they are least bothered. Always says they are looking into it.
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        A
        A perumal
        Jul 22, 2021
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        I am applay to lone and approved but till date not lone amount received in bank

        Any problem?

        Please infirom to me we have corrected
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          B
          Bhanu Prakash P
          Jul 22, 2021
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          Extra Emi's added to my money tap loan I need clarification on this I tried to give complaint to RBI but RBI told to give complaint to RBL and if my problem is not resolved they said they will take compliant, I tried to reach your customer support but no ivr is connected respond to me immediately [protected]
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            G
            gomant ghodake
            Jul 11, 2021
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            Hi Team
            Just note I did not received new upgraded card since log time wit my new updated address. Now my old card showing null information in RBL app and I can not do any transactions and repayment on old card. Kindly send new upgrade card to my new updated address. Multiple times I sent email to RBL team and even I call them to resolve this issue but no luck so far.

            Also note now I am unable to get into money tap application, stated that please activate card for transacation.

            My old card:- (XXXX5826)

            New Card:- (XXXX9172)

            My new communication address:— (Aadhar card proof given to RBL team twice)
            13th lane Jaysingpur, Dist:- Kolhapur
            Near Jay Vijay Vidya Mandir
            Maharashtra
            Pin code :- 416101

            Regards
            Gomant
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              R
              Roshankp6649
              Jul 8, 2021
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              Address: Golmuri Jamshedpur

              I have been asking these ### to block my number into their database a d stop all promotional sms but they are not even replying me and still i am getting sms

              Roshan Kumar
              [protected]
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                R
                Ravi saralaya
                Jun 30, 2021
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                I have written to support several times to close my application and delete my KYC documents, but every day morning I receive a message that my loan is pre approved and pending for appointment schedule. Please don't play with my KYC data, close my application and delete my documents. If I need loan in future, then I will apply freshly
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                  H
                  Hemantha K
                  Jun 23, 2021
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                  Address: Bangalore

                  Dear Team,
                  ACH mandate is register in our hdfc bank kindly cancel the ACH auto debit .
                  I am didn't get the loan amount.
                  Jun 23, 2021
                  Updated by Hemantha K                   Cancel the ACH which was register before, because i didn't get the loan amount.
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                    S
                    saivikaskoliparhy
                    Jun 16, 2021
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                    Address: bengaluru

                    Hi
                    Hope you are doing great. This is saivikas I took the loan on 2019 and i at to complete the loan and loan re strecture was took place till 2024 i'm going to loose another 2 lakhs then kindly send me the necessary things asap or i will file a case regarding that
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                      S
                      shilpadal
                      Jun 15, 2021
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                      I have paid the foreclosure amount to close the loan but the same is not reflecting in the application and amount wil be deducted from next emi
                      kindly respond to this as soon as possible
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                        A
                        Ajai G
                        Jun 10, 2021
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                        The only way tp reach money tap customer care though a email id. They do not respond to emails regarding pre-closure of EMI's.
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                          K
                          Kirsai2816
                          Jun 5, 2021
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                          Hello Team,

                          My name is Kiran Vasant More ( Reg Mob- [protected]) having 15 loan accounts. As per the discussion and approval with legal and management team. I have made the final settlement of all my 14 accounts with final amount of 101318 ₹.

                          I am requesting you to send me the NOC for below closed loan accounts, it's urgent.

                          Account Details:
                          DMI[protected]/ DMI[protected]/ DMI[protected]/
                          DMI[protected]/ DMI[protected]/ DMI[protected]/ DMI[protected]/ DMI[protected]/ DMI[protected]/DMI[protected]/ DMI[protected]/ DMI[protected]/DMI[protected]/ DMI[protected]/ DMI[protected].

                          Thanking you in anticipation of favorable reply.

                          Best Regards,
                          Kiran
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                            P
                            PremKumar3004
                            May 28, 2021
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                            Resolved

                            Address: Pune, Maharastra

                            Hi, My name is Prem Kumar. 13 months ago I applied for personal loan through MoneyTap app. I have paid 13 months EMIs but 3 months back that start taking extra charged on the name of GST even in the coming month they are going to charge Rs.8500 approx. My actual EMI is Rs.6739 but from last 3 month they are asking to pay Rs.7005. I am not able to understand how a company can charge more than EMI amount. I am already paying another bank EMIs. which are running from ICICI bank & Axis bank. But still EMI amount is same as mentioned in the approved letter. I have mailed to MoneyTap on [protected]@moneytap.com 2 days back but nobody is reverting on mail. Also there is no alternate option to talk with concerned people. Request you to resolve my issue.

                            Regards,
                            Prem Kumar
                            Mob No. [protected]
                            May 31, 2021
                            Complaint marked as Resolved 
                            Can you guys please revert on [email protected]. I have mailed you complete details on [email protected]
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                            4 days back I have mailed to Moneytap but not received single reply or call from their side. This kind of services they are providing. Charges amount in the name GST.
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                              R
                              Raja2307
                              May 19, 2021
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                              Sir,
                              Paid by loan closure amount before two months, till now their is no response regarding confirmation of loan closure, .

                              Mailed several time to their support team, , no response

                              Check my transaction dated,
                              [protected] paid 32720 for closing the loan.

                              5-4-2021 deducted emi for closed loan
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                                R
                                raaj6600
                                May 18, 2021
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                                Sir/Madam,

                                I would like to inform you that, I am a customer of MoneyTap. I have sent them a request to activate my money transfer system on April 15th, 2021. But almost 1month over they haven't take any action on this. I have intimated several times. Sending few screenshots of my mail follow-up. Ticket ID: 1313556

                                However, requesting you kindly take necessary step so that my issue will be resolved soon.

                                Regards,
                                Rajib Pandit
                                M: +[protected] / +[protected]
                                Mail Id: rajiv.[protected]@yahoo.com
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                                  S
                                  Sahilsn427
                                  May 10, 2021
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                                  Address: UTTAM NAGAR

                                  I opened a chill-pay postpaid account in april'21 month. I used it and the bill was 710. Today I transferred 450 amounts though amazon pay UPI by copying the chill pay UPI ID & amount was a successful debit from my DBS bank account account but I check my chill pay limit there is same limit no increase my limit after payment. I request you to please check where credit my amount of Rs.450/-. Please refund it.

                                  Paid To -[protected].[protected]@idfcbank.com
                                  Amount-450/-
                                  Date-1/05/2021
                                  Bank Reference ID[protected]
                                  DBS UPI Description- upi~[protected]~[protected].[protected]@idfcbank.com~MoneyTap
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                                    A
                                    Aisha Patel
                                    May 8, 2021
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                                    Hi I hve done all my payment with extra charges and everything it's been 6 months my payment is done than too I m getting so mnay calls n msg from your side tht this payment is not done after that I emailed on [protected]@moneytape after that I raised the complainant on your complaint num +[protected] they asked me to download app quick support after that they are asking me my credit card photo so I refused so he asked me to share any card pic again I refused than he disconnected my call than I called on another num [protected] this person asked me to give 900rs so that you will not get calls n msg Isiad I already done extra payment why would I do again more payment he give me bad words so badly he behaved and disconnected the call... please update I don't want me to assault by anyone pls update my payment
                                    +3 photos
                                    May 08, 2021
                                    Updated by Aisha Patel                                     Please update system
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                                      J
                                      JYOTI990
                                      from Delhi, Delhi
                                      May 2, 2021
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                                      Address: Bangalore

                                      Every Month my EMI got debited on 5th of month and still not reflecting on application even after 25 days. Everytime Money tap asked for bank statements and this time my credit score decreased 30 points for late payment to moneytap. Where I have email communication from money tap that they got my payment on time every month and it was a fault from there end during reconciliation.

                                      At d end of the day i am suffering due to credit score impact even after making all payments on time. I am not getting any response from them now and for april also it is showing pending while my emi got debited.

                                      My emailid which regostered with Money Tap is [protected]@gmail.com

                                      Please let me know whom should I reach
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                                        D
                                        Dhivya_Chandru
                                        Apr 30, 2021
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                                        Hi,
                                        An amount of Rs.2146/- got debited from my account today without reason. since my EMI amount is RS.1364/-, and my due date is 05th of Every month. Then how it is got debited???

                                        This MONEY TAP is very very very Worst Financial institution i have seen. not even getting approval from concern person, they Re-structured my loan and amount got debited from my account apart from EMI due date

                                        Friends Please help me how to take to complaint in RBI & Human rights.
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