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Updated: Feb 9, 2025
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Bad 😕 It seems that MoneyTap has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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MoneyTap reviews & complaints page 11

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V
Vikrant Pancholi
Apr 28, 2021
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I purchase books from amazon order id[protected] on 18april 2021 but some issues for product so Amazon my amount refund me rupees 484.5rs but my bank account is not credited in this amount and Amazon successful refunded this amount and Amazon provided me Refund reference number[protected] There won't be so many days but I have no received the amount so please help me... I attached the order details and Amazon mail
+3 photos
Apr 28, 2021
Updated by Vikrant Pancholi Please help me sir
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    S
    Sharath Joshi
    Apr 19, 2021
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    Hi team,
    I have cleared my loan aditya birla lender and I had taken it through money tap .
    After completion of my loan also it is showing 90 days over due in credit report.
    When I reached out aditya birla, they say we have sent no due certificate to me and it is upto money tap to update the same in credit bureau.

    Please reach out to me on [protected], I am not getting loan due to credit report issues because of money tap.
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      A
      Abhivicky
      Apr 16, 2021
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      I have been writing mails to money tap (mail id: [protected]@moneytap.com) to close all accounts linked to my mobile number +91-[protected] as I have paid all the dues, It only generates an auto reply that support is on the my issue way and will be resolved in 48hrs.
      Inspite of multiple mails, my accounts are not being closed and "No due certificate" is not being provided.
      View replies
      Same here, I have also started receiving the calls from their recovery agent creditmate, and No due certificate not yet received.
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        R
        Raja2307
        Apr 15, 2021
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        Team,
        As i have paid my foreclosure amount as per your mail on time (23rd march 2021).

        Kindly check the screenshot for your reference

        For paid loan amount you have debited one more due on 5th April, ,
        +2 photos
        View replies
        Till now there is no solution from Money tap customer support.

        following nearly 20 days.
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          S
          SANASRI SANA
          Mar 29, 2021
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          I'm already registered complaint on this web site for my issue about money tap still I didn't get any response from your side and Money tap side please help me out for this again and again sending lot is mails still no response loan also closed
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            P
            Pzk
            Mar 26, 2021
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            I borrowed money of 1.10 lacs from moneytap and when I asked them for loan foreclosure, they provided me the outstanding amount plus gst plus interest. I paid the entire amount by 20th March and asked for confirmation. Even aftr 7 days and 50 mail reminders I am yet to get any confirmation from them and I treat my account as closed.
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              J
              jmartyn123
              Mar 23, 2021
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              Was looking out for a loan for my studies in this pandemic. Came across this app in Sep. Wanted to get a a loan amount of oli 90000 however I was credited 165000. I wrote an email as they were not available on call stating to take the amount back or to increase the tenure as I have my home loan too. However the declined both the options. Since then I am following up with them to take the full amount but don't get any reply. They are attempting to debit my account every month and it's getting bounced which has impacted by credit rating. It was info to me they will not attempt at ecs. Now I am penalized for late payments and also my credit rating is impacted.
              Mar 23, 2021
              Updated by jmartyn123               Was looking out for a loan for my studies in this pandemic. Came across this app in Sep. Wanted to get a a loan amount of oli 90000 however I was credited 165000. I wrote an email as they were not available on call stating to take the amount back or to increase the tenure as I have my home loan too. However the declined both the options. Since then I am following up with them to take the full amount but don't get any reply. They are attempting to debit my account every month and it's getting bounced which has impacted by credit rating. It was info to me they will not attempt at ecs. Now I am penalized for late payments and also my credit rating is impacted.
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                S
                SANASRI SANA
                Mar 23, 2021
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                My due was cleared in automatic debited on 15/03/2021 Rs.8885/-
                Again debited same amount Rs.8885/-
                on 17th march 2021 it is also auto debited from my account without intiating... I'm sent mails with Amount debited bank statement...
                There is no response from money tap
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                  H
                  Harender1
                  Mar 18, 2021
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                  I sent mails many times regards my double emi deduction on March month but no reply from moneytap.

                  Their is no any contact no the support service is very poor
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                    P
                    Preethi Venkatesh
                    Mar 16, 2021
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                    I had closed my account with money tap a year ago and now a year later I have been getting email requests to pay Rs806 for RBL bank every other day . I have raised my concerns to both money tap and RBL bank and nobody is coming forward to help me solve this . I have an email conversation on preclosing the account with money tap.
                    View replies
                    My issue hasn't been resolved yet. I still get email to pay . I preclosed the loan a year ago. Why is not anyone responding on this I am tired of writing emails to you people. I don't have any money to pay I have paid in full . Can you somebody from money tap/RBL look into this please . This kind of emails everyday is definitely making blood pressure high.
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                      S
                      soumyaks280894
                      Mar 16, 2021
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                      I have applied loan in Money tap application on last week.It got pre-approved and last Thursday itself my tele verification got over. I confirmed my residence address in the call and they told the agent will come for signature. Also pending steps are Document verification and Signature in application form. For the past 2 working days I didn't get any response from anyone and I didn't get any calls from anyone.
                      Please solve ASAP.

                      My application reference number is: MT[protected]
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                        V
                        Vishnuvardhan N
                        Mar 12, 2021
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                        I have requested multiple times to cancel my account in MoneyTap, After receiving cancellation confirmation email the account is still active.
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                          S
                          Sumitkarn20
                          Mar 12, 2021
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                          Address: New Delhi

                          Money tap illegitimately did restructuring on just a single click that too on wts app and following up regularly to remove restructuring..they agreed to do but after 3 months nothing has been done. My balance amount to pay was 125000 now after restructuring I have to pay 180000 ...such a big waste for me. Apart from this their collection agent use abusive language without any fault of mine.
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                            A
                            Amit Gunjawate
                            from Ghumarwin, Himachal Pradesh
                            Mar 5, 2021
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                            Moneytap claims that if their Banking partner charges GST on EMI, they reverse the GST charges to the account of customers. But now when I've been charged GST and post raising the issue they are claiming that the banking partner has changed the policy (I've already paid 10 EMIs out of 8) and I'll be charged GST and Moneytap will not reverse the same. They are clearly cheating the customers. Please address the complaint on priority.
                            +3 photos
                            MoneyTap customer support has been notified about the posted complaint.
                            Mar 05, 2021
                            Updated by Amit Gunjawate                             (I've already repaid 10 EMIs out of 18*)

                            No Bank or NBFC can change the policy of any product post disbursement.
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                              V
                              Vinit Julka
                              from Nāngloi Jāt, Delhi
                              Feb 26, 2021
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                              Dear Team Money Tap,

                              This is higly unprofessional from your side, I am expecting a revert from your end to forlcose my loan but the link shared by your team does not have ICCI/AXIS bank as net banking options.

                              I tried paying through airtel payments banks/debit card but it does not support my online daily limit of expense.

                              Please help me pay through paytm, UPI, google pay links and send the same at the earliest as my next EMI will be falling due soon.

                              I cant reach out to you on any phone number so your email team has to be alret enough to reply me on time, I am attaching series of emails I have sent but no revert!!

                              Regards,

                              Vinit Julka
                              +4 photos
                              MoneyTap customer support has been notified about the posted complaint.
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                                R
                                Rakesh Patige
                                Feb 25, 2021
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                                Hello Team
                                I am been receiving a collection agent has been harshaing me from yesterday regarding a pending payment. Taking all kind of nonsense and rude behavior. [protected], that's number I am getting a call from, I try to be polite but this agent is been harassing all day

                                I want a strict notice to be done and I am complaining regarding. If no response or actions are taken I will take this matter to social media as I have recoding of the conversation.
                                +1 photos
                                MoneyTap customer support has been notified about the posted complaint.
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                                  T
                                  Tushar6626
                                  Feb 23, 2021
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                                  Hello Team,
                                  I have paid the payment but still I getting calls from DMI saying to pay the EMI.
                                  MoneyTap customer support has been notified about the posted complaint.
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                                    R
                                    Rupak.Hira
                                    Feb 13, 2021
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                                    I have taken a loan from money tap for which I paid more than 8 EMIs, now I want to close the loan by making the full payment but unfortunately I am unable to do so as there is no customer care number I tried their process by mailing them but unfortunately no response from them.
                                    There is no process in the app & also no customer care number,

                                    This is a type of mental Harassment
                                    MoneyTap customer support has been notified about the posted complaint.
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                                      A
                                      abhishek_sharma1234
                                      from Ranjangaon, Maharashtra
                                      Feb 10, 2021
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                                      Address: pune

                                      These guys are cheater no 1. They do not have a call feature nor they reply to any email.
                                      MoneyTap customer support has been notified about the posted complaint.
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                                        A
                                        abhishek_sharma1234
                                        from Ranjangaon, Maharashtra
                                        Feb 9, 2021
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                                        Address: pune

                                        I have been messaging you guys from quite a few time. I am not getting response. Please send my my repayment schedule and loan statment.
                                        MoneyTap customer support has been notified about the posted complaint.
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