Motorola Mobility Complaints & Reviews

After getting the call from motorola I visted jodhpur service center but still my phone not got repaired. Please provide the solution.

HI, My name is Gorakh Patare, At 1st June 2015 I have purchase MOTO E mobile from Flipkart.
After 6-7 months I had faced some issue with on/off switch button (Not pressing properly),
so I submitted my mobile to MOTO service center (Global services Pune). When I went there to collect mobile,
I had seen my on/off switch problem still pending and unnecessary my motherboard. After replacing motherboard,
I faced multiple issue in mobile, Again I submitted my mobile to same service center.
This time they had replaced my mobile screen, my on/off switch problem still pending.
Then I contacted with Moto customer care, they told me please submit your phone again in service center,
we will take care of that. Again I submitted my mobile in same service center,
this time they had replaced my mobile battery not on/off switch. Now I didn't collect my mobile from service center.
I want mobile in fine condition. My case ID is ZSt/MG/16/00486.

Three times I have submitted my mobile in service center, but all the times they had closed my case ID without repairing my mobile

Hello,

My name is gorakhnath patare, last year i have purchased one moto e mobile from flipkart, after few months of purchase i was facing issue with on/off switch. I had submitted my mobile for repairing purpose at global services pune (Authorise service center), but after repairing when i went there, they told me they had replace motherboard, but my on/off switch problem not resolved, i was in hurry hence i collected mobile as it is condition and go out. Same day when i checked mobile at my home i found additional problem in my mobile like speaker issue, heating issue, battery backup issue, restarting issue and mobile getting crashes while opening google play store. Again i submitted my mobile at 26 march 2016 in same service center for above mentioned issue, i tried many times to call them for updates but their mobile always switched off, finally i received sms "zst/mg/15/10521 repair is completed, you can collect your device in working hours" from vk-04300 at 2 april 2016. Same day i went there for collecting device but they told me your device is not ready, once it will ready they will call me. 2-3 days i was waiting for call as well as tried many times to call them but no response from their side, finally today i called to moto customer care and confirmed my mobile is ready to collect. Again i went there and found they people had change my mobile screen, my all issue still pending. Again i collected my mobile as it is condition. I went there 5 times, spend my valuable time & money. Now i want my mobile replacement, if you are not ready to replace that collect it from my home, repair that and give me back again. For more information i have attached invoice copy and service center receipt. I am not expecting this type of service from moto as well as i would like to suggest you please hire educated and knowledgeable person in your service center.

I have lost all hope to receive my phone back from Motorolla Service Centre as they have yet again faltered on promised date of delivery. I had called on Motorolla Call Centre on 18th April, I was advised by a executive named Gita to go to Service Centre. They promised me deliver it by 20th April but as expected when I enquired about my status of phone on 23rd April I was informed my phone is yet to be repaired. Both Service Centre and Call Centre have again deferred the repair date to 26th April. I am too pained by the careless approach of Motorolla.I have a private job and just cant keep on calling and visiting Service Centres from time to time.This is too much and totally unbearable for me. At the end of the day it is only a phone, I can always purchase one from market . Atleast I will have peace of mind and free from feeling of guilt of being a customer or associate myself anyway with Motorolla.
Good bye and good luck to all Motorolla employees for whom i feel sorry that they are associated with a company with such dubious customer service. If you can do me any favour, please find yourselves another decent job as it is a matter of time when Motorolla has to wind up its services owing to such pathetic service rendered to its customers.

I have already mailed you there 2 days back but no revert recieved yet, are seriously want to resolve customer issue? it`s being more then 25 days now and i am feeling like fool and cheated up.

Mohit
[protected]

I have already mailed you there 2 days back but no revert recieved yet, are seriously want to resolve customer issue? it`s being more then 25 days now and i am feeling like fool and cheated up.

Mohit
[protected]

Email : PHONE STILL NOT REPAIRED [Incident:[protected]]
Inbox
x
Motorola India
Recently you requested personal assistance from our on-line support centre. B...
4:57 PM (2 hours ago)
ervksharma .

Attachments7:21 PM (14 minutes ago)

to supportforums, Motorola
HI,

I think u haven't read my full mail properly, along with attached file how can u say phone is routed, i simply say my phone working fine
my phone didn't work after switch off/on .after i tried to charged my headset it showing phone is charging but after 1-2 Hr. phone showing same status.

and your service center engineer show me different phone like it is routed what of error you taking that not covered in warranty . i am attaching both pic


Please read my previous mail properly before replied

Ref no of Job ##
FAB/MG/16/00010


Regards
vivek sharma
[protected]


On Mon, Apr 18, 2016 at 4:57 PM, Motorola India wrote:


Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


Subject
Email : PHONE STILL NOT REPAIRED

Discussion Thread
Response Via Email (Sunil) 18/04/2016 04.57 PM
Customer Reference number:[protected]

Dear viveksharma

Sorry for the Inconvenience.

As I already informed you that your device has been Rooted so it can't covered under warranty.If you want to repair your device it will be chargeable and cover as O.W only.

Thank you for bringing this to our attention. Your concerns are important to us so I will escalate this matter. I will contact you with an update in the next 3-4 days .This is an unusual scenario and I will make sure that your concern is taken care of. Please contact us anytime between 9am to 9 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.

[protected]
www.motorola.com
Customer By Email (mr viveksharma) 18/04/2016 12.30 PM
HI

My phone working fine earlier, i had done simply switch off/on the phone
then my phone didn't switch on again it give error boot image file missing, there after i call moto care for find the resolution of phone, they
provide the instruction as like normal mode, recovery mode, factory default
option but it didn't power up, they advise to visit motorola care .after i
submitted my phone, they are saying it is under diagnosis state . on 8th
april i personally visit there and told me your phone in routed, i don't
know is it my phone they power up, when i ask him it is my phone he said
yes it my phone .it totally open how i can recognized my phone in that
condition .they simple said there is problem in motherboard, it cannot be
repair . it is approx 4400 Rs. after i taken back my phone from service
center .
because it big amount for me . i cannot afford this much amount as i
Common Man, as i bought this smart phone to consider as Motorola Big
brand in india but service center behavior regarding phone is totally wrong
.as they return back my phone simple as i given to them, but by mistakenly
they show me different phone because my phone never power up . it just give
on given error . i attached pic and it is not charging both 2 pic are
shown .

it is repairable, please repair it because changing hardware not solution, as i my cause please consider ii is in
under warranty it is not Rooted phone .

Hope u will understand my pain .

Regards
vivek sharma

On Mon, Apr 18, 2016 at 10:25 AM, Motorola India <
[protected]@mailwc.custhelp.com> wrote:

>
>
>
>
>

--
* Regards*
*VIVEK SHARMA*
*NSS Engineer*
*[protected]@gmail.com *
*[protected] *

==================== image File Attachment ====================
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Response Via Email (Sunil) 18/04/2016 10.25 AM
Customer Reference number:[protected]

Dear viveksharma

Sorry for the Inconvenience.

As I already informed you that your device has been Rooted so it can't covered under warranty.If you want to repair your device it will be chargeable and cover as O.W only.

Thank you for bringing this to our attention. Your concerns are important to us so I will escalate this matter. I will contact you with an update in the next 3-4 days .This is an unusual scenario and I will make sure that your concern is taken care of. Please contact us anytime between 9am to 9 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.

[protected]
www.motorola.com

[---001:003198:54101---]


--
Regards
VIVEK SHARMA
NSS Engineer
[protected]@gmail.com
[protected]
3 Attachments
Motorola Support Forums

Hi Vivek, Hope Mr. Sunil Kumar had spoke with you. Rooted devices will not co...


7:28 PM (7 minutes ago)


ervksharma .

7:35 PM (0 minutes ago)

to Motorola
HI

No One spoke with me, it is not routed device .


Regards
vivek sharma
[protected]

I have not received any call from your Team as of now. Without the mobile very difficult to manage my business.
Since all my contacts are in the mobile. Twenty days passed and no action have been taken from your side.

I never expect Motorola will give this kind of poor service and response.

Please send me replacement or pay back my money.

Regards

Kumar.S
[protected]

Thanks for making all aware of such poor service by Motorola. I was going to buy Moto X Play which I will not do.

trust me this company has worst after sale service don`t gonna buy it.. even sumsung is having better after sale service and that`s the only reason people not trust on moto.