Motorola Mobility Complaints & Reviews

Purchase the phone in the month of feb'16.Within 1 month o[censored]se, motherboard of the phone got corrupted (Wifi and sim slots stopped working). I took the phone to the nearest service centre of motorola "b2x gurgaon, s-113, first floor, sahara mall, mg road, gurgaon, haryana, 122002" .To my surprise they refuse to accept the phone, they said they accept lenovo phone and not motorola phone. When i called up the call centre the call centre representative is also clueless. As it was my need i took the phone to "b2x ansal palam, gf-13 spanish court, ansal palam " . They inspected the phone and told me the motherboard needs to be replaced "job sheet number amsgur007974" they said it would take approximate 20 days to repair the phone as the part is not available. It was again a surprise to me new premium phone launched by moto but does not have parts available.
Finally 20 days later i collected the phone .
I used for 3-4 days then i realised that the speakers are not working properly, the receiving voice are not so audible also the other side people are complaining about low voice . I again went to the service centre, they inspected the phone and came to the conclusion that the motherboard is faulty which again needs to be replaced "job sheet number amsgur008745" . They have again asked me to wait for 10 -15 days as the parts are not available. Today i again called up the centre, now they are saying now the lcd required to be changed……………………. Sitting on 4th may 2016, still phone is not repaired . Nobody listening

I found some software problem in our Handset VH44099 Motorola
([protected], [protected]) I handed over the hand within the warranty period of 20.04.2016 at X Plus communications, Trichy-620018 but the service centre peoples are after one week the mobile was handed over to me with any checking (the mobile was switch off) I told that kind charge the mobile and check the problems are solved. But the service centre people are telling no problem you go and charge the mobile. After the charging mobile again we found the problem the sim tower not found. Again we are going to service centre I tell the problem what I faced. But the fellows are not responding to me. Your warranty period over. Hence your request cannot be considered. I surrender the mobile within the warranty period purpose the service centre people cheating me only for money making ideas. This is for not good. I request you to kindly do the need full.

I bought moto g3 mobile on 7 nov 2015 . after 5 months my phone was showing hanging problems and display problem . i submitted my phone to motorola service center at janakpuri new delhi, on 4 april 2016. its been a month and they have not repaired it and when i call service center they tells me that they don't have spare part and tells me it will take one more week, story is being repeating for 5 weeks . it is request to motorola to repair my phone . janankpuri service center no : [protected], and job number of my mobile phone : (gnpmg/16/00145) .

Sir,
I have handset of Motorola g3 and I have blocked my friend on truecaller because of some issue, when issue got resolved, I unblock him ..but still he is not able to calll me...later I uninstalled truecaller as well..but I am unable to pick his cal as it is depicting him.. He is blocked

Can u please tell me any way to see the block list on this handset or to get rid from this problem.

My phone screen was broken then i went to motorolla service center and they said they will change the screen and charge rs 5000 for it. after few days only my phone screen again stopped working when i went to another center they said that the screen is duplicate one. they cheated me with the screen and i have paid complete amount for it. and now i am not getting any response from the company.

Hi,
My phone Moto Max Turbo is one of the top most model of Moto series . I bought it on the assurance that i will get proper service on proper time. 6 months back when my phone was encountered with display issue, i tried to go to laxmi nagar center in east delhi in response to which they told me "we dont take these phones, you can go to sec 18, noida service center". Then i went to sec 18, noida service center, there they told me that they can not tell when my phone will be serviced as they dont have the parts of this phone . I tried calling new express service center but there also they told me that we don't have these parts you can go to janakpuri center . Now i believe that was biggest mistake to take motorola phone as they cannot provide proper service . I think they should be banned in india as they have no proper service center here . I should have gone for samsung mobiles who have atleast proper services . Its my mistake . I will make sure never to buy moto phone now as it is not to be sold in India .

Dear Sir,

Last month my smartphone got hard bricked accidentally so I went to authorised service center at jodhpur (nearest service center, 70 km far from my place) for repair but they said the warranty has been void and it will not be repaired even I with the paid service. I also called motorola service toll free number[protected] and also emailed at [protected]@motorola.com.

After few days I got a call from motorola and the technical support engineer told me to go to some other service center for the repair as the Service center at Jodhpur doesn't have the required software for the repair of my phone and sent me 2-3 address of other service center which are more than 200 km away from my place. So I ask him to provide that software at Jodhpur service center so that I can go & get my phone repaired. But he said he can't do that.

I request you to kindly ask to motorola to make the required software available at Jodhpur service center.

Visited service center details:
Lovely Enterprises, Jodhpur
work order no. LVL/MG/1/00782
WO Date: 11/03/2016
IMEI NO.: [protected]
Model: Moto G 2nf Gen XT-1068


Thanks & Regards,
Ravindra Singh Gohil

I have purchased Motorola 3rd generation last year but on January 20 I have went to beach at alibaugh and unfortunately my mobile remained in trouser and it get water due to which its stop charging and immediately next day l went to borivali motorala services center and they said it will charge rs 2000 for change in charge panel. Can any one tell me it is water resistance so how it is not in warranty and secondly after repairing its front camera stop working and software stop working then again l went to Borivali services center and they have said to pay rs 5000 for repairing

Hi, my name is gorakh patare, at 1st june 2015 i have purchase moto e mobile from flipkart. After 6-7 months i had faced some issue with on/off switch button (Not pressing properly), so i submitted my mobile to moto service center (Global services pune). When i went there to collect mobile, i had seen my on/off switch problem still pending and unnecessary my motherboard. After replacing motherboard, i faced multiple issue in mobile, again i submitted my mobile to same service center. This time they had replaced my mobile screen, my on/off switch problem still pending. Then i contacted with moto customer care, they told me please submit your phone again in service center, we will take care of that. Again i submitted my mobile in same service center, this time they had replaced my mobile battery not on/off switch. Now i didn't collect my mobile from service center. I want mobile in fine condition. My case id is zst/mg/16/00486.

I purchase motorola phone from snapdeal. On 27 oct 2016 warranted is there . On friday google services as stope unfortunately came and stop . And device is locked showing cid invalided coming went to service center on saturday on 16 april 2016. He said warranted not valid for software and taken 600. Given time from 2 days. I called on monday 18th 2016 he says change the mother board, software not updating, or take back ur phone he said. And also said mother board it will come under warranty not for software charges 600 saying shop name srinivasa electronic's shop no 2 said vikram towers balaji nagar behind bus stop kukatpally phone no [protected].Phone i as taken back what to do please help me.

I had given my mobile moto g 3rd gen to motorola global service centre pune on 2/04/2016.
Imei no. [protected]
Issue-mick& speaker not working, heating issue
"service center told me that they take 2 day for software related issue & 7
Days for hardware related issue"
Due to internet (Server) issue they don’t give me the work order number on that day.
& told that work order no will be inform on next day over phone call.
In last 18 day they never called me & when i am trying to contact on service center number(Hundreds of time i was tried ) no one receive the call ( sometime number is switched off).
Till date i had chat with motorola india chat team 3 times -ever time they told that, they will refer this issue to concerns team & they will call you, but no phone call from them also.
On 18/04/2016 global service center pune receive my call & told that they will generate the work order no & inform me
That means in last 18 days they do nothing.

My chatting reference no. With motorola are[protected] &[protected]
Contact no of service center[protected]
Manual job sheet copy attached for reference

I own motorola moto g3 mobile handset covered under warranty. They claim the mobile to be water resistant with ipx67 certification.

Recently while using my mobile i accidentally dropped it in the bucket half filled with water, for few seconds only. After which i began to notice the problem with touch screen, not responding properly with touch. I contacted customer service center here in ahmedabad, b2x naranpura, opp. Life care hospital.

He informed me that since the device is water damaged, it doesn't get covered under warranty.

My arguments are if the company is selling the device as water resistant under specified conditions, it shouldn't get water damaged. Secondly, if the device is getting water damaged under specified conditions company helds responsible for the damage since the device was sold as water resistant.

Moreover, the same has been written on their website under warranty documentation file at https://motorola-mobility-en-in.Custhelp.com/ci/fattach/get/797603/[protected]/r...⇄ under the section what is not covered, point d(Iv).

Help me evade the issue and guide me so as to claim my damage under warranty.

Gud evening sir ... i have bought the moto x play few months earlier but it is not working in condition . I am so frustrated from this phone . Please do something . I have shown this phone in your service centre but again it does not work properly . It freezes any time when i am operating it . Wifi is not working good . Restart by itself . And new problem is it starts vibrating fo 1-2 minutes without any reason or call ...replace this phone ...or please replace with any other small phone of motorola ...now i will never buy any other motorola product ..

This is in reference to a damaged motox style handset. I had submitted the device for repair in B2X service centre on 12th January 2016. It has been 3 months now I haven't received my device which is a different disappointment altogether. My grievance is regarding the way your people at customer care treat customers.

First of all they interchanged or incorrectly registered my complaint number with someone else's so I kept getting the wrong calls. After like 10 calls they finally understood that I am not Mr.Shubham Shashi but Apoorva Mishra and they corrected it.

Then after no response for about a month I approached them again in the month of feb when they said 8th march would be date of closure. (Which of course they didn't adhere to)

Again on 9th march I approached them asking as to what happened and banging my head with a call centre executive for hours he finally "escalated" my case to some Miss.Madhusmita. Who I think doesn't understand English language or has some reasoning disorder and is also not approchable directly. She schedules a call back (according to her convenience) and keeps rescheduling it (again according to her/thier/whoever's convenience) with no intimation or information at all. On26th march they said call back is scheduled on 28th on 28th they said its scheduled on 29th from 29th to 31st to 15th April to now 19th April it just keeps getting rescheduled.

Also why I said she doesn't understand English and for that matter any of your tollfree number executives I bang my head with every single time is that, I ask them to mail me whatever they say or commit on call but no they just do not email. They emailed me once that's it.

My complaint is that, I can agree you guys might be having some genuine problem that it is taking so long to repair my device but how difficult it is to keep me updated/ posted about it via an email? I mean just one email about the delay or the call back or even rescheduling of the call back? Why everytime I have to approach your team and beg them about what is happening and pls get back to me?

I hope it is in your power to resolve my grievance. I expect prompt reply from you atleast.

Also its over 90 days so now kindly replace my device if you cannot reapir it.

Motorolla hand set moto 3 g was given for repair at authirized service centre smart services, bhubaneshwar on 6th feb 2016 but it is yet to be repaired. Motorolla service centre informed me on 24th mar that my phone is ready for dispatch and i can go to collect it. However till now i have not received any update on repair status of my phone. Authorized service centre just keep on saying that it will be repaired in few days.
Imei no. [protected]. Date of purchase 31.7.15
Work order no. Bhv/mg/15/03090.
Ref complaint no.[protected]
Job sheet no. 7372

Respected sir,
I am purchase mobile(Motorola moto e 2nd generation) from amazon in january 28 2016 after 2 month i am facing problem then i will go to motorola service center they say you mobile is out of warranty i will show my amazon bill to service center then they accept my mobile and say motherboard (Pcb board) problem its takes to repair 8 to 10 day but after 8 days i will ask for my mobile they tell me its take more 10 to 15 days otherwise its take a 1 month then i will talk to amazon regarding my issue they told me ask for doa letter but motorola executive says we dont authorised to give you a doa i will say who is authorised they dont give me a proper answer and i will ask to motorola customer care executive give me a writing mail to me you dont have authorised to give me a doa but they dont give me. I am also add a little live chat discussion to motorola(Motorola give me a customer reference number :[protected]
Please action against my issue
My mobile no [protected]/[protected] email id [protected]@gmail.com
############see the attachment#################

The final call which i received from moto customer care is from ([protected]) for paytm transfer which is only outbound number and no incoming calls can be made on this number and now mr anuj([protected])not picking my phone and mr naitik ([protected]) switched off his number. Please resolve it otherwise i will make sure you will not able to stand in market anymore. I will go til the end..Trust me i am chasing you guys from past 20 days like dog but now its heights.

Please reply me weather there is benefit of complaining here or this website is also a crap like moto service.

Now some guy called me named mr rk thakur from accounts department and said i am transferring your amount in paytm and again taken the all details please note its 3rd time and also asking for otp, first thing why you need otp for transferring and second he disconnected the cal in between conversion. Are you seriously don`t know how to talk with customer? And how to resolve such a short issue. Now its on company and every damm person has to be involved.

Mohit
[protected]

Please tell me who is the responsible person from whom i need to contact or i really go with lawyer?

Mr anuj ([protected]) and mr naitik ([protected]) making me fool from last 3 days that they are refunding me the amount for their worst phone moto x play (Refer my last two complaints). They taken 2 account no. With complete details and said to do the transaction from respective atm also said me to mail the transaction slip on motorola.[protected]@india.com and also assured me that they will refund amount possible by yesterday and then said by today but mr naitik is not picking the phone now from morning and mr anuj picked and put my call on hold for more then 7 mins then i disconnected the phone. I want immediate action now, you guys requested to reply me because they are only making fool by saying that they are resolving the complaint but they are in something else. I want resolution today only want my handset repaired or replaced or money back which is possible but by today only. This is very serious now.

Mohit
[protected]

I have purchase moto g 3rd generation mobile in last year but recently one sim card not detect and sd card not connected and i have contact your authorize service center at dugar sales, prahlad nagar ahmedabad on date of 28th march'16

Already 15 day's cross but resolution not happen and person ask me please contact after one week.

I have unable to aware about what is the actual issue and timeline.

Please help and resolve on priority

Reference number - abd/mg/15/01846