Motorola Mobility Complaints & Reviews

Worst about cheap cmpny thougj which i have deal with about one year my phone has spend 3 months n service statin in decmber to feb due to some problem in main bord and now d same .d poor service at service stations makes one irritate not giving d fon on time not doing their work properly giving excuse of product nt being delieverd by cmpny .such a bad experiance wid it that noe m forced to register at conumer court.

My new moto g4 plus screen became black on 3rd august.When i went to the moto help centre. They were taking too much time to solve the problem even today i don't get my phone and today is 27th august. They were just making excuses that the part is not available and i am totally disappointed by moto company. Kindly take some action regarding this problem.

I had a new moto g turbo which died after 2 months of purchase, went to service cent, narayan peth, 1 month gone, the phone is still not given back, they never picks the call, phone off engage, no number works, poor service, pathetic service, i m educated person otherwise litreally galiya dene ka mann kar raha hai.no ways to interact with the company moto. is tht a joke.

I bought Motorola turbo edition in march, with in 10 days I faced problem of automatic restart customer care person suggest me to format it but it din't work.
after that blinking of red frame problem occur.I called to support no solution were provided.After that heat problem came, heat was so much that it even burn my finger regarding to it service center person told me that it's mother board has been fail.
He promised me to return it with in 10 days but he took 26 days and told me that part is not available.after that when i got my mobile with in single day same problem of mother board and heat came now service center person told me to repair it with in another 10 days and i know which will take another 26 days .

It is faulted device from beginning I am facing so many problem.
I request to you please change it

service center is in sanjay palace, Agra
Simran electronics

Applicant
Varun agrawal
[protected]

I have given my MOTO G2 mobile for servicing, as there was some issue with TOUCH RESPONSE. Physically device was perfect before giving for servicing & there was no physical damage. But, When i received the device after servicing, i found volume button, power button damaged severely & they became very loose. When i notified this to service centre representative on spot, they are telling that it happened by mistake & not accepting to fix this issue as my phone is not under warranty. Also telling that if they try to fix this it may affect entire device functionality.
My device IMEI : [protected],
Date : 22 - AUGUST - 2016,
TIN No : [protected],
Service tax ID : AAECR5392MSD002,
Service centre : RGTS INDIA private limited, 7th main 80 feet road,
koramangala, BANGALORE -560003, PHONE:
[protected]

I could not understand, what is the point in doing servicing, if they are tampering customer devices and creating new issues on the name of servicing. I want the issue to be fixed as i have spent 13k to purchase this mobile & damage was done by service center technician.

Karnal customer care centre have no solution about my moto set from last 2 month.. Too much long time they take but very bad talking with customers and their is no solution too. I visite store 5 to 7 time but every time they said stock overed. Is that kind of services moto given?? Next month my mobile one year validity also expire who is responsible for that. Really disgusting

I have purchase lyf - flame 6 handset from reliance jio. I also have a motorola handset moto g4 plus. I have a trial connection of reliance jio with the lyf handset. When i use this handset as a hotspot and try to wifi tether with the motorola handset, the connections is drops quite often. I tried tethering other phones and laptops to the lyf phone, they all work fine. Other motorola and lenovo phones do not work. If i tether to any other lyf phones, i don't have a problem with my motorola phone. Moreover the motorola phone connects very well toall hotspots and wifi access points.

I complained to lyf but they are not entertaining my complaint. I complained to motorola but they have not responded to my complaint either.

I don't know whom to approach.

Greetings,

I bought a motorola x-play on 10th of july, 2016. At first the phone worked fine but when i updated it to android marshmallow, it stopped functioning and kept on restarting by itself. This happened on 9th of aug, 2016.

It took me 8 days to get my phone submitted to the service center as there is already too much crowd having problems with moto phones. My phone was finally submitted on 17th of aug, 2016. It has been a week and neither the service center nor the mototrola is doing anything to repair my phone. I have been emailing them ever since no action is being taken.

Everytime i get the same reply that it going to take some time.

Its not even been a month that i have used the phone. I demand a replacement from the company but they wont do it. My work is getting hampered because of this, because the nature of my job is such that 70% of my work is done from my phone only. No other company is giving such lathargic service. If they cant repair it atleast offer me a replacement, its under warranty, dont make me and my work suffer like this..


Attached below is the copy of my job sheet that the service center gave me.

I have purchased this mobile on[protected] and my mobile was restarting again and again, so i have called customer care they thought me how to hard reset the phone, when i did my phone just got restarting again and again all over.. When i called customer care again then the asked me to show it to service center, when i reached the customer service center, just wasted my 2 hours waiting no one looking into my phone when they opened my phone they just told me the motherboard is bend, i told them its never been opened before which they agreed on, then how the metal on mother board got bend.. They just told me you have to buy another motherboard which cost around the price of the phone currently.. So a middle class family guy who earns just 10000 how he will afford to buy the motherboard.. So i called customer care and registered a complaint number[protected]...
No one have the answer to my simple question that motherboard which is in between of screen and back cover & 1 hard hover back got damage while the screen and back cover was intact, how the something which is so important got damage? No one have this answer they are just saying this is physical damage now my warranty have expired.. I want justice

Please don't buy moto g any generation mobile because they are having inserted very low quality motherboard and after few days usage of your mobile, you start getting hanging phone more frequently and one day it will cost 80% of your mobile due to mother board issue and need to replacement completely which would be too much costlier better if you purchase new one.

Hello,
I was using motorola g3 (Mobile handset) whose warranty deadline was 11th august 2016, suddenly some part of the touch screen stopped working.
When i went to motorola service center located in borivili - mumbai, the service executive claimed that the phone has water damage and totally denied to take it in warranty.

I told him the handset is water resistant. He replies back telling me that some handsets are not water resistant and i even showed him the line written on the box about the water resistant thing. Still he denies and tells it is just written for name sake and only few got water resistant properties.

Now i am placed nowhere, as what shall i do regarding my handset after getting unprofessional response from motorola service center.

In warranty moto g3 model xt1550 imei [protected] is not charging at all. Charging possible after switching off phone. It also take 12 hrs minimum. Whilw charging phn gets on and off continusly. I had get it done frm ur sc at pune b2x. My job no amspue008255. I give on 19 july 16 and received phone on 6 aug 16 in same condition as before. I have also attached herewith my service center details.

The issue is that i was a great lover of moto g since it came to market, yes, making behind even the more expensive phones it caught many consumers heart.

I had 3 moto g in past 2 years for me and my siblings. but i really felt disappointed what i get customer service when i needed it.

Last month, i had issue in moto g power charging socket for which i went on moto assist service center and my mobile was sent for repair. now after more than 25 days when i got back my mobile it has:

1. lower inside speaker (which make us to listen on call) efficiency. totally not efficient to listen.

2. impressions on my screen

3. many scratches on glass

4. the power button pressing not good as original


I want replacing the cell. can't handle now. loosing faith in motorola.

(please make them notice:
What i should do???

Again i should give it for a month and wait for re repairing and it will be perfect.? should i really do it that in the present time (i am engineer and do job), i already suffered a month without phone again should i get it.?

Please do needful as soon as possible i don’t have much time to revolve service center, nor i have other phone to survive. also i can’t handle a month without phone.)

Hoping for a meaningful revert/help.

I have purchased moto g2 2nd generation
Xt1068 (moto g)
Fcc id - ihdt56qb1
Type-mofb9
Seq#:26022824
Through flipcart on dt. 17/11/2014
But there are some tecknical problems. i have contacted your service center at jabalpur, they asked me online purchase bill, which was misplaced kindly send online purchase bill. so kindly advice me, service centre is suggest me to change the software, for which they are costing me rs.450
Cont no.-[protected]

I have purchased one mobile moto x play from flipkart on 08/04/2016 after 2nd week mobile automatically hang and switch off and restart two to three times in a day after two months four to five times in a day continue i was called customer care but problem is not solved please replace the new set of mobile i enclosed the invoice please solve the problem and obliged.

Worst service i am getting in my life... I strongly recommending not to buy motorola device/ phones because they are cheating us at the name of brand & making fool to indian customer. It is more than 25 days and my device not repaired yet & service center personal asking for more 7 days & customer care team are not giving any kind of support apart from giving a time frame every time.

Re: motorola customer care [incident:[protected]]‏
I have submitted my device at motorola authorized service center b2x, star mobile, yeswant plaza, south tokoganj, indore, madhya pradesh & after more than 20 days my device is not ready as per masc personal while customer care personal told me your device is ready. You can see that the kind of communication gap. This is really horrible service experience with company like motorola.

Job sheet no. Amsind003836, gin no. Ginind003897.

Hello sir,
My motorola g (2nd generation) mobile handset is lost on date[protected] please block my mobile handset, so that no one can misuse it. It's details are listed below:
Name - xt1068 (Moto g) 2nd generation
Imei number - [protected]
Imei number - [protected]
Msn - r47axq88kp
Model number - ap3323ad1k8
I will really appreciate your help here.

Thank you!

I have purchased Moto g4 plus from amazon & due to manufacturing defect it stopped detecting SIM in 2 week's. Its' with the service center with job no- AMSPSN000701& the status is not clear. I have escalated it to [protected]@motorola.com, the response is quite pathetic & disappointing. Executives makes false promises & provides incorrect information. Worst ever sales after service experience.

IMEI No.: [protected]
Model: XT1550
Date of Purchase: 29/08/2015

I ordered Motorola 3rd Generation handset from Flipkart on 29th August 2015. Its been a misery ever since.

Right after one month o[censored]se, the handset started giving troubles.I first gave my handset for repair on Feb 17th, 2016 at B2X Motorola Service Center, Marathahalli, Bangalore for heating, battery as well as audio issues.I received the handset back on March 4th after more than 2 weeks. However, none of the issues were fixed as I started encountering the problems right after a week. I called up the service center multiple times as well as customer care but to no avail.

Thereafter, I again deposited the handset to the same service center. After about 10 days I got back the mobile. I was told they forgot to replace the motherboard the first time but this time they have done their job. However, the miseries did not stop there.

I found that my microphone has stopped working and deposited the handset at the same service center for a 3rd time 2 days later. One week later I again got a call that the handset was ready and all issues have been rectified. But this was still not the end of story.

After a month o[censored]se, I started seeing weird issues like battery heating up too much when I talk, issues with the UI, non-responsive touch at times etc. Its been a nightmare using this handset and I have already put in a complaint against Motorola at the National Consumer Helpline (Complaint ID: 947) regarding my hardships.

I am in mood to use this handset anymore. Kindly HELP !

I bought my moto g4 plus in july 2016, due to charging my mobile over night, my mobile didn't start the next day so i gave my mobile to a near by service center (tnagar) on 1 st august 2016, they assured that they would replace the motherboard but they didn't mention a date to collect my mobile. I called them several times there was no proper response.