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Motorola Mobility Complaints & Reviews

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2.6

Updated: Sep 30, 2025

Complaints 1950

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Motorola Mobility reviews & complaints page 35

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Address: Navsari, Gujarat, 396445

Website: www.motorola.com

Hello Sir/Mam,
I am Dharmik Savaliya, I have given my cell phone for service in Motorola service center at Balaji Communication, Arihant Complex, Udhana Navsari Road, Udhana, Surat, Gujarat-India on 27th july 2016. They told me they will solved problem in 25 days so, my aspect-ed delivery date is 25 Aug 2016. I have visited service center 3 times after 25th august 2016. Every time they told me part are not ready and they will call after two or three days but i can't got positive response about my cell phone.
On every times they were told me about parts are not available and it will be available after some days. They are not giving me exact date for solved my problem.
I made complain to Motorola so many times. This is complain Number;
[protected]

So finally I decided to complain in consumer forum.
I hope I will get solution from you.

Following are my details;

My Cell phone Number is : [protected]
IMEI No: [protected]
Work Order No.: SRT/MG/16/00485
Work Order Date: 27th July 2016
Model : Moto G (3rd Generation) XT1550 LTE-16GB White

+1 photos

Oct 12, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Motorola Mobility Customer Care's response Hi Dharmik,

We have escalated your case to respective team for assistance. Someone from the team will reach you very soon sharing an update. Please bear with us. Send us an e-mail to [protected]@motorola.com for repair status.

Sorry for the inconvenience caused.

Thanks
Motorola Support.

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Address: New Delhi, Delhi, 110062

Hi team,

It has been long time to see my phone, i have submitted my moto g4 plus at okhla pahse 2, near adjoing yamaha motorola service center on 6 th August 2016, due to internal problem, they already have missed their TAT but still has excuse part didn't come and keeping my phone.
May i know is this motorola service to their customer, it is just two month old phone and i feel like i never had this phone.
Please do something if you wants customer more the dissatisfaction of services will decrease customer of you.

Thank you
Shamim khan
Mob.no. [protected]

Oct 2, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Motorola Mobility Customer Care's response Hi Shamim,

Apologies! Send us an e-mail to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Thanks
Motorola Support.

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Worst about cheap cmpny thougj which i have deal with about one year my phone has spend 3 months n service statin in decmber to feb due to some problem in main bord and now d same .d poor service at service stations makes one irritate not giving d fon on time not doing their work properly giving excuse of product nt being delieverd by cmpny .such a bad experiance wid it that noe m forced to register at conumer court.

Oct 2, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Raghav,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: 110001

Website: www.motorola.com

My new moto g4 plus screen became black on 3rd august.When i went to the moto help centre. They were taking too much time to solve the problem even today i don't get my phone and today is 27th august. They were just making excuses that the part is not available and i am totally disappointed by moto company. Kindly take some action regarding this problem.

+1 photos

Oct 3, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Motorola Mobility Customer Care's response Hi Akshit,

Send us an e-mail to [protected]@motorola.com with the job sheet number and contact details referring to this post.

Sorry for the inconvenience caused.

Thanks
Motorola Support.

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Address: Gurgaon, Haryana, 411057

I had a new moto g turbo which died after 2 months of purchase, went to service cent, narayan peth, 1 month gone, the phone is still not given back, they never picks the call, phone off engage, no number works, poor service, pathetic service, i m educated person otherwise litreally galiya dene ka mann kar raha hai.no ways to interact with the company moto. is tht a joke.

Sep 29, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Shashi,

Send us an e-mail to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Sorry for the inconvenience caused.

Thanks
Motorola Support.

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Address: Firozabad, Uttar Pradesh, 283203

I bought Motorola turbo edition in march, with in 10 days I faced problem of automatic restart customer care person suggest me to format it but it din't work.
after that blinking of red frame problem occur.I called to support no solution were provided.After that heat problem came, heat was so much that it even burn my finger regarding to it service center person told me that it's mother board has been fail.
He promised me to return it with in 10 days but he took 26 days and told me that part is not available.after that when i got my mobile with in single day same problem of mother board and heat came now service center person told me to repair it with in another 10 days and i know which will take another 26 days .

It is faulted device from beginning I am facing so many problem.
I request to you please change it

service center is in sanjay palace, Agra
Simran electronics

Applicant
Varun agrawal
[protected]

Oct 1, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Varun,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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R

Rakshit2

from Budhana, Uttar Pradesh

Aug 26, 2016

I buy MOTO G3 in dec 2015. It starting showing problem frm march 2016 that time mother board of this phone is already changed and now this phone is not charging now i already visited to the service center and still the problem is same. Plz help i dont know i m really fed up frm this service quality.

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Address: 560003

I have given my MOTO G2 mobile for servicing, as there was some issue with TOUCH RESPONSE. Physically device was perfect before giving for servicing & there was no physical damage. But, When i received the device after servicing, i found volume button, power button damaged severely & they became very loose. When i notified this to service centre representative on spot, they are telling that it happened by mistake & not accepting to fix this issue as my phone is not under warranty. Also telling that if they try to fix this it may affect entire device functionality.
My device IMEI : [protected],
Date : 22 - AUGUST - 2016,
TIN No : [protected],
Service tax ID : AAECR5392MSD002,
Service centre : RGTS INDIA private limited, 7th main 80 feet road,
koramangala, BANGALORE -560003, PHONE:
[protected]

I could not understand, what is the point in doing servicing, if they are tampering customer devices and creating new issues on the name of servicing. I want the issue to be fixed as i have spent 13k to purchase this mobile & damage was done by service center technician.

May 24, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Eswarnath,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

Aug 29, 2016

Updated by eswarnath Hello,

Issues with handset:
Touch problem and
Sd card auto unmounting

As I faced the above mentioned problems with my handset, I visited Moto service center (B2x service center) at kormangla, Bangalore. They asked me to leave my handset for half a day and asked me to collect it by end of the day concluding that there is no issue with sd card and it's slot and there is touch problem which need to change my mobile display which may costs till 8k.
As I didn't accept for changing my mobile's display, they did normal servicing and charged ₹ 150/-. As soon as I received my handset, I found that handset's power button and volume buttons got loose which were fit at the time I left my handset at service center. I asked the executive about that buttons and he is rejecting to fix it by saying that it is common with Moto g2 handset.
The next day I visited Moto service center at Jaynagar, 4th block, Bangalore. I explained about the issue and they accepted to service the buttons. After few minutes one of the executives returned with mobile saying that can't be fixed as the damage is done by other executive at koramangla service center and also the mobile is not in warranty to undergo servicing.
As of now I have the handset which got damaged by Moto service center executive with no fix to the damage done.
Please consider it with higher priority as I am not left with an option to service my handset.

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Address: Kurukshetra, Haryana, 136118

Website: motorola

Karnal customer care centre have no solution about my moto set from last 2 month.. Too much long time they take but very bad talking with customers and their is no solution too. I visite store 5 to 7 time but every time they said stock overed. Is that kind of services moto given?? Next month my mobile one year validity also expire who is responsible for that. Really disgusting

Oct 10, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Aug 24, 2016

Updated by Vinod Narwal if you note repair my phone then exchange it

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Vinod,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Sorry for the inconvenience caused.

Thanks
Motorola Support.

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Address: Gurgaon, Haryana, 122010

Website: www.motorola.in

I have purchase lyf - flame 6 handset from reliance jio. I also have a motorola handset moto g4 plus. I have a trial connection of reliance jio with the lyf handset. When i use this handset as a hotspot and try to wifi tether with the motorola handset, the connections is drops quite often. I tried tethering other phones and laptops to the lyf phone, they all work fine. Other motorola and lenovo phones do not work. If i tether to any other lyf phones, i don't have a problem with my motorola phone. Moreover the motorola phone connects very well toall hotspots and wifi access points.

I complained to lyf but they are not entertaining my complaint. I complained to motorola but they have not responded to my complaint either.

I don't know whom to approach.

Sep 29, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Motorola Mobility Customer Care's response Hi Ashok,

We would like to get more information, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Pune, Maharashtra, 411014

Website: motorola-mobility-en-in.custhelp.com

Greetings,

I bought a motorola x-play on 10th of july, 2016. At first the phone worked fine but when i updated it to android marshmallow, it stopped functioning and kept on restarting by itself. This happened on 9th of aug, 2016.

It took me 8 days to get my phone submitted to the service center as there is already too much crowd having problems with moto phones. My phone was finally submitted on 17th of aug, 2016. It has been a week and neither the service center nor the mototrola is doing anything to repair my phone. I have been emailing them ever since no action is being taken.

Everytime i get the same reply that it going to take some time.

Its not even been a month that i have used the phone. I demand a replacement from the company but they wont do it. My work is getting hampered because of this, because the nature of my job is such that 70% of my work is done from my phone only. No other company is giving such lathargic service. If they cant repair it atleast offer me a replacement, its under warranty, dont make me and my work suffer like this..

Attached below is the copy of my job sheet that the service center gave me.

+1 photos

Aug 24, 2016

Complaint marked as Resolved

well, before putting my complaint i was coordinating with the director of service of Moto or the [erson who was coordinating in his behalf. Others can find the email eaddress on their website. After my complaint here went online, 1 hour after that i got a call that my phone has been repaired which was kind of odd as yesterday they told me it will take them a week just to get the parts, as usual they were lying about it.. I have got my phone back and its working but the physical condition of the phone is not the same. it has gor some scratches and 1 hairline crack as well. so people please check your phone before receiving it and do make the service center people acknowledge the damage caused by them to your phone.

Motorola Mobility customer support has been notified about the posted complaint.

Aug 24, 2016

Updated by Róbìñ Sìñgh As the phone stopped working in less than a month and it was a hardware issue, it is fair to say that the phone i got was defected.

Verified Support

Aug 24, 2016

Motorola Mobility Customer Care's response Hi Robin,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Thane, Maharashtra, 421004

Website: www.motorola.in/home

I have purchased this mobile on[protected] and my mobile was restarting again and again, so i have called customer care they thought me how to hard reset the phone, when i did my phone just got restarting again and again all over.. When i called customer care again then the asked me to show it to service center, when i reached the customer service center, just wasted my 2 hours waiting no one looking into my phone when they opened my phone they just told me the motherboard is bend, i told them its never been opened before which they agreed on, then how the metal on mother board got bend.. They just told me you have to buy another motherboard which cost around the price of the phone currently.. So a middle class family guy who earns just 10000 how he will afford to buy the motherboard.. So i called customer care and registered a complaint number[protected]...
No one have the answer to my simple question that motherboard which is in between of screen and back cover & 1 hard hover back got damage while the screen and back cover was intact, how the something which is so important got damage? No one have this answer they are just saying this is physical damage now my warranty have expired.. I want justice

Sep 24, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Motorola Mobility Customer Care's response Hi Dev,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: 500081

Please don't buy moto g any generation mobile because they are having inserted very low quality motherboard and after few days usage of your mobile, you start getting hanging phone more frequently and one day it will cost 80% of your mobile due to mother board issue and need to replacement completely which would be too much costlier better if you purchase new one.

Sep 24, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Aug 21, 2016

Updated by Dinanath Parit I am facing mother board problem in moto g 3rd generation mobile and customer care service is saying that need to replace motherboard and it will cost 80% of new mobile cost.

Verified Support

Aug 23, 2016

Motorola Mobility Customer Care's response Hi Dinanath Parit,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Mumbai City, Maharashtra, 401101

Website: www.motorola.in/home

Hello,
I was using motorola g3 (Mobile handset) whose warranty deadline was 11th august 2016, suddenly some part of the touch screen stopped working.
When i went to motorola service center located in borivili - mumbai, the service executive claimed that the phone has water damage and totally denied to take it in warranty.

I told him the handset is water resistant. He replies back telling me that some handsets are not water resistant and i even showed him the line written on the box about the water resistant thing. Still he denies and tells it is just written for name sake and only few got water resistant properties.

Now i am placed nowhere, as what shall i do regarding my handset after getting unprofessional response from motorola service center.

May 9, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Motorola Mobility Customer Care's response Hi Prashant,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

Aug 24, 2016

Updated by prashantjain5098 Are you serious, again wasting my time writing the whole thing again. If English is not the simplest language for your organisation then which language are you all comfortable in??
I mean haven't I mentioned it in detail. Or shall I start from my birth.. "the day i was born i had a dream of ordering Moto G3 and but after 27 yrs I got to know about the unprofessional service of Motorola.
Haha xD

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Address: Pune, Maharashtra, 91

In warranty moto g3 model xt1550 imei [protected] is not charging at all. Charging possible after switching off phone. It also take 12 hrs minimum. Whilw charging phn gets on and off continusly. I had get it done frm ur sc at pune b2x. My job no amspue008255. I give on 19 july 16 and received phone on 6 aug 16 in same condition as before. I have also attached herewith my service center details.

+2 photos

Sep 26, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Motorola Mobility Customer Care's response Hi Sagar,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Gwalior, Madhya Pradesh, 474001

Website: www.motorola.in

The issue is that i was a great lover of moto g since it came to market, yes, making behind even the more expensive phones it caught many consumers heart.

I had 3 moto g in past 2 years for me and my siblings. but i really felt disappointed what i get customer service when i needed it.

Last month, i had issue in moto g power charging socket for which i went on moto assist service center and my mobile was sent for repair. now after more than 25 days when i got back my mobile it has:

1. lower inside speaker (which make us to listen on call) efficiency. totally not efficient to listen.

2. impressions on my screen

3. many scratches on glass

4. the power button pressing not good as original

I want replacing the cell. can't handle now. loosing faith in motorola.

(please make them notice:
What i should do???

Again i should give it for a month and wait for re repairing and it will be perfect.? should i really do it that in the present time (i am engineer and do job), i already suffered a month without phone again should i get it.?

Please do needful as soon as possible i don’t have much time to revolve service center, nor i have other phone to survive. also i can’t handle a month without phone.)

Hoping for a meaningful revert/help.

Sep 24, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Motorola Mobility Customer Care's response Hi Prashu,

Sorry for the late response.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Jabalpur, Madhya Pradesh, 482001

Website: flipcart

I have purchased moto g2 2nd generation
Xt1068 (moto g)
Fcc id - ihdt56qb1
Type-mofb9
Seq#:26022824
Through flipcart on dt. 17/11/2014
But there are some tecknical problems. i have contacted your service center at jabalpur, they asked me online purchase bill, which was misplaced kindly send online purchase bill. so kindly advice me, service centre is suggest me to change the software, for which they are costing me rs.450
Cont no.-[protected]

Sep 18, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2016

Motorola Mobility Customer Care's response Hi Sanjeev,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Kolkata, West Bengal, 700104

I have purchased one mobile moto x play from flipkart on 08/04/2016 after 2nd week mobile automatically hang and switch off and restart two to three times in a day after two months four to five times in a day continue i was called customer care but problem is not solved please replace the new set of mobile i enclosed the invoice please solve the problem and obliged.

+1 photos

Sep 19, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Motorola Mobility Customer Care's response Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Indore, Madhya Pradesh, 452001

Website: www.motorola.in

Worst service i am getting in my life... I strongly recommending not to buy motorola device/ phones because they are cheating us at the name of brand & making fool to indian customer. It is more than 25 days and my device not repaired yet & service center personal asking for more 7 days & customer care team are not giving any kind of support apart from giving a time frame every time.

Re: motorola customer care [incident:[protected]]‏
I have submitted my device at motorola authorized service center b2x, star mobile, yeswant plaza, south tokoganj, indore, madhya pradesh & after more than 20 days my device is not ready as per masc personal while customer care personal told me your device is ready. You can see that the kind of communication gap. This is really horrible service experience with company like motorola.

Job sheet no. Amsind003836, gin no. Ginind003897.

Sep 17, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Motorola Mobility Customer Care's response Hi Prakash,

Apologies! We have escalated your case to respective team for assistance. You will be contacted very soon sharing an update. Please bear with us.

Send us an e-mail to [protected]@motorola.com for any updates referring to this post.

Thanks
Motorola Support.

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Address: Patna, Bihar, 800020

Hello sir,
My motorola g (2nd generation) mobile handset is lost on date[protected] please block my mobile handset, so that no one can misuse it. It's details are listed below:
Name - xt1068 (Moto g) 2nd generation
Imei number - [protected]
Imei number - [protected]
Msn - r47axq88kp
Model number - ap3323ad1k8
I will really appreciate your help here.

Thank you!

Sep 17, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Motorola Mobility Customer Care's response Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

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Address: Pune, Maharashtra, 411014

Website: motorola-mobility-en-in

I have purchased Moto g4 plus from amazon & due to manufacturing defect it stopped detecting SIM in 2 week's. Its' with the service center with job no- AMSPSN000701& the status is not clear. I have escalated it to [protected]@motorola.com, the response is quite pathetic & disappointing. Executives makes false promises & provides incorrect information. Worst ever sales after service experience.

May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Motorola Mobility Customer Care's response Hi Sheetal,

Send us an e-mail to [protected]@motorola.com with the job sheet number and your contact details referring to this post.

Thanks
Motorola Support.

Aug 24, 2016

Updated by Sheetal Sethiya Worst ever service experience & not quite satisfied with the quality of service.

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S

Sheetal Sethiya

from Nagpur, Maharashtra

Aug 18, 2016

Details have been shared to [protected]@motorola.com. This being the manufacturing defected handset.

Either money back or new device will be acceptable.

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