Motorola Mobility Complaints & Reviews

Did every thing as their service executive said, but now they said i have to take to the service center -i contacted service centre no. Give by customer care executive and he said we don't give service to motorola products, i again rang up customer care now they said if they dont service we cant do anything, i[censored] want ur set repaired u have to go to the other service center which is very far away from my home about 180 kms, what do i do was it my mistake i bought their product.

I have purchased moto g turbo mobile before 2 months,
Now m facing charging problem, first my mobile charger stopped working then i have given it to service center but they are giving unsatisfactory answers/ignoring.
Now the mobile is not charging with other chargers too.
Its really irritating.

Dear sir or madam,
i purchased moto g3 on 8th aug 2015. i enjoyed a lot while using it. but in dec my mob stopped working. i subbmitted it to nearest service centre in indore at palasia on 26th dec. they told me that my mobile has a software problem, i will be solved by 1 or 2 days.
but after 2 days they said that my mobile has motherboard problem and parts are not available so my device will be ready in 20 to 25 days. i called them after 20 days and they again said that parts are not available, and the same story repeated even after 80 days of waiting period. i also lodged a complaint about it on moto service care but they said thet my device will be ready by the end of this month.
please send back my mobile soon of refund my money back. i can not wait anymore.
my work order no is :- IND/MG/01204

I have submitted my device on 8th Jan 2016 for its broken screen repair work with work order no. ZST/MG/15/08642. After that I faced motherboard issue, because of which I have submitted my device back again within half an hour after the previous repair work with a new work order no. ZST/MG/15/09752. Its been 3 months I don't have my phone. Now I cant tolerate this anymore. Every time I call and mail Motorola, I hear the same thing that your case has been escalated and you will receive a call back ASAP. But I didn't received any call after that. Now, I want a new device i.e., replacement or else I want my money back.

Motorola handset has been given to service centre on 6th FEB, but still there is no update from service centre.They sent me a mail to deliver the product on 2nd March, but they did not. whenever I have called they just extending the dates.But they yet not touched the phone. Even today they told me we could not do that you need to wait.They have given multiples call back date, but never ever did that.

I need a immediate action on that.

1) Mobile phone is hanging frequently
2) toggle key not working properly
3) android operating sysytem is not updating
4) data is not safe & secure in motorola phone
5) internet speed is slows suddenly.

In my cell phone, the ear phone jack was not working properly, as the voice was on speaker even when the ear phones were plugged in. I raised a complaint about the same to Motorola's service centre in Nehru Nagar, Ghaziabad. They told me that it was because they phone got wet. However, nothing such has ever happened to my phone. Also, they told me an expense of Rs. 10, 000/-. My cell phone's cost is 13, 000 when I bought it, and as per the branding agencies of Motorola, Moto-G3 is water-resistant. Even after consistent trials of follow-ups from the Motorola team, nothing has happened till date. In fact, they are not even responding to my request of consideration as it has been hardly 7 months that I bought the cell phone; and have been facing this problem after raising request since past 1 month.


Dear Concerned, I am an average working professional, who works away from his home town. Having bought a gadget from an esteemed organization as Motorola, I did not expect this kind of treatment for the customer, or such in-difference for their own product. In fact no one is even willing to respond to me with an optimal possible solution for my problem. Having bought a phone that costs 13, 000 Rs, one can not think of re-investing an equivalent sum for its repair. My problem should be addressed within my warranty as the branding agencies had claimed that Moto G-3 is water-resistant, hence, even if some-how my phone got a little wet- which I do not remember happening at all- it should be covered under my warranty of the phone.


Either my phone should be repaired under warranty, or I should be provided with a totally working, new hand set, with effective warranty from current date.

I have broken my moto x style screen which I oddly used for 10 days. I submitted my phone to moto service centre to repair the screen.. I called even moto service centre for the status and they said it will take 1 month time as the screen is not available in india and they need to get it from usa. again after one month I called them now they r saying it will take another 3 weeks time still the screens are not available. Why moto is selling phones in india without the parts available in india.
I asked them to return my money back as it took too long no response from moto

Hi,

I am using MOTO G2 phone and it was working very good till my last update to MARSHMELLO O.S.

But now after that update I feel its better to use one basic set than this phone. It is hanging a lot and I am not able to type message properly, keypad doesn't pop up at all and even I am not able to watch even a 5min video in youtube completely, Not even a single application is working properly and often i get a blank screen.

And there are my some 4 of my friends who are facing the same problems as menitoned above.

Please ASAP get some update to correct these things.

I had problems in my phone speaker so I put my phone on service center b2x in Jaipur my phone is in warranty. Service center also accept my phone as In warranty but after two days they called me my phone is repaired plz collect but when I go to collect my phone it is not repaired.when the service centre found problem is big of mother board they said that I had already repaired from outside. And ask for money of 4600 for repair. So this is worst service centre I seen in my life. I want to take action to service center b2x opposite rajmandir in Jaipur.

I had given my mobile to motorola service centre at Jaipur on dated 21.11.15 job no. AMSJAI006031 for repair of touch screen on chargeable basis. I had received several date from motorola but device yet not repaired

I has purchased device in the month of August 15 and loosing warranty period

I have given my moto e 1st generation mobile phone for servicing to Global Services, (Near Garware Bridge, Deccan, Pune – 411004) on 24th Feb 2016 as its display have got damaged. They promised me that they will return my phone by next week. But have not resolved yet. Even i used to call them on regular basis, but they were not responding to the call many time they cut the call too. My place of residence is 25 kms from the service station, so it is cumbersome for me to visit service centre everyday for the status. I want my mobile phone repaired as soon as possible.

I would like to bring to your kind attention that i own a moto x play handset which i recently purchased in the month of october last year(19th). The handset was working fine until january when i faced an issue regarding it's working. It was on the 20th of january that my handset was re-starting again and again until the battery drained and would eventually switch off. I went to the authorised service centre in my town where i was told to wait for some time till they figured out the problem. After waiting for about fifteen minutes i was informed that the software of the phone needs to be re-installed for which i granted them the permission. Again after waiting for about half an hour i was told that the problem still persists and that the mother board of the handset needs to be replaced which i opposed strongly and told them that it had been just 2 months that i bought the phone and it had been working totally fine till that day. After all my oppositions i was told that there is no other option rather than submitting the phone for repair.But then i tried calling the customer care helpline number[protected] seeking for an alternative than to get the mother board replaced at such an early stage but it was to no avail. The customer care executives had no alternative to this problem. I asked them to replace my handset with a new one as the issue was a major one and i was reluctant to get the main hardware of the
phone changed just after 2 months of purchasing. But everything i tried was in vain. So when there was no executive ready to help me i had to submit the phone for repair at the authorised service centre on 20th January 2016 and i was given 10 days time for repair. 10 days passed and i enquired about my phone to which i was given another 10 days time to wait as the part had not been shipped. This was the time when i called the customer care helpline asking for a reason as to why the part was not being shipped to which the executives had no valid reason. After all the conversations i was told that i would get my phone back on 4th March 2016 which was yesterday and till now the part has not been shipped. It just takes a courier 3-4 days time at max to reach the destination whereas in my case it has been 45 days since my phone went in for repair. And above all i've been trying to call the toll free helpline[protected] for the past 2 days and it is engaged.
The last thing i can do now is file a plea in the consumer forum and only then can i know what has been the real problem for not repairing a within warranty phone for 45 days. Sorry to say but I am totally disappointed with motorola and it's services and i don't think i will be able to recommend buying a motorola handset to anyone.
I am attaching the scanned copy of the job sheet and the bill invoice alongwith.
My device details-
Moto X Play- 32GB Black
IMEI No- [protected]
Purchase Date[protected]
Submitted for repair on[protected]

Hello Sir/ Mam, My mobile handset model no. Moto-G2 is in warranty period. And in that period of warranty my mobile is getting so much heat and due to that i have submitted my device to the authorized service center of Motorola on 20th December 2015 my invoice no is GAR/MG/15/02230 after submitted my device they told me that they will deliver it between 15 to 25 days but after that they did not deliver my phone in such period of time after one month they call me for delivery but when I reach there they given my device and after checking my device was as it is at that time I again submitted my phone and they given the second invoice at that time and the invoice no is. GAR/MG/15/02392 after a little conversation with them they still not given my device they are just giving me the dates only not my device and due to that I am facing so much problem due to the loss of my device I am facing so much trouble and I am not able to communicate with anyone and for that I have done so much of losses. Even a little chat with the customer care they are not given any attention on this case they are only telling me the extended dates. So, Please look on this problem due to this I made so much loss of money and time as well.

Dear sir/Madam, i have purchased a moto xplay in jan 2106 and it has not been even 2 months that the phone battery has been dead and i have given the phone at service center on 23rd feb for repair, they have told me that the battery has to be replaced and they have kept the phone with them and given me job sheet numbered VZG/MG/15/00168, after a week when i call to the service center they tell me that still the part hasnt been recieved and will take more time for, new phone they give in 7 days time and for spares they ask for more time, then i call customer care of motorola and they tell that the job sheet number shows the status closed and to take another job sheet number from service center, then i call back service center and they give me new no ie.. VZG/MG/15/00209, and then i call back service center today for the status of my phone and they are not even picking up my call, then called to customer care and they tell that we are help less pls contact service center as the new job sheet number is also closed, i dont know what is going on and the service center is also 65km away from my place to go there regularly, feeling so harassed mentally, even after purchasing a phone costing to 20, 000rs they still dont even bother to reply properly. please look into this matter

I m go for purchasing a new charger of moto g3 the service center owner say to me only charger has to give and the data cable is not with this charger he say that the company will not give the data cable with charger.

Hi Motorola I am very happy with your company I recently bought a phone of your company it is moto g 3 turbo edition although it's a great device I bought it on January 1 2016 from flipkart still the phone is working awesome but the major problem is when I try to listen a song from the officiall Motorola headphones then it does not work the sound does not come from the headphones it comes from the speaker also I tried the officiall Motorola headphone on an other phone then it worked. So by that conclusion the headphone jack is faulty . the phone is in warranty so I want a repair it so please respond to my complaint thanks

I want to lodge a complaint against the Motorola Company as i am really disappointed with the service they are providing. I had bought the Moto G3 Mobile phone last year in August and ever since the phone was delivered, it has been showing one problem after another. The company refused to replace the phone even though it was under warranty and said that they will get it repaired and send it back to me. Since november last year the phone has been sent for repairs thrice and every time they send it back saying it is repaired, i find that the issues still exist in the phone. The first time they said they that they had done a software update and the phone would work fine now which it did not and i put in a complaint and it was send for repairs again. This time they said they has replaced both the lenses and the phone camera should be working now but the same thing happened, the issue persisted and i again had to send the phone for repairs. This time they said that there was some problem with the mother board which they have replaced and the phone is fine now but it is the same thing, the phone is still not working properly. They have acted in the most rude and unprofessional manner, the representatives would keep postponing answering that they dont know what is happening and would never reply to my emails. I was also never provided with an update or any progress report during this whole scenario. It has been 4 months since the phone was first sent for repair. It has been sent for repairs thrice since then . I received my phone yesterday and the same issues are still there after they have said a hundred things and said that they have repaired it. The phone is still under warranty and the company refuses to replace it. I am tired and fed up of running around and after them for the same thing. I want the company to take the phone back and give me my money so all this can be done with.The phone is still under warranty and the company refuses to replace it.They have tried all things from updating software to replacing the camera lens to changing the motherboard.But still the problem persists.
PFB the incident numbers raised till now for the issue
[protected]
[protected]
[protected]
[protected]

Dear SIr/Mam,

I had purchased the mobile phone of Moto-E 2nd Generation through Flipkart at 09.09.2015. But the problem come in mobile at 15.01.2016.The mobile phone is not starting and give the mobile to Moto Service Center, Ludhiana for repairing at 23.01.2016. 1.5 month has passed and nobody response it for solving the complaint. If company cannot repair it, then company should provide the new mobile against old one. The company give me repair job sheet no. LZTMG15/01674.But they have not take any action for solving it.

Please do needful ASAP.

Regards,
Surinder
Email:- [protected]@gmail.com

Hi,

I had brought Moto G 3rd Generation and had given for repair just after 3 months o[censored]se on 16th Dec 2015. Today is 01.03.2016 and still the parts have not arrived and the phone is not repaired or replaced. They first send the defective product and then they dont give service within waranty . I would like to sue the company for the damages.

The WO Number is SCR/MG/15/00072
WO date 16th Dec 2015