Motorola Mobility Complaints & Reviews

The issue is that i was a great lover of moto g since it came to market, yes, making behind even the more expensive phones it caught many consumers heart.

I had 3 moto g in past 2 years for me and my siblings. but i really felt disappointed what i get customer service when i needed it.

Last month, i had issue in moto g power charging socket for which i went on moto assist service center and my mobile was sent for repair. now after more than 25 days when i got back my mobile it has:

1. lower inside speaker (which make us to listen on call) efficiency. totally not efficient to listen.

2. impressions on my screen

3. many scratches on glass

4. the power button pressing not good as original


I want replacing the cell. can't handle now. loosing faith in motorola.

(please make them notice:
What i should do???

Again i should give it for a month and wait for re repairing and it will be perfect.? should i really do it that in the present time (i am engineer and do job), i already suffered a month without phone again should i get it.?

Please do needful as soon as possible i don’t have much time to revolve service center, nor i have other phone to survive. also i can’t handle a month without phone.)

Hoping for a meaningful revert/help.

I have purchased moto g2 2nd generation
Xt1068 (moto g)
Fcc id - ihdt56qb1
Type-mofb9
Seq#:26022824
Through flipcart on dt. 17/11/2014
But there are some tecknical problems. i have contacted your service center at jabalpur, they asked me online purchase bill, which was misplaced kindly send online purchase bill. so kindly advice me, service centre is suggest me to change the software, for which they are costing me rs.450
Cont no.-[protected]

I have purchased one mobile moto x play from flipkart on 08/04/2016 after 2nd week mobile automatically hang and switch off and restart two to three times in a day after two months four to five times in a day continue i was called customer care but problem is not solved please replace the new set of mobile i enclosed the invoice please solve the problem and obliged.

Worst service i am getting in my life... I strongly recommending not to buy motorola device/ phones because they are cheating us at the name of brand & making fool to indian customer. It is more than 25 days and my device not repaired yet & service center personal asking for more 7 days & customer care team are not giving any kind of support apart from giving a time frame every time.

Re: motorola customer care [incident:[protected]]‏
I have submitted my device at motorola authorized service center b2x, star mobile, yeswant plaza, south tokoganj, indore, madhya pradesh & after more than 20 days my device is not ready as per masc personal while customer care personal told me your device is ready. You can see that the kind of communication gap. This is really horrible service experience with company like motorola.

Job sheet no. Amsind003836, gin no. Ginind003897.

Hello sir,
My motorola g (2nd generation) mobile handset is lost on date[protected] please block my mobile handset, so that no one can misuse it. It's details are listed below:
Name - xt1068 (Moto g) 2nd generation
Imei number - [protected]
Imei number - [protected]
Msn - r47axq88kp
Model number - ap3323ad1k8
I will really appreciate your help here.

Thank you!

I have purchased Moto g4 plus from amazon & due to manufacturing defect it stopped detecting SIM in 2 week's. Its' with the service center with job no- AMSPSN000701& the status is not clear. I have escalated it to [protected]@motorola.com, the response is quite pathetic & disappointing. Executives makes false promises & provides incorrect information. Worst ever sales after service experience.

IMEI No.: [protected]
Model: XT1550
Date of Purchase: 29/08/2015

I ordered Motorola 3rd Generation handset from Flipkart on 29th August 2015. Its been a misery ever since.

Right after one month o[censored]se, the handset started giving troubles.I first gave my handset for repair on Feb 17th, 2016 at B2X Motorola Service Center, Marathahalli, Bangalore for heating, battery as well as audio issues.I received the handset back on March 4th after more than 2 weeks. However, none of the issues were fixed as I started encountering the problems right after a week. I called up the service center multiple times as well as customer care but to no avail.

Thereafter, I again deposited the handset to the same service center. After about 10 days I got back the mobile. I was told they forgot to replace the motherboard the first time but this time they have done their job. However, the miseries did not stop there.

I found that my microphone has stopped working and deposited the handset at the same service center for a 3rd time 2 days later. One week later I again got a call that the handset was ready and all issues have been rectified. But this was still not the end of story.

After a month o[censored]se, I started seeing weird issues like battery heating up too much when I talk, issues with the UI, non-responsive touch at times etc. Its been a nightmare using this handset and I have already put in a complaint against Motorola at the National Consumer Helpline (Complaint ID: 947) regarding my hardships.

I am in mood to use this handset anymore. Kindly HELP !

I bought my moto g4 plus in july 2016, due to charging my mobile over night, my mobile didn't start the next day so i gave my mobile to a near by service center (tnagar) on 1 st august 2016, they assured that they would replace the motherboard but they didn't mention a date to collect my mobile. I called them several times there was no proper response.

I have purchased moto g4 plus in june 2016.
But within 1 month... I encountered a serious problem of main touch screen buttons...
I have submitted my moto g4 plus to the service center at jabalpur - arnika enterprise.
Till date i have not got my handset back...
Again & again they service center are delaying the delivery of my handset.
Moreover the customer care a
Doesn't have any information about my handset

I have purchased moto g4 plus on 18/5/2016 and it got spoiled on 7/7/2016 and i submitted my phone b2x service center in pune on 8/7/2016 and the job sheet no. Amspue007729 and the concerned person said i would get my phone in a week and when i escalated about the issue with my phone they said the ic is gone and display and were waiting for parts and yet its been a month the status shows pending for parts and when i contact the motorola customer care they just push me back saying sir we are looking into your case and will you get a solution asap and yet they didn't give back my phone and when asked to provide me with new device i don't get any response from them.

Resp. sir,
I was purchased a mobile phone of motorola (3 generation) on date 25/05/2016.now a days the display of phone has blackish colour.and touch is fine.and i think company should have not problemm to solve my problem in the garrante period ..there have not any problem regarding to touch ..so sir pls noticed ..the complaint and please send me the feedback wuth this complaint..

Brought Moto g 2nd gen in Novermber 2015 and its still under the warranty. Since my screen touch was not functioning, so I had to give my phone to Motorola Outlet in Panaji, Goa. Self handed over the mobile on 29th June 2016, and was told that mobile will be back in a month time. Now it being more than a month and still after tracking my mobile update religiously, i haven't received any positive feedback about my mobile. I really dont know whether my mobile will come back or not?

With due respect I would like to state that I purchased Moto g4 plus about 45 days ago and my phone got dead within 16 days o[censored]se. I have given my phone for repair under warranty on 04th of July, 2016 but there is no progress still. It has been about 31 days and I have also escalated this issue at motorola care support but I am not getting a proper action. The are providing vague dates, with no proper updates. Their escalation team is not responding properly.

I buyed a moto G3 previous year 29.7.2015 my imei number is [protected] the screen just shatter in an accident you show in your advertisement that you use corning gorilla glass 3 which is shatter proof but my mobile shattered how was it not real.I am going to file an case against your company or contact me ASAP on my number -[protected]

Dear Sir,

I have bought the motorola 3rd generation mobile few months back (It is still in warranty period ) . After sometime one day, mobile was not getting charge so i thought it may charging jack problem so i went to motorola service center i.e B2X, shop No. 56, 57, Aggarwal City Mall, Pitampura, North Delhi ([protected]) . Then they said it will take hardly 3 days to get repair. Then after 3 days, i kept trying to contact service center but they never respond to my call after this i tried to contact motorola customer service but they were also not cooperative they also kept delaying by saying every time that call us after 48 hrs (we will tell you status after 72 hrs ) and so on So instead of just taking 3 days, they took 25 days for repair (its motherboard was changed) but motorola company policy is that their service center cannot keep mobile with them for more than 7-10 days.
So It was worst customer service i have ever experienced.

Now the real picture start - after the 4-5 days of this thing, my Mobile start doing unpredictable behavior
- Anytime it get switch off,
- Its battery get drained to 0% battery.
- If i hit lightly, it get switch off or i run with my mobile phone in my pocket it get switch off
-So after every switch off, i need to start it by bootloader.

But today it become worse as usual it get switch off in between then i tried to switch on by bootloader but it is not getting On . Every time it get switch on for 3-4 sec then switch off

I am so frustrated with this Mototola 3rd generation mobile . So I appeal to motorola company to give me new handset

Regards,
Satyam Sehgal

I had purchased motorola g4 plus on 19th june 2016, after connecting sim card in the mobile phone, i had recived network problem which after showing in the service centre in guwahati, the service centre people told me that the mobile phone is having manufacturing defect, the mother board needs to be replaced. But the company is not giving me replacement of the mobile phone even after the mobile phone is having manufacturing defect. Even though they are not giving replacement they should do the repairing at the earliest. But i have given the mobile on 15th july, till now the company has not despatched the part which needs to be replaced. They cant even tell me when the product will be despatched. Please help me as i am facing so much problem due to motorola's manufacturing fault. If they cant get my mobile repaired they should give me replacement as the mobile phone is having manufacturing defect.. My work order no-gwi/mg/16/00390 dated-15july 2016.

Submit my phone moto g3 regarding "charging port not working" issue to authorized motorola service centre... They took 1 week to get is repaired... Got my phone back on 30 july.. And a new problem is generated of voice echo.. This was simply due to their unskilled servicing person they are using... I submitted my phone today i. E. 01 aug., they said it will take 2-3 days to resolve this problem.
And the phone is in warranty period, nw it will be 10-11 days since i submit my phone.
This is simply very poor service and use o[censored]nskilled workforce, simply wasting time and money of customers.

I bought a motorola moto g3 mobile phone in aug. 2015 (which is still under warranty). the company claimed that the phone is water-resistant for upto 3 feet of depth and for 30 minutes. i accidentally dropped my phone in a bucket of water (upto knee length) immediately took it out, removed the cover and dried it. it worked fine for a day but then it stopped working. i went to the authorized service centre and there i was told that it will cost me rs. 5200 to repair my phone. they said that they do not account for any physical damage to the device, but it is clearly mentioned in the warranty book that if this particular device suffers water damage, it is covered under warranty.
Please help!

My motog4 plus stopped working within one month of purchase. Motorola asked me to send it to repair center where i was informed that motherboard was defective and has stopped working. Needs replacement.
Bought phone on 25th may from amazon
Received package on 1st june
Stopped working on around 2nd july
After calls to amazon (Refused to help) and motorola finally gave for repair
On 7th july 2016.
No updates till now about the phone. All they say is parts not received by repair center
Job number : amsahm003298
So without a phone for more than one month now. And motorola pays no heed.

I was facing an issue with Moto X (issue: touch screen not working and sim2 not working) and had given my phone to repair to New Tech Solution service centre at Vashi, Navi Mumbai on 29 June 2016. Today, after 27 days, there is no update in the status of repair. All that they tell us is that the parts are not available and they cannot help us. When we call up the service centre, the executive (Abhijit Patil) talks rudely saying, "main bana ke bheju ka phone!"
Details you may need:
Work order number: VZI/MG/16/00954

MODEL MOTO X XT1572 32GB BLACK

IMEI [protected]