Motorola Mobility Complaints & Reviews

Customer By Web Form (Avik Bhattacharjee) 18/02/2016 04.45 PM
Dear Sirs, I Shri Avik Bhattacharjee, of Kolkata-7000122 purchased one Moto E Mobile bearing Sl. No.[protected] on 21.08.2015. through flipkart . The said Mobile became out of order on 2nd Nov. 2015 and had to be repaired.
Again, on 15th February 2016, Sim slots of the same became defunctioning . On visit to your service centre B2X, Sreebhumi, Kolkata-19, opined that the repairing charge will be Rs.6000/-. When asked for quotation, the company asked for a fees of Rs.272/- at 5.40 P.M. on date, which is totally unjustified prima facie, being more than total production cost of the Mobile Set.
In the above context, I seek clarification / justification for making customer scapegoat / fool .
Therefore, I demand for repair of the Mobile set free of cost or replace the same with a new one within a period of 15 days. In case I am not satisfied, I will be proceed to Consumer Forum / legal action for adequate redressal.
Avik Bhattacharjee

I have given my mobile for repair to Motorola service center on 30th Jan 2016 an they promised me to deliver my mobile within 10-15 working days. Whenever i am trying to reach their customer care, they are not giving me any information regarding my mobile. Please do act accordingly.
My complaint number is :[protected]

Device: moto x style xt1572 16gb black
imei no. : [protected]
jobsheet no. zst/mg/15/08750
I purchased moto x style a Motorola company device from flipkart on 28 oct 2015. its not even two months were completed my device had defect then I went repair centre for this device then they repaired in 4 days. after first repairing in 2 days again my device has lot defects then as per motolrola told me I submitted this device on 2nd January 2016. After this they told they will repaired this device in 6-7 days. after 7 days I called Motorola they told me your device will be repaired on last week of January. again I called for update on 28 jan. they told me you can collect your device on 20 February 2016. i again called on 20 feb they told me your device isn't reapired, and they gave me again closure date 22 march 2016... I want replacement of this device because they gave me such a faulty device. i wasted rs30000 for this device.. i am sure they would not repair this device until 22 march also because they are such a fraud... i have been very very bad and frustrating experience in my life... i want replacement of this mobile i request you please solve my case...

I purchased a Motorola G3 from flipkart
Order Date:[protected] and Invoice Date:[protected]

The phone stopped detecting SIM from18 December 2015, the phone was submitted to the service center on 29 December 2015 and till date I have not received any resolution for same they are not even sure about any ETR,

as per the service center issue is with the Mother Board, its been more than two months and every time i call they say there is consignment issue .

Ticket number[protected].

Facing some issue regarding Ringer of my device (Moto X Play).
raise issue with service center (Bell N Tell Tele Services, Mulund West) on dt 13th of Jan 2016. they gave me TAT of Max 15 days. after 15 days i have raise complaint in motorola on dt. 30 Jan 2016 with Customer Reference number:[protected] stating that "Please collect your device from service centre on 23rd Feb 2016".
Now its 26th Feb 2016 and still not get any resolution for the same.
again i put a reminder mail on dt 24th Jan they came back with feedback "Please collect your device from service centre on 24th March 2016" without any prior notification or reason.

I gave my moto g2 model no. XT1068 ime no. [protected] for repairing in gurgaon service center on 16/01/16. i also visit and call them several times to take status of my phone but response is like it's will take one more week.
i totally frustrated with Motorola service center as well as company as it's only selling phones but not giving good service /positive reprocess in case of any issue with handset
i will

I gave my moto g3 mobile for repair / service before 5 months and whenever I check with customer they keep postponing the device ready date, this is very frustrating. Job ID - AMSC0I001964

Dear sir,
I bought a new motto third generation phone from flipcart.its gorilla screen got shattered and I submitted it for repairing on 22nd november '15 to Kanchan infocom, Jaipur. Now they are forwarding the return date regularly and have not returned the phone till date neither it seems to returning.

Sir,
I had Motorola Gen 3 smartphone which I purchased in October. I had a warranty of 1 year. Suddenly on 27th Jan it had got some issues of power on/off and hence I took it to nearest service center on the same day. However till date they and the customer care executives have not replied me with any details as to when i will get back my phone.
so you can see that it is already 23rd of feb and they are taking too much time to provide the warranty services as if they don't care at all about the customers.
Please look into this matter at your earliest.

I have submitted my handset to your service center on 13th 0f Jan 2016.. My Handset is still not delivered to me as giving me reason of part order pending..
If company is unable to provide parts in proper time why don't company replacing me my new handset...
how many dayz I have to wait for a single part..?

plz provide me proper reason not to sue a company on fraud services or promises in consumer court.

My complaint num[protected]
IMEI-[protected]

SHOCKED AND SURPRISED at the kind of service from a brand like Motorola!

My phone needed a repair, and as per the information on your site, i approached 3 service centers, in Pune and Mumbai, only to realise that they had shut down! NO UPDATE ON YOUR SITE!

Incident:[protected]
26th Jan - I called the customer service 1800.. number and spoke to Arvind Kumar. He gave me a service center address close to my house. After repeatedly asking him if it is still operational, he claimed that it was. On reaching there, i find out that it was closed! MIS LEADING REPRESENTATION!


28th Jan - I called the customer service again. Spoke to Samanjeet Singh, Vinay goud and finally Sandeep who really went out of his way to help me find a center close by that could help.

28th Jan - I handed over the phone to a center in Orchid Plaza in Borivali west Mumbai.

I called the Orchid plaza service center twice, until today, and all i was told all the while was that it will take a week, as they have ordered for a battery, and are awaiting it.

17th Feb - I called the customer service again, and spoke to Madhu, who when i asked to be transferred to Sandeep, promised that he would call me back in an hour. FALSE PROMISES

Today, 19th Feb - Its been over 3 weeks now that my phone is with the service center, and over 2 days since i was promised a call back from the customer service.
I called the customer service, and got Mohamad Moubeen on the call. (strict action needs to be taken against this individual - go through my call recording).
When i asked to be transferred to Sandeep, since he is aware of my case, he tells me that Sandeep is no longer there. That he has been promoted.
Then then puts me on hold, then comes back ans says he spoke to someone, who he says is Sandeep's boss, and that person said that my case will be closed in a week. When i insist to speak to his boss, he put me on HOLD endlessly AND THEN HUNG UP.
RUDE CUSTOMER SERVICE AND NO CLARITY OR UPDATE OR INFORMATION AT ALL.

So now i have been told by some random rude executive that my phone shall be ready in a week, when 'a week'. I really wonder how he got that information or is it just to shut the customer up? And could the person who gave him this information not come on the call?

CANT BELIEVE THIS IS THE KIND OF SERVICE.

Today, 23rd Feb, i get a call and then an email to follow, from Motorola, saying they are HAPPY to inform me that i will receive my handset on 22nd MARCH 2016! (Incident No:[protected]

Who waits 2 months to get a phone repaired?


SHAME ON YOU MOTOROLA!

i was advised before i bough the phone that the customer service was horrible - i now wish i had listened.
I hope my friends dont make the same mistake!!

My moto x play IMI NO. [protected] after 2 months for physical problem in deviced.i droped device on friday 29 jan 2016 for repaire in motorola service center in borivali. they told me the device repaired in 12 to 15 days.but after 15 days device is not repaired so i was called in motorola customer care and i register complaint and complaint no. is[protected]. And customer care also not take seriously to my compliant .Today 25 day complete for device to take in service center and i dont have an any idea when my device is ready. please solved my prombem as soon as possible.

Sir,
i have submitt mobile moto-e-2 for display problem on dated 02/12/2015 in Sai Communication(motorola authorised service center) ghaziabad .after a long time no mobile not repaired. i call many time to motorola customer care no.([protected]) but i have not got any satisfaction reply from customer care .
so plz do needfull ASAP.
thank you
your faithfully
krishna kumar gupta
[protected]

The Internal incident no. of motorola is Incident:[protected] : I had given my phone for screen replacement (as it broke) to authorised service centre of Motorola i.e.B2x in Secundrabad on Dec 21, 2015. Since That day i have been given different delivery dates for work done. Till date company sent me 5 times new delivery date and everytime sends a new delivery date but not repairing the screen. After Sales is a mandatory for any product. I have offered them, That they give me a new phone or an alternate same model handset, which they are not agreeing to. I wish to lodge complaint for this.

Incorrect information provided about the fix of screen broken for nexus 6, wrong advertisement, not happy with the service

Contact me at [protected]@gmail.com

I have submitted my phone for repair of its Screen which was damaged by me on 31/12/15, but service centre of Motorola said that its Board was also not working properly, so that we also change its board which is in warranty and they send a request for the same it is in warranty so this it is replaced free of cost and estimate time for it is One week. But till date my phone was not repaired and they it will take one more month to repair. Kindly tell me how can I attend my calls. No body is replying.

I have subbmited my phone on 11 jan and 1 month gone but my phone is not repaired and they want 1 month more and their customer care exicutive tk so rude they told do what ever you do your is not repaired kindly help me i have purchase my phone only 2 month ago and emi paid every mont but moto have submited myphone in service center since 2 month.i hCe submited my nobile in noida service center.

Irfan Ali
Comtact num-[protected], [protected]

I wish to bring to your kind notice that my new motoral 3 G phone purchased
in August 2015 started facing problem within few months of purchase. Later
it stopped working in December and i submitted the same at motorola repair
center Job No. AMSPUE002996 on 9th January 2016. The phone is still not
repaired and every time I call the customer care they give a standard reply
that new phone parts are not available. They are delaying the issue from last one month and everytime they give a closure date which is again changed to another date from last 4 times this is happening. Customer care does not know what to do so they neither solve they querry not escalate the issue.

I am arpan das.I live in gopalpur saratpally, po-rajarhat-gopalpur, north 24 pgs, kolkata-700136, india.Contact no:[protected].

I submitted my aunt phone(Tanushree paul) and i had display problem in my aunt moto e(1st generation)phone(Imei-[protected]) that it over the display automatically spot violet colour.So, i submitted on 19.12.2015 at 11:35:33 am(Submit over 60days(2month ) .After 15 days i call you but your representative says the motorola company can not send parts i.E. The parts not available in motorola company. After i call motorola care toll free number and lodge a complaint(Complaint number:[protected] against my job number and reason the parts not available and motorola customer care says 8th january call me "sandip sir" and resolve the issue regarding my complaint. But 8th january call me customer representative and says me "sandip sir" call me after next 3days i.E. 11 th january.But 11th january i don’t any call from sandip sir. Again my complaint tarsfer to madhusmita ji and 8th january to 8th february she call me at a one time. Motorola company and b2x service centre change my closing date to date but no solution regarding my phone.3february2016 motorola mail me closing date 06.02.2016.But thereafter over closing date but my handset not repair because parts pending. I also said the customer care that the company don’t send my parts please replace my phone or back my money. But no response any. Today my phone submitted service center over 60days and i don’t believe motorola company and b2x service centre. Because the company and service center don’t solve my problem and change closure date to date. Many time i request you take immediately action regarding my problem and send my parts to service centre immediately. My device is very urgent. I do not want any action in motorola company and b2x service centre but the company and service centre behavior and parts delay forced me complaint lodge in consumer forum.You cross “deficiency in service”.

I have motorola 3g now a days my phone is having problem when i put my charger into the phone sd automatically ejected . i went to my nearest service center before 18 days i told my problem to them they have submitted my phone and sad to me that uh can take after few days when i went there they sad you phone is ok now but when i went home i face same problem again. yesterday i went there they submitted my phone and sad that in this phone there is a problem of motherboard and they ask me for 20 days i have sad yes. today they called and sad sir your phone is ok you can come and collect when i went for collecting my phone and when i came back at home i saw that my display is coming out again i went there and told my problem they put glue on the display of my phone but they have not put properly. my phone is irritating me because it is looking weard because of that glue but its ok. when i came back home and put charger for check again sd card removed automatically again i went there they sad now its ok then again i come back to home and checked i face same problem again i went there the same thing repeated again and again but a last i went there they submitted my phone. its my humble request plz pay attention and get my phone ok and in a good conditions that glue is making my phone look older and weard and plz pay attention on that sd issue or provide me a new phone