Motorola Mobility Complaints & Reviews

NEVER BUY MOTORLA my moto x play is given in the service center for last 2.5 months but till now I have never got my phone. Pathetic services provided by Motorola customer care. Today got a call from the company saying that phone is repaired but it has not been repaired till now. Motherboard issue is not been solved.

Regards,
Hardik
[protected]

Its surprising that a Company like Motorola do not have spares available. I have submitted my Motorola Phone for Repairs on February 5th, 2016 at Thane service center and after so many follow up, got a call from Motorola service department, Ms. Madhu stating that I will get my hand set repaired not before 20th of March. And when I stated that I will raise this concern with different Social media's, it seems they do not have any issues.

From today I m going to start posting and requesting proposed customer not to buy Motorola products, as there is a huge gap on repairs and maintenance.

I have purchased a Moto X play 32 gb on the last week of September 2015 from Flipkart, ever since then the phone had heating issues & it gets heated up like iron bar.I have asked Flipkart to refund or replace it but it didn't approve of it after doing some assessment through smartcheck apps.I tried to call them even after that but they kept saying that they have got some technical issues & in that way I was deprived of 30 days return option.After just 2 month o[censored]sage my rear camera ( so called 21 mp) vanished from the camera interface, sd slot could read any memory card, & also the heating issue was still there.So I left my phone with the customer service center on 13th Jan 2016, but now its been more than 1.5 months that my phone is left with the service center and they are saying that they are unable to recieve the parts from Motorola.Now after calling the Motorola customer care for more than 10 times, I am unable to get a positive response They either put me on hold or ask me to wait for the parts which means I will have to wait for 2.5 months to revieve my hsndset.Now they have asked me to wait till 27th March which means another month.On 6th Feb I have received an email saying that I will get my phone by 25th Feb which was a false assurance on their part now again I have to wait till 27th.I am unable to use this phone since purchase as it is a defective handset.I would like to get my money refunded or replace my phone with a working handset.Please see through this matter as I am left devastated & disappointed with such unprofessional approach.I really want you to do me this favor & get it refunded.
Thanking you
Moumita Chakraborty.
[protected]@gmail.com

Customer Service center with which the handset it left: Wireless Communication.
Address：55 Maniktala Main Road, Opp Bagmari Loknath Mandir, Kolkata-700054, West Bengal

Customer By Web Form (Avik Bhattacharjee) 18/02/2016 04.45 PM
Dear Sirs, I Shri Avik Bhattacharjee, of Kolkata-7000122 purchased one Moto E Mobile bearing Sl. No.[protected] on 21.08.2015. through flipkart . The said Mobile became out of order on 2nd Nov. 2015 and had to be repaired.
Again, on 15th February 2016, Sim slots of the same became defunctioning . On visit to your service centre B2X, Sreebhumi, Kolkata-19, opined that the repairing charge will be Rs.6000/-. When asked for quotation, the company asked for a fees of Rs.272/- at 5.40 P.M. on date, which is totally unjustified prima facie, being more than total production cost of the Mobile Set.
In the above context, I seek clarification / justification for making customer scapegoat / fool .
Therefore, I demand for repair of the Mobile set free of cost or replace the same with a new one within a period of 15 days. In case I am not satisfied, I will be proceed to Consumer Forum / legal action for adequate redressal.
Avik Bhattacharjee

I have given my mobile for repair to Motorola service center on 30th Jan 2016 an they promised me to deliver my mobile within 10-15 working days. Whenever i am trying to reach their customer care, they are not giving me any information regarding my mobile. Please do act accordingly.
My complaint number is :[protected]

Device: moto x style xt1572 16gb black
imei no. : [protected]
jobsheet no. zst/mg/15/08750
I purchased moto x style a Motorola company device from flipkart on 28 oct 2015. its not even two months were completed my device had defect then I went repair centre for this device then they repaired in 4 days. after first repairing in 2 days again my device has lot defects then as per motolrola told me I submitted this device on 2nd January 2016. After this they told they will repaired this device in 6-7 days. after 7 days I called Motorola they told me your device will be repaired on last week of January. again I called for update on 28 jan. they told me you can collect your device on 20 February 2016. i again called on 20 feb they told me your device isn't reapired, and they gave me again closure date 22 march 2016... I want replacement of this device because they gave me such a faulty device. i wasted rs30000 for this device.. i am sure they would not repair this device until 22 march also because they are such a fraud... i have been very very bad and frustrating experience in my life... i want replacement of this mobile i request you please solve my case...

I purchased a Motorola G3 from flipkart
Order Date:[protected] and Invoice Date:[protected]

The phone stopped detecting SIM from18 December 2015, the phone was submitted to the service center on 29 December 2015 and till date I have not received any resolution for same they are not even sure about any ETR,

as per the service center issue is with the Mother Board, its been more than two months and every time i call they say there is consignment issue .

Ticket number[protected].

Facing some issue regarding Ringer of my device (Moto X Play).
raise issue with service center (Bell N Tell Tele Services, Mulund West) on dt 13th of Jan 2016. they gave me TAT of Max 15 days. after 15 days i have raise complaint in motorola on dt. 30 Jan 2016 with Customer Reference number:[protected] stating that "Please collect your device from service centre on 23rd Feb 2016".
Now its 26th Feb 2016 and still not get any resolution for the same.
again i put a reminder mail on dt 24th Jan they came back with feedback "Please collect your device from service centre on 24th March 2016" without any prior notification or reason.

I gave my moto g2 model no. XT1068 ime no. [protected] for repairing in gurgaon service center on 16/01/16. i also visit and call them several times to take status of my phone but response is like it's will take one more week.
i totally frustrated with Motorola service center as well as company as it's only selling phones but not giving good service /positive reprocess in case of any issue with handset
i will

I gave my moto g3 mobile for repair / service before 5 months and whenever I check with customer they keep postponing the device ready date, this is very frustrating. Job ID - AMSC0I001964

Dear sir,
I bought a new motto third generation phone from flipcart.its gorilla screen got shattered and I submitted it for repairing on 22nd november '15 to Kanchan infocom, Jaipur. Now they are forwarding the return date regularly and have not returned the phone till date neither it seems to returning.

Sir,
I had Motorola Gen 3 smartphone which I purchased in October. I had a warranty of 1 year. Suddenly on 27th Jan it had got some issues of power on/off and hence I took it to nearest service center on the same day. However till date they and the customer care executives have not replied me with any details as to when i will get back my phone.
so you can see that it is already 23rd of feb and they are taking too much time to provide the warranty services as if they don't care at all about the customers.
Please look into this matter at your earliest.

I have submitted my handset to your service center on 13th 0f Jan 2016.. My Handset is still not delivered to me as giving me reason of part order pending..
If company is unable to provide parts in proper time why don't company replacing me my new handset...
how many dayz I have to wait for a single part..?

plz provide me proper reason not to sue a company on fraud services or promises in consumer court.

My complaint num[protected]
IMEI-[protected]

SHOCKED AND SURPRISED at the kind of service from a brand like Motorola!

My phone needed a repair, and as per the information on your site, i approached 3 service centers, in Pune and Mumbai, only to realise that they had shut down! NO UPDATE ON YOUR SITE!

Incident:[protected]
26th Jan - I called the customer service 1800.. number and spoke to Arvind Kumar. He gave me a service center address close to my house. After repeatedly asking him if it is still operational, he claimed that it was. On reaching there, i find out that it was closed! MIS LEADING REPRESENTATION!


28th Jan - I called the customer service again. Spoke to Samanjeet Singh, Vinay goud and finally Sandeep who really went out of his way to help me find a center close by that could help.

28th Jan - I handed over the phone to a center in Orchid Plaza in Borivali west Mumbai.

I called the Orchid plaza service center twice, until today, and all i was told all the while was that it will take a week, as they have ordered for a battery, and are awaiting it.

17th Feb - I called the customer service again, and spoke to Madhu, who when i asked to be transferred to Sandeep, promised that he would call me back in an hour. FALSE PROMISES

Today, 19th Feb - Its been over 3 weeks now that my phone is with the service center, and over 2 days since i was promised a call back from the customer service.
I called the customer service, and got Mohamad Moubeen on the call. (strict action needs to be taken against this individual - go through my call recording).
When i asked to be transferred to Sandeep, since he is aware of my case, he tells me that Sandeep is no longer there. That he has been promoted.
Then then puts me on hold, then comes back ans says he spoke to someone, who he says is Sandeep's boss, and that person said that my case will be closed in a week. When i insist to speak to his boss, he put me on HOLD endlessly AND THEN HUNG UP.
RUDE CUSTOMER SERVICE AND NO CLARITY OR UPDATE OR INFORMATION AT ALL.

So now i have been told by some random rude executive that my phone shall be ready in a week, when 'a week'. I really wonder how he got that information or is it just to shut the customer up? And could the person who gave him this information not come on the call?

CANT BELIEVE THIS IS THE KIND OF SERVICE.

Today, 23rd Feb, i get a call and then an email to follow, from Motorola, saying they are HAPPY to inform me that i will receive my handset on 22nd MARCH 2016! (Incident No:[protected]

Who waits 2 months to get a phone repaired?


SHAME ON YOU MOTOROLA!

i was advised before i bough the phone that the customer service was horrible - i now wish i had listened.
I hope my friends dont make the same mistake!!

My moto x play IMI NO. [protected] after 2 months for physical problem in deviced.i droped device on friday 29 jan 2016 for repaire in motorola service center in borivali. they told me the device repaired in 12 to 15 days.but after 15 days device is not repaired so i was called in motorola customer care and i register complaint and complaint no. is[protected]. And customer care also not take seriously to my compliant .Today 25 day complete for device to take in service center and i dont have an any idea when my device is ready. please solved my prombem as soon as possible.

Sir,
i have submitt mobile moto-e-2 for display problem on dated 02/12/2015 in Sai Communication(motorola authorised service center) ghaziabad .after a long time no mobile not repaired. i call many time to motorola customer care no.([protected]) but i have not got any satisfaction reply from customer care .
so plz do needfull ASAP.
thank you
your faithfully
krishna kumar gupta
[protected]

The Internal incident no. of motorola is Incident:[protected] : I had given my phone for screen replacement (as it broke) to authorised service centre of Motorola i.e.B2x in Secundrabad on Dec 21, 2015. Since That day i have been given different delivery dates for work done. Till date company sent me 5 times new delivery date and everytime sends a new delivery date but not repairing the screen. After Sales is a mandatory for any product. I have offered them, That they give me a new phone or an alternate same model handset, which they are not agreeing to. I wish to lodge complaint for this.

Incorrect information provided about the fix of screen broken for nexus 6, wrong advertisement, not happy with the service

Contact me at [protected]@gmail.com

I have submitted my phone for repair of its Screen which was damaged by me on 31/12/15, but service centre of Motorola said that its Board was also not working properly, so that we also change its board which is in warranty and they send a request for the same it is in warranty so this it is replaced free of cost and estimate time for it is One week. But till date my phone was not repaired and they it will take one more month to repair. Kindly tell me how can I attend my calls. No body is replying.

I have subbmited my phone on 11 jan and 1 month gone but my phone is not repaired and they want 1 month more and their customer care exicutive tk so rude they told do what ever you do your is not repaired kindly help me i have purchase my phone only 2 month ago and emi paid every mont but moto have submited myphone in service center since 2 month.i hCe submited my nobile in noida service center.

Irfan Ali
Comtact num-[protected], [protected]