| Address: Nagpur, Maharashtra, 440008 |
| Website: motorola |
Compain no.[protected]
Moto droid turbo
I would like to know if the company cares about your customers at all or no.
Since the day the phone has been submitted to the service centre, there is no response from the company's end regarding anything. They are least interested to inform the customer about anything. From the day the phone submitted, i have mailed regarding the problem, chat live with the support, made several calls to the service centre, but no solution as yet. The phone submission date was 16th feb and its been 42 days since the phone was submitted already. They say said the phone is kept on priority basis and we are trying to resolve the issue as soon as possible, but i dont see any effort taken as such.
I was first told that the parts are not available and will be available soon and you will get the phone by 19th march, so please be patient till then. So i did wait for a month thinking it will be repaired by 19th march. But when i called, they said the parts are still not available. And i was not even informed about it. Everytime i called i could only get a response saying you will get a call back from our team within 48 hours. So the every 48 hours that i called i could only hear the same thing, wait for another 48 hours. So i dont know what does that mean because 48 hours never got over. Its not the customers fault that the parts are not available, the company is suppose to either provide a replacement or a phone which i can use. Either repair the phone or replace the phone. Even after so much, the parts are still pending, i cannot wait any further, so please if you cannot repair the phone return it back because this customer service is not satisfactory at all. `the feedbacks provided are useless, never taken care of, i complained regarding the service centre, still no response.
My phone is been in the service centre for 2 months, and that is almost 20% of my warranty time of the phone is over and i could not even use the phone.
Really disappointed and still not expecting a positive reply from the company because there is no scope can never recommend phones for this kind of service.
Also i would like to complain about miss madhu smitha from the company who has been making false commitments and promises that your phone will be repaired within 7 days or 12 days and stretching the dates since a month.
Also told me that please collect your device and get it repaired yourself if you cannot wait.
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2016
Motorola Mobility Customer Care's response Hi Yugalj,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support
Mohit
[protected]