| Address: Nagpur, Maharashtra, 440008 |
| Website: motorola |
Compain no.[protected]
Moto droid turbo
I would like to know if the company cares about your customers at all or no.
Since the day the phone has been submitted to the service centre, there is no response from the company's end regarding anything. They are least interested to inform the customer about anything. From the day the phone submitted, i have mailed regarding the problem, chat live with the support, made several calls to the service centre, but no solution as yet. The phone submission date was 16th feb and its been 42 days since the phone was submitted already. They say said the phone is kept on priority basis and we are trying to resolve the issue as soon as possible, but i dont see any effort taken as such.
I was first told that the parts are not available and will be available soon and you will get the phone by 19th march, so please be patient till then. So i did wait for a month thinking it will be repaired by 19th march. But when i called, they said the parts are still not available. And i was not even informed about it. Everytime i called i could only get a response saying you will get a call back from our team within 48 hours. So the every 48 hours that i called i could only hear the same thing, wait for another 48 hours. So i dont know what does that mean because 48 hours never got over. Its not the customers fault that the parts are not available, the company is suppose to either provide a replacement or a phone which i can use. Either repair the phone or replace the phone. Even after so much, the parts are still pending, i cannot wait any further, so please if you cannot repair the phone return it back because this customer service is not satisfactory at all. `the feedbacks provided are useless, never taken care of, i complained regarding the service centre, still no response.
My phone is been in the service centre for 2 months, and that is almost 20% of my warranty time of the phone is over and i could not even use the phone.
Really disappointed and still not expecting a positive reply from the company because there is no scope can never recommend phones for this kind of service.
Also i would like to complain about miss madhu smitha from the company who has been making false commitments and promises that your phone will be repaired within 7 days or 12 days and stretching the dates since a month.
Also told me that please collect your device and get it repaired yourself if you cannot wait.
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2016
Motorola Mobility Customer Care's response Hi Yugalj,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support
Inbox
x
Motorola India
Recently you requested personal assistance from our on-line support centre. B...
4:57 PM (2 hours ago)
ervksharma .
Attachments7:21 PM (14 minutes ago)
to supportforums, Motorola
HI,
I think u haven't read my full mail properly, along with attached file how can u say phone is routed, i simply say my phone working fine
my phone didn't work after switch off/on .after i tried to charged my headset it showing phone is charging but after 1-2 Hr. phone showing same status.
and your service center engineer show me different phone like it is routed what of error you taking that not covered in warranty . i am attaching both pic
Please read my previous mail properly before replied
Ref no of Job ##
FAB/MG/16/00010
Regards
vivek sharma
[protected]
On Mon, Apr 18, 2016 at 4:57 PM, Motorola India wrote:
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Email : PHONE STILL NOT REPAIRED
Discussion Thread
Response Via Email (Sunil) 18/04/2016 04.57 PM
Customer Reference number:[protected]
Dear viveksharma
Sorry for the Inconvenience.
As I already informed you that your device has been Rooted so it can't covered under warranty.If you want to repair your device it will be chargeable and cover as O.W only.
Thank you for bringing this to our attention. Your concerns are important to us so I will escalate this matter. I will contact you with an update in the next 3-4 days .This is an unusual scenario and I will make sure that your concern is taken care of. Please contact us anytime between 9am to 9 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.
[protected]
www.motorola.com
Customer By Email (mr viveksharma) 18/04/2016 12.30 PM
HI
My phone working fine earlier, i had done simply switch off/on the phone
then my phone didn't switch on again it give error boot image file missing, there after i call moto care for find the resolution of phone, they
provide the instruction as like normal mode, recovery mode, factory default
option but it didn't power up, they advise to visit motorola care .after i
submitted my phone, they are saying it is under diagnosis state . on 8th
april i personally visit there and told me your phone in routed, i don't
know is it my phone they power up, when i ask him it is my phone he said
yes it my phone .it totally open how i can recognized my phone in that
condition .they simple said there is problem in motherboard, it cannot be
repair . it is approx 4400 Rs. after i taken back my phone from service
center .
because it big amount for me . i cannot afford this much amount as i
Common Man, as i bought this smart phone to consider as Motorola Big
brand in india but service center behavior regarding phone is totally wrong
.as they return back my phone simple as i given to them, but by mistakenly
they show me different phone because my phone never power up . it just give
on given error . i attached pic and it is not charging both 2 pic are
shown .
it is repairable, please repair it because changing hardware not solution, as i my cause please consider ii is in
under warranty it is not Rooted phone .
Hope u will understand my pain .
Regards
vivek sharma
On Mon, Apr 18, 2016 at 10:25 AM, Motorola India <
[protected]@mailwc.custhelp.com> wrote:
>
>
>
>
>
--
* Regards*
*VIVEK SHARMA*
*NSS Engineer*
*[protected]@gmail.com *
*[protected] *
==================== image File Attachment ====================
IMG_20160418_[protected]_HDR.jpg, 3351124 bytes, Added to incident
==================== image File Attachment ====================
IMG_20160418_[protected]_HDR.jpg, 3515425 bytes, Added to incident
==================== image File Attachment ====================
IMG_20160418_[protected]_HDR.jpg, 5108211 bytes, Added to incident
Response Via Email (Sunil) 18/04/2016 10.25 AM
Customer Reference number:[protected]
Dear viveksharma
Sorry for the Inconvenience.
As I already informed you that your device has been Rooted so it can't covered under warranty.If you want to repair your device it will be chargeable and cover as O.W only.
Thank you for bringing this to our attention. Your concerns are important to us so I will escalate this matter. I will contact you with an update in the next 3-4 days .This is an unusual scenario and I will make sure that your concern is taken care of. Please contact us anytime between 9am to 9 pm from Monday to Sunday
Kind regards,
Motorola Mobility India Ltd.
[protected]
www.motorola.com
[---001:003198:54101---]
--
Regards
VIVEK SHARMA
NSS Engineer
[protected]@gmail.com
[protected]
3 Attachments
Motorola Support Forums
Hi Vivek, Hope Mr. Sunil Kumar had spoke with you. Rooted devices will not co...
7:28 PM (7 minutes ago)
ervksharma .
7:35 PM (0 minutes ago)
to Motorola
HI
No One spoke with me, it is not routed device .
Regards
vivek sharma
[protected]