Motorola Mobility Complaints & Reviews

Sir,
This is draw your kind attention towards the topic that, i was facing some problem in the display in my handset moto g-2(Imei no-[protected]/[protected]) and for the same i forwarded my handset to amblax services(Add: r-51, f/fl, main vikas marg, shakarpur, delhi-92) on 19/02/2016.
The concerned service center returned my handset on 08/03/2016 and as per officials they told me that now the handset is in perfect condition.
While using the handset, post return period i found that the issue is not yet resolved and one of the major problem found that, the handset imei no has been changed to (Imei no-[protected]/[protected]).
Hence, i request to kindly look after the matter at the earliest possible, as revert/reply received from the service center is totally in a rude manner & also i feel cheated from them.
Further, the only resolution left is to forward a new handset in respect of the above concerned complain.

Your's faithfully,
Srijan kumar

I bought Moto X Play on 23 Dec 2015, On 6 Feb 2016 I submitted my phone to motorola customer care service as display of my phone got malfunctioned. After 15-20 days when I asked for status, it was told to me that request of Display is pending as this part is not available and also my complaint got escalated to higher team.
On 29 Feb 2016, executive mailed me that I will get closure date in next 2-3 weeks and finally escalation team called me and on 17 March 2016 I got mail that my device will get repaired on 25 March 2016. When I call service center on 26 March 2016, they told me that device is not repaired yet and device part request is pending as it is still not available.
Motorola makes a fake commitment to me and I have attached those mail also.
I have asked for replacement of phone but no one is interested.
Around 2 months of phone warranty have been wasted as phone is at service center itself.

Either Motorola should replace my phone with new Moto X Play or refund.

Customer Reference number:[protected]
Work Order Number: ZQJ/MG/15/05778

Please look into this matter. Thank you

I have bought nexus 6. Within 9 months, there was a charging issue in it. I went to s.G.Infotech one in borivali(W) on 7th january 2016. They told me that your device will go in company and company will fully repair it. But i visited the service centre on 16th january and i was shocked to find that between 7th january to 15th january i didn’t receive any message or call from the service centre regarding my device. I had to wait for 1 hour. They told me that charging issue was solved. When i was checking my phone, i noticed there wasn’t any camera application. My one issue was solved at a cost of generating another issue. My camera was working fine before i submitted my phone to service centre.

Ms.Madhu from rss team was handling my case, she gave me a call on 7th feb stating she will give me a final report and compensation about my phone by 26th feb. Mr. Irfan gave me a call on 26th feb by saying closure date is 7th march. Today is 25th march, i still dont have my phone with me. Customer care talk rudely with customers.

I purchased a mobile handset on[protected] and after 1 month mobile got automatically switched off, however customer care (B2x) has confirmed that motherboard is complained.After servicing mobile has started giving another trouble, echo received to another person and the service center repaired and charged me rs.480 but the issue is still not resolved.

Mobile purchase :[protected]

Motherboard changed :[protected]
Ear phone repaired :[protected]

Customer care : b2x marathahalli branch, techtronix mobile solutions

Dear. sir.
i moto g2. mobile perches on 14/12/215 afterone month 15/1/2016 mobile phone is dead i submit phone in service center on 16/1/2016 but after 2 month not repair. my phone. service center person say not availeble spare motherboard . this resene phone repair delay.
moto excutive madhu is delay date by date first repairdate 29/1/2016 but not repair phone . aftet call repair date 18/2/16 but not repair.afterdate 28/3/16 but godbless you.repair my mobile job no. AMSPUE003141

I bought a Moto X Style from Flipkart. It worked well for 2 months. After that it started showing problems. It automatically restarts and most of the time it wont go past the logo screen when booted. I gave it to a Motorola Authorized Service Centre named Ridham Mobiles at Kozhikode, Kerala. I called them in a week and they told me that the mother board needs to be replaced and they will contact me once it is done. After 10 days with no call from them I tried to contact them but their phone was switched off. Somehow I got through and they picked up the phone and told me it was not ready yet and asked me 20 more days. After 20 days I contacted them again and they told me it was not ready and asked me 10 more days. Again after 10 days I contacted them and told me it was not ready yet again. I again gave them 10 more days twice like this and contacted them after that and it wasn't ready yet. This time I asked them why and they told me that the mother board the company had sent was a damaged one so they ordered another one. They asked me a week more and I gave them ten more days. After that when I contacted them they are asking a week more. Now it has been 2 months.My 2 months warranty period is already lost. I regret that I bought a motorola product.

My Job Sheet No : 3657

Dear Sir,
My complain Against Motorola Service In Ranchi.
Following Reason..Given...

I purchased my Mobile (MOTO G 3rd gen) Price 12999/- on flipkart August 2015.

Due to some technical problem i submitted my mobile on 11/1/16 to IT
Services (Motorola service center) in Ranchi Ph No[protected].
Work Order No- RI/MO/A 8431.(Ranchi)

I also called on motorola customer care[protected]
they gave me new work order no RIT/MG/15/01358.
also registered my complain No[protected].


After all these process i got my phone but still it is not working
properly. They changed my phone's mother board but after 2 days it not
even start properly.
I submitted my mobile again to service center in Ranchi.
And Still waiting...

PLEASE LOOK ON THIS COMPLAIN MY MOBILE NO = [protected] / [protected].


Thanking..
Abhishek kumar

I have purchased a Motorola mobile through flipkart online on 20.10.2015. The mobile developed some problems from November third week. I took it to Chennai Ariel Electronics Pvt. Ltd., who is the authorised service centre for Mororola. It took almost 40 days for them to rectify and give me the set on Jan 20, 2016. As again my mobile developed some problems from second week of February. It was handed over to Trident Technologies another authorised service centre for repair on 17th February. It is yet to be rectified.
Three months of warranty period has lapsed even without using my handset. Further, I am upset to have purchased Motorola in the first place. After purchasing the set I could not use continuously for atleast one month till date. Five months have lapsed so far.
I am also not in a position to contact my contacts since the contact numbers are in the phone and everytime transferring the numbers from one phone to another is a tedious process. Having purchased a Motorola set, you cannot expect me to have another spare smartphone, just to use when this phone is under repair. Since, Nov’2015, I had to loose a lot of time, to recover the contact numbers from the mobile I had to loose important messages which came to my Motorola set. I had to loose valuable data stored in my handset. All this had created unbearable mental tension.
I request Motorola to step up its quality of product and also to give me a new mobile free of cost in addition to repair of the old mobile.

Yours sincerely,
K. P. ANAND
Principal Director,
Regional Training Institute,
Indian Audit and Accounts Department,
Chennai- 600 018.
Mob: [protected]
E.Mail - [protected]@hotmail.com

My Moto X Play Headset got repaired. I Went to Motorola Service Center in Ramaswamy Street, T. Nagar, Chennai - 600017. But Mr. Gavas (Service Person) refused to replace my headset which is under warranty & as it was looking old (Black yellow). Also he very rude when replying back to me & he was shouting in front of all the customers. He told "if you dare then complaint about me anywhere". He gave the name & number too as he thinks that nobody will complaint about him. His Number is +91 [protected]. Please take necessary action. i want my problem to be resolved & others too.

Dear sir/madam
I have submitted my mobile phone to motorola service centre (Under warranty) m/s i - pick solution india pvt ltd, f12 bhagat singh mkt cp, delhi work order no. A0a/mg/15/01835 dated[protected] with assurance to return in 15 days but till[protected] has not been repaired. I have much harassed with the services.

I have bought a mobile of Motorola( 3rd generation) and accidently the screen got shattered after 1 month. When I reached to the service center, they charged me full payment for the screen and returned my phone after 3 months. But when I reached home my screen got affected again without reason. After that i have been visiting many care centers, but they are not giving any response and finding other faults with the phone. It is so disgusting that moto is turning out so unprofessional to its customers. Please take care of that, my no is [protected] and rply with a substantial reason.

Sir I purchased a moto e2 mobile phone bill dated 7 June 2015 invoice number DEL[protected] from Flipkart. Imei number of the phone is [protected]. The phone has a lot of problems and within 7 months the phone has been sent to the service centre 4-5 times. Firstly there was a problem regarding the ringing of the phone for that the phone was given twice after that problem got sorted out there was a problem with the speaker then touch issues there is no complete solution coming in this phone. The number of days I have used the phone is less than the number of days phone was in service centre and now it is becoming very inconvenient for me. I''m still using my old phone so whats the purpose of buying a new one. The phone is again defective after recent rectification.Its my request that the phone gets replaced so that I can use the services properly. Seeking for a positive reply and action to be taken regarding this. Regards, Neeraj Jain

Did every thing as their service executive said, but now they said i have to take to the service center -i contacted service centre no. Give by customer care executive and he said we don't give service to motorola products, i again rang up customer care now they said if they dont service we cant do anything, i[censored] want ur set repaired u have to go to the other service center which is very far away from my home about 180 kms, what do i do was it my mistake i bought their product.

I have purchased moto g turbo mobile before 2 months,
Now m facing charging problem, first my mobile charger stopped working then i have given it to service center but they are giving unsatisfactory answers/ignoring.
Now the mobile is not charging with other chargers too.
Its really irritating.

Dear sir or madam,
i purchased moto g3 on 8th aug 2015. i enjoyed a lot while using it. but in dec my mob stopped working. i subbmitted it to nearest service centre in indore at palasia on 26th dec. they told me that my mobile has a software problem, i will be solved by 1 or 2 days.
but after 2 days they said that my mobile has motherboard problem and parts are not available so my device will be ready in 20 to 25 days. i called them after 20 days and they again said that parts are not available, and the same story repeated even after 80 days of waiting period. i also lodged a complaint about it on moto service care but they said thet my device will be ready by the end of this month.
please send back my mobile soon of refund my money back. i can not wait anymore.
my work order no is :- IND/MG/01204

I have submitted my device on 8th Jan 2016 for its broken screen repair work with work order no. ZST/MG/15/08642. After that I faced motherboard issue, because of which I have submitted my device back again within half an hour after the previous repair work with a new work order no. ZST/MG/15/09752. Its been 3 months I don't have my phone. Now I cant tolerate this anymore. Every time I call and mail Motorola, I hear the same thing that your case has been escalated and you will receive a call back ASAP. But I didn't received any call after that. Now, I want a new device i.e., replacement or else I want my money back.

Motorola handset has been given to service centre on 6th FEB, but still there is no update from service centre.They sent me a mail to deliver the product on 2nd March, but they did not. whenever I have called they just extending the dates.But they yet not touched the phone. Even today they told me we could not do that you need to wait.They have given multiples call back date, but never ever did that.

I need a immediate action on that.

1) Mobile phone is hanging frequently
2) toggle key not working properly
3) android operating sysytem is not updating
4) data is not safe & secure in motorola phone
5) internet speed is slows suddenly.

In my cell phone, the ear phone jack was not working properly, as the voice was on speaker even when the ear phones were plugged in. I raised a complaint about the same to Motorola's service centre in Nehru Nagar, Ghaziabad. They told me that it was because they phone got wet. However, nothing such has ever happened to my phone. Also, they told me an expense of Rs. 10, 000/-. My cell phone's cost is 13, 000 when I bought it, and as per the branding agencies of Motorola, Moto-G3 is water-resistant. Even after consistent trials of follow-ups from the Motorola team, nothing has happened till date. In fact, they are not even responding to my request of consideration as it has been hardly 7 months that I bought the cell phone; and have been facing this problem after raising request since past 1 month.


Dear Concerned, I am an average working professional, who works away from his home town. Having bought a gadget from an esteemed organization as Motorola, I did not expect this kind of treatment for the customer, or such in-difference for their own product. In fact no one is even willing to respond to me with an optimal possible solution for my problem. Having bought a phone that costs 13, 000 Rs, one can not think of re-investing an equivalent sum for its repair. My problem should be addressed within my warranty as the branding agencies had claimed that Moto G-3 is water-resistant, hence, even if some-how my phone got a little wet- which I do not remember happening at all- it should be covered under my warranty of the phone.


Either my phone should be repaired under warranty, or I should be provided with a totally working, new hand set, with effective warranty from current date.

I have broken my moto x style screen which I oddly used for 10 days. I submitted my phone to moto service centre to repair the screen.. I called even moto service centre for the status and they said it will take 1 month time as the screen is not available in india and they need to get it from usa. again after one month I called them now they r saying it will take another 3 weeks time still the screens are not available. Why moto is selling phones in india without the parts available in india.
I asked them to return my money back as it took too long no response from moto