Motorola Mobility Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I have bought motorola phone 2nd generation product 14 months back and now as per motorola service center its mother board is faulty. For mother board they are charging 10k.

Pls let me know this product faulty just after warranty expired. Either they gave old product or faulty, when i bought this.

Pls get the phone exchanged with new one

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2016

Motorola Mobility Customer Care's response Hi Kumud03, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: 854318

I was using MOTOROLA moto xplay 16gb black mobile .I got OS update information and i did it .After update phone was working fine but suddenly i found speaker was not working properly.I could not able to called and also ringing problem.And phone bettary drain very quickly.
so i gave it to service center which is located in Patna(Bihar, BEM TRADING) on 8/3/2016. They told me that the phone has hardware issue we repair it within a week .But till now i did not get my phone back .when i was calling them they told me that they did not found hardware of my phone.

date of submitting-8/3/2016
service center name-BEM trading, patna
LST/TIN No-[protected]
contact no-[protected]

Aug 29, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2016

Motorola Mobility Customer Care's response Hi Gautam,

We apologize for the inconvenience caused. Please send us an email to [protected]@motorola.com with job sheet number and your contact details.

Regards,
Srujan
Motorola Support.

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Address: New Delhi, Delhi, 110095

Website: motorola-mobility-en-in.custhelp.com/app/mcp/service?g_id=5183&session=aEySHEMm

Customer Reference number:[protected]Delhi, India)

This mail is regarding my frustration and my worst experience with Motorola company. Before this incident, I was a follower and loyal customer of Motorola but this incident has reciprocated my perception about the company.

I went to Authorized motorola service center (Amblex Services, Shakarpur Delhi ) to replace gorilla glass of my Moto X play and they replaced it on the same day but they created another issue and since then my handset can't recognize memory card. And after visiting to same service center 3 times, every time they fixed issue temporarily (I realized, they are working without thinking).
Finally, I went to another authorized service center (Gole Market, Delhi) to diagnose the root cause. and after checking it they said pins of memory card slot has been damaged so they advice me to deposit the handset. So I deposit my phone on 12th march and today its 31st March and I haven't received my handset yet. And in between they have revised delivery date of handset thrice. When I'm chasing Mototola customer care, they have no idea on the reason. Moreover, engineer was is looking after my case is not responding to my mails, not talking to me on call. Now I'm in a doubt whether I'll get my phone back or not.

I don't have spare handset and I took one basic phone (not smart) from my friend on loan for 5 days and with every change in your committement to deliver the handset i also have to extend the days to return the basic phone. Every single day without a smart phone is causing loss to my business in huge way now. I am also feeling tense about it these days.

Also I have google to check if Motorola is really concerned about their valuable customers or not... But I got shocked when I saw that I'm not the only victim facing this issue. There are many customer who didn't get their phone back from Morotole Service center.

Pls help me in any way you can.

PS:- I have sent emails but no revert, and customer care doesn't have information.

Rohit

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2016

Motorola Mobility Customer Care's response Hi Rohit, Weâ€™ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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R

Rikk Rikk

Mar 31, 2016

Team,
This is standard reply from you. Can you please provide detailed information on the status with call support.
Also I want to complaint about your engineer (Arvind Kumar) from chennai who is least interested in handling my case.
As i mentioned in my previous mail, I can't wait till 12th April. Please return my handset or replace my handset or provide me spare handset till the time to repair my handset.

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R

Rikk Rikk

May 13, 2016

No action has been taken yet and no reply from Motorola. Can somebody please take action against this fraud company ?

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No response from motorala, i got my phone repaired at dist centre jankpuri service center after paying 1600/- for repairing of my new phone and recd my phone with lots of problem like front camera, power keys problem so i can not be able to unlock my phone, receiver net damaged. the next day (on 10th march )i recd the phone i go to the noida service center, they said there is lots of prob in my phone, that phone which i used only for one month. and now i have to pay more 500/- for that phone and as i am ready to pay that amount i have to wait for another 1 month for my pnone. really a very very poor service by motorala

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Motorola Mobility Customer Care's response Hi Meenakshi, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post Thanks Motorola Support

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M

meenakshib

from Delhi, Delhi

Apr 7, 2016

have purchased a moto g 3rd generation from flipcart in octoer 2015 imei no [protected]. its dual sim phone but i only use 1 sim slot for one month it worked wel, suddenly my phone showing msg of no sim card and it stopped working when i go to service center i come to know the both the sim slot of my phone was damaged, sim 1 that i am using 1 pin damaged & the 2 slot which i never used is totally damaged as their is no pin showing. i just want to know how it is possible when i never opened my phone or i never use 2nd sim slot. when i told this to service centre people or customer card they told me that its my fault that i have not checked both sim slots while purchasing the phone, this is the way they are talking, who will chk such a small things like this as i m not a mobile engineer i am just a ordinary person who have faith in motorola brand name but not now .i have purchased a defective phone in rs 13000/- and within a 1 and 1/2 months ur service center people demanding 1600/ to keep my phone in working condition without my mistake. i dont have option and i submitted the phone in noida service center & when i it was not get repaired till one month i bring my phone back and give it janakpuri sevice center.

But the problem was same at this service center also after 1 one month i recd my phone after paying rs 1600/- for repairing of new phone and recd my phone back with lots of problem like front camera, power keys problem so i can not be able to unlock my phone, receiver net damaged i dont know whether the service center people done this, the next day (on 10th march )i recd the phone from janakpuri service center i go to the noida service center, they said there is lots of prob in my phone as i do not have this type of problem giving this phone to janakpuri service center. that phone which i used only for one month. and now i have to pay more 500/- for that phone and as i am ready to pay that amount i have to wait for another 1 month for my phone.

on 10th march i have submitted my phone to noida service center and today i called there and i came to know that it will take another one month as they register complaint on 06th april, a day before & almost after 1 month of submitting the phone.

great job done by noida service center

and the reason they are giving is that previous complaint was not closed by janakpuri service center and they are claiming that this is not there fault its my fault.

yes it is my fault that i purchased motorola phone any customer who purchase motorala phone should be a mobile engineer who will chk smal things like sim slot recier net etc before purchasing phone

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M

meenakshib

from Delhi, Delhi

Apr 12, 2016

sill waiting problem to be solved

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Address: 110072

Website: Motorola mobility

This complaint is referring to my handset Motorola 3rd generation. It accidently got damaged and Motorola still not giving any satisfactory answer about it. I have been roaming through different registered service centers, but still not having any satisfactory answer. I don't expect such bad and poor response from motorola and regret my decision to go with this brand.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2016

Motorola Mobility Customer Care's response Hi Sunny, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: 110092

Sir,
This is draw your kind attention towards the topic that, i was facing some problem in the display in my handset moto g-2(Imei no-[protected]/[protected]) and for the same i forwarded my handset to amblax services(Add: r-51, f/fl, main vikas marg, shakarpur, delhi-92) on 19/02/2016.
The concerned service center returned my handset on 08/03/2016 and as per officials they told me that now the handset is in perfect condition.
While using the handset, post return period i found that the issue is not yet resolved and one of the major problem found that, the handset imei no has been changed to (Imei no-[protected]/[protected]).
Hence, i request to kindly look after the matter at the earliest possible, as revert/reply received from the service center is totally in a rude manner & also i feel cheated from them.
Further, the only resolution left is to forward a new handset in respect of the above concerned complain.

Your's faithfully,
Srijan kumar

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Motorola Mobility Customer Care's response Hi Srijan, Weâ€™ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola support

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Address: 110031

I bought Moto X Play on 23 Dec 2015, On 6 Feb 2016 I submitted my phone to motorola customer care service as display of my phone got malfunctioned. After 15-20 days when I asked for status, it was told to me that request of Display is pending as this part is not available and also my complaint got escalated to higher team.
On 29 Feb 2016, executive mailed me that I will get closure date in next 2-3 weeks and finally escalation team called me and on 17 March 2016 I got mail that my device will get repaired on 25 March 2016. When I call service center on 26 March 2016, they told me that device is not repaired yet and device part request is pending as it is still not available.
Motorola makes a fake commitment to me and I have attached those mail also.
I have asked for replacement of phone but no one is interested.
Around 2 months of phone warranty have been wasted as phone is at service center itself.

Either Motorola should replace my phone with new Moto X Play or refund.

Customer Reference number:[protected]
Work Order Number: ZQJ/MG/15/05778

Please look into this matter. Thank you

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Motorola Mobility Customer Care's response Hi Vipin, Weâ€™ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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Address: 400092

Website: motorola.in

I have bought nexus 6. Within 9 months, there was a charging issue in it. I went to s.G.Infotech one in borivali(W) on 7th january 2016. They told me that your device will go in company and company will fully repair it. But i visited the service centre on 16th january and i was shocked to find that between 7th january to 15th january i didnâ€™t receive any message or call from the service centre regarding my device. I had to wait for 1 hour. They told me that charging issue was solved. When i was checking my phone, i noticed there wasnâ€™t any camera application. My one issue was solved at a cost of generating another issue. My camera was working fine before i submitted my phone to service centre.

Ms.Madhu from rss team was handling my case, she gave me a call on 7th feb stating she will give me a final report and compensation about my phone by 26th feb. Mr. Irfan gave me a call on 26th feb by saying closure date is 7th march. Today is 25th march, i still dont have my phone with me. Customer care talk rudely with customers.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2016

Motorola Mobility Customer Care's response Hi Kriti, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: Bangalore, Karnataka, 560037

I purchased a mobile handset on[protected] and after 1 month mobile got automatically switched off, however customer care (B2x) has confirmed that motherboard is complained.After servicing mobile has started giving another trouble, echo received to another person and the service center repaired and charged me rs.480 but the issue is still not resolved.

Mobile purchase :[protected]

Motherboard changed :[protected]
Ear phone repaired :[protected]

Customer care : b2x marathahalli branch, techtronix mobile solutions

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2016

Motorola Mobility Customer Care's response Hi Sprasu, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: Pune, Maharashtra, 412220

Website: flipkart

Dear. sir.
i moto g2. mobile perches on 14/12/215 afterone month 15/1/2016 mobile phone is dead i submit phone in service center on 16/1/2016 but after 2 month not repair. my phone. service center person say not availeble spare motherboard . this resene phone repair delay.
moto excutive madhu is delay date by date first repairdate 29/1/2016 but not repair phone . aftet call repair date 18/2/16 but not repair.afterdate 28/3/16 but godbless you.repair my mobile job no. AMSPUE003141

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2016

Motorola Mobility Customer Care's response Hi Shashikant Chaudhari We have received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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Address: Kozhikode, Kerala, 673001

I bought a Moto X Style from Flipkart. It worked well for 2 months. After that it started showing problems. It automatically restarts and most of the time it wont go past the logo screen when booted. I gave it to a Motorola Authorized Service Centre named Ridham Mobiles at Kozhikode, Kerala. I called them in a week and they told me that the mother board needs to be replaced and they will contact me once it is done. After 10 days with no call from them I tried to contact them but their phone was switched off. Somehow I got through and they picked up the phone and told me it was not ready yet and asked me 20 more days. After 20 days I contacted them again and they told me it was not ready and asked me 10 more days. Again after 10 days I contacted them and told me it was not ready yet again. I again gave them 10 more days twice like this and contacted them after that and it wasn't ready yet. This time I asked them why and they told me that the mother board the company had sent was a damaged one so they ordered another one. They asked me a week more and I gave them ten more days. After that when I contacted them they are asking a week more. Now it has been 2 months.My 2 months warranty period is already lost. I regret that I bought a motorola product.

My Job Sheet No : 3657

May 25, 2017

Complaint marked as Resolved

Mar 25, 2016

Updated by Thenewguy But if Flipkart is able to give me a replacement I would appreciate it.

Verified Support

Mar 28, 2016

Flipkart Customer Care's response Hello, Greetings from Flipkart! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details and contact us on[protected] for further assistance. Order ID: Registered Phone Number:

Mar 29, 2016

Updated by Thenewguy Order ID: OD[protected]
Ph : [protected]

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T

Thenewguy

from Bengaluru, Karnataka

Mar 25, 2016

@ Consumer Complaints, My Complaint is against Motorola. not Flipkart.

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T

Thenewguy

from Bengaluru, Karnataka

Apr 22, 2016

It has been 3 months now. I tried contacting motorola over twitter, facebook and email. They responded quickly. But they still have not repaired my phone. Once they sent a false email saying that my phone was repaired and asked me to collect it. When I contacted the service centre they said it was not ready yet. Anyways people who are reading this, please refrain yourselves from buying a Motorola product. Myself am going to the Indian Consumer Court for a refund and buy a better phone with that money.

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Address: Ranchi, Jharkhand, 834001

Dear Sir,
My complain Against Motorola Service In Ranchi.
Following Reason..Given...

I purchased my Mobile (MOTO G 3rd gen) Price 12999/- on flipkart August 2015.

Due to some technical problem i submitted my mobile on 11/1/16 to IT
Services (Motorola service center) in Ranchi Ph No[protected].
Work Order No- RI/MO/A 8431.(Ranchi)

I also called on motorola customer care[protected]
they gave me new work order no RIT/MG/15/01358.
also registered my complain No[protected].

After all these process i got my phone but still it is not working
properly. They changed my phone's mother board but after 2 days it not
even start properly.
I submitted my mobile again to service center in Ranchi.
And Still waiting...

PLEASE LOOK ON THIS COMPLAIN MY MOBILE NO = [protected] / [protected].

Thanking..
Abhishek kumar

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Mobility Customer Care's response Hi Abhishek, We have received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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Motorola Solutions Customer Care

from Hyderabad, Telangana

Mar 22, 2016

Hi Abhishek,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support

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Address: 600099

Website: FLIPKART

I have purchased a Motorola mobile through flipkart online on 20.10.2015. The mobile developed some problems from November third week. I took it to Chennai Ariel Electronics Pvt. Ltd., who is the authorised service centre for Mororola. It took almost 40 days for them to rectify and give me the set on Jan 20, 2016. As again my mobile developed some problems from second week of February. It was handed over to Trident Technologies another authorised service centre for repair on 17th February. It is yet to be rectified.
Three months of warranty period has lapsed even without using my handset. Further, I am upset to have purchased Motorola in the first place. After purchasing the set I could not use continuously for atleast one month till date. Five months have lapsed so far.
I am also not in a position to contact my contacts since the contact numbers are in the phone and everytime transferring the numbers from one phone to another is a tedious process. Having purchased a Motorola set, you cannot expect me to have another spare smartphone, just to use when this phone is under repair. Since, Novâ€™2015, I had to loose a lot of time, to recover the contact numbers from the mobile I had to loose important messages which came to my Motorola set. I had to loose valuable data stored in my handset. All this had created unbearable mental tension.
I request Motorola to step up its quality of product and also to give me a new mobile free of cost in addition to repair of the old mobile.

Yours sincerely,
K. P. ANAND
Principal Director,
Regional Training Institute,
Indian Audit and Accounts Department,
Chennai- 600 018.
Mob: [protected]
E.Mail - [protected]@hotmail.com

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Mobility Customer Care's response Hi Anand, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: Chennai, Tamil Nadu, 600017

My Moto X Play Headset got repaired. I Went to Motorola Service Center in Ramaswamy Street, T. Nagar, Chennai - 600017. But Mr. Gavas (Service Person) refused to replace my headset which is under warranty & as it was looking old (Black yellow). Also he very rude when replying back to me & he was shouting in front of all the customers. He told "if you dare then complaint about me anywhere". He gave the name & number too as he thinks that nobody will complaint about him. His Number is +91 [protected]. Please take necessary action. i want my problem to be resolved & others too.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Mobility Customer Care's response Hi Dinesh, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: New Delhi, Delhi, 110001

Dear sir/madam
I have submitted my mobile phone to motorola service centre (Under warranty) m/s i - pick solution india pvt ltd, f12 bhagat singh mkt cp, delhi work order no. A0a/mg/15/01835 dated[protected] with assurance to return in 15 days but till[protected] has not been repaired. I have much harassed with the services.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2016

Motorola Mobility Customer Care's response Hi Mano, We have received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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M

mano00190

from Delhi, Delhi

Apr 7, 2016

The Customer Care has assured me to repair my phone on[protected] after that[protected] and finally on[protected] but till now my phone don't get repaired. I have much harassed with the services.

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M

mano00190

from Delhi, Delhi

Apr 7, 2016

The Customer Care has assured me to repair my phone on[protected] after that[protected] and finally on[protected] but till now my phone don't get repaired. I have much harassed with the services.

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Address: 110072

Website: Motorola

I have bought a mobile of Motorola( 3rd generation) and accidently the screen got shattered after 1 month. When I reached to the service center, they charged me full payment for the screen and returned my phone after 3 months. But when I reached home my screen got affected again without reason. After that i have been visiting many care centers, but they are not giving any response and finding other faults with the phone. It is so disgusting that moto is turning out so unprofessional to its customers. Please take care of that, my no is [protected] and rply with a substantial reason.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2016

Motorola Mobility Customer Care's response Hi Sunny, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: New Delhi, Delhi, 110096

Website: www.motorola.in

Sir I purchased a moto e2 mobile phone bill dated 7 June 2015 invoice number DEL[protected] from Flipkart. Imei number of the phone is [protected]. The phone has a lot of problems and within 7 months the phone has been sent to the service centre 4-5 times. Firstly there was a problem regarding the ringing of the phone for that the phone was given twice after that problem got sorted out there was a problem with the speaker then touch issues there is no complete solution coming in this phone. The number of days I have used the phone is less than the number of days phone was in service centre and now it is becoming very inconvenient for me. I''m still using my old phone so whats the purpose of buying a new one. The phone is again defective after recent rectification.Its my request that the phone gets replaced so that I can use the services properly. Seeking for a positive reply and action to be taken regarding this. Regards, Neeraj Jain

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2016

Motorola Mobility Customer Care's response Hi Niraj, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: Bathinda, Punjab, 151201

Website: MOTOROLA.IN

Did every thing as their service executive said, but now they said i have to take to the service center -i contacted service centre no. Give by customer care executive and he said we don't give service to motorola products, i again rang up customer care now they said if they dont service we cant do anything, i[censored] want ur set repaired u have to go to the other service center which is very far away from my home about 180 kms, what do i do was it my mistake i bought their product.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2016

Motorola Mobility Customer Care's response Hi Anmol, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: 411052

I have purchased moto g turbo mobile before 2 months,
Now m facing charging problem, first my mobile charger stopped working then i have given it to service center but they are giving unsatisfactory answers/ignoring.
Now the mobile is not charging with other chargers too.
Its really irritating.

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Mobility Customer Care's response Hi Pooja, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support

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Address: Indore, Madhya Pradesh, 452011

Website: www.motorola.in

Dear sir or madam,
i purchased moto g3 on 8th aug 2015. i enjoyed a lot while using it. but in dec my mob stopped working. i subbmitted it to nearest service centre in indore at palasia on 26th dec. they told me that my mobile has a software problem, i will be solved by 1 or 2 days.
but after 2 days they said that my mobile has motherboard problem and parts are not available so my device will be ready in 20 to 25 days. i called them after 20 days and they again said that parts are not available, and the same story repeated even after 80 days of waiting period. i also lodged a complaint about it on moto service care but they said thet my device will be ready by the end of this month.
please send back my mobile soon of refund my money back. i can not wait anymore.
my work order no is :- IND/MG/01204

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Mobility Customer Care's response Hi Pushpendra, We have escalated it to the appropriate team for assistance.someone from the team will reach you soon sharing an update, Thank you for your patience as we work to address your concerns. Thanks Motorola Support

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