Motorola Mobility Complaints & Reviews

have purchased a moto g 3rd generation from flipcart in octoer 2015 imei no [protected]. its dual sim phone but i only use 1 sim slot for one month it worked wel, suddenly my phone showing msg of no sim card and it stopped working when i go to service center i come to know the both the sim slot of my phone was damaged, sim 1 that i am using 1 pin damaged & the 2 slot which i never used is totally damaged as their is no pin showing. i just want to know how it is possible when i never opened my phone or i never use 2nd sim slot. when i told this to service centre people or customer card they told me that its my fault that i have not checked both sim slots while purchasing the phone, this is the way they are talking, who will chk such a small things like this as i m not a mobile engineer i am just a ordinary person who have faith in motorola brand name but not now .i have purchased a defective phone in rs 13000/- and within a 1 and 1/2 months ur service center people demanding 1600/ to keep my phone in working condition without my mistake. i dont have option and i submitted the phone in noida service center & when i it was not get repaired till one month i bring my phone back and give it janakpuri sevice center.

But the problem was same at this service center also after 1 one month i recd my phone after paying rs 1600/- for repairing of new phone and recd my phone back with lots of problem like front camera, power keys problem so i can not be able to unlock my phone, receiver net damaged i dont know whether the service center people done this, the next day (on 10th march )i recd the phone from janakpuri service center i go to the noida service center, they said there is lots of prob in my phone as i do not have this type of problem giving this phone to janakpuri service center. that phone which i used only for one month. and now i have to pay more 500/- for that phone and as i am ready to pay that amount i have to wait for another 1 month for my phone.

on 10th march i have submitted my phone to noida service center and today i called there and i came to know that it will take another one month as they register complaint on 06th april, a day before & almost after 1 month of submitting the phone.

great job done by noida service center

and the reason they are giving is that previous complaint was not closed by janakpuri service center and they are claiming that this is not there fault its my fault.

yes it is my fault that i purchased motorola phone any customer who purchase motorala phone should be a mobile engineer who will chk smal things like sim slot recier net etc before purchasing phone

sill waiting problem to be solved

@ Consumer Complaints, My Complaint is against Motorola. not Flipkart.

It has been 3 months now. I tried contacting motorola over twitter, facebook and email. They responded quickly. But they still have not repaired my phone. Once they sent a false email saying that my phone was repaired and asked me to collect it. When I contacted the service centre they said it was not ready yet. Anyways people who are reading this, please refrain yourselves from buying a Motorola product. Myself am going to the Indian Consumer Court for a refund and buy a better phone with that money.

Hi Abhishek,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support

The Customer Care has assured me to repair my phone on[protected] after that[protected] and finally on[protected] but till now my phone don't get repaired. I have much harassed with the services.

The Customer Care has assured me to repair my phone on[protected] after that[protected] and finally on[protected] but till now my phone don't get repaired. I have much harassed with the services.

Hi Mahesh,

Please reach out to our local Customer support:http://bit.ly/1hTXrcG for further assistance.

Thanks
Motorola Support

mobile is nit working