Motorola Mobility Complaints & Reviews

Last December I purchased one of your Motorola Nexus 6 from Flipkart (online shopping). I updated the phone to new Android version. It stuck in between then Android OS crashed. I sent my phone to service center for guaranty at 21/1/2016. It took around 2o days nothing happened. They just call me once in week and say “it will be take 10 days more”. What do I do?
Any one is in there to aware me what am I supposed to do ?
My complain number is :[protected]

Dear sir/madam,
I am neetu bhojal informing you about my Moto x play is at Motorola service centre from 16/12/2015.they are also extending delivery date of my Moto x play.as I was requesting for replacement of my Moto x play handset.they are not ready for replacement.after that much of long time at service centre I want replacement of my Moto x play.
Kindly do the needful for replacement of Moto x play.
Thanks®ards
Neetu bhojal
[protected]

Phone one sim slot not working from the 8th day of purchase of phone
After 3 months of purchase, display was blank and phone was switched off

Gave to service centre in Aurangabad from 12.02.2015
Service centre person called me after 1 month saying that phone have been repaired. However when i checked, again same problem occured ( screen blank ) immediately after the phone was handover to me.

Once again given to service centre and till date, no repair

When I called them today, they said I need to pay charges even though my phone is under warranty.
I purchase phone on 19.06.15

Please help

Dear sir/madam,

I am neetu bhojal informing you about my Moto x play handset which is at Motorola service centre from 16/12/2015 till now that is very long time of non delivering of my handset.I were complaing many time at Motorola costumer care and also requesting for replacement of my handset because of non delivering of my Moto x play handset from very Long time.they are not ready to replacement and also extending the delivery date of my handset as they already passed four delivery date of my handset.
The Motorola person is also not giving me good resolution.
Kindly do the needful for replacement of my Moto x play handset.
Thanks®ards
Neetu bhojal
Contact-[protected]

I have given my phone in New Delhi at Lajpat Nagar Technocare Solutions Pvt Ltd(Worst service centre). I had been calling them for ten days first of all they never pick up the call then if they pick up they are rude and say that parts are not coming from the company (Motorola). Is that possible that such a big company doesnt have parts to provide. this is the third time i bought motorola phone because of the best phones but if they provide this kind of service who would buy them again. kindly help me and shut down this service centre, they dont help and are rude, dont pick up calls and are just chilling in the office.

I have submitted my device to Global service center on 4th Jan. I have got closure date as 10th feb. But today they have extended date to 21st Feb and they are not giving any justification. Its more than one month now even then there is no reply from motorola customer care. They only says I have to wait more as parts are not available. My work order number is ZST/MG/15/08510 and device is Moto X Play.

Got my Moto-g3 phone last November. But Its display gone in just after a month. I gave it in Motorola service center on 04/01/2016. Its been more than an month. and still they didn't repair it. All the time when i call they are making the false promises like will take one more week.

Purchased Moto G3 handset worth Rs. 10049/- via flipkart.com, order no.-OD[protected] on dt.- 15th Oct. 2015.

This hand set was stopped working after 2 months. I had submitted this handset to the Dadar Motorola repair shop (work order no.- 1319) on 6th Jan 2016 as they said it will get repaired in 10-15 days.

Received a call[protected] on 28th Jan 2016, stating that device need to change, they had order the same from Hongkong & you will the your handset after 6th Feb. 2016

Today, 9th Feb. 2016 called up Dadar Motorola repair shop to check the status of same. They said, hand set not repair yet & you can collect your handset because service center is closed
Now, I want to file a complaint against the Motorola company to get my money back …….I don’t want Moto G3 ………any more…..

My mobile got damaged so i submitted it to the Motorola Service Centre.
I was promised that i will get the mobile back within 7 days of complaint but it has been more than 2 months now.
The motorola is not responding to us and are contacting us after promising us.

I have given my mobile Motorola moto g 3rd gen at Motorola service center Risubh Telecom, Udaipur on 23rd November 2015 for servicing. Till now servicing of my mobile not done, Whenever I call they make excuses. Now I want new mobile set or full money back.

My mobile IMEI: [protected]

Service center address:-
MOTOROLA SERVICE CENTRE UDAIPUR ADDRESS

Address :
31, 1st Floor, Indraprasth Complex, delhi Gate, Opp Gurunanak School, Kesarganj
City : Udaipur
Rajasthan, India.
Pincode : 313001.

MOTOROLA UDAIPUR SERVICE CENTRE CONTACT DETAILS :

Phone Number : [protected] / [protected]
Email-id : [protected]@gmail.com
Website : http://www.motorola.com

I am attaching the slip of mobile servicing

Now we know how valuable a customer is for your company, that you don't respect them. To prove my statement below is the scenario:

I purchased Moto G 3 in September 2015 and it got some issues in December 2015.

Within 3 months after purchase the Audio Jack of the phone was not working and the phone was heating up badly.
I have reported this issue at Motorola Service center, Noida (Satyam Communications), i was asked to submit my phone because it has some hardware issues and I was told that i will get it back within 10-15 days. They asked me to contact at Motorola customer care for further queries. I have submitted my phone on 14th Dec.

After that i have been taking multiple follow ups at Motorola customer care with no response even after escalating the issue.

Mr. Praveen who was previously handling my issue told me that i will get my phone on 2nd Jan, and then for weeks they have not confirmed me any receiving date, next when after continuous follow ups the issue was reassigned to Mr Prashant, i was told that i will receive it on 20th Jan.

On every call i have been receiving the conflicting responses from your end as mentioned below-
- the parts are issued but not dispatched
- parts are still in demand
- 1 part is issued and the other(motherboard) is in demand
- the parts have been dispatched but moto customer care have not received any updates from Moto Service center, noida.
-some consignment issue is going on.

As per my conversation at Noida Service center i came across the below points-
-, the parts are still in demand
- motorola site is blocked and they cant provide the exact status
-motorola is not issuing parts for new moto phones motog3 and motox.
-all the phones submitted in and after November are still pending with then for repairing.


I have again called at moto customer care on 18th jan and in my conversation with Mr. Sunil i was told that my case has been emailed to higher authorities in which they have mentioned that i want a new replacement to my phone or my money back. I was told that i will receive all these things in written but till now i haven't received any mails
.
Later, I have received a call from Prashant saying that i will not get my phone on 20th jan 2016 and it will be for sure delivered to me on 4th Feb 2016. I have been provided this in written (Please refer the attachment) . He told me that it is the final date and if i will not get the phone on this date he will for sure provide me replacement of my phone.

I waited till 4th Feb but was no luck. i have called at motorola customer care thrice and requested them to connect me to Prashant but everytime i was told that that my call is scheduled on 5th of feb and i waited the whole day and i haven't received any call from him and just a mail from prashant that i will get it on 12th now.

Customer care team, service center team and Mr. Prashant who is handling this issue, everyone giving different statements and no one is aware of the exact status. It seems I will not be getting my phone again on 12 Feb also. So please stop giving me new dates and just settle the issue by refunding the amount. Keep your phone with you. I am not anymore interested in MOTOROLA.

I had purcahsed a Moto G 3rd Generation Handset from Flipkart, Order no - OD[protected] on 25th October 2015. However the phone was dead on 17th December 2015 and i handed my phone to service centre. I was informed that my phone would be ready within 10-15 days but the Motorola team could not fixed the same for parts problem. They then escalated the matter to Prashant Roy for looking my problem and getting my handset fixed immediately. Prashant assured me that by 18th Jan 2016 my phone would be ready. Again on 18th Jan the phone was ready citing hinderance from customs department.

He gave me a new date within 1st week of Feburary 2016, my phone would be ready but again the same old story, my phone was still lying bcz no parts were available. Now they refused to hand over the postal address of Motorola company and now they are giving me a new date again.

Also, what is the point of buying latest technology if the product is un-repairable even after 2 months and they blame custom department (Govt of India) for delaying in providing clearance. After a few months the company will launch a new model and drop the price of the phone i purchased without utilising its feature.

Please help as they are not providing me a refund/cashback/new handset/ spare handset.

Dear Sir / Madam,

Due to some technical issues with my Moto G 2 phone I had to deposit the same with the Motorolla Gallery (SG Infortech - Shop no. 17, 1st Floor, Thakkar Shopping mall, S.V. Road, Borivali (w) Mumbai, Maharashta) on 14th November, 2015. Attaching herewith the Customer Unit Receipt received by me from the aforesaid gallery.

I was assured by the concern person from the gallery that I would receive the phone within a period of 15 days. After 15 days when I tried to confirm the status of my phone I was told that since there was a flood in chennai the required technical part has still not come to Mumbai and my issue was still not resolved. If I am not wrong the chennai flood got over by 14th December, 2015. I contacted at the gallery once again they assured me I would get it in a weeks time on 20th December, 2015. Since there was no proper response from your authorised service center, I was forced to book a complaint (Complaint no.[protected] for my cell phone on your toll free number on 2nd January, 2016. I was once again assured by your team I would get my phone by 11th January, 2016.

Just before 11th January, 2016 I get a call from your representative informing me that I would receive my cell phone on 19th January, 2016. I still gave you the time. But unfortunately I receive a call today i.e 16th January, 2016 informing me that I would receive my cell phone by 25th January, 2016 and to my shock I was informed that the technical part which was to be shipped from Chennai in the month of December, 2015 will be now coming from HONGKONG.

I have lost the faith in MOTOROLA Company now. I just want a new phone in replacement of my old phone. I think you people don't value the time or money of someone else. I also wanted to bring to your notice that out of the 11 months from the time I purchased my mobile phone, the mobile is in gallery for a period of more than 2 months. Will the Company extend me another warranty period of the said 2 months for which I have not used my mobile phone.

I now want a new phone and want the matter to be resolved at the earliest. I have raised a 2nd complaint for the same and the number is[protected]

Kind co-operation in this matter would be highly appreciated. I have posted the same on the social media as well to let people know how well is the customer service of your company.

Shankar .) 06/02/2016 11.46 PM
Respected Sir/Madam,

I had given my MOTO-E(Gen 2) mobile for servicing on *Dec 27 2015 in
Egmore, Chennai service center* since it was getting hanged frequently &
there was an issue with the microphone. After 3 weeks the service center
person requested me to lodge a complaint with Motorola since the mobile
cannot be repaired & asked me to place a request for replacement. I had
raised a complaint with Motorola & till now there is not proper response
from you. On 4th Feb I had received a call but I was unable to attend it. I
immediately called back after 5 minutes to the customer care but still
there was no proper reply. *I want the relevant person from Motorola to
call me back immediately and address my concerns.* Your Customer service is
very pathetic. If this is going to continue I never ever recommend my
family & friends to buy a Motorola product.

Below are the details:-

Work Order No. OTM/MG/15/05688
Complaint No.[protected]

Awaiting a proper response.

ThIs problem is about the Moto G 2nd Gen Mobile phone which was purchased from Flipkart[protected]
The phone developed a crack in the internal display (Not on the front screen) due to overheating of the phone on[protected], when i have placed it for the charge and the phone display went off.
When i took the phone to service center and informed them of the incident, they just told that this problem could not be covered under the warranty. But they admitted that the damage was due to overheating of the phone and therefore damage is due to the manufacturing defect But the worst part they not even checked the phone internally and just by seeing the physically they gave their decision.
I previously complained Flipkart customer care 3 times within month of purchase, but they didn't eradicate the problem and after few months of that i took same phone to nearest Moto service center with same issue and but, actually they reset the operating system gave me back.
And today[protected] when i took the phone to service center, they (Mrs. Beena Rawat - Floor Manager) did not checked the phone. But they admitted the damage was due to overheating of the phone.
Then they told to contact the customer care and deal with the problem. But unfortunately even they did not take the action to solve my problem.

Service Center-
New Delhi - S & C Solution
Address -
Service and Comunication Solution,
A-180, Sukhdev Nagar Market,
Kotla Mubarakpur, Bhisma Pitamah Marg, Defence Colony Red Light,
New Delhi.
email id - del4.[protected]@b2x.com
Phone Number[protected]

Called to Toll Free Customer Care Number 4 Times[protected]

I had broken my Moto G3 and gave it for to change its display screen at mooto care center in Sangli on 11th Jan 2016. I was told, I'll get my phine within 10 days. but even after about a month i have still not recieved it. The customer care people are not giving any satisfactory answer about the staus of my phone. Everytime I call them Im told that ill be reverted on this, but I never got any calls from their side. My work order no. is AMSSAN000427. Please help me on this toplic

First of all no information of service centers. The service centers that were old and no longer are authorized, Still have boards and hording which seems to be authorized once. I submitted my phone on 30th Nov 2015 as the display of it broke. They are on promising fake date as the last date for service & will be giving the phone back. Still the phone is pending for parts. The company personnel are lease bothers about the customers problems. They don't respond properly. I spoke to a floor manager once and he told me that if I don't get a call back by the guy who is handling my case, he said to call them back. When I did call back the executive said, they are not authorized to forward the call. Please help me with this.Job sheet no AMSSEC006501

I purchased this product on 24th October 2015 and I had to take it to service center 3 times since then. To add to the woes, the mobile has been submitted in the service center since 19th December 2015. Both Motorola Service Center and Customer Care are least bothered about it. Service Center initially asked for 15 days approx for correction, then Customer Care extended it to 31 days, and committed delivery date of 19th January 2016. Upon checking with Service Center on 19 Jan, they replied parts are not available. Upon calling Customer Care, they extended delivery date to 5th Feb 2016.

Exactly 1 month after the purchase, the mobile started restarting on its own. It became impossible to do anything on mobile as it would automatically hang, switch off and then restart. There are two interfaces for contacting Motorola when you face problem with their product- their Customer Care([protected]) and their Service Center (regional).

In my case, I contacted customer care around 24th November 2015 when this problem appeared first.They told me to do factory reset, but it did not solve the problem. Then I had to take the mobile to Service Center on 5th December 2015. They did something on mobile for an hour and returned claiming issue is resolved. However, the problem resurfaced back in a couple of days.

I went back to Service Center on 12th December. They asked me to submit the mobile but told that they won't be able to give Job Card Number as their center had no power on that day. So I decided not to submit the mobile on that day without Job Card Number.

I went back to Service Center on 19th December 2015. They took the mobile, gave the job card number and asked me around 15-20 days for repairing. I found it disturbing as to why would it take 15-20 days for a repair. They asked me to contact Customer Care for help if I want it early. Upon Calling Customer Care, they assured that they will expedite the matter but instead gave me a date of 19th January 2015- this was the situation when I had called them multiple times. So, rather than expediting, they actually delayed it even further to 31 days.

I wrote mails to Customer Care on 6th January, 13th January and 19th January, but their Customer Care did not respond to any mail. When I called the service center on 19th January to collect phone, service center people informed me that parts are not available yet and I should contact Customer Care. When I contacted Customer Care, they said that I will get a call back in 24 hours, which was a false promise and Call never came. However, they sent me a mail that your mobile will be available by 5th February 2016.

I called the Customer Care again on 20th and 21st January but they just make false promises about a call in 24 hours, They don't even give details of their seniors. They called me back on 23rd Jan. I requested for refund of the money I had paid, since I have to purchase a phone and it is not possible for me to manage without phone for so long. They told they don't have a policy for refund.

Upon Calling Customer Care on 2nd Feb 2016, they informed parts still not available, and wait till 5th Feb 2016.

My Job Card Number: ZQJ/MG/15/05147.

My desirable solution is full refund of the money I had paid for the mobile. Additionally, I want an apology mail from the CEO of their organisation for the embarrassment and frustration that they have subjected me to after I purchased their product or they should pay damages in lieu of the frustration.

Hi,
This is Kruti. I bought Moto X Play mobile on 21st Sept 2015. After two months the mobile was not working fine and given to the motorola service center naming B2X Jaynagar Banglore[protected] on 28th NOV to repair and i have the reciept which is provided by them. I was told that mobile will be ready within 10 days but still they are not returning my mobile nor a new phone. Its already 3 months nearly that my mobile is in service center. Eventhough i call them often they are not taking seriously and not responsive. They are not providing a new phone either since it has Mother Board failure. Please consider this complaint and help me get my phone.

Complaint Number[protected]
Job Number AMSFLA010368
IMEI number of mobile [protected]

Regards,
Kruti Sundar - [protected]
[protected]@gmail.com

Dear sir,

i had purchase moto g3 by online from Flipkart dtd 21st dec 2015 in Rs.12999/-
that time i had not check sim 1 working or not, but after one month i try to check sim 1 but its not working and now iam unable to return to handset to flipkart, '''

kindly help me