Claimed

Motorola Mobility Complaints & Reviews

2.7
Last updated Apr 24, 2024
Complaints 1939
Resolved
1021
Unresolved
918
Quick Links
Statistics
Share
Contacts

File a complaint to Motorola Mobility

Having problems with Motorola Mobility?

File a complaint and get it resolved by Motorola Mobility customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Motorola Mobility
Customer Service Contacts

Motorola Mobility Phone Numbers

Toll free
1800 102 2344
49
37
Phone
+91 12 4413 1500
26
19
+1 800 668 6765
5
5

Motorola Mobility Website

Motorola Mobility Head Office Address

12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India
122002

Motorola Mobility reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
boppana vijay
from Chennai, Tamil Nadu
Report
Copy

Motorola E 1 Gen

Address:517541
Website:www.motorola.in

Hello, This is Vijay. I brought Moto E 1 Gen mobile on Sep 2014 from flipkart. After one year completed i have software problem. I went to Motorola service center they installed new software and charges Rs. 600. After 2 weeks again i face same problem, i went to same service center and Paid Rs 300.00. Now my mobile is not turned on i went to same service center but they said Mother Board problem. And to change Mother Board they asked...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
Tiwarimeenu
from Pune, Maharashtra
Report
Copy

Mobile display damaged

Address:Bangalore, Karnataka, 560103
Website:www.motorola.in

HI Team, I bought Motorola G3 on 29th August 2015 through online, As though it has gorilla glass as per specifications then also my mobile display got damaged, Daily I am complaining about this from last 2 months still dint got any support from customer care, they are just wasting my time and energy, what should do i now, let me know. Regards Ruchira...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akaash Supal
from Vasai-Virar, Maharashtra
Report
Copy

Moto g3 fooling consumers

Address:Thane, Maharashtra, 401105

I had ordered Motorola Moto g3 on 1st oct 2015 from flipkart and on 2nd dec unfortunately my phone was under tap water for few seconds and few minutes later the phone display was gone and later it stopped working completely even the back panel was tightly closed and also it was also having another back cover. And yesterday i had visited the nearest service center after seeing my phone the guy from service center told me that nothing can be...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shranjay singh
from Mumbai, Maharashtra
Report
Copy

Moto g 2nd gen. not working properly.

Address:208009

I bought a moto g 2nd gen. recently and while receiving a call when i pull the slider, the call does not receive and the phone hangs. the person who was calling gets a message saying, "the no. you are trying to call is busy". this problem also occurred with some of my colleagues who had bought the phone through flipkart with me. all their handsets have been taken back by flipkart and their money refunded. so i request you to do the same...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nehal_gupta
from Delhi, Delhi
Report
Copy

Not getting my mobile phone

I rakesh aggarwal wants you to see that i have given my phone in the service center for repairing as it was having a sim card slot problem. i went to the service center many times they daily say tomorrow we'll give you but they are not goving it back. The details of mobile when given for repairing are My job number in service center is AMSDEH004204. My gin number is GINDEH004251. i have given my phone for repairing on 14th nov 2015 at...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhimanyu Panigrahy
from Shahabad, Haryana
Report
Copy

Moto G 3rd Generation

Address:Mumbai City, Maharashtra, 400064

Myself Amar Abhimanyu Panigrahy Motorola has extremely worst customer service. I bought motog3 generation mobile on August 2015 and it got crashed on oct 2015. So i submitted my mobile on 13th Oct 2015 at authorized service center named S.G Infotech in borivali west mumbai and still its not been repaired. Service center says no parts are available. They said motherboard need to be replaced. Job order no: 726 Part order no: ZRV/MG/15/02699 I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep Kumar M L
from Hyderabad, Telangana
Report
Copy

Moto X - Worst service - Still facing the issue

Address:Hyderabad, Andhra Pradesh, 500001

Team, it has been quite an unpleasant experience with Motorola Authorized Dealer – “Wave Technologies (B2X), Abids, Hyderabad”. The camera app on my Moto X (1st Gen) mobile stopped working since I updated it to the Lollipop (v 5.0). As my mobile was still under warranty, I went to this service center and was asked to come later as it will take time for them to look into the issue, after a couple of days I was informed there’s an issue...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Emaad Bakshi
from Pune, Maharashtra
Report
Copy

"fraud company" faulty devices and worst customer care service

Address:Gurgaon, Haryana, 411048
Website:www.motorola.in

I am a troubled consumer of Motorola India Pvt. Ltd. I had bought a device (Moto X2) from the company via its online sales through 'Flipkart.com' on 26 Dec 2014.
After 6 months o[censored]se i started having issues with the device like speaker not working properly, fading display etc. On 7 Sept 2015 I submitted my device to a designated Motorola Service Center in Pune which is B2X Customer Care Pune . Its been 104 days as on 01...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mano249
from Gurgaon, Haryana
Report
Copy

Faulty Pattern Lock option

Address:620005
Website:www.motorola.com

To Whom It may concern. My name is Manoj and I'm using Motorola 1 Generation Device for the past 1 and half year and I just had a issue that this device is not having a proper restoration option if something goes wrong. i.e. I set a pattern lock today morning but this is not working now even if i give the correct pattern and there is no option to recover. I also checked with a customer care representative to solve this but they said...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
rahuljagtap6475
from Vadodara, Gujarat
Report
Copy

Nexus 6 Replacement or Refund My Money

Address:122001
Website:www.motorola.in

I have purchased Motorola Nexus 6 From Flipkart On 23rd March 2015. Price is 49999. on 30th May 2015 I have submitted Nexus 6 to Motorola Authorized Service Center Vadodara(Gujarat) due to wi-fi was not working they told they need to replace mother board so it takes 15-20 days.But Afer 42 days on 10th July 2015 they give my Nexus 6 Back to Me.(Work Order Number:BAR/MG/15/00361). After 2 days (Date 13th July 2015) another problem is raised...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
karthikpathy84
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mobile display not working

Address:Ernakulam, Kerala, 680036
Website:flipkart

Dear Team, I have got Moto 3G Mobile from Flip kart online. after got mobile i was used 40 days, then suddenly my mobile not working, i"ve given service center in Cochin for repair. Date on[protected]. That time they told me, u will get it mobile within 10 days, still today i am not getting, i asked service center person they said cool, spare not came what we can do? immediately i dialled Motorola toll free number. They are also not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mishr52
from Chennai, Tamil Nadu
Report
Copy

Customer care employee abused and hit me with the help of employees

Address:400064
Website:www.motorola.in

I was abused and hit by employee it was captured at camera of gallary ill take strick action against it please I request u to take an action againsted hik his name is mosin and employee manager and staff has caugh my hands ate 28/11/15 timing 5pm and ur employee is captured at gallary camera yill doing thid things place is borival west at thakar mall 2rd floor...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
meenakshib
from Delhi, Delhi
Report
Copy

Defective handset recd (Sim slot damaged)

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchased a moto g 3rd generation from flipcart a month back. its dual sim phone but i only use 1 sim slot for one month it worked wel, suddenly my phone showing msg of no sim card and it stopped working when i go to service center i come to know the both the sim slot of my phone was damaged, sim 1 that i am using 1 pin damaged & the 2 slot which i never used is totally damaged as their is no pin showing. i just want to know how it...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
P
Pranav_1993
from Panaji, Goa
Report
Copy

Motorola customer services

Address:403002
Website:www.motorola.in

Motorola customer services by far are the worst service providers i have come across. I bought my Moto g 3rd gen in Aug/Sept. i had some display and SD card issues for which i visited the nearest service center. I submitted my phone on 20th Oct and was promised it will be fixed by 6th Nov. On 6th Nov i was told the parts are not available and it will be fixed by 20th, n on 20th i was told 25th. On 25th when i didn't get my phone they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinay Aarote
from Mumbai, Maharashtra
Report
Copy

Worst services and bad quality deliverables

Address:Mumbai City, Maharashtra, 410209
Website:www.motorola.in

I won a Motorola Moto G 3rd gen. The Gorilla glass cracked and I therfore submitted it to the B2X service centre on 29th November. I informed them about the product being under warranty but still I was given info that I need to pay Rs.3, 000 to which I agreed. I was promised that it will be fixed within 2 weeks. After contacting the customer service centre, I came to know that the phone is under warranty therefore I do not need to pay. Also,...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Subhabrata Basu
from Kolkata, West Bengal
Report
Copy

Damaged moto g — pathetic service and even more pathetic service men

Address:Kolkata, West Bengal, 700082
Website:motorola-mobility-en-in.custhelp.com

The so called Gorilla Glass of my wife's Moto G (2nd Generation) broke completely due to a fall from a height of 1.5 feet from the ground. We took it to B2X Service Center in Kolkata and they said they would have to replace the screen. We submitted the handset to B2X via Job No AMSKOL****80 on 06/10/2015. It has been 49 days now and we are yet to receive the repaired handset.

Neither the service center, nor the customer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajat143
from Delhi, Delhi
Report
Copy

Not repairing the device

Address:Haridwar, Uttarakhand, 247667

Hi, From last 56+ days I'm struggling with a Motorola service center for repairing my nexus 6 but they just make nonsense excuses and delaying it. I submit my device for repairing (audio normalizing+low battery backup and heat-up issue) on the 28th of September (Job Sheet Number IGT/MG/15/00186) after a long time on the 19th of November service center call me for collecting the device, but (they didn't fix the battery issue yet) after...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:560068

I brought a moto e from amazon with 6 month of warranty. Unfortunately some one stolen my mobile. After that i come to know the mobile have no security any one can switch off the phone with out my password.

Till i am the owner of imei number i need a scurrility for this imei number.

When i contacted motorola customer care there are not able to help me out to track the phone and there is no security tracking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rakeshkhatri1431
from Surat, Gujarat
Report
Copy

Not supported language

Address:Surat, Gujarat, 395007

Dear Sir/Ma'am,

I am using Motorola moto e 2nd generation phone. i lived in Surat/Gujarat/India/.

here i am complaining about Gujarati language and it was not supported in my device so please do the needful as soon as possible.

Rakesh Khatri
+91 [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tanoybhowmick
from Kolkata, West Bengal
Report
Copy

35 days to repair moto e

Address:Kolkata, West Bengal, 700094
Website:www.motorola.in/home

My moto e2 is in warranty period and some days ago it started to switch off frequently. I rushed to the nearest service center and they said that motherboard need to be changed and it will take over 35 days. I've submitted it on 30 October, 2015 and till now I've got no status. WHY SO MUCH TIME? Should I forget about my mobile?...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy