| Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 |
| Website: mobile handset |
I had purchased a Moto-E handset No 9349 Motorola company through Flipkart.com on 25/08/2014 vide their invoice No. del[protected]. This handset was giving me trouble since the date of its purchased. During the warranty period, I visited so many times service centre of the company in NOIDA for its repair. Every time, they made some minor repair/service to the handset and handed over the same to me. The handset was giving again trouble to me therefore, I visited Service Centre, NOIDA on 23/9/2015 ( M/s Satyam Communication, Sector-18, NOIDA) and they checked the handset and informed me vide their Job sheet No. 124 dated 23/9/2015 that handset is dead and requires replacement of main board/ Mother Board. The gave estimate of about Rs.4500/- for this replacement.
Since the set was not working properly since the date of its purchased, why they do not replace the main board during warranty period up to 25/08/2015. They were waiting for expiring of warranty period so that they can charge a huge amount for this replacement of main board.
It is, therefore, requested to kindly replace my above mentioned defective handset with new one as the set was not working properly since the date of its purchased.
Motorola Mobility customer support has been notified about the posted complaint.
Motorola Mobility — Moto e2 mobile
Subject नà¥à¤§ में। Discussion Thread Response Via Email (Sandeep) 06/11/2015 09.05 PM Dear Ramesh, Thank you for contacting Motorola. We are working on the update for your device and will get back to you as soon as we have an update. We thank and appreciate your cooperation with us. For further information, please contact us at [protected], 7 AM – 11 PM Monday to Sunday. Regards, Motorola Mobility India Ltd www.motorola.in Customer By Email (RAMESH, ) 02/11/2015 12.27 AM Respected sir, I received device on DT[protected] but device not doing correct function .my real problem is that I have submitted 2 times device to service center for repair .one problem solved by service center and a new problem created by service center In such condition what I will do. I purchase Motorola E2 model XT 1506 by on line from flipcart .com by invoice no BIRWFLD[protected] DT[protected] and pay Rs 6999=00 .After 25 days set hanged set submit to service center for remove of hang position .After one month set return by service center hang position repair .but a new problem created by service center one sim card not working .for remove of this new problem set again submitting to service center on DT[protected] with job card no AMSGWA000196 .After two month on DT[protected]set give by service center to me after repair sim card working in proper position but again a new problem created by service center now set loud speaker is not working correctly. At this condition after purchasing I used set only 25 days after which set created problems. Approximately 3 months taken by service center for repair warranty given by Company is 12 month out of which 3 month is taken by the service center . now mobile set is not working properly and speaker is not functioning properly .for remove of this problem if set again submit approximately 2 month again taken by service center In this case maximum warranty period consumed by service center or is it not sure after repair set will work properly .so I want extension of warranty period equal to repair time taken by service center .or if set is not repairable than I want new set. Please help me or take it seriously After spend Rs 7000=00 set is not useful I am feeling many difficulty due to service center not give satisfactory service. If you can not help me than I will take help of consumer form with all difficulty created by service center . Service center phone no [protected] My mobile no [protected] [protected] Forwarded message[protected] Response Via Email (Pullagura) 01/11/2015 10.20 PM Dear Ramesh, Thank you for contacting Motorola. We are sorry to hear that the device has issues for which you have reached the service centre. However, we at India email support only English language and I request you to reply us back in English so that we can help you. We can only understand the you have not received the device with the Job sheet number which you have sent. For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.). Regards, Prithvi Motorola India