Motorola Mobility Complaints & Reviews

I have submitted my phone in service center on 26th Nov 2015. My device is Moto G 3rd Gen and its in warranty. Every time i call service center they say wait for 15 to 20 Days more.I have also contacted Motorola Customer Service they escalated my issue but no progress. Firstly they said they will fix it in within 7 days after that extended that date and now they are saying they don't know how much time it will take more to fix. My Job Sheet Number AMSCHA000734 Service Center Address Sant Rameshwari Enterprises S.c.o-26 1st Floor Sector-20D Chandigarh Pin code 160020

I submitted my broken motorola moto g3 handset to the motorola service center on 5/11/15 and i was expecting my mobile in 15 days max. My complaint no. Is[protected].(registered on motorola care) but today dated 11/12/15 and i am yet to receive my product .I have been contacting the service center till the first 20days and they said"we cant do nothing, its motorola's mistake, we are not getting products from months and please take back your mobile i[censored] want it to be ready soon as we cant provide any faster service"and later from then i had been in contact with motorola customer care directly and they had been saying today tommorow and gave a final closure date of dec 9th on dec 4th.But today when i get call back from then after a series of my efforts to get in contact with technical team, he said'sir we dont have products right now and u need to wait till dec 15 and then again i will update your handset status 'and when i asked him that will i get my mobile by 15th dec, he gave a clever answer "we will notify you on dec 15th regarding the status' other mobile companies are providing after sale services in a span of 2 or 3 days but i have been waiting since 5 weeks and yet to know status of my mobile ...I really lost trust in motorola if motorola wants to maintain such worst after sale service please add on your mobile description that you wont provide any after sale service

I have bought a motorola x play 16GB from flipkart . The mobile phone is all right, but the storage available is only 11GB, that is 5GB lesser than what is said.I couldn't figure out whether this defect is only in my or with all the phones. This is fooling customers, it is written on the box that itbis 16 GB but in the phone it is showing only 11GB storage.Please look into the matter asap and satisfy the customers by solving their problems.

I had purchased a Moto-E handset No 9349 Motorola company through Flipkart.com on 25/08/2014 vide their invoice No. del[protected]. This handset was giving me trouble since the date of its purchased. During the warranty period, I visited so many times service centre of the company in NOIDA for its repair. Every time, they made some minor repair/service to the handset and handed over the same to me. The handset was giving again trouble to me therefore, I visited Service Centre, NOIDA on 23/9/2015 ( M/s Satyam Communication, Sector-18, NOIDA) and they checked the handset and informed me vide their Job sheet No. 124 dated 23/9/2015 that handset is dead and requires replacement of main board/ Mother Board. The gave estimate of about Rs.4500/- for this replacement. Since the set was not working properly since the date of its purchased, why they do not replace the main board during warranty period up to 25/08/2015. They were waiting for expiring of warranty period so that they can charge a huge amount for this replacement of main board. It is, therefore, requested to kindly replace my above mentioned defective handset with new one as the set was not working properly since the date of its purchased.

I had had given my Moto X2 16 GB to service center on 22 September/2015 at New Tech Solution, Vashi Navi Mumbai. Til date 9 dec/2015 they are not able repair my device.Only giving me false assurance.When I called customer care they always say my matter has been escalated. Mr Balla will contact me but he never called.

I've submitted my mobile for repairing sim slot which was charged (1350). After when I received my phone they damaged my mobiles earpiece and also broke the lid above it and now they are not repairing the mobile. After 2 days water gets in from the broken lid of ear piece (the company clans that mobile is water resistant). I've called company but they are giving me excuses again and again...my mobiles touch is not working . please help me...

I have bought moto X2 from U.S and now i m in india and facing some problems. So i went to service center and they have told me that they dont have US supported files, they only have Indian supported files. And while updating indian software if any issue will occur then its your not ours.

I've submitted my phone for repairing sim slot..and they damaged my mobiles earpiece nd damaged the lid which covers the speaker. And now my phone is not water resistant...next day it got liquid damage...nd now they are not repairing my phone. When ever I talks to company they keeps telling me that there senior will call you in next 2 days. Now it's been 30th and they are still givinv me excuses day now...please help me...

My Motorola handset Moto E is under warranty got a display problem.Then i contacted to service center regarding this issue but service center refused to help me to solve the issue. Also mail to Motorola customer care but they also refused to help.

Hello, This is Vijay. I brought Moto E 1 Gen mobile on Sep 2014 from flipkart. After one year completed i have software problem. I went to Motorola service center they installed new software and charges Rs. 600. After 2 weeks again i face same problem, i went to same service center and Paid Rs 300.00. Now my mobile is not turned on i went to same service center but they said Mother Board problem. And to change Mother Board they asked Rs 4000.00. Its nearly equal to new Moto E. Motorola mobiles are designed for working only one year? There are not designed for long life?

HI Team, I bought Motorola G3 on 29th August 2015 through online, As though it has gorilla glass as per specifications then also my mobile display got damaged, Daily I am complaining about this from last 2 months still dint got any support from customer care, they are just wasting my time and energy, what should do i now, let me know. Regards Ruchira

I had ordered Motorola Moto g3 on 1st oct 2015 from flipkart and on 2nd dec unfortunately my phone was under tap water for few seconds and few minutes later the phone display was gone and later it stopped working completely even the back panel was tightly closed and also it was also having another back cover. And yesterday i had visited the nearest service center after seeing my phone the guy from service center told me that nothing can be happen of this phone now. Even if i go to repair this phone it will cost me as much as the phones price this was his words . Even the company says that the Moto G 3rd Gen is water resistant enough to handle splashes and accidental drops in water. Designed to withstand immersion in up to 3 feet of fresh water for up to 30 minutes, then what was wrong in my case. There are many friends of mine who have the same phone and they have done water testes which you can see it on youtube also. As i said it was not done purposely it was just an accident and it didn't even banged the ground or something like that. It just have been 2 months and this happened. I am very disappointed with this product of Motorola. Being an media student i need cell phone to be updated and as i'm doing my collage fest and other media events as well, i'm in a big mess after this incident. I hope you understand and give me a positive feedback ASAP.

I bought a moto g 2nd gen. recently and while receiving a call when i pull the slider, the call does not receive and the phone hangs. the person who was calling gets a message saying, "the no. you are trying to call is busy". this problem also occurred with some of my colleagues who had bought the phone through flipkart with me. all their handsets have been taken back by flipkart and their money refunded. so i request you to do the same with me. thank you

I rakesh aggarwal wants you to see that i have given my phone in the service center for repairing as it was having a sim card slot problem. i went to the service center many times they daily say tomorrow we'll give you but they are not goving it back. The details of mobile when given for repairing are My job number in service center is AMSDEH004204. My gin number is GINDEH004251. i have given my phone for repairing on 14th nov 2015 at 12:06 pm.

Myself Amar Abhimanyu Panigrahy Motorola has extremely worst customer service. I bought motog3 generation mobile on August 2015 and it got crashed on oct 2015. So i submitted my mobile on 13th Oct 2015 at authorized service center named S.G Infotech in borivali west mumbai and still its not been repaired. Service center says no parts are available. They said motherboard need to be replaced. Job order no: 726 Part order no: ZRV/MG/15/02699 I don't understand how the hell they are launching new mobiles in market now if they don't have proper parts backup for service. All users in service center were totally shocked with the pathetic service. None of the phones were repaired. Please help me to get the phone or my money back.

Team, it has been quite an unpleasant experience with Motorola Authorized Dealer – “Wave Technologies (B2X), Abids, Hyderabad”. The camera app on my Moto X (1st Gen) mobile stopped working since I updated it to the Lollipop (v 5.0). As my mobile was still under warranty, I went to this service center and was asked to come later as it will take time for them to look into the issue, after a couple of days I was informed there’s an issue with mother board and need to be replaced, a ticket no. (AMSHYD005563) was issued and after multiple follow-ups I got my mobile with a different mother board (I doubt it is a new one) and with new IMEI number. By the time I reached home the mobile switched off on its own multiple times and in next one day it kept on switching off every 15 mins and needed to connect to charger every time I need to restart though camera app worked fine. I went to the service center with the complaint and they took my mobile and said we will replace the mother board again and gave me another ticket number (AMSHYD007070). This process again took a month and by the time I got the mobile the warranty expired and now I see the same problem, it switches off every 15 mins. Service center people behave in a very unprofessional manner and are not performing any repair except replacing the mother board. Kindly help me by either replacing my mobile with a new one or repairing it to function normally.

I am a troubled consumer of Motorola India Pvt. Ltd. I had bought a device (Moto X2) from the company via its online sales through 'Flipkart.com' on 26 Dec 2014.
After 6 months o[censored]se i started having issues with the device like speaker not working properly, fading display etc. On 7 Sept 2015 I submitted my device to a designated Motorola Service Center in Pune which is B2X Customer Care Pune . Its been 104 days as on 01 Dec 2015 since I submitted my device for service and I haven't received my repaired device or its replacement as mentioned in the company's terms of warranty .
I have been given expected case closure dates from last 3 months (i.e. 30/Sept, 8/Oct, 12/Oct, 16/Oct, 22/Oct, 27/Oct, 2/Nov, 7/Nov, 12/Nov, 23/Nov, 25/Nov).
The last delivery date given to me was 30/11/2015 and still when I checked with the service center yesterday I was told that my device repair is pending due to non-availability of parts. And now on 26/Dec/2015 my warranty is about to expire.This is totally unethical and in plain words "Torture" and "Fraud".
I wish to demand for full refund against my device Moto X2

Mohammed Emaad Bakshi.

To Whom It may concern. My name is Manoj and I'm using Motorola 1 Generation Device for the past 1 and half year and I just had a issue that this device is not having a proper restoration option if something goes wrong. i.e. I set a pattern lock today morning but this is not working now even if i give the correct pattern and there is no option to recover. I also checked with a customer care representative to solve this but they said that we don't have an option for getting this resolved and they want me to erase all the document and files on my device. please find the attached Document for your reference. somehow i need this to be rectified and i need all my data's again.

I have purchased Motorola Nexus 6 From Flipkart On 23rd March 2015. Price is 49999. on 30th May 2015 I have submitted Nexus 6 to Motorola Authorized Service Center Vadodara(Gujarat) due to wi-fi was not working they told they need to replace mother board so it takes 15-20 days.But Afer 42 days on 10th July 2015 they give my Nexus 6 Back to Me.(Work Order Number:BAR/MG/15/00361). After 2 days (Date 13th July 2015) another problem is raised and i have submitted it to same service center. This time Speaker was not working they told me it take some days to replace it. After 10 Days they change the sound panel and give me back my Nexus 6 on 22nd July 2015(Work Order Number: BAR/MG/15/00695). I have requested for replacement but they did not accept my request. On 19th august again speaker are not working well i have submitted it to same service center they told me it will take some time. After 20 Days on 9th September 2015 they Give My Nexus 6 Back(Work Order Number: BAR/MG/15/00695). And Now 18th November 2015 I have submitted my nexus 6 to Motorola Authorized Service Center Pune(B2X Naryan Peth).This Time Mobile is not getting switched On. after one day they are saying they can't repair my mobile because it is opened somewhere else. I told them mobile is opened three times in Ensure Support Service Center Motorola Authorized Service Center Vadodara(Gujarat). So finally 72 days mobile was in service center and they are not replacing or giving my money back even they are not giving me permanent solution of mobile. Every Month there is some problem is raised in Mobile. Work Order Number: AMSPUE001878 of B2X Service Center Pune. This time they are saying they need to replace mother board of mobile again. It's takes more than 20 days. I have requested for replacement of new mobile but they rejected my request again.

Dear Team, I have got Moto 3G Mobile from Flip kart online. after got mobile i was used 40 days, then suddenly my mobile not working, i"ve given service center in Cochin for repair. Date on[protected]. That time they told me, u will get it mobile within 10 days, still today i am not getting, i asked service center person they said cool, spare not came what we can do? immediately i dialled Motorola toll free number. They are also not responsible properly. Totally i have lost my money of amount 12000/-. But every mobile company said one year warranty but nobody can take care for this issue.. I want to immediate reply for this issue. I thought motorola is the best one but that service people did not support anything from their end. Note : Serivice center Name: Voice Plus, 2nd Floor, Aiswarya, Opp, FACT Godown, Karshaka Road, Cochin-682016. Ph:no[protected] My Name: G.Karthik Mobile no: [protected]