Motorola Mobility Complaints & Reviews

The phone's speaker incurred a problem within 2 monypths of purchading a new Moto3G phone. Contacted the Motorola Customer Service to find authorised service centre near me. Submitted my Moto 3G on 11.12.2015 to the Authorized Motorola Service Center (Apee Technologies) in Egmore, Chennai as told by the Motorola Customer Service .The phone's body was in a totally perfect condition at the time of submission, other than the problem with the speaker. The service center kept the phone for a month saying it needs to receive the speaker from the Company. On 12.01.2016 when I went to receive the phone the Authorized Motorola Service Center gives a phone that is chipped(small pieces of the external part or the body of the phone broken/missing) at the top right and bottom left. The service center refuses to replace the phone they damaged or repair it if possible. The Motorola Customer service also not helping despite the fault being on their Authorized Service Center.

I have purchased Moto X Play from Flipkart as soon as it was launched trusting Motorola company. Initially Phone looked good when arrived but started having network issues after a weeks time. Service center informed about faulty network hardware and asked to leave phone for part replacement. However its been 1 and half month but phone is still lying with them as the part is not available with them and no hope of receiving it soon. Call center is always promising a new date from last 25 days but showed no real intention of repairing it. I have invested my hard earned Rs.18, 500 in this phone but seems like a waste. Even i am asking them for replacement or refund my money but they are refusing for that. Flipkart invoice no. CHN_PUZHAL_[protected] SERVICE CENTER Work order no. VZI/MG/15/01788 (New Tech Solution, Vashi) MOTOROLA complaint no.[protected] Regards, Deepak Jain Mob No. [protected], [protected] Email id: [protected]@gmail.com

I bought the Moto X Play when it released. Within a span of two months it got spoilt as it had some manufacturing defect. I gave it to the service centre and they have it there since more than a month. They do not have any replacement policy neither are they ready to repair my phone and give it back. I think I'm never going to get my phone back. And whenever I call the customer care they keep giving me different dates as on when I can collect my phone but its never actually repaired. Motorola is the worse company I've ever come across. Please help me.

I purchased a Motorola Xplay handset on 24 October 2014. on 1 December 2014 a problem occurred in its speaker. I went to customer care service center on 3 December 2014. but on 4 December said its PCB is not working it will be replaced and right now PCB is not not available in stock. so it will take 10-15 days. after 15 days i went again they gave me same reply. i do not have any phone right now to communicate . even i also mailed many times to motorola customer support but they said we have shifted your your complaint to higher authorities. but no action taken till now. please help me regarding this. around 40 days have already been spent. i am attaching all copies of bills, emails etc.

Hai my name is syamala my mobile no is [protected].I bought moto x play mobile with 32 internal memory through online on october 2015.But in january 2016 my phone was not working it was taken to all service centers they are saying that it will not work again.the phone was dead.. 6 months also not completed but i am facing this problem, , pls help me out

Respected Sir/Madam, Most humbly I beg to state you that I have also registered a case to the MOTOROLA WIRELESS COMPANY on your site. when I told them that I have been file a case against them, then they send an email that I have collects my phone on 12/01/2016. But today (12.01.2016) there is no any response form them. They also don't answers my call. Sir, Its being 54 days now. I have used my phone just 33 days. I am very panic about that matter. They always cheated me. Their Managing Director( Md. IMRAN) is also a great cheater. Sir I again request you to please take a kind action on that matter as soon as possible. their soap address is - 55, Manicktala Main Road, Kankurgachi, Kolkata - 700054, Opposite Lokenath Mandir with regards BIKASH OJHA MOB- [protected]

Dear Motorola Team, I am your customer who is actually dying with lot of issues faced in Moto 360 smart watch, which is not smart actually. I have purchased Moto 360 smart watch. On this problematic Moto 360 smart watch due to which I am suffering a lot. It was submitted to your service center on 21.12.2014 with below issues: 1. Disconnect Automatically. 2. Fast discharge... 3. System hanging issue very often. After submission of watch, I called to service center and your National service head Mr. Vikas Sharma and after 13 days received different color from service center. I called to Mr. Vikas but he didn’t receive my call (Still he is not responding) then I called to Mr. Malkiat for same and he casually replied “I will update you in evening” and he update in evening that they don’t have stock of this watch in black colour and it will take 7 to 10 more days for arrange this an also suggest for use Grey colour watch, which is not as per my taste. It’s with me as I am not using it. Can you please tell me this is the way you treat your customers?? Requesting to you, kindly replace my Watch or refund the amount spent on this Watch. Please find below, my all details related to my complaints, I would request you to intervene in it. Service center: Technocare-E26 basement Lajpat Nagar, Part-2, Central Market, Delhi Complaint number: LPT/MG/15/07606, Looking forward for your favourable response. Regards Praveen [protected], [protected] --

Concern,

Date issue started - 20th Dec'15
Device - Moto X Play
Purchased - Last week of Nov'15

This is very disappointing that even after facing so many problems with flagship device moto X, just because of little loyalty left for Motorola i have again purchased Moto x play... And now it is only two months and i started facing problem with SD card.

Earlier i was using 8 Gb sd card without any issue...one fine evening it stopped and i got an error of corrupt SD card. Now when i have new 16 GB SD card, i am getting same error and while tapping resolve this it is showing different error captured in screenshot.

I have called customer executive he asked me to do recovery mode...safe mode and other ways but still same problem. Now he gave me last option before i have to rush to service center... He asked me to do factory reset of device means all data needs to be transferred to other device and investing 1-2 hours. This is ridiculous.

As suggested i have visited service center, he performed software check but problem still persist... for what i was afraid finally happened over again and he asked me to leave device in service center...

My Concern is why should i leave device for repair...This time i am not going to use repaired device...I want total replacement of device with entirely new device... why should customer face all the problem all time... visiting service center, taking backups, reinstalling all apps again and intense follow ups that too for repaired phone... this time either i will burn or throw device but not going to use repaired device...

Am i paying 20-25 K for this kind of service. For some device which works for 1 month only ...

Will take this to social media platform and consumer forum.

- Atul Kannoujiya
[protected]

Job Number: AMSFLA009781 Its been 55 days i have given my mobile phone for servicing (display replacement). i.e. on 16th of November 2015. During handing over phone its been said that " within 10 - 15 days period mobile displayed will be replaced and delivered back". Till now my mobile didn't got ready. Every time i check for updates - your/service center reply is " there is no stock and it will take another 10 days time". i don't know for what reason just to get get the stock its taking so much of huge time or you guys must be playing playing with customers. If you guys are not able to do servicing on time or don't have spare parts stock means please don't sell such mobile phone on market. Its very inconvenience for customers like this. Now i really feel i would have brought some other brand mobile phone. Still how much time you need to delivery it to me??? My mobile is with moto service center from past 55 days and you guys are not able to deliver it to me after so many times complaint has been registered in moto customer care. Because of your delay in mobile servicing, my warranty period of mobile is wasting unnecessarily and i have requested for extension of warranty period for the same. Till now there is no proper response from any one of you, specially from Mr. susheel.

Hi, I purchased a Moto G 3 through flipkart. After only 3 months o[censored]se, it is showing faults. The problem was I was not able to receive or dial calls. More to this the sound was also not proper. I gave it to the service center - B2X colutions in Dadar near Chaityabhoomi. They took around 10 days to repair the handset. Still it is not working properly. The receiver is complaining of echo sounds during calls. The music system is getting shut after 10 minutes. I had not expected such a bad service from motorola. Being such a graet name, the service should alo be good. I would not refer any one to buy this phone as it is damaged after 3 months o[censored]se. The service centers do not do their jobs properly. Am I expected to leave my work and go to service centers again and again. This is ridiculous. I am very unhappy to buy this phone. Regards, Pratibha G.

Hi Team, IMEI [protected], Service center updated no warranty and taken service charges. where as this handset has the Warranty till March. Kindly check in your database and so the needful. Responses i got at service center is pathetic. Regards, Nagaraju

I had purchased a Moto G3 Handset through Flipkart. The phone is totally Dead within 2 n Half months. When I submitted the phone for service on 7th Dec.15 to Ahmedabad (bapunagar) centre, I was informed that they'll get my phone repaired in 2 weeks. Post 2 weeks I didn't got a positive reply from Ahmedabad (bapunagar) service centre so I called customer care of Motorola. MY WORK ORDER NUMBER IS : BPR/MG/15/00043 Daily i calling him and they told me always tomorrow we will arrange your call with our officer. Today is 9th Jan.'16 and the only answer give me "Sir, part is not available yet in India to repair your phone". No matter how much you request Moto personnel to expedite the work, they'll only call to ask for more extensions. This is worst customer service I have experienced ever so far. Moto only know how to sell, but not how to retain customers. I'll suggest people not to buy Moto Handsets as their repair service is extremely pathetic, customer care unsupportive.Rahul Kapadiya Ahmedabad Gujarat.

Order details: date: 19 may 2015 order ID: OD[protected] moto e 4G (2nd gen) was ordered by us on 19th may 2015, delivered by 24th may 2015.The piece was defective for which all our complaints were rejected by flipkart. Finally we got it replaced by flipkart and recieved new moto E by 9th july 2015. This replaced phone has many issues: such as sim slot 1, wifi, bluetooth, FM radio, hotspot & tethering all not working. Phone is under warranty and motorola customer care promised free service and repair through B2X customer service company; job number: AMSJAI00716 DATE: 6th jan 2016 the latter asking Rs. 5600 for repair as they say "board" to be replaced. desirable resolution: REFUND this time!

The worst service by motorola after a huge brand name. My mobile is with service centre from last one month and all time they fail in their commitment. No response from anyone and they lie eveyrtime. Still my mobile is with them and part is not repaired. Worst in whole world. I will never suggest anyone for motorola. Please help in getting my phone

Hello Team Motorola, Greetings of the day! Just close down your Pune Service center "Global Services - 1274, S Nagar J.M. ROAD, Near Garware Bridge, Deccan, Pune - 411004, Maharastra, [protected], 10:00-19:00 Mon-Sat" It has no use. Reason: 1) Poor response 2) Not cooperate with customer 3) Suggesting customer not to visit them on Saturday. I went to That Service center to replace the Sim Slot of my Moto G2. Paid advance of 500 INR.They Promised to arrange the part by 7 Days. They arranged part by 8 Jan 2016. It took more than 30 Days to arrange the parts. I between when I called customer care representative of Motorola on "[protected]", then I came to know that the Service center have not yet raise part requirement to M/S Motorola werehouse even after 20 Days of my advance payment. After repeatative comunication with customer care, they promised that the part will be arranged and M/S Global service will call back me and fit the part in my device by 9 Jan 2016. But today when I called the Global service they told me that, they have the child part but suggesting me not to visit to them on Saturday(i.e Tomorrow) with my device. Although the working days of this service centre is from Monday to Saturday. In Simple Motorola Is harassing the customer. They took 30+ Days to arrange the child part against the committed 7 Days and while fitting the part also they are harassing customer to visit to them on their preferable days except Saturday. It is too ridiculous that a service center avoiding customers. If anyone want any feedback Motorola, I can say "Be aware of their service and support before buying any product, either might be land in a big trouble" For me I can say, "It is a big mistake to choose Motorola Brand". Hope this escalation latest will be taken seriously. Regards. Ashish De [protected]| [protected]@gmail.com

I had given my Moto G (3 Gen) for repair for display issues during warranty Period. After a lot of trouble and hardship caused by Moto's authorized service provider (Ccom Telecommunication Services Pvt.Ltd. Thane (w)) and after investing a lot of time, i somehow managed to finally get hold of my handset. After a week now, I am experiencing that the display of my handset has suddenly stopped functioning again. I have been utterly disappointed by the Services that Motorola has provided. There has been no customer support from your Moto's whatsoever. Also the managers at the authorized service center have been troubling me in relation to the repairing of my device and have been giving me silly and unbelievable excuses for not giving me a proper working device. It is very unfortunate and unexpected that an MNC like Motorola has such bad service is being provided, I want a replacement of my mobile phone as soon as possible as it is within warranty period. This is a case of FRAUD Not at all satisfied from Moto's service. Biggest mistake to choose Motorola over other phones, at least I would have received the value for my money and not sheer ignorance from the company who has taken my money and failed to deliver on the promises delivered time and again. This has caused me much hardships, loss of business and monetary damages in following up with Moto.

Hi Admin, I had a problem with My Moto X2(32 GB, IMEI NUMBER: [protected])royal Blue handset which I have submitted to Motorola Service center on 5th of December 2015. I received it on 16th of December 2015 and the Motherboard of 32 GB was being replaced by 16 GB. Since then till date they haven't provided me with the correct replacement and it has been more than a month since I am not having my mobile. Each and every time I call the Customer Care, I am being attended by different Customer Care representatives and my scheduled date of call has been postponed each and every time and I feel my case has been left unattended. I am providing the list of the Representatives I have been talking to : 1.Amjad 2.Pratibha 3.Sushma 4.Srinath 5.Mohd. Imran 6.Saiyad 7.Krishan 8.Rahul 9.Upsana and none of them is giving me a proper solution to it. For my further assistance I asked them about their regional manager contact details which they aren't providing to me. Please Look into the issue as it 's my earnest request to you People as customers like me are getting affected due to it and I will be providing you with the screenshot of some of the mail chain that I had with Motorola representatives. Motorola Customer Care Number :[protected] Motorola Customer Service Number (Kolkata, Behala) : [protected] - this is the service Center where I have submitted my Mobile Desirable resolution: Replacement of 16 GB with 32 GB

Mobile mother board is faulty, and the warranty is also about to finish in a month, so i dont need the replacement of mother board instead i need the refund for the mobile

This is very depressing and unprofessional of your part towards handling your customers. I deposited my Moto G2 at your Authorized service center (Amblax Sevices, Vikash marg, New Delhi) on 19th December 2015 due to some speaker problem and software problems, I was facing. Its been almost 20 days and I am getting no response from any of your representative. Upon calling several times on your customer care no. [protected] and service centre no. [protected], I am getting the same response every time, "It will take some more time, Please call after 3 days or 4 days". Below are my details for mobile submission: Work order no.: ZQJ/MG/15/05156 Deposit Date: 19/12/2015

I am writing this to bring you to the notice how your motorola service centers is making false promises and not doing their job on time, I have submitted my phone MOTO X PLAY for replacement for the damage screen on 26th nov 2015, its been almost 2 months, at the time of accepting the phone they told me that it will take aprox. 15 days time, after 15 days they told me that they havn't received the part yet as it was coming from Chennai and due to floods there is a delay, I have gifted that phone and had to make my friend's plan postponed due to this after, again after 15 days they said it will take 10 more days, I got the call from service center again after few days and they told that I will get my phone till 5 JAN 2016, and now today I got the call that they will again need 10 more days because now the part is coming from China, this seems to be all **** from their excuses, I am a dedicated customer of motorola and all my family members have moto phone, but I am highly disappointed from the service I have received from now onwards I will not suggest anybody to buy MOTO phone, because I think service is equally important as the product.

JOB SHEET NUMBER- OIA/MG/15/03812
COMPLAIN NUMBER[protected]