Motorola Mobility Complaints & Reviews

Hi, I have purchased new Moto G3 mobile on 27 nov. 2015 and after 28 day H/W failure issue occurred. Then i submit it at Motorola Service center on 2nd jan 16 they commented to return on 4th jan but now they are saying for 2week. Job Sheet No AMSGUR006582. Complaints no[protected] Name Radhey Shayam [protected]

Hi Team, i have submitted my motorola E2 mobile in ghaziabad service center approx 6 months before. still m waiting for my mobile. I want my mobile back asap.

Hello, I have purchased Motorola -X Play from Flipkart in 28-Sep-2015 and got the delivery on[protected]. And I faced problem with Mic of device after 35 days from purchase of device. Than I visited the Motorola service center on 05th November 2015 and they ask me to submit the device. And since I don't have alternate phone with me I denied at that time. On 17th November 2015 I raised a case with Flipkart (IN[protected] fot the replacement of device since I can't effort to give my device in service center for 15-20 days. And On[protected] they denied for the replacement of device. So On 28/11/2015, I open a case with Motorola for replacement of Mother board, request number Ginbor003087. And they told me to wait till 17th of December 2015 for replacement on board. Then On 17th they again ask me to wait till 05th Jan. 2016 . And Today they are asking me to wait for 16th January 2016. So After investing 20K rupees on device I am getting these kind of service. Right now I am feeling like cheated by company like Moto rola. So Now I want either new device from Motorola or my money back. I am running my entire business through Mobile only. And after this problem I am loosing my business as well. So please take serious against company like Motorola. Regards, Vijay Singh [protected] [protected]@gmail.com

I deposited my mobile for display change on[protected] which i purchase on 13-10-15 the imei number is [protected] and model no is xt1562 i have been told the mobile will be delivered after 15 days. But till today i have not got my mobile back after repair. I have reminded them number of time but i have not got it back. I am not satisfied with the services and they have given me lots of harassment after purchasing such a costly mobile . My customer care complaint no is[protected]. And i send many mails on their authorized email id. Please help yours truly chetan mann m.No [protected] email id . [protected]@gmail.Com

I have submitted my phone on 10th Dec in dead position with a assurance that my software will get upgraded and i get my phone in next 48 hrs.. after i visited 48 hrs i have been told that mother board of my phone is having some problem & company doesnt have that part in stock i have to wait for another 10-15 days for it. when i enquired abt it after 10 days i have been told to to wait till 30th Dec, on 30th Dec i got a call from service centre that i have to wait another 15 days since company doesnt have part in stock till now and now they cant commit me when will i get my phone...

I bought moto x play which was delivered within 3 days at my doorstep. Now, for the non-working charger it's been more than 20 days and i haven't receive the replaced charger yet. Motorola go back and don't you dare to come back.

Client Name- Bikash Ojha number- [protected] ordered phone on flipfart- 09/10/2015 received- 15/10/2015 phone will automatically switched off( no physical defect) after about 1 month 3 days. I submits the phone to motorola service centre for repairing- 21/11/2015 they said that it will takes about 15 days. today it is 02/01/2016, but there is no any response about my phone. I tried to call to motorola tollfree number and motorola service centre named Wireless Communication, Mannicktalla, Kolklata, but they do not answered my call. I am very harassed by this matter. I am waiting for your kind judgement thanking you. with regards Bikash Ojha

I submitted my Motorola G3 4G 16GB at the service center on 02/11/15 but till date I haven't receive it back, have made 5 visits to the Service Center which 60 km away from my home, on the dates which I was told to receive my device, have called Motorola Toll Free Service center many times [protected], every time the customer care executive tells me that wait till you get resolution call back from our side but I don't get the callback and again I am told that wait YOU will soon get the back from our side. On 20/12/15 I got call from Motorola that You can go and receive your device on 29/12/15 from service center, on visiting the service center on 29th December I was told that your device is not ready yet. Hearing this I called the Motorola Toll Free no. and was told that you will get the call back from our side till 20:00 hrs today, i.e. 29/12/15 but I didn't get the call back than again on 30/12/15 I called the customer care no. again I was told that wait for call from our side but till now I haven't received any call from Motorola. Complaint No. HQT/MG/15/00458 I am frustrated... Please help. Himani Chaudhary

I submitted my mobile on 4th Dec for Display problem at Pune service center. They asked me to wait for 15 days to get it repaired. But as today more than 15 days I didnt get my mobile back even I escalated it to higher autority of Motorola. Even if the motorola confirmed my closer date of my issue is 30th i.e. today. I called to service center they told my that they didnt received the part of my mobile. Sandeep a moto employee wrote a mail and confirmed me that we will close it by today but as the part is still pending it would not close today. So I urge to all who are seeing this post please do not purchase motorola Phone. The worst customer care... I want a new mobile or refund my money.

I gave my phone for repair on 9th November 2015 (Moto E) with Job no LPT/MG/15/07202 to Technocare E26 Lajpat Nagar Delhi. It was communicated that it will be returned repaired within 20 days, but there is no update till now. When I call them, they tell me to call customer care and customer care does the vice-versa. I have done complaint to Motorola also but no action taken. ( Complaint No:[protected] Please look into issue .

Date of incident[protected] client no : [protected] my moto g mobile giving software update problem and restarting immediately. given to Moto service center Hubaalli but till today they failed to give solution. Replace the mobile phone

Dear Sir, as per below mail, i am not getting support and resolution of my mobile as One SIM slot is having issue, From: Mayank Patel [mailto:[protected]@gmail.com] Sent: Wednesday, December 16, 2015 4:48 PM To: Flipkart Customer Support Cc: Mayank1 Patel Subject: Re: [Incident: IN[protected]] Dear Team, Awaiting for your reply, On 16-Dec-2015 3:11 pm, "Mayank Patel" wrote: Hi Team, This is not the solution which i expected from flipkart, As per my earlier mail, i have mentioned all the issues which i have faced like Hanging, heating, SIM card detection issue and additional 4G calling, Why this is happening with newly purchased mobile(recently launched), i have never expected this kind of product from flipkart, After this i have lost the faith from flipkart products, Also i do not want to visit service center for these kind of multiple issues, Looking for positive reply with positive solutions, marking my official email ID as CC to prove my need, My contact details are as below, [protected]/[protected]

Dear Team I purchased one Moto E 4G in the month of June 2015, Since starting I am facing prob with this device.It is getting hanged, getting hot after short time o[censored]se. I also purchased two Moto G 2nd Gen in the month of Nov/Dec 2014, both are working fine & i have no issue in these devices. But I am really very disappointed with this Moto E 4G Detail of the device is as follows IMEI 1:[protected] IMEI 2:[protected] Model:AP3445AE7K8 pls let me know the best available solution to get rid off from the issue. Thanking you Mridul Mohan Pathak #[protected]

I have purchaced a mobile from flipkart on sep 14, i had used it for 10 days when the display shattered, Appatently the display is supposed to be unbreakable . i had submitted my phone for service at B2x on request of the customer care . I was promissed that the phone would be repaired in 2 weeks by the customer care . On constant reminders the date for the resolution has been postponed atleast 3 times. After a month i receive a call from the customer care asking me to move my phone from B2x service center to another service center (Trident technologies) which is not on the motorola site . I Have switched my phone to the other service but they did not except the same, After continual pressure the service center had excepted the phone . After that day i have been sending mutiple reminders requesting them to resolve the issue . It has been 3 months and i am yet to receive any sort of substancial information from the service center. Appatently they do not have the parts which are required to do the service . the only response i get from the customer care is that they would call me back and i have not recived any communications from them on the same . Today i have tried calling the mororola regernal office and the after asking to preak to the managers to escalate they have blocked my phone number . so that i cannot call them . All the numbers in the service center (trident technologies ) are not reachable and switched off .

Firstly i used my mobile for only 1 month and the display is not working properly then i gave it to the service centre to repair on 23rd nov 2015 and its been one month they hav'nt repaired it nor giving me any feedback and even the people in the service centre are so untolerable and the way they talk is also inappropriate. i cant wait any more for the mobile, give me my money back and keep the mobile with you your service is worst then any other company, i have never experienced such kind of behaviour from any company be it any one

Sir

I bought moto e2 on 15/5/2015 from flipkart.

I got some screen issue on that mobile. I have submited that mobile in warranty period to (B2x mumbai-koperkhairane) which is authorised service center of motorola on 2nd december 2015.

Now whenever i call to b2x they alsways told me motorola is not sending part to us. You have to ask directly to motorola for your complain or else you can take your mobile without repair.

I asked him for replace or repair. But they are saying no for that.

After that i called to motorola on 14th dec 2015 they told me you will get reply in 48 hrs. But i didn’t received any reply.

Again i called to motorola they told me you will get call till 17th dec 2015 5pm. From mr. Sandeep who is handling your case. Again i didn’t received any reply.

After that on 21st dec. 2015 9.22am they said you will get the call from mr. Sailesh till 12 pm 21st dec 2015. But i didnt received any call.

Again i called to motorolla at 12.27pm 21st dec 2015 by mr. Sandeep. Now they are saying you will receive call till 7pm.

When ever i call to motorola they are g. Iving time but no reply

B2x also not helping me.

& when ever i call to motorola they are saying sentence you will get the call okay sir okay sir.
Even they doesn’t listen my problem.

I want replacement or refund for product

Please help us.

My complain job sheet noumber :- amsmum003080.
Product :- moto e2

I have purchased mobile of moto x play but 1 month started giving an error with battery and overheating so I submitted in service center delhi B2X now it has been more that 1 months but motorola employees giving fake mails that you will get your device on this date but everytime say that it pending for parts.Don't take action now I want refund.

I gave my phone on 20th nov for flash not working in ensure service center baroda and after 15 days they gave me phone duly repaired but simultaneously the started having network issue which was alright before i gave my phone for repair.now when i contacted them for the issue they sent me to another service center name R-TEL. ON 13 DEC R-TEL has received my phone without any jobsheet and gave me only customer information letter. YESTERDAY when i contact them they says that my phone motherboard issue may be due to repair done by ensure service center so again i have to wait for more then one month for repair which is only due to negligence of both service centers. since more than one month period i have to face problems without my phone and also not sure that when it will fully repaired now. in this case i suffered with mental and financial harassment only due to negligence in duty by both service center center and also rude behaivour of R-tel service center baroda and today they informed me to collect my phone back without any repairs and ask me to go out of station for other service center as they cannot provide me service reasoning that motorola not supplying parts. in this circumstances i m put in force to take a hard necessary legal actions for failing to provide me quality product so i request you to replace my phone as it in guarranty period. i have also lodged complaint in motorola today at 12p.m on [protected]. and contact number of R-TEL service center baroda is [protected]. the complaint number provided by motorola is[protected]. so please help with the same and solve my issue.

I buyed motorola mobile 3 months back and facing lots of issue with it and have visited motorola service centre 3 times but still problem persist and they are not replacing the mobile insist they want me to visit the service centre again...every time they submit the phone and format it because of which my data gets lost and time totally waste visiting it

I am purchase MOTOROLA G 2nd Generation Mobile on 14 November-2015 But this device in not working properly that is so many technical problems i am faced i am already complaint flip kart & MOTOROLA company but no use so please replacement my device as early as possible