Motorola Mobility Complaints & Reviews

Please provide as much information as possible...i have submitted my MOTO G3 at jaipur service centre on 24 sep and it has been almost two month since i have submitted it to the service centre and is still not get repaired . whenever i call them they say " sir just few days more few days more" and there online chat sevice is useless they have always promised me that they will call me and will lisen to my complain further but till now i havent recieves any call.

Dear Team, Please check the attached snapshot. When sone Application is use then some massege is showing not responding. And showing three botton which is report, wait & ok. When you said OK then application is force close. And you press report then application taken feedback. And when press wait then application is hang. Please suggest. Thanks Vinita Pandit

Moto G (3G) Cell phone purchased vide invoice date 02 August 2015 from flipkart started giving problems and was given for repair to their authorised service center Service & Communication Solutions, A-180(1st Floor), Bhisham Pitamha Marg, Sukhdev Nagar Market, Kotla Mubarakpur, Delhi - 110003, on 16 October 2015. After losing patience, spoke to them (Motorola Customer Care at[protected] at least 10 times, there is no solution in sight. Every time they commit call back, neither the call comes nor they give any definite time frame for return/repair of phone.

A horrible after sale service, I am without phone since 16 October but they are not bothered. Spoke to flipkart ( Customer Care [protected]) as well, they also promised but of no avail till now.
Complaint No. MOTOROLA CUSTOMER CARE :[protected]
FLIPKART: IN[protected]

PAWAN
[protected]
New Delhi

Hello, Incident no.[protected],[protected],[protected] IMEI/Serial No: [protected] Jobsheet No.- HERMG 1504478, HER/MG/15/05143 I bought Moto g3 on 11 August 2015 from Flipkart, the handset have minor issue with autofocus camera, contacted support they provided troubleshoot that did not help, I did not much bothered as it was minor issue and I don't use camera more so I let it go thinking that it will be addressed in soft update. On 29th September camera stopped working and showing me message 'Camera busy, please restart'. I submitted the device in service centre on 30th September Jobsheet No.- HERMG 1504478, service centre told me that it's water damage. Then I recall the rain of 26th September but mobile was safe in pocket and the cover was well fitted and Motorola claimed for the IPX7 rating of water resistance also I did not noticed any problems till 29th sept. After submitting I got call from Balraj after 4-5 days and he said that mobile will be covered in warranty I don't have to pay. I was happy but they were taking a lot of time to repair so I asked them for replacement because without the smartphone I was getting a lots of problems, So I followed several times to expedite the repair or replacement process and every time I was told to wait for call back and I never received callback. I got frustrated with poor responses and the shifting of resolution date, So I asked them severa; times to provide higher authorities contact details and they denied to provide it, then I said give me noddal/grieviance officer's details which they also denied to provide. Afterall the provided me an emailid '[protected]@motorola.com' and I emailed to Ramesh but I was shocked that even Ramesh never replied or given me any assurance. Well anyhow they repaired the device and I collected the device after 35 days on 4th November. But during 1 day o[censored]sage I found that the incall receiver speaker provides a very low volumes and I barely hear the voice outside home/office and camera quality was also degraded. I visited service centre and submitted the device on 5th November they provided me a new jobsheet "jobsheet no. HER/MG/15/05143" and they said the issue will be addressed in old case. But on 6th November I got email that problem was solved, so I replied the email and asked for the new device as replacement, to avoid the hassles, mental torcher and frustration I offered that I was ready to pay 8-10% of cost of device provided that they will give a new device as in replacement, because repairing of old device again will give problems and it will take again 1 month to repair. Well I again started taking follow-ups as I needed the device immediately, I called on 5th, 7th, 9th and 10th November and everyday I only get one response to wait for callback, but never received the callback, and today 10th November I received an email and stating that "We have not heard from you concerning your request for support in the 72 hours since we sent you a response. Consequently, we have changed the status of your question to Solved" The email is total lie in fact I called many times even on 10th November and was told to wait for callback. So it looks like Motorola stopped caring of existed customer and only interested to sell the new devices without support otherwise they would never have closed the ticket without solution and would have replied to my emails. I was never satisfied with device as the issue started the day I bought the device and I am too frustrated with the call canter they even do not forward the call to seniors and on 9th November they have disconnected my call 3 times. Even Ramesh did not intervene to resolve or expedite the process. It's now 3 months and issue is still not resolved. Now I want a new device without any cost with 1 year warranty as soon as possible. -Satyamaditya Yadav ______ Emails ________ [Incident:[protected]] Inbox x Motorola India Nov 6 (4 days ago) to me We have not heard from you concerning your request for support in the 72 hours since we sent you a response. Consequently, we have changed the status of your question to Solved. Discussion Thread Response Via Email (Vurri) 27/10/2015 05.10 PM Dear Customer, Thank you for contacting Motorola. We are working on the update for your device and will get back to you as soon as we have an update. We thank and appreciate your cooperation with us. For further information, please contact us at [protected], 7 AM – 11 PM Monday to Sunday. Regards, Motorola Mobility India Ltd www.motorola.in Customer By Email (Satyamaditya Yadav) 21/10/2015 02.57 PM Hi, Jobsheet No.- HERMG 1504478 I have contacted service center today, and they told me that they are waiting for the hardware parts, I request you guys to provide me the device on immediate basis as it is already too late and I don't have any other smartphone to use, and it is affecting my life now, my work and also causing monetary loss. Please either replace the hardware parts and return the device OR provide a new device immediately within 2 days. I have waited a lot. Also provide instructions to refund Rs. 300/- to Prodcon service center which they have charged me saying that device is not under warranty, but you guys are covering it under warranty. Waiting for immediate response and action. -Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: Customer By Email (Satyamaditya Yadav) 13/10/2015 03.57 PM Hi, What do you mean by "permanent solution" please explain? I again request to provide a new device replacement as I was facing the camera issue from the day I have bought. It seems camera was faulty in the device when I have received. That's why it stopped working. Regards, Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: [---001:001579:26641---] Satyamaditya Yadav Nov 6 (4 days ago) to Ramesh, partnercoordin., Motorola Hi, On 4th November I received the device and I found that the camera autofocus issue is still not resolved as well as incall reciver speaker provide very low volume during call so I went to service centre again on 5th November and submitted the device again for the repairing, service centre provided me the new jobsheet no. HER/MG/15/05143 Now I am afraid that it will take another 1 month to repair, even after that new issues will likely to arise as the replacing of new motherboard and camera did not fix the camera issue as well new issue, 'incall reciver speaker not working properly', arose.So repairing again is pointless. Also I am suffering these problems from last 3 months from the day I bought the mobile. I again request you to provide me the new device as replacement as these problems will never end and I will remain unsatisfied. Please provide the new device as replacement, I want peace of mind not the mentally torcher for the peace of mind I am ready to pay about 8 -10% cost of mobile, for getting a new device if you don't value the customer. PFA jobsheet Regards, Satyamaditya Yadav Email::Complaint against Support team, failed to provide solution in 1 month. Moto G3 in service center [Incident:[protected]] Inbox x Motorola India Oct 29 (12 days ago) to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. Subject Email::Complaint against Support team, failed to provide solution in 1 month. Moto G3 in service center Discussion Thread Response Via Email (Sardar Ujwal) 29/10/2015 07.40 PM Customer Reference number :[protected] Dear Satyamaditya, Thank you for contacting Motorola. We apologise for inconvenience caused. As your case has been already escalated to our relevant team with the reference number :[protected] we request you to follow up the case with the above reference number. However we are forwarding the case under the priority bases. Thank you for reaching Motorola.Have a great day. For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.). We appreciate your patience and value your business. Regards, Ujwal Singh. Motorola India Customer By Email (Satyamaditya Yadav) 28/10/2015 08.57 PM Hi Ramesh, Incident:[protected] It is very sad that now I have to write email to higher authority because support team was not able to reply my question and provide the proper solution in the time span of 1 month. My moto g3 is in service center from 1 month and still waiting for hardware parts. The camera issue I was facing from the day I have bought i.e. mid August, I have contacted chat support, phone support and email support many times and always resolution date is getting postponed, and they ask me to wait for callback, that too was not answered. I requested to provide me a new device as replacement if not able to repair immediately. Without the smartphone I have limited access of Internet hence it is affecting me mentally and my life is getting worse and I am getting monetary losses. It's headache for me now. Totally disappointed by the Motorola support. Now I don't have patience and I want the problem to be solved tomorrow 29th October either replace the hardware parts or provide a new device. I insist to provide new device as if the issue start again or any other problems arise I again have to suffer these. So it's better to provide new device. Please do the needful, and take the action immediately. I still believe in moto support and I am looking for a new device as replacement. Regards, Satyamaditya Yadav [protected] Forwarded message[protected] From: "Motorola India" Date: 27-Oct-2015 5:10 PM Subject: 26th OCT [Incident:[protected]] To: Cc: Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. * Subject* 26th OCT * Discussion Thread* * Response Via Email (Vurri)*27/10/2015 05.10 PM Dear Customer, Thank you for contacting Motorola. We are working on the update for your device and will get back to you as soon as we have an update. We thank and appreciate your cooperation with us. For further information, please contact us at [protected], 7 AM – 11 PM Monday to Sunday. Regards, Motorola Mobility India Ltd www.motorola.in * Customer By Email (Satyamaditya Yadav)*21/10/2015 02.57 PM Hi, Jobsheet No.- HERMG 1504478 I have contacted service center today, and they told me that they are waiting for the hardware parts, I request you guys to provide me the device on immediate basis as it is already too late and I don't have any other smartphone to use, and it is affecting my life now, my work and also causing monetary loss. Please either replace the hardware parts and return the device OR provide a new device immediately within 2 days. I have waited a lot. Also provide instructions to refund Rs. 300/- to Prodcon service center which they have charged me saying that device is not under warranty, but you guys are covering it under warranty. Waiting for immediate response and action. -Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: * Customer By Email (Satyamaditya Yadav)*13/10/2015 03.57 PM Hi, What do you mean by "permanent solution" please explain? I again request to provide a new device replacement as I was facing the camera issue from the day I have bought. It seems camera was faulty in the device when I have received. That's why it stopped working. Regards, Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: [---001:001558:24141---] [---001:003779:50222---] 26th OCT [Incident:[protected]] Inbox x Motorola India Oct 27 to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. Subject 26th OCT Discussion Thread Response Via Email (Vurri) 27/10/2015 05.10 PM Dear Customer, Thank you for contacting Motorola. We are working on the update for your device and will get back to you as soon as we have an update. We thank and appreciate your cooperation with us. For further information, please contact us at [protected], 7 AM – 11 PM Monday to Sunday. Regards, Motorola Mobility India Ltd www.motorola.in Customer By Email (Satyamaditya Yadav) 21/10/2015 02.57 PM Hi, Jobsheet No.- HERMG 1504478 I have contacted service center today, and they told me that they are waiting for the hardware parts, I request you guys to provide me the device on immediate basis as it is already too late and I don't have any other smartphone to use, and it is affecting my life now, my work and also causing monetary loss. Please either replace the hardware parts and return the device OR provide a new device immediately within 2 days. I have waited a lot. Also provide instructions to refund Rs. 300/- to Prodcon service center which they have charged me saying that device is not under warranty, but you guys are covering it under warranty. Waiting for immediate response and action. -Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: Customer By Email (Satyamaditya Yadav) 13/10/2015 03.57 PM Hi, What do you mean by "permanent solution" please explain? I again request to provide a new device replacement as I was facing the camera issue from the day I have bought. It seems camera was faulty in the device when I have received. That's why it stopped working. Regards, Satyamaditya Yadav On 13-Oct-2015 11:56 AM, "Motorola India" wrote: [---001:001558:24141---] Chat session Length of repair [Incident:[protected]] Inbox x Motorola India Oct 13 to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Subject Chat session Length of repair Discussion Thread Response Via Email (Pavani) 13/10/2015 12.49 PM Dear Customer, Thank you for contacting Motorola! Since the chat session dropped unexpectedly before we were able to establish your concern, I would encourage you to contact us if you need further assistance. You may call us on our toll free # [protected] or reach us through chat or email from www.motorola.com. We are available anytime between 7 am to 11 pm, Monday to Sunday. In our quest to continuously improve our support and services, I would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future. Thanks and have a great day, Motorola Mobility INDIA Ltd. Chat Transcript 13/10/2015 12.45 PM [12:33:18 PM] Welcome to Motorola Support. This is Pavani. How may I assist you today? [12:33:27 PM] Satyamaditya Yadav: Hi [12:34:07 PM] Pavani: Hello. [12:34:07 PM] Satyamaditya Yadav: incident no.[protected] [12:34:13 PM] Pavani: How may assist you? [12:34:21 PM] Satyamaditya Yadav: Moto g3 camera issue [12:34:46 PM] Satyamaditya Yadav: I have asked for new device replacement [12:35:05 PM] Satyamaditya Yadav: Could you please update me the status [12:35:48 PM] Pavani: May i know the day of purchase and from which source did you purchased the device ? [12:36:22 PM] Satyamaditya Yadav: Flipkart [12:36:42 PM] Pavani: In order to proceed May I have your contact number and location in case a follow-up is required. [12:36:41 PM] Satyamaditya Yadav: 11 August 2015 invoice date and I recieved it on 15 August [12:36:51 PM] Satyamaditya Yadav: [protected] [12:37:01 PM] Pavani: Could you be more specific about the issue? [12:37:25 PM] Satyamaditya Yadav: Could you please check the status based on incident no I have given [12:37:39 PM] Pavani: Give me a minute. [12:37:53 PM] Satyamaditya Yadav: okay [12:39:24 PM] Pavani: Sir I checked the status. [12:39:29 PM] Satyamaditya Yadav: hmm [12:39:39 PM] Pavani: You case is escalated as for our concern. [12:40:11 PM] Satyamaditya Yadav: The case is escalated 10 days ago [12:40:14 PM] Pavani: You will get call back in 3 to 4 days. [12:40:46 PM] Satyamaditya Yadav: Have you escalated for Replacement of device ? [12:40:56 PM] Pavani: Yes sir I checked the status.on 30th you submitted your device which is under warranty. [12:41:24 PM] Satyamaditya Yadav: Yes, on friday I got call from Balraj [12:41:41 PM] Satyamaditya Yadav: and he said the devce will be repaired [12:41:58 PM] Satyamaditya Yadav: But I have requested for a new device replacement [12:42:12 PM] Pavani: Yes just now I checked the status that you will get call back . [12:42:14 PM] Satyamaditya Yadav: as the problems may arise in future [12:42:55 PM] Pavani: Replacements is not possible. [12:43:20 PM] Pavani: You already got mail from our concern team about the replacement. [12:44:56 PM] 'Satyamaditya Yadav', I notice you have been away for a while. If I don’t hear from you within 2 minutes, I will close this chat session. [12:44:59 PM] Pavani: Sorry for the trouble .you will get call back .please wait for the call back. [12:45:30 PM] Pavani: Due to inactivity this chat will be terminated, For any further assistance feel free to contact back.Thank you for choosing Motorola. [12:45:31 PM] 'Satyamaditya Yadav' disconnected ('Concluded by Agent'). [---001:003114:39514---] Chat - camera repair. [Incident:[protected]] Inbox x Motorola India Oct 3 to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. Subject Chat - camera repair. Discussion Thread Response Via Email (Vurri) 03/10/2015 03.42 PM Customer Reference number:[protected] Dear Satyamaditya, Thank you for contacting Motorola, My Name Balraj.V from RSS(Repair Status Specialist) team. As i have received your escalation and i will be working on this with my concern team and will be in follow up with you. We have escalated this case to our higher authorities and investigating with them, We kindly suggest you to wait let me get back to you in 3-4 days . We will update you closer date with in 24-48 hours after investigating . And also we will make sure that you will receive your device back soon. with the status update details. Hope you understand.We appreciate your patience. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on [protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 7:00am to 11:00pm Monday to Sunday. Kind regards, Motorola Mobility India ltd [protected] www.motorola.com Customer By Email (Satyamaditya Yadav) 30/09/2015 11.57 AM Please find the attached job sheet Please escalate and provide replacement device asap On Sep 30, 2015 11:20 AM, "Motorola India" [protected]@mailwc.custhelp.com wrote: ==================== image File Attachment ==================== IMG_20150930_111606.jpg, 1479711 bytes, Added to incident ==================== application File Attachment ==================== Invoice.pdf, 45293 bytes, Added to incident Response Via Email (Srilakshmi) 30/09/2015 11.20 AM Dear Customer, Thank you for contacting Motorola. I would encourage you to contact us if you need further assistance. I request you to attach your details to this mail. In any case, here are the steps that we followed. You may use it as a reference in case you need it again in the future. If you have any questions or concerns, we are happy to help! You may call us on our toll free # [protected] or reach us through chat or email fromwww.motorola.com. We are available anytime between 7 am to 11 pm, Monday to Sunday. In our quest to continuously improve our support and services, I would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future. Thanks and have a great day, Motorola Mobility INDIA Ltd. [---001:002223:23867---] Satyamaditya Yadav Oct 10 to service, Motorola Hi, I have contacted Prodcon service center, Andheri and they told me that they need to replace camera, motherboard and display and they don't have camera hence need to wait. I have already waited for 11 days, and I was facing camera issue from the day I have bought, I have already faced many hassles in communication emailing, chat support, phone support. I also tried on given toll-free no. but got reply that server is down and they can not check any information. So here I request you to provide me a new device as a replacement instead of repairing the old one. Waiting for approval of replacement. Do the needful asap. Regards, Satyamaditya Yadav Chat - camera repair. [Incident:[protected]] Inbox x Motorola India Sep 30 to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Subject Chat - camera repair. Discussion Thread Response Via Email (Kattamuri) 30/09/2015 11.20 AM Dear Customer, Thank you for contacting Motorola. I would encourage you to contact us if you need further assistance. I request you to attach your details to this mail. In any case, here are the steps that we followed. You may use it as a reference in case you need it again in the future. If you have any questions or concerns, we are happy to help! You may call us on our toll free # [protected] or reach us through chat or email fromwww.motorola.com. We are available anytime between 7 am to 11 pm, Monday to Sunday. In our quest to continuously improve our support and services, I would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future. Thanks and have a great day, Motorola Mobility INDIA Ltd. Chat Transcript 30/09/2015 11.17 AM [10:44:57 AM] Welcome to Motorola Support. This is Kattamuri. How may I assist you today? [10:45:03 AM] Satyamaditya Yadav: Hi [10:45:17 AM] Satyamaditya Yadav: I have moto g3 [10:45:27 AM] Satyamaditya Yadav: the issue is with camera [10:45:50 AM] Satyamaditya Yadav: I visited to service center andheri [10:45:53 AM] Kattamuri: May i know your contact details and IMEI number? [10:46:02 AM] Satyamaditya Yadav: They are saying it's water damage [10:46:08 AM] Satyamaditya Yadav: [protected] [10:47:14 AM] Satyamaditya Yadav: imei [protected] [10:47:33 AM] Kattamuri: Thank you for providing the information. [10:47:42 AM] Satyamaditya Yadav: I have contacted earliear on chat and I was told that [10:47:57 AM] Satyamaditya Yadav: you guys will escalate my problem [10:48:43 AM] Satyamaditya Yadav: Job no 824, date 30 sept 2015 [10:49:22 AM] Kattamuri: When did you contacted to our motorola about your issue? [10:49:47 AM] Kattamuri: You are saying your job sheet no:824 am i correct? [10:49:54 AM] Satyamaditya Yadav: Yes [10:50:29 AM] Satyamaditya Yadav: I have issue with camera earliear in August after purchase of 4-5 days [10:50:39 AM] Satyamaditya Yadav: I have also emailed that [10:50:59 AM] Kattamuri: could you please provide me the full job sheet number . It contains both alphabetic and numerical. [10:51:24 AM] Satyamaditya Yadav: but the issue was minor so I neglected to replace the mobile [10:51:29 AM] Satyamaditya Yadav: You can check [10:51:38 AM] Kattamuri: could you please provide me the full job sheet number . It contains both alphabetic and numerical. [10:52:03 AM] Satyamaditya Yadav: It's just 824 [10:52:22 AM] Satyamaditya Yadav: submited at Prodcon service center, Andheri East [10:52:57 AM] Satyamaditya Yadav: They also charged me non- refundable rs. 300/- service charge [10:53:21 AM] Satyamaditya Yadav: just for submitting the phone [10:53:42 AM] Kattamuri: could you please provide me the full job sheet number [10:54:12 AM] Satyamaditya Yadav: it's just 824, [10:54:15 AM] Kattamuri: Give me a minute i will check [10:54:18 AM] Satyamaditya Yadav: I have print [10:54:30 AM] Satyamaditya Yadav: Should I send you in email ? [10:56:48 AM] Kattamuri: I will send you a email. Please attach your details to mail id and revert it to me. [10:57:07 AM] Satyamaditya Yadav: okay [10:57:14 AM] Satyamaditya Yadav: send the email [10:57:58 AM] Kattamuri: We will send the email once the chat is disconnected. [11:00:08 AM] Satyamaditya Yadav: okay, but what you guys will replace the mobile [11:00:12 AM] Satyamaditya Yadav: right ? [11:00:50 AM] Kattamuri: Do you have warranty to you device? [11:01:07 AM] Satyamaditya Yadav: Yes [11:01:19 AM] Satyamaditya Yadav: bought in 11 august 2015 [11:01:25 AM] Kattamuri: when did you submitted your device? [11:01:56 AM] Satyamaditya Yadav: Today [11:03:10 AM] Kattamuri: From which source you bought your device. E.g:flipkat? [11:04:52 AM] Satyamaditya Yadav: yes flipkart [11:05:46 AM] Kattamuri: As of now you submitted your device today only. After examine your device at service centre they will give you assurance about the replacement. [11:06:12 AM] Satyamaditya Yadav: But I will get the replacement ? [11:07:19 AM] Kattamuri: I am sorry sir . service centre members will give you the information about the replacement. [11:07:52 AM] Satyamaditya Yadav: They are saying it's water damage [11:08:02 AM] Satyamaditya Yadav: what are the policy in this case [11:08:19 AM] Satyamaditya Yadav: I have reported the issue in august itself. [11:08:36 AM] Satyamaditya Yadav: maybe the camera fault was already there in august [11:08:38 AM] Kattamuri: Sorry to inform you that, here will be no warranty for water damage. [11:09:14 AM] Satyamaditya Yadav: okay, so what will be the cost of replacement of water damage [11:09:23 AM] Satyamaditya Yadav: device [11:10:42 AM] Kattamuri: We are not having any cost information about the water damage. Please contact MAC. They will provide you the information. [11:11:07 AM] Satyamaditya Yadav: what is MAC [11:11:25 AM] Kattamuri: Motorola authorized centre. [11:11:44 AM] Satyamaditya Yadav: where is it, and contact details ? [11:11:58 AM] Kattamuri: Please contact the service centre. [11:12:34 AM] Satyamaditya Yadav: okay the same one, but could you please escalate my ticket, as I have already approched you guys in August [11:12:46 AM] Kattamuri: The service centre which you gave your device please contact them. [11:12:47 AM] Satyamaditya Yadav: So the my case should be on High priority [11:13:09 AM] Kattamuri: yes sir, i will escalate your issue in a high priority. [11:13:31 AM] Satyamaditya Yadav: Okay so when can I except the turn around [11:14:43 AM] Kattamuri: They will get back you to within 48 hrs once we find the records in service centre. [11:16:32 AM] Kattamuri: Is there anythihg else that i may assist you? [11:17:27 AM] 'Satyamaditya Yadav' disconnected ('Concluded by Agent'). [---001:005211:44812---] Satyamaditya Yadav Sep 30 to Motorola Please find the attached job sheet Please escalate and provide replacement device asap On Sep 30, 2015 11:20 AM, "Motorola India" wrote: Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Subject Chat - camera repair. Discussion Thread Response Via Email (Kattamuri) 30/09/2015 11.20 AM Dear Customer, Thank you for contacting Motorola. I would encourage you to contact us if you need further assistance. I request you to attach your details to this mail. In any case, here are the steps that we followed. You may use it as a reference in case you need it again in the future. If you have any questions or concerns, we are happy to help! You may call us on our toll free # [protected] or reach us through chat or email fromwww.motorola.com. We are available anytime between 7 am to 11 pm, Monday to Sunday. In our quest to continuously improve our support and services, I would encourage you to respond to the survey that will be sent to your email address. Share your thoughts on what we do well and what we can improve on. Your valuable feedback will only help us better serve you in the future. Thanks and have a great day, Motorola Mobility INDIA Ltd. Chat Transcript 30/09/2015 11.17 AM [10:44:57 AM] Welcome to Motorola Support. This is Kattamuri. How may I assist you today? [10:45:03 AM] Satyamaditya Yadav: Hi [10:45:17 AM] Satyamaditya Yadav: I have moto g3 [10:45:27 AM] Satyamaditya Yadav: the issue is with camera [10:45:50 AM] Satyamaditya Yadav: I visited to service center andheri [10:45:53 AM] Kattamuri: May i know your contact details and IMEI number? [10:46:02 AM] Satyamaditya Yadav: They are saying it's water damage [10:46:08 AM] Satyamaditya Yadav: [protected] [10:47:14 AM] Satyamaditya Yadav: imei [protected] [10:47:33 AM] Kattamuri: Thank you for providing the information. [10:47:42 AM] Satyamaditya Yadav: I have contacted earliear on chat and I was told that [10:47:57 AM] Satyamaditya Yadav: you guys will escalate my problem [10:48:43 AM] Satyamaditya Yadav: Job no 824, date 30 sept 2015 [10:49:22 AM] Kattamuri: When did you contacted to our motorola about your issue? [10:49:47 AM] Kattamuri: You are saying your job sheet no:824 am i correct? [10:49:54 AM] Satyamaditya Yadav: Yes [10:50:29 AM] Satyamaditya Yadav: I have issue with camera earliear in August after purchase of 4-5 days [10:50:39 AM] Satyamaditya Yadav: I have also emailed that [10:50:59 AM] Kattamuri: could you please provide me the full job sheet number . It contains both alphabetic and numerical. [10:51:24 AM] Satyamaditya Yadav: but the issue was minor so I neglected to replace the mobile [10:51:29 AM] Satyamaditya Yadav: You can check [10:51:38 AM] Kattamuri: could you please provide me the full job sheet number . It contains both alphabetic and numerical. [10:52:03 AM] Satyamaditya Yadav: It's just 824 [10:52:22 AM] Satyamaditya Yadav: submited at Prodcon service center, Andheri East [10:52:57 AM] Satyamaditya Yadav: They also charged me non- refundable rs. 300/- service charge [10:53:21 AM] Satyamaditya Yadav: just for submitting the phone [10:53:42 AM] Kattamuri: could you please provide me the full job sheet number [10:54:12 AM] Satyamaditya Yadav: it's just 824, [10:54:15 AM] Kattamuri: Give me a minute i will check [10:54:18 AM] Satyamaditya Yadav: I have print [10:54:30 AM] Satyamaditya Yadav: Should I send you in email ? [10:56:48 AM] Kattamuri: I will send you a email. Please attach your details to mail id and revert it to me. [10:57:07 AM] Satyamaditya Yadav: okay [10:57:14 AM] Satyamaditya Yadav: send the email [10:57:58 AM] Kattamuri: We will send the email once the chat is disconnected. [11:00:08 AM] Satyamaditya Yadav: okay, but what you guys will replace the mobile [11:00:12 AM] Satyamaditya Yadav: right ? [11:00:50 AM] Kattamuri: Do you have warranty to you device? [11:01:07 AM] Satyamaditya Yadav: Yes [11:01:19 AM] Satyamaditya Yadav: bought in 11 august 2015 [11:01:25 AM] Kattamuri: when did you submitted your device? [11:01:56 AM] Satyamaditya Yadav: Today [11:03:10 AM] Kattamuri: From which source you bought your device. E.g:flipkat? [11:04:52 AM] Satyamaditya Yadav: yes flipkart [11:05:46 AM] Kattamuri: As of now you submitted your device today only. After examine your device at service centre they will give you assurance about the replacement. [11:06:12 AM] Satyamaditya Yadav: But I will get the replacement ? [11:07:19 AM] Kattamuri: I am sorry sir . service centre members will give you the information about the replacement. [11:07:52 AM] Satyamaditya Yadav: They are saying it's water damage [11:08:02 AM] Satyamaditya Yadav: what are the policy in this case [11:08:19 AM] Satyamaditya Yadav: I have reported the issue in august itself. [11:08:36 AM] Satyamaditya Yadav: maybe the camera fault was already there in august [11:08:38 AM] Kattamuri: Sorry to inform you that, here will be no warranty for water damage. [11:09:14 AM] Satyamaditya Yadav: okay, so what will be the cost of replacement of water damage [11:09:23 AM] Satyamaditya Yadav: device [11:10:42 AM] Kattamuri: We are not having any cost information about the water damage. Please contact MAC. They will provide you the information. [11:11:07 AM] Satyamaditya Yadav: what is MAC [11:11:25 AM] Kattamuri: Motorola authorized centre. [11:11:44 AM] Satyamaditya Yadav: where is it, and contact details ? [11:11:58 AM] Kattamuri: Please contact the service centre. [11:12:34 AM] Satyamaditya Yadav: okay the same one, but could you please escalate my ticket, as I have already approched you guys in August [11:12:46 AM] Kattamuri: The service centre which you gave your device please contact them. [11:12:47 AM] Satyamaditya Yadav: So the my case should be on High priority [11:13:09 AM] Kattamuri: yes sir, i will escalate your issue in a high priority. [11:13:31 AM] Satyamaditya Yadav: Okay so when can I except the turn around [11:14:43 AM] Kattamuri: They will get back you to within 48 hrs once we find the records in service centre. [11:16:32 AM] Kattamuri: Is there anythihg else that i may assist you? [11:17:27 AM] 'Satyamaditya Yadav' disconnected ('Concluded by Agent'). [---001:005211:44812---] Email: Camera autofocus not working properly for closer objects [Incident:[protected]] Inbox x Motorola India Aug 27 to me Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you. Subject Email: Camera autofocus not working properly for closer objects Discussion Thread Response Via Email (Jillola) 27/08/2015 11.36 AM Dear Satya, Thank you for your response. We understand your concern regarding the issue with camera, we haven't came any complaints across this, however we will definitely share with the department and as of now we do not have any official information regarding the further updates. We suggest you to check in play store for any camera updates. For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.). We appreciate your patience and value your business. Thank you for being such a loyal customer. Regards, Kranthi Motorola India Customer By Email (Satyamaditya Yadav) 26/08/2015 12.57 PM Hi, I have tried all the resolutions, but the issue still persists, I also researched about this on net, and found that many users have the similar issue, I am afraid if I ask for replacement from flipkart I will get the another unit which will also have the same issue, so that will be pointless, I want answer from your side that the issue is officialy identified or not? It looks the issue is with OS level, so it can be fixed in next release, can't it ? Regards, Satyamaditya Yadav On Wed, Aug 26, 2015 at 12:44 PM, Motorola India < [protected]@mailwc.custhelp.com> wrote: Response Via Email (Patlolla) 26/08/2015 12.44 PM Dear Satya, Since we haven’t heard back from you, as a standard procedure we are closing this case for the issue/concern reported by you. You can still reopen this case anytime if the issue/concern for which you have contacted us has not been addressed. To reopen the case you could either reply to this email or can call us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.). You can also chat with our representative by visiting www.motorola.com. We appreciate your patience and value your business with us. Regards, Preethi Motorola India [---001:001938:00491---] Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. Subject Email: Camera autofocus not working properly for closer objects Discussion Thread Response Via Email (Jillola) 19/08/2015 04.11 PM Customer Reference number :[protected] Dear Satya, Thank you for contacting Motorola. We are sorry to hear that the device camera auto focus is not working properly. We request you to follow below trouble shooting steps in resolving the issue. If you are moving, there may be a problem with the picture. Try enabling Tap to focus Image, this will allow you to tap on the screen to focus and capture. Try sitting the device on a hard steady surface while taking the photo to see if the picture clears up. You can also try taking a dry cloth and gently clean the camera lens. Check settings While in camera mode, swipe right to open effects and settings. Rotate the dial to see more options. Image HDR (High Dynamic Range) is best when used for landscapes or outdoor portraits. Not recommended for action shots. Note: HDR mode will not work when Flash is set to On. Image Set to On, Off or Auto Image Set the camera to focus on the object you touch in the screen Image Take a slow motion video Image Panorama - Use the on-screen guide to slowly pan while you are taking the photo Image Tag your photos with a location Image Turn the shutter tone On or Off Restart the device. 1. Hold down the power button until you receive a menu. 2. Touch Power off 3. Power the phone back on and relaunch the camera. Reset the phone The last option is to factory reset the device. NOTES: Reset will require a minimum battery level of 20%. If you are unable to perform a reset, we recommend that you charge for 20-30 minutes and try reset again. This will reset the device to the factory default state and it will clear out the memory buffers and reset the device and application data. Important Note: We recommend backing up any personal data before proceeding. To reset the device: 1. Touch Image 2. Touch Settings 3. Scroll down and touch Backup & reset 4. If you would like to back up and restore your personal data, touch the Back up my data and Automatic restore check boxes. Note: If you are unsure if a 3rd party application is causing the problem, we recommend that you uncheck the Automatic restore option. This will allow you to manually reinstall the applications individually to try and determine if a certain application may be causing the problem. They can download again by going to Play Store My Apps ALL 5. Touch Factory Data Reset 6. Touch Reset Phone TIP: After the reset is completed we recommend gradually reinstalling your applications, i.e. install 1-2 apps, use the phone for a day and see if the issue re-occurs. If phone does not experience any issues, install another 1-2 apps and continue to follow this process. After reset if the problem still persists, we request you to contact flipkart for the replacement. For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number [protected] (Mon-Sun 7a.m to 11p.m.). We appreciate your patience and value your business. Thank you for being such a loyal customer. Regards, Kranthi Motorola India Customer By Web Form (Satyamaditya Yadav) 15/08/2015 12.21 AM Hi, I got moto g3 today by flipkart, I have problem with the camera, the autofocus is not working properly for closer objects. Is the issue related to hardware or software ? If software please provide the patch or update, if hardware please replace the unit ASAP. Thanks [---001:003131:60950---] Camera autofocus not working properly for closer objects [Incident:[protected]] Inbox x Motorola India Aug 15 to me Your question has been received. You should expect a response from us within 24 hours. Discussion Thread Customer By Web Form (Satyamaditya Yadav) 15/08/2015 12.21 AM Hi, I got moto g3 today by flipkart, I have problem with the camera, the autofocus is not working properly for closer objects. Is the issue related to hardware or software ? If software please provide the patch or update, if hardware please replace the unit ASAP. Thanks [---001:000364:36920---]

This is regarding moto x play that i just got around 20days back.Firstly i tried to grab it below the water tap for just a sec and removed as its splasg proof but i started facing problems in my device after 30 mins the display started to flicker and all of sudden phone went off thi wasn't expected from the water repellent device that to by motorola.I guess the device which I received is faulty because one of my friend tried and no issues with his device.Please do the needful and revert back.The faulty device needs to be replaced.I feel like should have gone for moto g3 as its water resistant totally as mentioned.Do revert back on [protected]@gmail.com or [protected]

Actually i bought mobile motog3 on august 19th 2015 and it fell down by my hand and the display broken even after having glass protection over display and i called flipkart and they told me to go to the nearest centre which is at kukatpally and i went there then they told me to go to secunderbad B2X center on 28th sep and they told the phone wil be repaired with in one week and till now i didnt recieved my mobile motrola services are waste and i daily calling B2X and they are asking me to call to motrola and whenever i cal to motrola they say we are exclarating the issue to concern department within 24hrs u wil get a call but from 40 days i didnt get a call everday i cal too motrola same issue and one day i asked the executive he told me the parts are stucked in some exchange department next week you wil be getting your mobile like that but from that date 20 days over daily still am calling no one is responsing properly . the services of motrola are very bad .
Without giving good services to the customers what is the use of manufacturing mobile and they are saying that the dispalys are not available. if so why do you waste our time just tel me and i wil take my mobile and i wil go for any ordinary display i asked like that also still no response from executives am really frustated with motrola services.

After receving my noto g 3 .Its sim slots 1 is not working properly. After 2 months the sim slot is dead then i realised that the device i recevied was defected. Now 12 days past away but my cell phone was not repaired. This is very bad service . This is not the service that a consumer wants. Please reply when i will receive my cell phone. The job no. is AMSFAR002495

My mobile IME No. [protected]- In future Tech Solution pondichery i have given mobile with display problem Job No. 540 with in the warranty time but they said display broken so they charged Rs. 2846, while calling display not working again I have given the mobile on 24/10/2015 Job No. 780 on 6/11/2015 they corrected but a new problem raised the receiver gives a vibrating sound they are telling me to change receiver for this they are asking me to pay the money every time they do service to the specific complaints and creating a new issue after every service that is the thing going on till date. I request the company to solve this problem. As a consumer I much disturbed and mentally worried due to this repeated problem of the mobile I bring this to your kind notice. Expecting a immediate and necessary intervention and action. Thanking you R. Selvaraj. Cell: [protected] E. Mail : [protected]@yahoo.com

Hi,

I have 4 Moto phones, the latest being Moto X2 2nd Generation, like everybody a huge fan of Moto and was thrilled to use my Moto X2 ever since I bought it. But soon my happiness turned into sadness from there to pure humiliation after speaking to Customer Care team & Service Center in India. ( Chennai )

My Moto X2 screen flickered while I was reading news feeds and I had no idea that day, I had to go through what I would call, a very unprofessional entity, making things really tough on reported issue. The phone was not dropped, not even 1% damage that I caused, and the same was confirmed by Moto service center after examination. It was pure malfunction, though initially support team had told me to turn off and on and do all sorts of things to see if it fixes by itself, but the screen did the same either flicker or completely go blur on me with colorful lines . Post my first call with Customer care on 30th Sep 2015, I took my phone to nearest service center B2X Moto authorized service center, since phone was purchased on 25th Dec 2014 - The warranty still holds good.

Initial examination results by service center .

Problem Category : Display External, Problem Sub Category : External Display, Missing Pixels. Problem Description : problems with Display on the outside of the unit, use this one for candy bar & slider units and external flip displays.

Solution Offered Sep 30th 2015 : Replacement of External Screen with no cost to Customer ( Under Warranty )

Ever since issue was reported and handed over device, I have been chasing with Moto Customer care and I have not been getting satisfactory response, there is no turn around time when the parts are to dispatched and nobody has clue when the phone screen will be fixed. This is so hard to digest the newly launched high-end phone which costs more than 32000 rs/- does not have parts in stock.

I got little irritated while speaking to Customer care, since my old records/tickets with CSR were deleted . Not sure how that happened, and they wanted to take fresh complaint.

Since I insisted to speak to a supervisor, provided ticket #[protected] and got the case escalated

Here are my phone details :

IMEI Serial number : [protected]****, Job Number with Service Center : AMSCHN004659

I use my phone for official purpose and now that my mobile has been cornered in service center, with never changing status since last month : PENDING DELIVERY FOR PARTS since 30th Sep, 2015

Having difficult time to track or in expediting parts dispatch for my Phone which is in Warranty. Sad but true, I should not be going through this pain, calling CSR every 4 days and still the same status. Appreciate if someone could direct / address this case.

NO WONDER MOTO HAS SUCH A POOR TRACK RECORD, I DID EXPERIENCE THE SAME BY MOTO REPRESENTATIVES, NOT SURE WHY "FLIPKART" STILL HOOKED UP WITH THIS ENTITY

My Details : Arun
Ph : [protected]

To, The Director, Motorola Company
Dear Sir, I'm Suhas from Bengaluru I'm a fan of motorola devices so I waited for Moto G3 to release and as soon as it released i bought it from Filpkart 3 month ago. But after a month it's loud speaker has gone low sound and to resolve it i gave it to Motorola authorised service centre called Sri Sai Cells, Indiranagar, Bengaluru. However they resolved speaker problem but the both above and below speakers mesh(diaphragms) are tampered and even though i received it but now a new problem has been raised i.e Sensors are not working so i again gave it to same service centre(Order No.QCI/MG/15/02323) but the problem has not resolved even after 8 days. They simply give mobile that the mobile has been repaired but the problem remains same. Now the mobiles looks similar to Second hand phone not as brand new.It has been almost 3 months for buying this phone. I request you Sir that Please provide me a replacement of new Handset as I dont have hope that even after receiving this phone it is completely defect free device. Sir Please have a look about this. Thanks for your attention.

I have given my phone for repair on 29-september-2015 and was told that i ll get mu phone back in 7-10 days. but that never happened!! Every time i call them they say that the part is on the way and I will recive my phone next week. They made fool of me like this for 3 weeks. After getting frustrated from this I decided to complain about them to the customer care centre. I called them between 25-october-2015 to 27-october-2015.They cheaked my details and wrote a complain assuring me that I will get a call back within 48 hours. NOBODY CALLED BACK!! After that I called them back and they keep ignoring my questions saying that my call back date is 30 then 31...which kept going like that. One day they finally said that I will receive my phone back on 6-november-2015. And today when I was on the way to get my phone back...I finally GOT A CALL from the service centre saying my phone is still not repaired and the reason is still the same. And now they are saying that i will get my phone back on19-november. Moreover, they are not mailing me any of the information like call back dates or date when i should have got my phone back etc.. And when i asked them to mail it to me they said they had the wrong e-mail address. CLEAR LIE.. PLESE check on the same and try and convey to forward me all the mails which they SUPPOSEDLY sent on wrong e-mail address. I don’t trust them anymore..PLESE HELP ME. I want my money back or a new phone or my repaired phone in 1-2 days with extended warranty. name- nidhi kalani contact number: [protected] e-mail address: kalani.nidhi.[protected]@gmail.com omplain number(motorola customer care):[protected] Job number: AMSDES002873

To, The Director, Motorola Company Dear sir, This is to bring your kind attention about Non-Professional behavior of Motorola Company and their service centre ( Motorola mobile phone) New Delhi. I am a Proud Customer of Motorola mobile phone Company. I have been a loyal customer of your company and have made many purchases(of mobiles) over the years from your company. I purchased a mobile of your company. Unfortunately, this time I am dissatisfied with the product as well as there service provided by your company. From the day of purchase, the handset is showing the frequent problem. I have taken handset more than three times to motorala service centre i.e ;- APS SYSTEMS. UG7, WESTEND TOWER, DISTRICT CENTER, JANAK PURI, WEST DELHI-110058 But not a single time I was satisfied form this service centre, every time they told me please come later part or part is not available and they gave many more reasons. So on[protected] they took my mobile as there was a defect in handset and a part was to be replaced and told me that collect your mobile after three days i.e on[protected]. Now its[protected], more than one month and have have no got my mobile back. I visited the service centre a no of times but no one was listening to me.Due to which mywork is also getting affected. Well I am writing to complaint that I am not interested in getting my product repaired rather since it is a defective piece I demand a new working piece in replacement. I have been your customer from past years and have always purchased most of my mobiles of your company .I believe you will look in to the matter and help me get another new piece. I am really disappointed the way everything was handled. Would like to hear a positive response from your side as soon as possible and solve the problem . Regards Sumit [protected]

Its been almost one month that I gave my Moto X2 phone ins authorized service centre in Lake town, Kolkata, West Bengal, India. But even after lapse of more than a month they are not able to repair my mobile and the reason they are giving is Unavailability of parts . I can't bear how can this be possible! Please take immediate action and kindly resolve the matter.if required I would provide IEMI NO. OF MY PHONE AND OTHER DETAILS.

Sir, I had been facing problems in my moto g2 mobile set since the day I received this handset from Flipkart. I was facing several problems with its touch and malfunctioning of its software. But they kept on hanging the return request and the return date was over then.

Later following the instructions from Flipkart I submitted my mobile in Motorola service i center, varanasi on sep 2, 2015. Its Nov 4, today and did not receive neither my own mobile nor any replacement for it. Its being over two months but they are doing nothing . I am in touch with Motorola costomer care (cosomer care reference number :[protected], but they are continuously postponing the date of closer. Sometimes they say their technical team will call me back in the very next day but i don't receive any such call.
Sir, two months have gone and i am still without my phone. I request you to take action against them and help me getting my mobile back.

Thanking you
Ajitesh Kumar Ojha

I am owner of Moto X 2013. Few months back the screen of the device has some burning issue so i submitted my device to the service centre as it was in warrwant period. For the solution they changed the display of the device as well as the battery and i got my device after time period of 20 days. After using device for few days i came to know that the speaker of the device was not working properly so i visited the service cemtre again and they collected my device. That was 2nd time. After 7 days i got my device back without replacing any part and i was told that the problem was resolved. After using it for few hours i came know that the problem was still exist. I mailed this issue to the customer care support and i was told to submit my device again to the service centre, so i submitted it again for the 3 rd time. For that time they decided to change the mother board of the device. Ingot my device back after 20 days. And the warranty of the device was over but i was told that if i will face any issue or the problem still remains same i can resubmit it. after using device for a day ibwas shocked bacause the problem of the speaker was still there i was totally annoid and frusted. Straight forward i mailed that issue to the customer care help Email ID and asked for the full device replacement. Then got reply to dubmit my decice again to the service centre again. This was the 4th time that i have submitted it. I submitted my device on 19 oct 2015 and till the time I didn't recived any update regarding the device. I have called on helpline numbers for so many times also called service centre but there was no responce. The persone who was handling my case was ignoring my mails and not coming on the call. I have asked for the full device replacement and they are planning to make it repair again and there is no such garranty that this time the problem will get resolve with the repair of the device. Also they are charging me for the repair without asking me about the repair. Problem was still there it was not resolved. My device was within the service centre for almost 70 days and counting. I have no other smartphone to use. I want full device replacement or Refund of my money. Customer support complain no :[protected] /[protected]/[protected] Job sheet number : ZST/MG/15/06763 I have attached the screeshots of the mail that i have sent to the customer care executives and there responce. I have recorded video of the defect before submitting my device when it was in warranty and the video after getting it back. Both the videos indicated that my device was repair with the faulty parts. There is no option to attach the videos over here.

Hi Team, I have submitted my device Moto G2 to customer service due to display issue on 25th Sept 2015 and still there is no progress on that. I followed up a lot of time but they are always giving false commitments. I have requested for Refund as i do not want to go through all the frustration and trouble even after getting the device repaired. Kindly provide support on this to me.

Dear Sir/Madam,


I have submitted my phone in Motorola Service centre (Technocare) at Lajpat Nagar, Delhi on dated 28/09/15 they told me we will give you back your phone after repair within 7-10 days. But I don't receive my phone at till date. the service centre executive has told me you can contact to motorola we don't have any information about your phone so I have contact to motorola on [protected] on dated 12/10/15. Every executive has told me we have arrange a call back for you from motorola but I can't receive any call from motorola and I don't received my phone till now (03/11/15

I have complaint in motorola complaint No. is[protected] and Job sheet No. is LPT/MG/15/06682


Please help me and solve my phoblems

Contact No. is [protected]

Dear consumer team,

I would like to draw your attention towards that i had problem in my motorola cell phone, thats why i had given my cell phone to motorola service center for repairing on 27/09/2015 .I went to service center to pick up my phone they delivered me same as i had given to them means without been repaired.

kindly do take action whatever u would like to take against them.
please do the needful.

My complained number is-QZE_MG_15_01104
Contact no-[protected]

My new motorola has problems and now the online support is telling to take my device to service centre. i have to take one day leave and spend my hard earned money to take my device to service center which is quite away from my home town. i'm very much unhappy with the reliability of the device. i never purchase or appreciate your products anymore. you can sell phones online and give your product in my home when i purchase but you cannot attend problems instead you want me to take my device even it is in warranty period

Summtted date :7/10/15 my phone: moto g black client no.:eil/mg/15/00881. this is my phone details . and problem is heating and charging issue mujko shi trah se nhi bataya ja rha h k mera phone kab thk hoga gumrah kiya ja rha h mere ko.har roj nyi date dete h. apse nivadan h k phone ko infromation shi de or thk jaldi karke de dhanyavaad.