Motorola Mobility Complaints & Reviews

Its been almost one month that I gave my Moto X2 phone ins authorized service centre in Lake town, Kolkata, West Bengal, India. But even after lapse of more than a month they are not able to repair my mobile and the reason they are giving is Unavailability of parts . I can't bear how can this be possible! Please take immediate action and kindly resolve the matter.if required I would provide IEMI NO. OF MY PHONE AND OTHER DETAILS.

Sir, I had been facing problems in my moto g2 mobile set since the day I received this handset from Flipkart. I was facing several problems with its touch and malfunctioning of its software. But they kept on hanging the return request and the return date was over then.

Later following the instructions from Flipkart I submitted my mobile in Motorola service i center, varanasi on sep 2, 2015. Its Nov 4, today and did not receive neither my own mobile nor any replacement for it. Its being over two months but they are doing nothing . I am in touch with Motorola costomer care (cosomer care reference number :[protected], but they are continuously postponing the date of closer. Sometimes they say their technical team will call me back in the very next day but i don't receive any such call.
Sir, two months have gone and i am still without my phone. I request you to take action against them and help me getting my mobile back.

Thanking you
Ajitesh Kumar Ojha

I am owner of Moto X 2013. Few months back the screen of the device has some burning issue so i submitted my device to the service centre as it was in warrwant period. For the solution they changed the display of the device as well as the battery and i got my device after time period of 20 days. After using device for few days i came to know that the speaker of the device was not working properly so i visited the service cemtre again and they collected my device. That was 2nd time. After 7 days i got my device back without replacing any part and i was told that the problem was resolved. After using it for few hours i came know that the problem was still exist. I mailed this issue to the customer care support and i was told to submit my device again to the service centre, so i submitted it again for the 3 rd time. For that time they decided to change the mother board of the device. Ingot my device back after 20 days. And the warranty of the device was over but i was told that if i will face any issue or the problem still remains same i can resubmit it. after using device for a day ibwas shocked bacause the problem of the speaker was still there i was totally annoid and frusted. Straight forward i mailed that issue to the customer care help Email ID and asked for the full device replacement. Then got reply to dubmit my decice again to the service centre again. This was the 4th time that i have submitted it. I submitted my device on 19 oct 2015 and till the time I didn't recived any update regarding the device. I have called on helpline numbers for so many times also called service centre but there was no responce. The persone who was handling my case was ignoring my mails and not coming on the call. I have asked for the full device replacement and they are planning to make it repair again and there is no such garranty that this time the problem will get resolve with the repair of the device. Also they are charging me for the repair without asking me about the repair. Problem was still there it was not resolved. My device was within the service centre for almost 70 days and counting. I have no other smartphone to use. I want full device replacement or Refund of my money. Customer support complain no :[protected] /[protected]/[protected] Job sheet number : ZST/MG/15/06763 I have attached the screeshots of the mail that i have sent to the customer care executives and there responce. I have recorded video of the defect before submitting my device when it was in warranty and the video after getting it back. Both the videos indicated that my device was repair with the faulty parts. There is no option to attach the videos over here.

Hi Team, I have submitted my device Moto G2 to customer service due to display issue on 25th Sept 2015 and still there is no progress on that. I followed up a lot of time but they are always giving false commitments. I have requested for Refund as i do not want to go through all the frustration and trouble even after getting the device repaired. Kindly provide support on this to me.

Dear Sir/Madam,


I have submitted my phone in Motorola Service centre (Technocare) at Lajpat Nagar, Delhi on dated 28/09/15 they told me we will give you back your phone after repair within 7-10 days. But I don't receive my phone at till date. the service centre executive has told me you can contact to motorola we don't have any information about your phone so I have contact to motorola on [protected] on dated 12/10/15. Every executive has told me we have arrange a call back for you from motorola but I can't receive any call from motorola and I don't received my phone till now (03/11/15

I have complaint in motorola complaint No. is[protected] and Job sheet No. is LPT/MG/15/06682


Please help me and solve my phoblems

Contact No. is [protected]

Dear consumer team,

I would like to draw your attention towards that i had problem in my motorola cell phone, thats why i had given my cell phone to motorola service center for repairing on 27/09/2015 .I went to service center to pick up my phone they delivered me same as i had given to them means without been repaired.

kindly do take action whatever u would like to take against them.
please do the needful.

My complained number is-QZE_MG_15_01104
Contact no-[protected]

My new motorola has problems and now the online support is telling to take my device to service centre. i have to take one day leave and spend my hard earned money to take my device to service center which is quite away from my home town. i'm very much unhappy with the reliability of the device. i never purchase or appreciate your products anymore. you can sell phones online and give your product in my home when i purchase but you cannot attend problems instead you want me to take my device even it is in warranty period

Summtted date :7/10/15 my phone: moto g black client no.:eil/mg/15/00881. this is my phone details . and problem is heating and charging issue mujko shi trah se nhi bataya ja rha h k mera phone kab thk hoga gumrah kiya ja rha h mere ko.har roj nyi date dete h. apse nivadan h k phone ko infromation shi de or thk jaldi karke de dhanyavaad.

I have purchased Motorola E on 11.06.2015 and it was intimated that it will have gorilla glass which is unbreakable.
However I think it is normal glass as it has broken when it is fallen down from my bedroom bed.
I think Flipkart /Motorola should replace my Gorilla glass free of cost to retain my trust on Motorola product sold through Flipkart. I hope someone call me and close my complaint. My contact no is [protected]

I am a moto g 2nd generation user, but now i have lost all impression about motorola. My phone has been observed with adisplay problem after 3 months from the date of purchase. I was registerd a complaint in ADR TECHNOLOGIES COCHIN, it is my nearest motorola service center .with a complaint reff no;3409, Invoice no;[protected] and with a complaint related no ; 01925. It was in july. And after that, in september 21st i have submitted my phone in the service center for the replacing of display. But my phone is not repaired yet now, also the service centre did not attend any phone call. the worst service i have ever scene Most of the motorola customer approaching the above mentined service center is suffering with the same problem, So please take necessarry actions to aolve the problem Othervice we have only one option. consumer court.we will go there, and it will be not good for you...

I Vijay Shah, (CONTACT NUMBER: [protected]) resident of KALYAN had purchased a brand new MOTO G (2nd Generation)(XT1068) IN (5th June 2015) and I am facing frequent problems in the device and I have submitted my Mobile since 5th September 2015 due to Touchpad issue but i m not getting any positive feedback and it’s been TWO months now still i have not received my mobile. Every day I call them they give me reasons that parts are not available and you will get your mobile within 4-5 days, which is totally a false statement. Even the call centre team is telling lie that parts are send to the customer care at Thane (Eternity Mall). But the customer care refused to have any parts confirmation. I m a engineering student I have wasted hours of my precious time since my exams and submissions are on my head I have decided to write you I just want the cell phone to be replaced as soon as possible or refund my bill amount or else I have to rush to Consumer forum . The service centers are not responding to my queries properly. ADDRESS OF CENTER: Ccom Telecommunication, Eternity mall, Thane. CONTACT NUMBER OF CENTER: [protected] MY WORKORDER NUMBER: PKD/MG/15/01616 COMPLAINT NUMBER:[protected] PLEASE TAKE ACTIONS IMMEDIATELY AND SOLVE MY PROBLEM

Hi team this is second time im raising my request I am facing some battery issue with this device since the first day I got the device Battery getting drain quickly And phone getting heat when I am using this Also its getting hang if I am using hinglish key board for typing could you please replace my device. Last time i have spoke to some technicle guy from your side and i have followed all the steps what he suggested me But my issue is still the same Please replace my device i think there is some issue with this device

Cell is Hitting up so much. Sim slot 1 not providing 3g 4g support. Air phone is not supporting. Nearest moto service center are asking money equal to phone price. It will take 350/- rs to even just open your cell phone for assessment. I am being fool for trusting moto. Just bought before 2 months. Devendra Uraiti Cont no-[protected] Sim1 iMEI no. [protected] Sim2 imei no. [protected]

My phones charging point got damaged. So I called motorola service centre at lajpatnagar, new Delhi for pick and drop service on October 10. They told that it will be repaired within 1 week and came to pick up the phone that day only.

Now it has been more than 2 weeks and they have not returned my phone repaired.

They are waiting for some original part which has still not been dispatched.

The girls on the call are so unprofessional, as if they are doing some favour for me. They don't pick up phone, don't bother to call back if their server is not working and don't even tell the time when my phone will be repaired.1 week is their standard answer


Moreover they are not even sorry for this. When I asked them to return my phone and refund my 200 rupees
..of pick and drop..as they could not do their job on time. And wasted my time and money also, they refused that also. Poor work on the part of motorala service

I have submitted my phone (Moto G (2nd Gen)) on 23rd Oct 2015 at a authorized service center for Motorola (I-Pick solutions India Pvt. Ltd., Bhagat Singh Market, Connaught Place, New Delhi) to fix the problem of Power Button Not Working Properly and they promised me to deliver my phone on 26th Oct 2015 which they couldn't and today (29th Oct 2015) they are saying that the part which has to be replaced has not yet arrived and it may take another 4-5 days time. Apart from this they are not even committing the date for delivery as they are saying its not in their hands. And they ended up saying to call the customer care of Motorola and raise the issue.

I have given my cellphone (moto g second generation) (job sheet no URT/MG/15/00474)to service center udaipur on 14 th sep 2015 which was under warranty period. they have give closure date 2 times(20oct 2015 and 28 oct 2015). but yet they have not made it and making false promises. still there is no information regarding the my cellphone.

Dear Sirs, This is to bring in your kind notice that I purchased one MOTO G2 phone black color with IME no. [protected], Suddenly the problem of touch and camera arises. On June 20, 2015 I went to your authorized service center SAI COMMUNICATION, 2 B.M. Compound, opp. Punjab National Bank, G.T. Road Ghaziabad. I registered my complaint for camera and touch problem and I got it back after 20 days (approx) when I found that the touch problem was not resolved while camera performance declined. On telling this issue with the concerned person at the service center, I was insisted to use this phone for few days and if the problem remains there then I could register my complaint again. Now once again I have given it to service centre on September 12, 2015 because touch went almost dysfunctional but my phone is still not repaired. Why so much of time is taken and why these complaints are repeating again and again. One and a half months have already been passed but to no avail. I raised my complaint to Motorola through live chat, Flipkart customer care and Service center as well, on October 6, 2015. There was Mr. Mohammad with whom I was complaining through chat, he asked for 24 to 48 hrs for their field personnel to contact me to resolve the complaint but nobody contacted me. Again I approach for live chat on October 13, 2015 and I was told again to wait for 24 to 48 hrs in response to which I received a phone call from Motorola number 91-[protected] after five days on October 19, 2015 telling that I would be getting my phone on October 24, 2015, with three months extension of warranty i.e. 12+3=15 months from the date of purchase of my mobile phone, but no written assurance regarding the extension of warranty period was given. Surprisingly I again received the phone call from Motorola number 91-[protected] on October 24, 2015 and I was told to receive my phone on October 31, 2015. I asked him why the same complaint was repeated within 2-3 months, while the touch and camera was changed. This time he told me to raise this issue with his seniors for the replacement of my phone with a new mobile. Thus there is no satisfactory response given to me, while I am undergoing harassment not only mentally or physically but also my work is being hampered as I have not been provided any standby phone so that I could continue with internet services, watts app etc which is must to carry out my daily work activities. I am incurring the watts app monthly charges, I bear the loss of screen shield which is removed every time the phone is given for repair, Lots of time is wasted in doing follow up with the service centre or live chat or on telephone and internet. Please do need full. Please do needful in this regard. Thanks Yours Sincerely, Praveen Saxena

Dear sir I have purchased MOTO E [2 Gen] moblie on 12/03/15 and my order no is OD[protected] and i have lost my invoice . Service people asking the duplicate invoice for taking free service even though my mobile has under warranty period. so pls send duplicate invoice to my mail ID [protected]@rediffmail.com. Thks umaasankar [protected]

I have purchased a moto x play from flipkart on octomber 13 -2015 that mobile is getting over heating within a usage of 15 or 20 seconds even after softer updates and resetting of my phone i request for replace or refund for 2 times but they rejected my request they check my phone through smart check app at that time i am not used my phone last 2 hours so its shows moto x play is in normal heat level so they rejected my return request but the mobile is honestly producing over heating rapidly please solve my problem quickly please please please

I have given my moto gen 2nd at andheri east mumbai motorola service centre work sheet no HER/MG/15/04201 dated 23 rd september...since then company has given several dates for repaired phone still i have not got my phone..complaint to motorola customer care reference no[protected] still not resolved even they dont give any appropriate answer ever...Poorest mobile company is motorola after sales service is as bad as like a unknown non branded phone...i dont know whether i will get my mobile or not ..if any one can help please do call on [protected]...