Motorola Mobility Complaints & Reviews

Cell is Hitting up so much. Sim slot 1 not providing 3g 4g support. Air phone is not supporting. Nearest moto service center are asking money equal to phone price. It will take 350/- rs to even just open your cell phone for assessment. I am being fool for trusting moto. Just bought before 2 months. Devendra Uraiti Cont no-[protected] Sim1 iMEI no. [protected] Sim2 imei no. [protected]

My phones charging point got damaged. So I called motorola service centre at lajpatnagar, new Delhi for pick and drop service on October 10. They told that it will be repaired within 1 week and came to pick up the phone that day only.

Now it has been more than 2 weeks and they have not returned my phone repaired.

They are waiting for some original part which has still not been dispatched.

The girls on the call are so unprofessional, as if they are doing some favour for me. They don't pick up phone, don't bother to call back if their server is not working and don't even tell the time when my phone will be repaired.1 week is their standard answer


Moreover they are not even sorry for this. When I asked them to return my phone and refund my 200 rupees
..of pick and drop..as they could not do their job on time. And wasted my time and money also, they refused that also. Poor work on the part of motorala service

I have submitted my phone (Moto G (2nd Gen)) on 23rd Oct 2015 at a authorized service center for Motorola (I-Pick solutions India Pvt. Ltd., Bhagat Singh Market, Connaught Place, New Delhi) to fix the problem of Power Button Not Working Properly and they promised me to deliver my phone on 26th Oct 2015 which they couldn't and today (29th Oct 2015) they are saying that the part which has to be replaced has not yet arrived and it may take another 4-5 days time. Apart from this they are not even committing the date for delivery as they are saying its not in their hands. And they ended up saying to call the customer care of Motorola and raise the issue.

I have given my cellphone (moto g second generation) (job sheet no URT/MG/15/00474)to service center udaipur on 14 th sep 2015 which was under warranty period. they have give closure date 2 times(20oct 2015 and 28 oct 2015). but yet they have not made it and making false promises. still there is no information regarding the my cellphone.

Dear Sirs, This is to bring in your kind notice that I purchased one MOTO G2 phone black color with IME no. [protected], Suddenly the problem of touch and camera arises. On June 20, 2015 I went to your authorized service center SAI COMMUNICATION, 2 B.M. Compound, opp. Punjab National Bank, G.T. Road Ghaziabad. I registered my complaint for camera and touch problem and I got it back after 20 days (approx) when I found that the touch problem was not resolved while camera performance declined. On telling this issue with the concerned person at the service center, I was insisted to use this phone for few days and if the problem remains there then I could register my complaint again. Now once again I have given it to service centre on September 12, 2015 because touch went almost dysfunctional but my phone is still not repaired. Why so much of time is taken and why these complaints are repeating again and again. One and a half months have already been passed but to no avail. I raised my complaint to Motorola through live chat, Flipkart customer care and Service center as well, on October 6, 2015. There was Mr. Mohammad with whom I was complaining through chat, he asked for 24 to 48 hrs for their field personnel to contact me to resolve the complaint but nobody contacted me. Again I approach for live chat on October 13, 2015 and I was told again to wait for 24 to 48 hrs in response to which I received a phone call from Motorola number 91-[protected] after five days on October 19, 2015 telling that I would be getting my phone on October 24, 2015, with three months extension of warranty i.e. 12+3=15 months from the date of purchase of my mobile phone, but no written assurance regarding the extension of warranty period was given. Surprisingly I again received the phone call from Motorola number 91-[protected] on October 24, 2015 and I was told to receive my phone on October 31, 2015. I asked him why the same complaint was repeated within 2-3 months, while the touch and camera was changed. This time he told me to raise this issue with his seniors for the replacement of my phone with a new mobile. Thus there is no satisfactory response given to me, while I am undergoing harassment not only mentally or physically but also my work is being hampered as I have not been provided any standby phone so that I could continue with internet services, watts app etc which is must to carry out my daily work activities. I am incurring the watts app monthly charges, I bear the loss of screen shield which is removed every time the phone is given for repair, Lots of time is wasted in doing follow up with the service centre or live chat or on telephone and internet. Please do need full. Please do needful in this regard. Thanks Yours Sincerely, Praveen Saxena

Dear sir I have purchased MOTO E [2 Gen] moblie on 12/03/15 and my order no is OD[protected] and i have lost my invoice . Service people asking the duplicate invoice for taking free service even though my mobile has under warranty period. so pls send duplicate invoice to my mail ID [protected]@rediffmail.com. Thks umaasankar [protected]

I have purchased a moto x play from flipkart on octomber 13 -2015 that mobile is getting over heating within a usage of 15 or 20 seconds even after softer updates and resetting of my phone i request for replace or refund for 2 times but they rejected my request they check my phone through smart check app at that time i am not used my phone last 2 hours so its shows moto x play is in normal heat level so they rejected my return request but the mobile is honestly producing over heating rapidly please solve my problem quickly please please please

I have given my moto gen 2nd at andheri east mumbai motorola service centre work sheet no HER/MG/15/04201 dated 23 rd september...since then company has given several dates for repaired phone still i have not got my phone..complaint to motorola customer care reference no[protected] still not resolved even they dont give any appropriate answer ever...Poorest mobile company is motorola after sales service is as bad as like a unknown non branded phone...i dont know whether i will get my mobile or not ..if any one can help please do call on [protected]...

My mobile is working slow and suddenly one day I saw my front camera is also not working. I have purchase it thru flipkart and I m not having the bill or I am not able to find the mail thru which I got the bill at the time of purchase. So please help me as my warranty is going to finish next week...

Dear All

I have bought Moto G 3rd Generation on 31st July'15 in flipkart within one month the mobile gorilla glass is broken. I have called up the customer care on 30th Aug'15 and registered my service request. I have visited the Chennai T.Nagar branch service centre on 31st Aug'15. They said that they will get back to me within 14days for the replacement of glass(Job Number#AMSCHN003887 dated 31st Aug'15). Due to stock haven’t received from Motorola.

I am ready to pay for the Spare parts due to broken glass is not covered under warrant. But, I haven’t get any response from anyone as of now.
Recently, I have received mail from Motorola stating that my service request has been closed.

I really wondering how they can close my service request without solving customer complaint. I have called up the customer care they are not picking the call. Finally, The customer executive attend my call and i have provided my Job Number. They are unable to track my request. The executive doesnt know how to handle customer queries. Atlast, he said that my query has been resolved on last month itself.

When I enquired about it, The customer executive is cut down my call. Then I went to service centre about the status on my service request. Service centre people told that they havent received the stock from Motorola as of now. Due to Internal audit queries, they have closed my service request (without solving my request) to maintain the customer service Turn around time.
I really frustrated about the Motorola customer care & service centre. How can they close customer service without solving the issue ???????
As of now, I havent get any solution. I suggest everyone don’t buy Moto products they don’t have stock to fulfill customer request.
Anyone help me to solve this issue ? I really thankful for them

Regards
Manikandan Sankar
[protected]@gmail.com
[protected]

This is in regard to the Jobsheet number: AMSCHA000296, service center sector 20-d, sco 26, chandigarh. First of all i regret buying a motorola phone as withing 20days of buying it started giving trouble to me and on top of it the after sale service is as worst as no one can imagine, its been over 18 days since i gave my phone for replacing the loud speaker but there is no body who responds at the service center despite of calling so many times and if they pick up they don't take the responsibility to talk properly and tell about when the phone would get fixed. i really dont understand why is motorola selling the phones if their such a huge issue with after sales service and parts not available problem

I was facing a problem in Tochscreen of MOTO G2 it was under warranty so gave it to service center, it has been 2 months and service center is unable to get the part. They are clueless on time frame also. Service center did not receive any phone.When I was called with customer care they told me they had escalated but not getting any truthful result .I want to receive my mobile can any help me to receive my Mobile. During 2 months I am suffering with this problem. My job no-AMSKOL003113. MY phone no-[protected]

I was using Motorola g2.My touch screen was giving me issue that's why I was submitted my mobile to their service center for servicing. My mobile is with in warranty period.During 2 months they could not servicing my mobile.When I am going to connect with them they told me they had escalate this matter but did not see any truthfull result.Can you please help me how can I receive my mobile.Motorola do not know to deal with customer and how to servicing mobile.Their servicing are totally sick. My job number -AMSKOL003113 My Mobile no -[protected]

Hi, Last month, when the screen of my motoG2 suddenly stopped working, I had counted on the Motorola consumer sewrvices to quickly resolve my worries. Under the banner of " EXPRESS SERVICE ", they charged me two hundred rupees for doorstep delivery. I was promised phone delivery under 15 days. One and a half month hence: Having lied that my phone has been shipped to changing stance and saying that parts are unavailable, it is proving to be an unending battle.Customer Care phone calls, online assistance and repeated emails are all just shouts in the void. They have supposedly escalated the matter TWICE. They have missed their extended closure date by ten days. Even after all this, the current status of my phone is the same as the day it stopped working. They now tell me that the closure date is indefinite. So much for good customer care. I feel like a helpless customer. As a college going student, it hampers my work to a great extent. Another aggrieved customer Suveer Garg Details of Complaint : Incident:[protected] Work order : LPT/MG/15/06230

I have purchased moto x play and wants to get an insurance for the same but i m not able to get the insurance as it is a product that was purchased online. i have already spoke to flipkart and syska gadget secure about my problem.They asked me to call motorola customer care to resolve my problem but motorola customer care seems useless as they are not answering the call and are least bothered about the problems of their customers.

I bought the MOTO G 3 Generation 2 August 2015. After 40 days used, its display was showing gray shading in the display, and now it is in service center till now, they are not resolved my problem. i m sending many times mail to u regarding my MOTO G 3rd Generation. I m facing problem with the phone, because my phone is in service center till 28 september to till now. they are not resovled my problem. i want solution as soon as possible. My phone IEMI No is [protected]. Moto is the bed phone with the bed service,

I was facing a problem in display of MOTO G2 it was under warranty so gave it to service center, it has been almost a month and service center is unable to get the part. They are clueless on time frame also. Any service can not get worst than this. Job sheet number LPT/MG/15/006689

Hello, I bought my Motorola Google Nexus – 6 -32GB phone from Flipkart in the month of Jan’2015. IMEI- [protected] I started facing issues of it suddenly switching off quite frequently from Feb’15. However on Aug 1st, 2015, it switched off permanently. I gave my phone for repair to the service center on 3rd Aug 2015. Service Center Details: B2X Service Center, Narayan Peth, Pune. The phone is under warranty. Initial Response from Service Center- -They said the PCB was at fault and so ordered the same from the Motorola warehouse. (Job-id - AMSPUN004089) -The service center returned the phone on 05th Sep 2015.Changing the PCB changed the IMEI number to - [protected]. Issues post repair:- - The phone switched on. However, upon checking I found the phone's memory was now 64gb. - The speaker sound was cracking Next action:- I returned the phone to the service center for repair on 7th Sep 2015. They said issue was with speaker and ordered a new speaker from the warehouse. Later on calling the service center they said issue persisted even after replacing speaker hence they ordered new PCB(Job id - AMSPUE000590). Today is 23rd Oct 2015. On calling the service center they still say they are waiting for the part. Issues with Customer Care:- I complained to Motorola customer care, online and calling the number [protected]. They replied over email twice/thrice asking me to wait and have patience as parts were out of stock. (Ref[protected]. The customer care also emailed that someone will call from Motorola to sort the issue out. But post that no response. Also, having the Job ID still each time I call, they give me a different irrelevant description of the issue with the phone. This is sad. It’s been a long time now. I am paying EMI for this phone which cost me 43849/- on flipkart but is now for repair. Please help. The issue is long pending, and that too for a premium product of yours. Motorola has a great reputation and I’ve always liked and recommended its products. I would want to continue with the same impression about you. Please I am sure you would want to strengthen more our confidence and trust on you. Hence, my request to you would be to resolve the issue with immediate attention. Please get the phone repaired or provide a new one. If neither then may I request for a refund of the amount. Thanks & Regards, Saikarun.B

I purchased the moto g2 in march 2015. Within a month or two it became so slow and hanged often. So i decided to give it for servicing. Then i came to know that the motherboard wasn't ok and it had to be ordered. 27 days have passed there is no sign of it. i dont want to use the repaired phone as only few months r left of the warranty period to end. According to the terms of the warranty its clearly said that i can get a refund. So i asked for a refund. I am told to wait for 48 hours to get a call from a senior. But i get no call. Again when i call them up they tell me to wait for another 48 hours for the call. But there is no sign. Motorola is not faithful to its words and i feel its like deceiving the customers.

Hi, I Bought Moto G2 on 24/3/2015.I face Issue on the display and gave in for service to Motorola authorized service center B2X in Bangalore Koramangala (JOb Number: AMSBAK003713) on 23/09/2015. Its going to be a month they are not able repair my mobile as they didn't the spare parts from the Motorola . I raised complaint in Motorola Customer service but they are giving the date when they can provide the parts.I have escalated twice but no use.Please help on this