Motorola Mobility Complaints & Reviews

Dear Team, The details of the product I bought is given below: Handset Model: Motorola X 2nd Gen IMEI:[protected] Date: 04/06/2015 Vendor: Flipkart.com Price: Rs. 21999.00 The phone's LCD started to malfunction within 2 months of the purchase date. The phone's LCD was detected of having a manufacturing defect by the authorised service center of Motorola. The details are given below: Service Center Name: Mobile Hub Location: Kolkata WO Number: BEH/MG/15/00697 Date of WO: 12/09/2015 It has been more than a month since the phone is in service center. The service center executives assured me to repair and return the phone within 2 weeks of submitting the phone. But that has not happened. I have contacted the service center and also the corporate department of Motorola many times but they just keep asking for more time. I have asked them to replace the phone as it is taking more than reasonable time to return the phone. Without the device, my daily work is getting hampered. I feel cheated and being harassed by the company. I request you to kindly take up the matter with higher authority of Motorola so that the issue is resolved at the earliest. Regards, Vivek Jajodia

I bought Motorola Moto G gen. 2, its screen freezed many times and hanged very much The problem was unexpected, and so I went to an authorised service centre, I gave the handset to them on 12th September and till now I am being told SEVERAL THINGS LIKE :- 1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by 10th october. 3.) After waiting they ask for one more week. They keep on postponing the date of giving the handset. (Seems as if they like the particular handset and want to keep it with them only.) 4.) Still they don't get it repaired and come up with an excuse that the parts are being shipped from abroad and it would take time and they say that we will get a new display for your phone and we dont know where the part is and also dont know if the part will be available or not. All the above reasons or excuses are not my fault. They should manage their inventory of spare parts I liked motorola over all those petty brands because its an oem obviously thought its serbice would have been good. Motorola was above all the cheap brands but this makes it more horrible than those cheap brands.they often say that i know your phone is dipatched and will be with you till this week and again on calling the say they now dont know where my phone is and they say they will call me as a person named Gaurav is handling my phone's issue, i certainly don't know now what to do. It has been almost one and half month now, Motorola's service team has already eaten 1/12th of my warranty.it HAS BEEN VERY INCONVENIENT FOR ME AND MOTOROLA SHOULD SEE TO MY ISSUE AND ACCORDINGLY COMPENSATE ME FOR MY LOSS OF TIME AND EFFORTS. Contact no. - [protected] my name is Sushant.And the sevice centre's name is lovely enterprises

I have purchased the moto E 2nd generation about 3 months back thorug flipkart. From the day one onward and till now am facing lots and lots of mental and physical stress. This phone is only 3 months old but have been serviced 3 times untill now. Even though the phone is not charging now . Initially the phone loud speaker gone so i took it to the service center. They replaced the loud speaker and gave phone to me. After collecting the phone i came to know that service centre guys damaged the phone screen while opening the phone. Then after a long fight by keeping the phone in the service centre for more than a month they replaced with a new screen. I have collected the phone and noticed that i can very low voulme of other if they speak to me. And also the phone cannot be charged. I tried connecting the phone other chargers also but the phone is not charging. At this time i dont want the service from motorola. I cannot carry this phone to service centre and home. I want my money back. I want the refund

After warranty over i went to B2X KORMANAGLA BANGLORE, S21/A 1st Floor, 1st, Block Kormanagala, 7th Main 80 Feet Road, Above Vodafone, Store,
KORMANGALA for repair my moto g1 they charging 150 rs and said me motherboard problem in your handset for repair charging aprox 7000 rs
when i went in small service shop they charge only 1700 rs and repair my mobile.
motorola service center don't know to how to repair handset

My reference Number with Moto[protected],[protected],[protected]. Job sheet no-AMSTVM000546, IMEI NO-[protected], i HAVE SUBMITTED MY DEVICE IN JULY for speaker complaints, they changed my speaker and damaged my mobile, later Problem started with serval compalints, finally they said Board has damaged, from august am waiting for device, I need replacemt at this point. pls help

Hi,
I have provided my Motorola G2 mobile phone (IMEI – [protected]) Job Sheet No - MULMG15/02043 to Service Center for Touch and Software issue on below address dated 12th Sept 2015 and they confirmed that they will provide my phone within 15 day Working Days. My phone warranty expires on 28th Sept 2015. I had follow up with them last week and even called Motorola Customer care (complain no –[protected] and they confirm to provide the same by current week .i.e. on 3rd or 5th October 2015 and on 5th Oct 2015 when I Called them again they confirmed that it will take more 1 Month to repair my phone due to parts unavailability. Even I had call the Western Service center main person named Ashish and also sent him SMS about my issue, but didn’t reply. As they have even not provided any back up phone for my use if repairing is taking this amount of time period.

Can you please take some strict action against them? Also I want is to share this worst service news to all the other people through your news paper.

Address of Service center -
BELL N TELL TELESERVICES, 6,
Padmavathi Commercial Complex,
Nr.Croma, Opp. Babasaheb Ambedkar Ground,
Old Dumping Road,
Mulund West,
Mumbai 400080.

Thanks,
Yusufi Master.
Cell No - +91 [protected].

SIR, I had given my motog2 on 7/9/15 in guntur motorola service centre due to touch problem. they said parts will be covered in warranty and will give my mobile within 6-10 working days. now it is 14/10/15 still my mobile is in service centre. i lost hope and dont have guarntee in them

Hi I am Anil Avhad i am using Moto g2 gen mobile gave for repairing center Pune B2X (AMSPUE00395) on 12 Sep 2015 till date i did not get update even I am calling to them not responding properly. they are not sending part to service center and not giving any update only said wait 2-3 days. Please take an appropriate action on it

I bought Motorola Moto G gen. 2 on 01stJan, 2015 from Flipkart and since 15 Jan 2015...had facing problem with touch screen. The problem was unexpected, and so I went to an authorised service centre Bell N Tell services, Shop no 06, Padmavati comm, complex, Nr croma, opp. Babashaed ambedkar ground, old Dumping Road, Mulund (west)" contact no [protected], I gave the handset to them on February 2015 and Motorola returned my cell phone after 1 and half months. Later on 22 august 2015 I had again given my handset to authorised service centre for the same issue (touch screen not working). I am being told SEVERAL THINGS LIKE: -1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by this Monday. 3.) After waiting till Monday they ask for one more Monday, and later on finally they given my phone on after 50 days (had handed over on 22/08/2015 and received on 12/10/2015 – escalation no[protected] in between time I had spoken with one Motorola executive name was Balraaj from Ahmadabad who was handling my case[protected]. He told me and assured that I have discussed with higher authority and they confirmed that we will extend your warrantee period by 3-4 months. But after 29/09/2015 he didn’t call me on my case. I got my phone on 12/10/2015 but he didn’t confirm me about my warrantee period extension. Motorola has already taken my 3 of my warranty (including 1stissue which was in February 2015 and now in august 2015. Can you please help me to extend my warrantee period at least. My details are as below. Work order no - MUL/MG/15/01839 WO Date - 22/08/2015 IMEI NO - [protected] Model - Moto G 2nd (Gen) XT1068 - Blank Email address - ram1979yadav&gmail.com Mobile no - [protected]/[protected] Escalation no[protected] Thank you. Regards Ashok giri (Naresh)

Hello Sir, Maine motorola Moto G2 ka flip cover order kiya tha... attachment sath hai... jo aapne bheja hai woh alag hai...or size bhi different hai...ismin mera mobile fit nhi ho rha... so pls. jo maine order kiya hai whi mujhe bheja jaye... thanks

I bought moto G2 set from flipkart on 4th May with orderId OD[protected] but since then it have issue..firstly it had display issue then i get it repaired from service centre..then battery issue again i repaired now again it hav same issue..nd its charger stoped working...i called company to replace this set but they are not listening at all. its only 5 months nd again and again i m going to service center for repairing everytime they are reseting and spoiling my screen guard also..also my time is getting waste everytime nd still issues are as it is...so kindly look into the matter and take necessary actions against company

I bought Motorola Moto G gen. 2 on 27th March, 2015 and since 31st August it's call receiver stopped working. The problem was unexpected, and so I went to an authorised service centre, I gave the handset to them on 3rd September and till now I am being told SEVERAL THINGS LIKE :- 1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by this monday. 3.) After waiting till monday they ask for one more monday. They keep on postponing the date of giving the handset. (Seems as if they like the particular handset and want to keep it with them only.) 4.) Still they don't get it repaired and come up with an excuse that the parts are being shipped from abroad and it would take time. All the above reasons or excuses are not a customer's fault. They should manage their inventory of spare parts. It just makes me realise that how horrendous and appalling their service is. Motorola was above all the cheap brands but this makes it more horrible than those cheap brands. It has been almost one and half month now, Motorola has already eaten 1/12th of my warranty and i think it is looking forward to waste 2/12th of the warranty. I finally conclude that DO NOT buy Motorola products. I highly doubt if anyone should buy their products. IT HAS BEEN VERY INCONVENIENT FOR ME AND MOTOROLA SHOULD SEE TO MY ISSUE AND ACCORDINGLY COMPENSATE ME FOR MY LOSS OF TIME AND EFFORTS. Contact no. - [protected]

To Customer Service Head Motorola Mobility India Pvt. Ltd. 12th Floor Tower D DLF Cyber Greens DLF Cyber City Gurgaon Haryana - 122 002 Subject: Reminder for Job Sheet No. WYS/MG/15/00306 Dated 26/08/2015 (Repair Issue) Dear Customer Service Head I have already requested to Customer Care associates so many times that please solve my repair issue for Job Sheet No. WYS/MG/15/00306 Dated 26/08/2015 but everytime new expected closure date is given by Customer Care Associate and latest expected closure date is 10/10/2015 but up till now nothing has been done.You are therefore requested to take necessary action to needful within 15 days otherwise i am going to consumer forum. I have already discussed about this issue with JAGO GARAHAK JAGO. Thank You

I got a faulty phone with speaker complaint and it was replaced by the company after 3 months. But the replaced handset was completely faulty from day 1. Even after persistent complaints they were not ready to accept there is a fault in the handset. Finally after many complaints and mail, one of the manager Mr.Manikandan agreed to replace the set but its been 2 months now and they are not even bothered to get it done. I have to call each and every time to hear "Wait for few more days" and stupid excuses from their side. I am from Kochi, Kerala. Phone gets switched off on taking camera, camera cant focus and hence never get good image quality, gets switched off while talking over phone etc etc... the list is more.

Moto E (lollipop 5.1) XT1022 Dear sir, my mobile has one message and not working position. Message - unfortunately, System UI has stopped. i also your service center dhanbad, patna & kolkatta. they are charged 400/- also and They told me mobile is crashed. please help me sir...

Hi, As I was facing the display issue with my Motorola G (2nd Gen.), I submitted my handset to the Service Center on 01-Sept-15. They asked me to wait till 15th as it would be replaced the display. Then, even after 20th Sept, I didn't receive any response so that I had contacted the Motorola India Customer Support and they had asked me to wait till 29th Sept. And on 29-Sep-15, I received the handset delivery but while examining it, I found there was a sound played for 2-3 seconds while pressing a touch on the screen and also, while scrolling up on the screen, the display got zoom automatically. So again, I contacted the Customer Support and they asked me to submit the handset to the Service Center and get the Job Sheet Number which will help them to proceed further. On 01-Oct-15, I rushed to the Service Center and submitted the handset and got the Job Sheet Number (ABH/MG/15/02188). The Service Center, also recognized that there is an issue with the display and motherboard of the handset and it needed to be replaced. After that, I contacted the Customer Support via Chat, Phone and Email. But every time they informed me that the issue has been escalated to the higher team and they will call you back within next 24 hours. Till today, not a single call I have got!!! How inconvenient it is! Even they told me that my warranty period would be extended to 1 month because of the delay in replacing the display, I have not received any concrete proof of it!!! Now, I'm tired of it and seeking resolution as early as possible!!! I do a job in a private company so I don't have time to follow up the process; however, whenever, I got the spare time, my first priority is to contact the Customer Support. Right now, I had talked with Sunilkumar and they provided another assurance to get a call back on Monday!!! Till then I would have to wait...!!! Please... if someone can help me in replacing the faulty handset...

Dear Sir, My phone MOTO G2 lies in Bhavnagar Service centre for last 28 days. I have given phone in service centre to get it repaired during my warranty Period. My warranty was getting expired on 26.09.2015. I had submitted my phone on 16.09.2015 and they have fixed faulty parts three times. Then I have demanded for new fresh piece as a replacement against my faulty phone so they denied. As I have called so many times to their customer care number [protected] but they also could not resolve my problem, all the time they have said me wait wait and wait and they have taken 28 days. Still my phone has same issue. My work order numbers with Motorola are as below. BAH/MG/15/00265 BAH/MG/15/00280 BAH/MG/15/00308 BAH/MG/15/00322. I have written mails to their higher authority people also but they also did not reply me back. After so many quarrel, service person Mr. Sandeep Kakadala connected me with service regional manager Mr. Ramashankar and he has given me his contact number +91-[protected] but he has never received my call. Still my issue is pending and service regional manager offered me swapped phone. When I asked him that did I pay for the swap phone? He did not reply me back. As they have sent 3 times faulty parts I asked them that how can we rely on your parts and products?? They could not reply me. I want you to take an initiative and resolve my problem as I am being frustrated because of them. I can provide you all the details which you require. I do have all the mails which I had sent to Motorola and I also have their reply in mail. Motorola Service Center Number in Bhavnagar is +91-[protected] and +91-[protected]. My contact details are as below. Name : Paras Gandhi Email : [protected]@gmail.com Contact Number : +91-[protected]. Will be waiting to hear from you soon on URGENT BASIS. Regards Paras Gandhi (Gujarat, India) +91-[protected]

Submission date-09/09/2015 I submitted my mobile 30 days before in service center. after 10 days days they returned my mobile without repairing that.On nexy day i again went to service centre and told them that problem is still the same in mobile, they again submitted my mobile for 10 days i.e 19/09/2015.after 10 days i.e 30/09/2015 they called me and said my mobile my mobile needs 10 more days to repair.today 09/10/2015, i again called them and they said that mobile is still not repaired. I am a student and its causing inconvenience to me job sheet-AMSSDL000188 IMEI-[protected] Solution-Please return my mobile as soon as possible or either replace it.Thanks. Mob-[protected] [protected]@gmail.com

I purchased a motorola mobile - (Moto g second generation) on 10th November, 2014 from flipkart.The IMEI/Serial No of the phone is: [protected]. Within the warranty period, the phone started giving lot of problems. So I deposited the mobile in a nearby service centre - Smart Services (telecon division), Bapuji Nagar, Bhubaneswar -751007 on 29/9/14. Even after 12 days of depositing the mobile, the service centre says I have to wait for another one week for the repaired mobile as the required parts are not available. The service centre never informed me what is status of the repairing and the phone number of this service centre is not working. I dont know why the repairing is taking so much time and why the company is not providing the required parts to service centre in time. Why a customer has to wait for more that 15 days for repairing of a mobile which is under the warranty period?

Dear sir we purchase one mote e in flipkart first two months it will be working after that we face lot of problems like software not supported, battery backup, touch problems we believe you but ur giving unconditional products my name is naresh prchase date:9-2-2015 my no:[protected]