Motorola Mobility Complaints & Reviews

I got my phone back from repair on 09-Sep-2015, But it still getting problem, Mic is not working properly, call drop is there, screen is not properly fitted by company service station. Such a shame to Moto for degrading their brand value by providing such a bad experience to the customers and by such a bad hardware. So finally i want my money back, kindly resolve the same ASAP. Regards Yashodeep Yadav +91-[protected]

I bought a new mobile of moto G3 exactly 28 days back and i am having problem with that its getting heated very frequenty if i keep mobile for charging also its is getting heated within shorttime like 1/2 an hour . It is structed most of the times without doing anything .Please do something.

Hi Sir/ MAM. my name is ashish ranjan. 5 Months before i purchased a mobile MOTO G2 through online (FLIPKART.COM). After 2 months i Faced so many problems in my mobile its getting hang, overheating, resolution of camera is decreasing day by day, audio problem, audio jack is not working fine, sometimes not able to pick up calls, sometimes no voice on calls, maximum time network error problem, battery draining very fastly. as per product by motorola i have to say that i am not satisfied with this product. My mobile no. is [protected](my email id is ashish.[protected]@gmail.com). please help me out. so, therefore kindly look on the matter. Hope to have a favourable response. THANK YOU

My moto x play 32gb mobile display glass cracked...just 4 days ago delivered my mobile delivered date[protected] . places replace my mobile. just skid on my bed...total damage display glass.. Please help me ...I am not satisfied this product.

On 5 september 2015, I lost my moto G2(IMEI number: [protected]). I immediately contacted motorola to track and block the device. Reference Number:[protected] Firstly they refused to track and they did not block my device through IMEI number. If anybody someone does something illegal with this device, then I'll be in trouble. Request you to please help as soon as possible.

Bought a moto 6 2nd gen phone in jan 2015 and encountered a speaker issue in aug 2015 (caller/receiver could only converse if speakers were on). On 19th aug submitted the phone along with bill (as under warranty) to newtech solutions at vashi. (order no. Vzi/mg/151/01216)was told that it would take a week's time at least to have the same repaired. Made calls and also sent smses regarding status after the wait period. Was misguided that the phone was ready and was later told that the order no. Was taken down wrongly while checking status. Later, since there was no update, made complaints at the customer help email id but was provided with standard replies. After much followup, received a call on 19th sept from hyderabad that the phone was ready. Again on 24th sept, received a call that the phone was ready for collection. However on visiting the service centre on 24th sept, i was made to wait for more than half an hour and was told that the phone is not yet ready! i have written to the head of india operations- ramesh kotapu- but have not received any response as yet. Calls to the western region head - ashish patil - have also gone unanswered. Inspite of writing to customer helpline that the phone has not been received till date after repairs, they have conveniently closed my complaint case. It is now 40 days since the phone was submitted for repairs that too for a speaker issue. This wait has also eaten into my warranty period. B kuryan

Sir/mam, i had purchase moto g2 10/10/2014. now my mobile is under warranty and my mobile is not getting charge so i visited the service center and submitted my mobile in borivalli branch (w) mumbai . even after i collect my cell i had same issue as before .so i had given my cell once again so please do the needfull and i request you to solve my problem as soon as possible so i can work on my things. and even after if it is not possible then please replace my cell.and please this time atleast give clear response and do the needfull. CHINKAL CHAPOT ([protected])

Dear Motorola Team, Date Of Incident :- 6 th Aug 2015 No:- [protected] Complaint :- Mototola 2 Nd generation purchased on 6 th June Details :- The phone get heated up to the extend that it was about to blast and then it got fully dead Phone could have blasted and could have take life of somebody . It's really a mmetr of concern Purchased from:- Flipkart .com I am very sure that I am writing to "deaf ear company " which is Motorola, I have never seen such a idiotic people like Motorola, I heard that Motorola started concept of 6 Sigma to their phone, but this company is not working at 1 Sigma, they are only making a defective product, I purchase Moto G 2 nd Generation two months backs and from day-01 this phone was giving problem, I have approched to The phone is getting heated up very fast and one day the phone was heated to that extend that it was about to blast, but by god Grace it didnot blast, I have given the phone to Chandigarh Care center but they are unable to resolve the issue from last 4 weeks Request you to please take the matter to the authorities Amit Bhargava [protected]

I ordered a motorola e2 4g cell phone via flipkart and received the order on 27th july 2015. the cell phone worked properly for 1 month and then it got dead on 11th aug 2015. i gave it in service center on 12th aug but haven't received it till date. whenever i try to contact your service center, they give me the excuse that the parts are not available. they told me that my motherboard and display will be changed. your company thinks that consumers are fools and that's the reason they provided me the cell whose motherboard got damaged in 1 month. this was my first transaction with your company and i am very disappointed. now personally i will ensure that i will not transact with your company and will tell all my relatives and friends to do so. anupam rai lucknow, uttar pradesh india. p.no[protected]

Dear Motorola, I purchased Moto E [IMEI/Serial No: [protected]] on[protected]. It was restarting itself in every few hours and around Sept 1 it just stopped identifying the sim card and wifi. We gave it for repair but they came back saying it requires a motherboard change which comes nearly 70% cost of the original phone. In just one year the phone has become useless and that too without our fault. Can you please help in getting this repair so that it doesn't cost me money? Thanks

I have given my moto g 2nd gen to motorola service center(satyam
communication sector 18 Noida, U.P)
On 22-august-2015
Its been a month I didn't get my phone
They guys are doing nothing they are only saying from one month That your
one part is not delivered by motorola and after 3 weeks I file a complaint in motorola customer care they are saying that we will deliever your part and also giving me fake information that you can collect your phone on monday but when I contacted service center they said they didn't recieved any part, again I called customer care and they said you will get you phone on saturday again i contacted service center they still didn't get the part.
Even service center girl is said that Motorola guys making fake calls to you.
From one month they out of parts what kind of company it is?
My work order number is. OIA/MG/15/02305
And my complaint number is.[protected].

I have given my handset (In Warranty) for display repairing on 14th Sept. 2014 in authorized Motorola Service Center. As per they had told me that it will take 10 days to get the handset, it is not yet repaired by them. I called them 3 times to repair & deliver my handset as soon as possible as I am facing many problems without my handset. They are not taking my request seriously and always avoiding my concern. Sir/Madam, I kindly request you to please look into it and help me to get my handset back. Name: Anup Natu Handset: Moto E2nd Gen. (White) Issue: Keypad & touch issue . Service Center: B2X, Opp. Thanawala Garage, Hariniwas Circle, Thane (W) - 400601 . Job No. AMSTHA002211

I purchase my nexus 6 from flipkart from on 28 jan 2015. for first 3 months the phone is working good but after the phone is giving problem like it gets switched off anytime in between work or in between any call, the phone gets heat up too much and too quickly, sometimes after connecting charger it doesnt charge but it always show th charging sign but didnt charge even a single percent. sometimes it also gets hanged up. i want my phone tonget replaced . kindly work onnthis issues fastly and replace my phone

I Have Been Calling Motorola Service Station Since Long Time But NO Buddy Is Receiving The Call.After that You Make Second Call The It Is Busy They Keep The No. In blacklist.IHave Tried 2-3 No. After One Call As Many Time You Call the It Is Unavaiable.-Tel:[protected] Surat Service Station EARTH ENTERPRISES 204-205, JAY ARCADE, NEAR RUSTAMPURA POST OFFICE, RUSTAMPURA MAIN ROAD, SURAT-395002 Email:b2x.[protected]@theservicesolutions.com Email Is also Wrong.

I purchased Moto G 2nd n last year from flipkart. After few months, i started facing problems related to charging. After another a month, the screen stopped responding and everytime a call comes, screen automatically shuts down and a black out. I went to the service centre in Ambala (Nanak Telecom) to which they kept the phone for approx a month and then gave me back after resolving the issue. To my surprise, it again started with the same problem just after a week. I again went to the service centre and they they again kept my phone for 20 days. I registered a complaint in the moto customer care and as usual they gave some vague explanations and giving fake assurances that my phone will be repaired soon. Out of the total 10 months, Moto has kept my phone for roughly 4 months. They even once told me during the third time when they kept the phone that they will refund me the money. But again returned to their original statement that my phone will be repaired and they have no such provision of refunding the money. If motorola cannot repair my phone, perhaps they should either give me a new phone or simply refund my money. But it does not seems that they are going to do either and will continue to linger on with my phone. I am planning to go to consumer forum to seek a redressal as i have no expectations left from motorola. And i also suggest everyone to not to buy any motorola product because you are going into their trap. They do not have after sales service concept in india.

I just dropped my Moto X2 from 2 feet height and my gorilla glass cracked and I cannot believe it, it just cracked. I reached the service center in borivali mumbai on 25-Aug-2015 and they said you had to wait minimum 21 days as parts are not available. So I got my job sheet generated and I said to call me once parts is available and they agreed.

I called the Motorola Customer care and they told they'll arrange for parts and they escalated this issue and later I got a call from them saying that I can get my display replaced by 16-Sep-2015, so I called up the service center, they said parts have not yet reached them. So once again I reached the customer care, they made an excuse and said that they'll I can get the display replaced by 24-Sep-2015, so today again I called the service center they told me that parts have not yet arrived and now the customer care are also not giving any concrete replies.

I am properly fed up with them and also they are charging an hefty sum of Rs. 7781/- just for the display assembly.

Now I don't think I'd pay that much sum as it's been more than a month, I'm using the phone with cracked display and wasting my time and energy with these motorola guys.

I'd like to file a formal complaint to teach these guys a lesson as in US motorola was giving a free display replacement for cracked display.

I bought moto E phone from Flipkart last year around this time, since then i had so many problems. Once display screen was lost as phone fell down from my hands in very small distance, it costed 2000 rs to get it set and now screen belt is lost .I want it to be repaired by company itself. This is way too much as used period of time is less and problems are more .

I bought moto g 2nd gen mobile from flipkart on oct 2nd - 14, in few months the mobile handset started giving problem. When ever some one calls me, they complain that they are hearing an echo noise. I have informed moto call centre about the problem. They told me to submit the handset to the authorized service centre. I submitted the handset, but the problem did'nt resolved. Thereafter i again approached the call centre, till now i have submitted the handset 3 times to the service centre, but they are not able to resolve this problem, even i am not getting an help from company. Job number are as mentioned below. ABD/MG/15/600 ABD/MG/15/351 ABD/MG/15/01159

Motorola Phones are coming with lot of issues. And there Service is really pathetic. I bought Moto G3 from Flipkart on 31th July. I found there is some heating issue. I asked flipkart to replace the set. They denied. Now on 17th of Sep' i.e. just 1 and half month later device is dead. When I visited to Service centre they are saying since this product has been launched one and half month before they don't hv mother board to check what the issue is. And Parts are also not in stock. As per the company commitment they will they will do the service within 7 days but I my case they are not able to give any ETA. When I call the customer care and asked to speak with higher authority. Every day they are making the fake promises that they will arrange the call no next day, but not making any call. If this is the case with motorola they why we are paying that much for the brand value. Its better to go with Micormax . My Service Job no. is AMSKUK003971

I had brought a mobile phone on 29.03.2015 product moto G2 model XT1068 Imei / serial no. [protected] which i had given as a gift to my father. The mobile phone started giving problem with outbound audio therefore it was given in the service centreon 15/09/2015 job no AMSKOL003343. They told me to take delivery after 2 days but it was not ready and so further requested to take delivery after one more day. when I send my staff to collect the mobile I was surprised to know that they are demanding Rs. 11000/- showing the reason that the motherboard is damaged. When I had given the mobile in the service centre there was no such problem. the mobile is in the warranty period. Then I contacted with the customer care and there also I did not find any good response. They told me to contact with one Mr. suman but there is no one of this name. I am feeling myself harrassed. so please look into the matter and instruct them to either repair or replace by new mobile