Motorola Mobility Complaints & Reviews

I've given my phone to technocare solutions on 28th of august 2015 for repairing and till now my problem have not been solved . They are just saying that they have not received the parts and they also don't know when they will . Its been a month that they have not resolved my problem and they are just wasting my time and energy and i want justice as it does not take so much of time for repairing a mobile . I want my money back or i just want a new one instead of that one . Problem - Touch not working . Model no - moto g2 job sheet no - LPT/MG/15/05954

I ordered the moto G3 phone on 3rd august 2015 and it was delivered to me by 5th august 2015. And on 21st September, My phone suddenly stopped working and the phone is getting heated like anything. I can only see the Motorola Logo. I went at the nearest service center (Chennai B2X Kandanchavdi), but they were not able to fix it, and as it is a new moto model they were not even having the spare parts for that phone. The guy over there asked me to once call flipkart and ask for the replacement. I called flipkart but they refused to do so, as it ws meeting their replacement policy of 30 days return. What should I do in this case. The phone is a new model of motorola, and not even 2 months passed it started giving problem. And the guy at service center told that, maybe the problem is with the motherboard, And I was like shocked. What kind of products does motorola lauches, which cannot even work 2 months. Please do the needful.

Hi, I bought Moto G2 last year september and within an year i have given it to the service centre. 3 times board has been replaced. It keep on giving trouble. The work orders which were provided by the service centre. AMSCHN004234 AMSCHN002060 AMSCHN002955 AMSCHN000638 Last time when i spoke to the customer service they told that they will replace it if i face the problem again. Now i am facing the problem and asked for replacement but they are not considering that at all. The name of person, who spoke to me is Ashwini. I am filing case against the company now and i need it to be replaced. I won't leave this. Please don't but motorola products. All are fault pieces and worst customer support. No mercy and care on the customer.

Sir i have taken set from flip cart .but thre is some problem i have faced in it .when i have taken to the service centre in faridabad they have changed my mother board convert 4g to 3g and i have complient to customer care they also refused to solve my problem ref .no [protected]. Please solve my problem . Thanks Regard Raman contact [protected]

Service centre worker left behind somethind under the display of my moto e 2nd gen while repairing. Sim card slot is also not properly working. Front speaker is also not giving better sound while talk. And the last one is phone gets hot while using.

My Moto G display and lens has been broken and I have submitted my mobile at the nearest service center, Ensure Support Services India Limited, Ulubari Guwahati on 13th July 2015, its been 2 months and I didn't get my mobile repaired. Everytime I call service center they tell me that the parts are not made available by Motorola, and whwn I call the customer support they keep escalating my case but there is no result. My job sheet numberis GWI/MG/15/00384

We had given Motorola G mobile handset in order to replace the Screen. It's been a month now and they have not yet given back the mobile repaired. We have also paid advance amount as per their instructions but no proper service from the Motorola Service Centre Belgaum. (Wintech Services) Address : No.4, Matoshri Building, Block No. 1788, Behind Western Tower, Kelkarbagh City Or Area : Belgaum State : Karnataka Pincode : 590001 Phone : [protected] Landmark : Kelkarbagh

I had submitted my moto g2 fon at SG Infotech, mumbai for some display related problem. My handset is under warranty. Had submitted at 22nd Aug, 2015 and still no resolution provided. The customer care person says that the display part is not available. Wanted to know that Is the production of the such famous brand so bad that the displpay cant be provided in 28days?? The service centre blames the motorola company for not providing the display part and says that we cant help if the part is not there. If the display is not available, please provide replacement of my handset. we have many other task rather than just following up to the service center. Customer Satisfaction should be the utmost priority which I can see is 0. Contact no. [protected]

Really the Motorola service centre is hopeless. They are saying as per the policy it should repair in 7 days if in warranty. But I given my mobile on 10.9.2015. But today when I called they are saying it will take 10-15 days still. This is really ridiculous. As a brand company they should repair our mobile asap. The service timeline is not at all acceptable. Service jobcard number is AMSSEC004359. Santosh [protected] [protected]

Respected sir/ Madam, I, Sanika Inamdar had ordered a moto g 3 which was delivered on 14/09/2015 and paid for by the method of cash on delivery by Rahul Kisan Komrekar ([protected]) I gave him 14000/- rupees in cash. He told me that he had to return me 11/- rupees. I asked him to keep it. Upon receiving the invoice I realised that he actually had to return me 911/- rupees. The only reason I didn't double check the amount at the moment of delivery was that I believed the flipkart guy would not lie to me. I am a student and it is a large sum for me, I have tried calling the above mentioned person several times but he has been unavailable. Please refund me the amount of rupees 911/- You can refund it to the following account: [protected] Thanking you, Sanika Inamdar

I purchased Motorola Moto G 2 gen on 16/12/2014 through flipkart.com when i got mobile from flipkart i found that phone battery is draining so fast i make a request of return or change handset but flipkart refused it. After 2-3 months handset sim card slot not working and battery drains more fast i went to service center the repair sim card slot but battery problem is remains...Due to lack of time i cant go gain and again service center for this issue but after a month on charging phone battery continue goes draining then i went to service center they said we wil repair it and next day the give it to me when i got it back it have same problem...and now it have a new more problem that is hotspot signal strenght problem and battery backupp is now only 2-3 hours on full charging without calling and all other use..

I purchase a mobile moto g in oct-14. in july-15 i was facing Hang Problem. i sent this phone to moto service centre banglore by courier (spending RS. 300) as in my city their is no service centre of motorola.after 20 days service centre gives me back my phone.after that this phone was sent to me by courier again spending 300 rs.but now this phone occurs new problem of touch. please help me. what can i do .i am facing huge problem without phone. i want new mobile and my all courier charge rohit [protected]

Order ID - OD[protected] Respected sir, Kindly get my piece exchanged it is extremely overheating and battery is draining very fast. ..u had assured us 30 day return policy now get your piece replaced...im attaching the screenshots of the battery temperature... Kindly take it into consideration as soon as possible otherwise we will have to take a serious step against you... . Regards. Contact back on raj.[protected]@gmail.com

Hello, This is first time I bought a handset from Motorola almost a year back, the time warranty expired my hand set started giving problem..such as suddenly speaker was not working. I spoke to your customer care and they advised me to take it to your nearest service centre Digitech Services 115/B Canal Street Sree Bhumit Kolkata-700048 when I reached there they said its a speaker problem, need to change charge will be Aprox 650. when I went there to collect the handset they said it was nothing, no changes has been done, they have reseted it, however they have charged the same amount. I am not sure the back cover they have altereid with some other handsset or not but the backcover I found not at all set with my hand set, when I told that they are not ready to accept it. After one week I found the same type of problem started. Now I am not able to move to the service centre again as I am afraid they will charge another 650 rupees without doing any thing. B2X is giving worse service in India, Please refer the blog and websites, I wish if I would have come to know before would have atleast save 650 rupees. I will never buy a google phone again neither I will recommend it..your service is too poor

Worse customer service center chennai (T.nagar). I gave my moto e motherboard for replacement i am gave my mobile 7.9.2015 and till now the phone is still not being repaired.I only get calls frm motorola guys saying it will take 3-4 days. i am get the call but that people are told our end not received any board. so please wait. This is very irresponsible answer. Moto care very very worst in chennai. In metro city only 2 service center how to enough? Moto always cheating customer end and service is very worst that people are take 15 to 20 days this is one of the rules and regulation about moto. only one question asking for moto, Why sell your product in global. you are not maintain your company and service center please close the company dont irritate and dont cheat customer. I am really disappointed about moto. Dear friends please dont buy any product in moto. That people are cheating to people. pls share all your friends.

Hi, This is in context of my Mobile phone Motorola G2 IMEI-[protected], which I ordered on date: Jun 7, 2015 from Flipkart. After few weeks o[censored]se, I found some problems in that phone like: • It took around 4-5 hours to get fully charge and in another 5-6 hour it gets exhausted. • It got hanged while taking videos. • Another is, while using at nights with zero brightness, its display fluctuates. I called the Flipkart customer care and told the problem, they replied that - “It’s been 4 weeks you have purchased the phone, so you should go to the Motorola customer care.” Which I find is fair. I went to the only service center in Gurgaon, which is 13 KM from Huda City Center. I explained the issues to them, and also present how to reproduce the issue. They told me they need to investigate the issue, so want me to submit the phone. I submit the phone on Saturday Sep 5, 2015. On Monday Sep 7, I called them in afternoon regarding the status of my phone. They said we had investigated the issue and resolved it. I further asked them did they follow the steps I told them to get the problem, they said yes. In the evening around 5:15 PM, I again reached there after travelling 13 KM and asked for my phone. They gave me and said- “It was a software issue, we updated the software and its working fine.” I took the phone and just make it zero brightness and the problem was still there. I don’t understand why these guys harass the customer. We had paid for the product and also for these services in advance. I went to the technical guy and show him the issues. He said we need to change the display. Here my only Question is- Why the hell, it’s still there. And what you guys has investigated, if the problem is still there. Further they told me, I have to submit it again. I was like I’m not your slave who again and again comes to you and ask for favor. They told me, they don’t have the display right now. I with a promise that, this issue will not get reproduced, again submit the phone. Also explain the battery issue which they are said is fixed with the update of software. After two days on Thursday Sep 10, I again called Motorola service center and asked for the status. They told me-“All the issues are fixed we have change the battery and display, you can come and collect your phone”. I again travel 13 Km and reached the customer care. I got my phone with replaced display and battery. I start using it, after few second I found the same display issue; I again call the technical guy. He told me we had replaced the display, I asked him-“Did you verify the issue after replacing the part?” He didn’t reply and started opening the phone and replaced the display again. But the same issue again occurs. I don’t know what the hell was happening. Now he told me to replace the Motherboard, I asked him-“No. Battery was already replaced; you replaced the display 2 times. Now you are asking me to change the Motherboard as well. Then what is pending, I paid for the new phone and not for these assembled part.” I came back. I have attached the: • Invoice of product • Complaint Letter - Where details of problem is written. • Delivery Note - Which was issued by service center, where it is written that all the issues are resolved. • Link- Which shows the issue is still there. The reason of writing this is I don’t want others to suffer. • Motorola don’t have any physical store, nobody could check the product before buying. • They have very few service centers and that too located in extremes of city. Please help me with this. Regards, Arun Gambhir Ph: +91 [protected] Email: [protected]@gmail.com

I ordered motorola flip cover online but after checking found its in damage condition so I had return the material(Mobile flip cover) because found faulty.4months already gone for returning the product but still not received my refund amount or any information regarding this issue. Please request you to solve this complain. Regards, Nilesh Patil([protected])

I had given my Motorola g 2nd generation white color piece for liquid damage on 12th august at Motorola authorised service centre at ETERNITY MALL, THANE. I WAS informed that I will get quotation in 6-8 working days on email and I used to check my mail daily for it, but dint got any reply from them, i was also given a track id on their website ccom.co.in/ct.aspx but it always showed my work in progress and in that I had commented many times that please send quotation on my email id but never got reply from them, I even called at the given contact number but they never received it.so finally I had to visit their service centre again for enquiring . I asked them t=about the quotation and they gave me quotation of 3340rs for replacement of motherboard and I agreed for the same and was informed that will receive my mobile in 6-8 working days and then I got a call from them that my mobile is ready on 5th of September and then I again went to the service centre to receive it .I waited for about 40 mins to juz see my mobile and then wen I received it, it was FULL OF CRACKS and then when i asked them about the cracks they BEHAVED VERY BADLY and was debating THAT IT IS IN THE SAME CONDITION AS RECIEVED WHICH WAS ABSOLUTELY NOT TRUE. I want my mobile in the same condition as while submitting it.

Dear Sir/Madam, I have provide my Moto X2 for repair to B2X service center in Dadar(e) on 24th of Jul 2015 . I had issues with receiver of the phone. Till date i haven't received my phone back i have called numerous time on Motorola service center customer care, only response i get its parts not been dispatched for repair. Every other week the same response . They haven't provided me any contract to speak to senior person i have emailed them no of times but i haven't received any appropriate response. request you to help.

Dear sirs My name is lakshya talwar . I have odered a handset on my sisters name palak talwar. My handset was in 4 months gurantee . 1 nd a half month ago on 20 th august for repairence of touch & speakers, sir now it crossed my limit of patience . First of all its in warranty & they are saying that warranty is bounced, i have gurantee proof . Handset model moto g (2nd gen) XT1068. Problem code : touch not working ringer & receiver, imei no - [protected], work order no - PGA/MG/15/00577, no physical defect, contact no - [protected], complaint order no[protected] . No body listened me, sir i request u to take a strict action against this, my paticience limit has crossed, coz one month was enough for this.