Motorola Mobility Complaints & Reviews

We have purchase new MOTO G3 & Recd on 26.08.2015 in that they have given offer for blutooth & 4g date sim free with mobile but we have not recd the Airtel 4G Micro sim with mobile & Blutooth my order No. is OD[protected] Order Date: 24 August, 2015 5:41 PM

Hi on 12th August 2015 my motorola 2nd Gen phone suddenly stopped working. On 13th August, 2015 i took my phone to the Vignesh Service Center Sec-31-D, Chandigarh. They were behaving very rude and without checking my phone completely they said your phone's motherboard need to be replaced. They said it will take 10 days to repair it. after 10days on 24th Aug, 2015 again i visited the service center and again they said that parts are not available and it will take 3 more days. Please give me solution either repair my phone or replace it. It's under Warranty and i bought this phone on 9th April 2015. You people are really having very bad customer service. Samsung and nokia are much better than you. Please reply me asap on [protected]@gmail.com

I bought motog2 from flipkart 45 days back accidentally my phone fell from 2 feet high and entire screen is crushed the place where the impact happened became like powder.the screen crushed completely for a drop from chair with guard and screen guard is this quality of gorilla glass.

I took my phone for software, and earphone jack was stuck in my phone, for that i visited lajpat nagar service centre, while reparing the phone initially they rest/format my phone and secondly they took off my display/screen and didnt stick it back with the permanentr gum that i came to after a day, firstly they didnt intimate that they will be taking off my screen and if they did so they should stick it back and whwn i notified them about the mistake than theu said theyu have to order the gum for making it permanent and then they ordered for the gum but in the mean time i dropped my phone and the screen was cracked now how will be responsible for the cracks. AS i am the advocate i am planning a lodge a consumer complaint in the sekh sarai consumer forum. lets see how far can they tackle this type of situation

Dear Team, After so much hassles, repeated visits and calls to your service center in Patna, i am pushed to complain and escalate the issue. My mother's gifted mobile Moto E (1st generation ) is not working and submitted to Moto service center on 1st August 2015 at Patna (shop name : Graphline care). The service center guys are nor co-operating neither clearly stating that when they will repair the product. It has been more than 25 days and still we are repeatedly harassed by visiting the shop, calling them and non-co-operation by them. Could you please look into this issue and resolve it as it has crossed the limit of pathetic service. Phone : Moto Model no : XT1022 Serial no : [protected] Date : 1st August 2015. Job ID 797. Name : Suprav Sarang

I bought a new phone from Motorola, nd phonr model name is moto g 2. This phone I had purchased online through Flipkart. When I got the phone had an order book It was written at the time of the phone is the phone just BreakFree. Now my phone's display shattered nd Speaking of Motorola care that the service we paid yet been. Speaking of Motorola care that the service we paid yet been, The first was uttered when the display is Breakfree and its warranty is one year. Right now I'm very upset with the company and I need phone replacement from company. thnku

I had purches a motog 3rd generation 16 GB mobile phone from flipkart, initially it works fine, but day by day the noise problem get increased in speaker. Now it is very erritating, even I'm not understand what caller say sometimes. Please provide proper process/chennle to complain over this. Cause this a brand new phone and this type of problem not expected from Motorola brand. Thanks, Rahul

My phone (moto g 2nd gen) got into water for 2-3 seconds and stops working. Company told me that moto g phone is water resistant but now it not working. phone works for a few hour but after that it gets switch off and doesn't start and also not charging. there is problems in speakers and mike also. company says that we cant repair it. it will be cost. but still phone has 1 year warranty with water resistance.

I have my phone to authorised service centre B2X raipur, chhattisgarh, India for repair of camera. When I received the phone, it's back panel of improperly fit and is damaged too.when I asked about it, they said it happens like this only and we can not fix it properly. If I wish, I could complain it to Motorola. The phone looks disgusting now. The customer job I'd is- AMSRAI000070. If they can not do it properly, why is it named as customer service center?

I have bought moto e2 in the month of March and within a period of 5months the speaker stopped working.so in the month of August I have given in service center in rahahmundry, after a span of 14 days they told that the problem is with mother board.and they told that it takes still 2weeks to solve it.how it so simple to put mobile all the time in service center .I don't understand why Motorola cheats customers by installing worst mother boards.the service is also not good.please provide justice.

I have bought the motorola 2nd generation last year . It is still in warranty but few days left only. The performance of phone has become terrifically bad. It hangs too much. Shuts down then restarts . Exit apps itself.report problems in every usual application .like application not responding. Please handle the complaint soon. Get me a good impression of company that it serves consumer well. Coz we as consumer, your gross n publicity is from us. Thankyou

I bought phone moto gen2 on oct 2014 at the very first of launch in india from flipkart. . The phone fell from my hands and the glass cracked. yesterday it fell down form only 1 mtr height and screen got broke. will you please tell me it has a gorilla corning screen 3, normally it should not to be happen like this. am really very upset and i want an explanation that if it has a gorilla class corning how can be it broke just form 1 mtr height and please i also have a motorola defy i still use it and if you want i can purposely throw that phone from 10 mtrs and still it will be the same. so why gorilla glass 3 is so weak. The phone is working absolutely fine, if m asking them to replace they are saying the glass wont be replaced complete assembly (display) will be replaced. which costs 6000/- here this is 60% of the cost of phone. Thats higher than apple.moreover it is not available at the service centre. Ashutosh [protected]

I Mr. Yashodhara Alva have purchased Moto G (second generation) on 05/07/2015 in Flipkart, Order Id : 0D[protected]. My concern is memory card not working I have given it to Nagashree Communication Mangalore to rectify the problem on[protected] but they have said that the mobile mother board has problem, I just want to know that within a month will the motherboard have problem, if so i request you to replace my mobile with new mobile. its really sad to know that your brand gets such sort of problem. Please do the needful as we are not getting correct response from your dealer.

my self kalpesh mhatre my mobile phone i will submitted on 21 days ago in service center.this cervice center staff told me your cell phone well u recived in 10 to 15. But when i will go now gallary in 1st time vashi he told me your cell phone is not repair i have no spare part. then i ignore i tell him ok you will adjust spare part.he told me you will come now 4 day.so after next time i go to the gallary but same situation this time hi is told me again 4 days... so plz tell me whats going on...what r u doing...cervice center person...

If you want yourself to be torured please give your phone to motorola service team in mangalore. I bought this phone in the month of augst. my home ois 100+ kilometres away from nearest service centre mangalore.so after three months one fine day th phone started getting restarted automaatically. i had lots of important and delicate data. i gave phone for servicing ny jan end.and it took them almost 20 days to get my phone repaired with a new processor.. New processor.sorry afaulty processor. i wet home thinking i got new processor but the truth is i was repalaced with some refurbished old processor. flash doesnt work, network goes off every five minutes. forget all these the bsic functionalty of pohone that is placing calls i couldnt even place a call. such was the ocondition. so i contacted service team via toll free.. he asked me for job sheet number. i didnt have the recipt. i tolod hiim new imei number and old imei number. as service centre id far aaway i called them a MILLION times to get my recipt number they dont attend calls and athis representative was like am lieying i have not given phone for servicing at all. finally when i got time i visitred mangalore service centre and asked for new processor on august 12. and since that day everyday twice am in touch with chat team ofmotorola telling them get it repaired.ship the parts. the part has to be shipped from chennai to mangalore but they make me feel as if part has to be shipped from afrca via antartica and europe. 8 days were not enough.and more over service centre staff dont attend calls. i had to sen my friend to the service centre and whati was told was that the service person the concernedperson is on HONEYMOON.riofl. let him go to honeymoon or heaven i want my phone back they are asking me to wait till month end. am taking it to consumer court

I have purchased the above mentioned phone on 31.05.2015. since then the same problem arised. First time the service centre repaired it by telling that it is a software problem. Same problem arised after a few days. The service centre people said that it is a hard ware problem and they have to get the component from the company and they will give the phone within !0=15 days at the maximum.First of all I want to know why service centres are not having the components at their end for such common problems. so that customers do not have to wait for so long. Secondly if it is not possibe why dont company take it on priority so that customers do not have to suffer without a phone for such a long period. On my continuous inquiry service centre is still not in a position to tell when my phone will be repaired. this type of service is not expected by such a reputed company which says they are one of the pioneers in mobile phone industry. I request thru this complaint that my problem should be resolved quickle or my money should be refunded.
Name Nisha gupta
Add. C=90 durga path, shekhawat marg, ambabari jaipur Pin. 302023 (India)
Phone model MOTO E2 XT1506
IMEI no. [protected]
job no.AMSJAI003224
GIN no.GINJA003287
ELS date &time 8/3/2015 2.03.09.P.M.
DC ref no. UO1551031
mobile no. [protected]
ID CUSJAI002258
Date of complaint 19.08.15

I purchased Moto G (second generation ) in flipkart big billion sale day. It stopped working after 6 months. As per Motorola service center.Jet /charging point is damaged & which is not under warranty. they told me mother board will have to be replaced which is very costly there were two more boys with the problem. somebody told me that he has visited Lajpat nagar service centre. they can repair the jet point but will charge Rs.1500/= since is not under warranty. How can it stopped working in 6 months

Sir my moto g gen 1 is having a problem with calling I m unable to receive any call and not able to make a call and there is a problem with camera . It came in contact with water thereafter these problems are occurring with my device plz help me over this..

I got a moto x mob in flipkart last yr 2014. It's not even a yr completed, wi Fi button won't turn on. So gav the mobile in tnagar Motorola customer care. After 1 month they gav the mob back clsiming issue resolved. After that wi Fi worked fine but it won't detect sim card. So took the mob again to them, they claimed software issues, since they changed mother board, Mob got locked. Told me they will give the mob back in a week. Every time I call them the no is busy. Learnt that they have put my no in screening. When I try from diff no they pick up and giv fake silly reasons. So went in person to ask my mob but they told mob is not ready yet and ask to come in 2 days. Due to office hrs couldn't go in person. After a 1.5months, I've to go this week in person to ask them. VERY POOR CUSTOMER SERVICE. PUTTING CUSTOMER NUMBERS IN SCREENING FAKE REASONS BAD QUALITY

Dear sir,

I have given my moto g2 to Mysore center for repairing and i have not yet received my mobile after 18 days. I have spoken to Moto call center nearly 20 times and had spoken to escalation manager in Motorolla and they have no mood to provide me my mobile back.

I was trying to reach Sandeep (Sandeep Kakadala ) and said that i will reach consumer court and they are not worried to take any action.

I was calling call center from past few days and now they are disconnecting my call after receiving my case.

Could you please take this action in your hand and help us as Motorola is not trust worthy and i will try to make sure that this reaches to most of my friends and they stop buying the product.

My invoice number is Ysr/mg/15/00608

Regards,
Ganapathy B A