Motorola Mobility Complaints & Reviews

I Have Purchased Moto e2 in the month of April 2015, all of a sudden the phone stop working in 3 months, when enquired with the service center, they said that the Mother Board in not working and it needs to be replaced, as the phone is in warranty period no payment for replacement is to be made, Its been more than 10 days, now the service center says that display is also not working and hence it is to be replaced, Unnessary they are making delay and harassing customer, Moreover the Customer Care dept of the company does not respond for the same,

I have submitted my motorola hand set for repair at B2X, service centre, GF-13, spanish court, Ansal palam vihar, Gurgaon-122017 on 10.07.2015 vide job no. AMSGUR002691 with a problem that sim card jack did not hold the sim card within. But the service centre has not repaired the set so far as a time period of 16 days has been lapsed. Each time when they contacted they have replied that it will take 2 or 3 days more. Even more they have also not provided me any substitute hand set to compensate my inconvenience. Now what I have to do as they are taking a longer in repairing my hand set. Plz do needful in this matter.

Hello Sir, XT1022(Moto E) 4 gb Model:AP3256AE7K8 I purchased a moto e in July 2014 for Rs 6999/- through flipkart online. Soon after 3 months the ring tone had gone off and i had checked with the local repair and they told speaker has to be changed, with charges of Rs 500/- .It worked fine after that. After 2 months the same problem recurred.I inquired and found out the only authorized dealer in Calicut (Kerala), and he told that the phone has to be surrendered with him for 4 days and all the data stored will be lost. He was also extremely rude in the way they handled the entire issue.He also told that if i had gone there 2 days earlier all the moto e phones that were being given for repair were being replaced with a new handset for the same issue due to some manufacturing defect. As i was humiliated a bit in the office and also because i did not want the data to be wiped off i refused to surrender the phone. Again i repaired the phone with a local person and he repaired it within minutes and with another charge of Rs 500/- and it worked fine.The same problem again recurred after around a week and checked with another local dealer in bangalore and i explained to him what has happened earlier.He checked and confirmed that the fault was because of the faulty wiring and it is a manufacturing defect. So please do the needful immediately and inform me on what has to be done at the earliest. I am a retired person and do not intend to keep spending huge amounts every year on a phone. It has not been a year since i bought this phone from a very reputed brand as motorolla. I expect some immediate action to be atken and fix the problem on my ohone as soon as possible. Thanks and Regards, K M Sasidharan (+91 [protected])

i had small problem with my nexus 6 volume button i.e it was not working when pressed for volume down ...most probably poor quality hardware issue...i submitted my device on 2nd july 2015 at CELL TECH INDIA (motorola service centre) there number is[protected] ...and my work order no is LZT/MG/15/00608 ...they said it will take around 15 days to resolve this issue ..i wasn't happy for time they were gonna take to fix this issue .. now its been more den 20 days ...after number of calls and emails to motorola customer support ..i got no status update ...and service centre is always saying that they haven't got the part yet ...and on 23rd july when i contacted them again they said they have received the wrong part and will take about 4-5 days more (which i doubt) ..im very frustrated and feeling cheated by motorola after spending 50000 rupees on there product ...they have worst service suppot or no support at all ... i request if this forum can help me resolve this issue and get my device repaired or replaced if they cant repair it ...and one thing is for sure will never buy motorola product ever

I have submitted my Moto e Mobile to the service station in pune (B2X Narayan Peth, Pune 411030) for repairing. Almost 15 days passed but didn't get my mobile back. Service provider delaying for no reason. Job No.AMSPUN003175 Please find the proof attached here with.

phone model number: moto g 2, serial number : ZX1D63LHW3 IMEI : [protected] & [protected]. my phone's touch may be not working, hang the phone continously, working of the phone very slow, i am not interested to use like this, so please refund or return or repair this item immediately

Dear Moto, My Mobile-MOTO G -2G, Is not showing its performance as per said by the company. 1) Very Slow 2) Screen shakes sometimes. 3)Screen Blackout. 4) Poor performance of Battery. 5)Device speed is VERY POOR. Please look in to this matter & advise me for the same. email id-vijendra.[protected]@gmail.com

I have a mottoE 2gen hand set that I buyed from flipkart 3 months ago now there is a slight discoloration in my screen that appears as a spot on top of the screen I donot want to repair as I am not comfortable with it I wish to replace the phone

To, Motorola Customer Care Centre, We shall be pleased to inform your goodself that we are utilising Motrola's various models of mobiles by our family members. Particularly Gen-II Model have been recommended & purchased 6 pieces by our relatives in 2 months. i.e. May/June 15. We are attached with your company looking to the quality, fame in the market & customer service chain in the country. But I am sorry to state that Model Gen-II purchased on 20th May Bill No. # BLR_WFLD[protected] is not working properly since a month. Any time sound disappears & restarts all of a sudden after 3/4 days. Resumes for a while & again disappears sound system. After many efforts ( wrong address mentioned in Motrola's site for service station at Bhavnagar) We contacted your person at service station, Who doesn't know anything about mobile. He advised to keep mobile with them & inquire after 10/15 days. Is it proper answer from a representative of a company of your standard? Workshop people do not receive phone calls nor have creditworthiness in the city. Will you please intervene in the matter and help us to start our mobile. I do expect better service from a company of your status. We hope proper & immediate reply failing which further steps may painfull to you. Thanking you, Yours Faithfully, Ashok Vaghani, [protected]

Dear sir, i have purchased Moto E 2nd Generation 4G from flipkart.com vide order no OD[protected]. After receiving my order i found phone"s speakers is not properly working. Further handset is heating from backside while charging & talking. I complaint at flipkart.com many times, but they are not sorting out my query & harrase me. [protected]

My mobile stop working and submitted to Motorola Service center on 4 july 2015 but after 22 days there no status updated by motorola. They always give same answer part is short please wait for 3 to 4 days., my complaint no. is LPT/MG/15/03859 and the service centre is technocare lajpat nagar mrkt. please help my, and my phone is in warranty period. and when i summited my phone to service centre my phone is in warranty, but due to this long delay, warrant is over, so is they take money for repairing,

I own a nexus 6 phone which is under warranty. The screen was broken so took my phone to B2X Dadar service centre, after replacing the screen the back camera stopped working and the loudspeaker started giving problems . Again I submitted my phone for camera replacement & loudspeaker problem on the 13th July, Job Sheet No: AMSMUD002329 at B2X Dadar service centre where I was informed it would take 7 - 10 days for the repair. When I check with the service centre for the status update of my phone they inform me that they still have not received the parts from the company. I called up motorola customer care on 18th July to check the exact status of my device where they informed me the device is repaired and to check with service centre on monday. I call up service centre on monday 20th and they inform me the parts have not been received from the company. So I lodged a complaint with Motorola, complaint no:[protected] lodged on 20th July and was informed that concerned department will get back in 48hrs. Today 22nd July I get a call from the motorola concerned department asking me if I got a call from the service centre to collect the device as it has been repaired. I call up the service centre to check the status and they again give me the same feedback the parts are not yet received from the company. I do not understand why is there no consisitency between the motorola company and the service centre. They both keep blaming each other due to which the consumers suffer by their phones not getting repaired on time. These days phones are an important part of anybodys life and I have my important work data stored in the phone which are required. I face a lot of problem due to this mess between motorola company and the service centre. The company or the service centre does not understand the importance of the official work data so they don't bother much and just keep the customer jumping between the two. I need my phone repaired within 2 days without any further problems & delays.

mera mobile last 18 days se moto b2x rani bagh service center par pada hua hai mobile abhi tak repair nhi hua hai. service center kehta hai thoda time lgega.shuru me kha 2 din baad aana phir kha 7 din baad aana phir kha 1 week or lgega lekin ab pta nhi or kitna time chahiye unhe.

shi information nhi de rhe hai preshan kar rhe hai muje.
ashwani sharma

When we make voice call our voice does not listen to another person., But we received any calls there are no problem. I am facing this problem till 4months, I am already send this device to BANGALORE servicing centre for 2 times but there is no change, please solve my problem.

I am facing problem from last 2 days that my cell phone touch doesn't work during unlock the phone, Some times problem resolve by pressing power off button many times and some times I use to off the cell phone then problem resolve please resolve the problem as soon as possible.

This is Pankaj from Noida, UP. I have moto g 2nd generation phone and it's sudden cracked from top of the speaker side due to heat might be. I went to the service center and said that all the things but they charging me Rs. 4200.00 and they didn't bothered how it happened. And i also called to the customer care but they said we can't help you. My phone is only 4 months old and it's under warranty also and it's not any accidental damage it's phone fault. I fully unsatisfied with Motorola service. Please resolve my problem if you will not consider my problem then i will go to consumer court against Motorola quality. Truly i am speaking i like old Motorola phones but today i am very much disappoint Motorola phone quality and service also.

I have given my E-2 to the service center (Infinity Computer Services). Job sheet no AMSAUR000078. Since last 12th june they are not able to resolve the problem saying the part not received from Motorola company. Flipkart customer care people giving date on date almost more than a 20 communication exchange since last one month. What is the way out of this. Is there any other forum or consumer court where I can log a complaint.

From G.K.Shanmugam, 34/5, chinnaiya reddy street, TMP Nagar, Mettur RS (PO), Mettur (TK), Salem (DT), Tamilnadu. PIN: 636402 Mail : [protected]@yahoo.co.in Mobile No: [protected] Mobile Model : XT1022 (MOTO E) To Moto customer care Executive Sub : Regarding frequent restart problem of my mobile phone Dear Sir, My mobile phone MOTO E last 3 months generating problem of frequent restart. I asked my friends circle those who are using same phone and they told same problem. I thought virus may cause this problem. Then I checked my phone & found no virus. I am getting more irritate because of frequent restart. Then last week I went to MOTO service centre at ERODE. They checked my phone & told some BOARD problem in the phone & they also received many complaints regarding same issue in same model. I asked cost of board & they told Rs-2800/. I have purchased this phone last June 2014 through Flipkart. Service centre people checked my phone warranty & they told it was completed 15 days back. Why I have to spend Rs 2800 for board change because the same model phone rate is now Rs 5000/. Consider my warranty period & replace my phone board with free of cost. Send me reply as soon as. RESTART OCCURING FREQUENCY: Minimum 6 to 7 times per day Regards G.K.Shanmugam

I submitted my moto x on 25 june for the chnge of motherboard with return date of 9 july bt i rcvd mail form motorola staing courier issues it will be given to me on 15 then it became 18 and 22 and on 19 i rcvd the call form the service centre that the cell would be given after one week i m vry irritated nd disheartened form your unprofessionalness

Hello, I have purchased moto g2, I got screen disply issue and so I submit it to B2X, Motorolla service center, Nana Peth, Near modi ganpati Temple, pune. The guys over there are unproffesional, Dont receive the calls, Lie, never meets the dealine and the mejorly they dnt even have the knowledge. They charge like mad. I suggest motorolla to take it seriouly and give certification only to professional and qualified people. Customers always perfer the product which gives good after purchase service. If you give autherity to such foolish people then you are going to miss many customers who will be informed of such a bad service. REMEMBER the mouth publicity is still very strong. Be proffesional and good service can genrate more customer. Hoping for quick and strong action to avoide more disapointed customers. Regards Snehal todkar From pune [protected]