Motorola Mobility Complaints & Reviews

Hi I have purchased motorola g2 in november 2015, my phone touch screen was not working, so i have given my phone to motorola service center which is located in hazratganj lucknow, uttar pradesh . they are just stretching the time and giving excuses whenever i call for the status of my phone.
please resolve it as soon as possible .

I have purchased Motorol Moto-G mobile on[protected] invoice no- wfld[protected]. mobile is currently not working properly and we want to Exchange the mobile. kindly check the invoice and send any customer executive at our home for exchange the hand set.

I want you to exchange my motoxt1052 because it is not up to the mark I had bought it 9 months ago and from 3 months it is service center for different problems like motherboard, display, simslot problem..pls exchange my handset or give my money back as I got fed up with your service and handset I will be really grateful to u Thankyou

Motorola, you have the worst after sales service in India. You will not find email address or contact number of any senior employee to go to. And we all know that customer care is useless, especially of Motorola. In a gist, Motorola considers its customers not worthy enough to share even the email ids of its senior employees. All U will find is a toll free customer care number which will never care about ur problem and a generic mail id where no one replies. I agree, the product is good. But no company has survived in India for long without a good after sales service. Dear prospective buyers... Keep your fingers crossed when you buy a Moto next time!!

I purchased Moto G2 on 2nd Jan 2015. On 10th of July I found that one of sim slot of the handset not working and other one can be adjusted. So I adjust with single SIM for 10 days then I decided to give it for repairing in service center on 21st July. Receptionist at the service center said that if it repaired then they will inform me after 2 days. After 2 days they told that it will take more 7 days to be repaired. I think that one week would be fine. After one week I didn't get any response from the service center. So I thought of calling Motorola Customer care about that. On calling customer they ask for require details to know the status of my handset and told me that board need to be replace so it will take total of 15 days from the date of submitting the handset in service center. So get relaxed finally after 5 more days I gonna get my phone. So directly headed to get my handset from service center but they told that it is still pending due no supply of spare sim slot. I got irritated after hearing this. I called customer care again then one representative told that he gonna send my request to senior to resolve it, within 24 to 48 hours they gonna call me on given number. then I said who going wait one more day for hearing with another representative. So I am lodging a complaint here

45 days old handset given for repairing twice at Authorized Service Center. First time, they did a software update and returned the phone. My phone again got the bluescreen continuous reboot loop issue one week after the first repair. Authorized Service Center not able to detect the hardware problem, they, just update and return. Job Sheet number: 1AMSPUN004399 2AMSPUN003949 I demand a replacement for the handset as it is only 45 days old.

Kindly Resolve my issue, My handset is not working properly, I have submit My handset in Motorola service center in Ludhiana Before 30 days, but still its hanged again and again, and not its vibration motor is stopped after received my handset from motorola service station, kindly Reslove my issue, i submitted my handset again in service station, MY HANDSET IS UNDER WARRANTY period, , My work order-LZT/MG/15/00819 WO Name-Rajesh kumar \Mob, +91-[protected]

I gave my mobile (Moto x) to trident technologies (In nungambakkam chennai) on 3rd july till now im not get back my mobil. . . (My work order no :otmmg / 15 / 02516) and 25th july, i call motorola toll free numbr. . And regester my complete (My complete no :[protected] . . Till now im not any calls r anythig. . What can i do now. . . ? (My work order no :otmmg / 15 / 02516)

I recently bought a Moto G2. The delivery of the same was made to me on 24th july. I am mainly facing two problems with my phone. 1) The phone is getting discharged earlier than expected even when the phone is in idle mode i.e. without Wi-Fi and Mobile Data switched on. 2) The phone's lower speaker is a defective one. I am expecting an exchange from Flipkart. Thank you

the phones battery drains from close to 70 % to 0 % in 1 sec. this is digusting, this is a problem with many other cases regarding moto g product. The company should be charged against this. I wish i could paste some snapshots of the battery life here had there been a facility. I couldn't use the full battery life cycle from the past 3 months. Secondly the internet connection always fluctuates. it always shows an exclaimation mark. If i use the same sim in another phone then it works properly.

My phone is hanging a lot...i specifically bought it for smooth gaming purpose... But the gaming experience is very rough...battery issues too are disturbing me...my mobile is in warranty...plz solve my problem or advice me a service centre near rohini, new delhi
Email me at :- vsvaibhav1012 @gmail.com
Thankx for ur attention...hope u will reply me as soon as possible

From last 2weeks my phones big Speaker is not working properly. In these days it automatically got OK 1 time and now it is not working once again. Please give me feedback and also this piece is with lots of problems. Please give me change piece for this phone.

i have moto g 2nd generation. phone hangs when its keep in the ideal n suddenly call came then i cant able to receive call. i go to the customer services center but they also dont have any idea about this problem.they take more than 30 days to give me my phn back but after that also same issue occurs.my phn is still in service center.

I have visited four times in your amblax services main vikas Marg Shakar pur Delhi for the same problem as sometimes my phone moto g2 got stuck to unlock means on screen when it comes swipe to unlock it didn't response to touch means it got stuck nowhere it is possible to touch on screen. first i have submitted this device on 9th july 2015 and till today 31/07/2015 visited four times. this is sucks. shame on you moto.
And your service centre sometimes give manual order no.

I am really fed up with your service centre amblax services main vikas marg delhi[protected] and customer care

they do not care about customer and do not care about their time.

There was a problem with my phone screen on 12th of june i took it to the service center and after constant followup i finally got my phone back on 23rd june. exactly after a month on 23rd july the touch screen stopped working it has been 8 days and i havnt heard from motorola even after constant followup i finally got a reply today saying that they are short of spares so they cant commit how much time will it take. I guess either motorola should keep spares handy or manufacture only that much phone they can provide after sales to or stop giving after sales service all together and stop giving warranty on their products. If they stop giving warranty on their products people wont fall pray to their sham of providing 1 yr warranty. If they dont have spares how is any of this customers fault and why dont they use the same quality spares for after sales the same kind they use while selling the phone? I dont know where can i get the answers of these questions They are just fooling the customers because we once bought motorola device dnt have a choice but to listen to their excuses and wait for them to provide us the service

I have purchased my motorola g 2nd generation 2 months ago from Flipkart. For a week ive noticed network problem. I thought maybe the sim problem but even i replaced Sim card the problem persist same. Then i switched my sim card with my wife simcard and used for 2 days. Same problem was showing. Then i gave complaint to customer care. they gave me solutions. i did everything but of no use. At the end i went to the motorola service center in Lajpat Nagar, New Delhi. They told me about replacing the motherboard and it will take atleast 10 Days...what 10 days for replacing motherboard. I was totally fade up with the set. I bought new phone for my wife and it was defective. I was very much apset about motorola. Please provide some positive feedback. I will be ever grateful to you. Thank you. ---Rajib [protected]

I am Motorola E 2gen user since last 3 months, i had 1 problem in cell so i went to Dadar E service center, but the person sitting their Mr Girish, given worst response, used very bad words to me, he don"t required customers. i am going to file case against your service center and your service in consumer court. Regards Rajesh Chavan [protected]

Dear Sir, My Name Vikranth i had ordered My Mobile Motorola G 2nd Gen through Flipkart on 15.07.2015 at 9.15 pm. I had Received My mobile on 20th July evening at 6PM.After two days working suddenly on 22nd Morning My Mobile was display suddenly Switched off even though my mobile is in full Charge. Call is Coming in my mobile and display was not working.I Went to Motorola Service Centre at T. Nagar. Shop Name B2X. They told this was a board problem in ur mobile ask through Flipkart.I asked through Flipkart My Order No:OD[protected]. In Flipkart They exchanged that Mobile Piece and gave me New mobile Motorola G 2nd Gen on 27 July. In this Mobile also i have a display problem there is a minute dot is there in my mobile now.This is the Second Time having the same display problem. In Flipkart they are giving unsealed box piece when they are delivering the Mobile.Wheater they Replace New Moto G 2nd Gen are they Should Replace My Money at Flipkart

Phone model number: moto g 2, fsn:mobdygz6shnb7rfc imei : [protected] & [protected]. My phone's touch may be not working, hang the phone continously, working of the phone very slow, i am not interested to use like this, so please refund or return or repair this item immediately. . .

On[protected] I have placed an order of Moto G2 vide Order ID-OD[protected] with handset IMEI No.[protected] which is a water repellent handset and as per their videos it doesn't gets affected if fells in water. Same happened with me a month ago. My handset fall in water which was immediately taken out but the same is not working hence I have immediately approached to Motorola Service center at Abhinav Technologies wherein they told the same will get charged with Rs.7000/- for repair though the same is under warranty period. Later on I had also filed complaint for the same on Flipkart vide ref no.[protected]. But again they also took back step and denied the same. Hence request you to take strict action against them and further ask them to either repair my handset without any charges or replace the same on priority basis.