Motorola Mobility Complaints & Reviews

REF : Complaint No #[protected] I had already submit my complained vide above reference number long back. But till date I have not received any favourable reply or refund. Please look into the complaint and try to solve the same at the earliest or I have no other option left other then approaching legal authorities in this regard. Thanks Manoj Chhibber Father of Vardaan Chhibber [protected]

Hi I am R.karthik from chennai, I am using motoG2 For last two months I am facing heating prob with my mob, and the mobile hangs up when got heated up. I was not even using much apps, whenever i use the mobile it gets too hot I can't even take it near to my ear for phone calls. I taken that to moto care center at "Shop No. 8, 9, Ground Floor, Kasi Arcade, Thyagaraya Road, T.Nagar, Chennai, Tamil Nadu 600017" The place looked like market place, , no proper working manner they were having good time group fun on the repair room. There was not even a sequential order of handling complaints, all were standing as if they were in fish market..On the first day itself i saw some people not satisfied with the service and they handled the customers disrespectfully. As I entered for the first day the shop closes by 6 as per their timings, as i was their at 5.. only one woman worker was getting complaints, she told they won't check mobiles after 5, I asked her your shop closing time is 6?...but she responded" no we won't check after 5..". After several arguments they reinstalled my phone OS. After that i encountered the same issues with my mobile, , so I went there after 3 days on July 15th 2015. I submitted the mobile for checkup, As i had noted It was same as that day the people were having fun time at checkup room, no uniform using Colloquial language. I waited there for an hour, one guy asked me to come inside repair room gave my mob, told me check. So came out and I used the mob for 5min and it started getting hot again, so i just went in showed upto him. Another guy named "DHANRAJ" (worker ) took my mob and said don use any apps, I told him I wasn't using any apps I showed him the running apps He told stupid ans "The phone will get heated as u use the phone that is a phone" people he doesn't even have knowedge on phones as me, He told he will use my mob for few days just for phone call to see whether its heatiing up, .. who on earth would say that he is gonna use my mobile and he will only for phone call. For that I could a basic mobile I told. HE STARTED USING HIS Colloquial LANGUAGE WITH HIGH PITCH VOICE, HE INSULTED ME INFRONT OF OTHER PEOPLE. IS THAT A SERVICE CENTER OR WHAT!!! HE SPOKE AS IF AM DUE DEBT TO HIM... HIS NAME IS "DHANRAJ". he was using colloquial language with all customers raising questions. I came out of their, one service guy insulted me and my prob was not cleared. I can't be such a stupid. I need immediate action to be taken against that care center and that ** guy and must solve my issue on my mobile immediately or else I am gonna sue for sure.. Contact me :[protected] mail :[protected]@gmail.com I had attached invoice and service note with required details as photo. I need refund or replacement soon as possible. and that dhanraj must be kicked out of that service centre. Moto must concentrate on good service.

Hi, I was trying to download facebook app from play store on my motorola handset moto g2 and unable to download and gave me an error saying 'Unknown error code while application installation 504'. Please check this problem and fix it for me. Thank, Sangini Saxena

I brought Motorola Nexus 6 Mobile Handset on 01/01/2015. Within few days I noticed the back cover of my handset starting bulging out. By Mid May '15 I started encountering major issue with my handset like sudden battery discharge, 100% charged battery life was just 3 hours, automatic restarting, excessive heating even while handset was not in charging mode. I gave my handset for repair at Motorola's Authorized Service "B2X" at Dadar on 04/06/2015. Job No: AMSMUD001377. I was informed that I would get my handset repaired in 10 days time. After 10 days upon enquiring multiple times I just got a standard response from B2X that they are waiting for Motorola to send either faulty part or replacement unit. So on 19/06/2015 I called Motorola Customer Care No ([protected]) and escalated the matter. My Incident No at Motorola is:[protected]. SANDEEP KAKADALA was the supervision assigned from Motorola who responded over email ([protected]@mailwc.custhelp.com) that within 3 days they will update the status. From 19th June till date, I have made 100+ calls and have written close to 10 emails to Motorola but every time they just keep asking for more time. Everytime I spoke to SANDEEP KAKADALA, he never had any clue on what's happening to my case. His only response was to ask for more time, however when I use to ask what will he do as next step, SANDEEP KAKADALA was absolutely clueless. I felt as if he doesn't know his job. So I further escalated the matter to RAMESH GOTTAPU (email Id: [protected]@motorola.com) who is suppose to be a senior person working at Motorola. However, response from RAMESH GOTTAPU is even more pathetic. Whenever I called to speak to RAMESH GOTTAPU, he is always in meetings. I haven't been able to take to him even once in last one months time. Last when I spoke to SANDEEP KAKADALA, I demanded to either repair my handset or give me a replacement unit or else refund my money, however he conveniently replied that MOTOROLA doesn't have a replacement or refund policy and so I have to keep waiting. Now, whenever I call MOTOROLA customer care no, the call agents after asking my incident number just keep my call on hold and do not transfer to neither SANDEEP KAKADALA nor RAMESH GOTTAPU. They had given in writing that my handset will be repaired by 15/07/2015, however there is no action till date. My handset which is at their server center still remains untouched. Upon calling the call This is the worst and most unprofessional experience I have ever had in my life. All those who are reading this post, just see how MOTOROLA treats its customers. I will sincerely recommend to everyone to never buy any MOTOROLA product ever. MOTOROLA is the MOST UNPROFESSIONAL organization I have ever come across in my life and people like SANDEEP KAKADALA and RAMESH GOTTAPU do not deserve to be in customer facing role...

Hi, i regret the poor and pathetic customer service. Purchased new Moto G2 on 8th april. From the beginning facing mother board issues. Surrendered device to B2X customer care company, authority service center at Dadar, Mumbai on 26th June. Received device back on 8th July with as it is, again lodged complaint vide Job No.AMSMUD002236, supposed to resolve this issue today, however, no response. Appreciate some responsible official to address this issue immediately. Reach me on [protected], [protected]@yahoo.com, Regards, Madhav

I had submitted my handset due to sim slot problem on your authorized dealer b2x on 27/6/15.
Imei/serial number:[protected]

My job number: amsban003487

I had raised complaint online also with complaint number:
[protected].
Already 18 days are over .


Resolve it or give me new same handset.

on 30th may 2015 i have submitted my nexus 6 to motorola service center for replacement of mother board and after 41 days i got back on 10th July 2015.same day i call back to service center the mobile have some problem but they told me our working our is closed.so the next day i went to service center i tell them my issues they try to solve problem almost one hour i stand there after that they to some temporary solution and tell me we have try our best but we need to replace speaker panel but they don't have it after checking mobile i told them its not solution but they told me you use phone for some day and contact us back but after using phone for one day i went to service center back on 13 july they check my mobile and tell me they need to replace some part i will be 25 days to replace it.so i have purchase mobile for use not to kept in service center.i want new replacement of nexus 6 with extended warranty or give me my money back.i has been almost one and half month i don't get any solution and they tell me wait to another 25 days.

Hello,

On 3rd July 2015, I gave my Moto G2 for repair at your Kolkata Service Centre situated at Cannel Street . On 6th July, when I inquired about the status of my phone, I was told that the phone will be ready by 9th July 2015. Again, when I called today which was attended after calling them 20 times, I was told again that it will take a week more to get the phone repaired. I seriously don't know what are they doing with my phone. MY Job no is AMSKOL001779. My Contact No is [protected]

Hello
It's time over to requesting you both off you motorola and flipcart i am suffering a problem in my moto e (2nd grn) since last 14 days i am at ahmedabad and i was gone in sigma service shop no. 6uppar groound floor pawan plaza complex nr life care hospital 19 sardar patel colony naranpura ahmedabad 380013 service center of motorola and those people give me time to solving at this saturday if problem not solving by us then customer must go outside for solution

How to dare to say this type of lines my device is under worthy and after 13 days of waiting service center person can't be solved my problem

I am a business man i have not enough time to manage my this type of issue i want a refund other wise i will be going in cnbc aavaz, cnbc paheredar, consumer foram, consumer cort, aakaaha and many more to claim my problem

My motorola device and customer detail is attached you can see in attachment

I was complain in last 10 days ago but still not solved

Motorola lost customer satisfaction and trust also for my side i am totally disappointed after buying motorola device
Very poor customer after service

I want a positive response very fast


Vijay n parmar

[protected]
[protected]

your website says that you have service centres in netaji subhash place, lajpat nagar and okhla but only ONE OF THEM WORKS??? and what kind of a pathetic service centre can only repair software not hardware ???? first i went to netaji subhash place to get my sim slot repaired, they told me to go to lajpat nagar BECAUSE THEY COULDNT REPAIR IT ( "SERVICE CENTRE THAT CANT REPAIR HARDWARE") So i went to lajpat nagar and lo and behold they can only repair SOFTWARE, WTF?? they then told me to go to okhla, so i requested them to please transfer it to okhla themselves but no, after all this harassment there was some more left. So i went to okhla, reached there by 5:20 pm and suddenly the over there told me that they close by 5:30 ?? ARENT YOUR CENTRES OPEN TILL 6:00??? so then i ran and got my bill printed and then finally he took my phone. FIRST DISPLAY ON YOUR WEBSITE WHICH SERVICE CENTRE REPAIRS SOFTWARE AND WHICH REPAIRS HARDWARE, . STOP CALLING ALL OF THEM SERVICE CENTRES BECAUSE THEY DONT REPAIR . IM FED UP OF THIS BS SERVICE.

I buy a new mobile for moro g2. but that mobile not accepted for external memory card so please change the new mobile for me. Model :XT1068 Fcc ID : IHDT56QB1 IMEI : [protected] IMEI: [protected] MY MOBILE NO : +[protected]

Hi, I am facing problem in my mobile 40 day after purchase. Its moto x2, I am facing display issue. i submit my mobile to service center in 26th june and they ask to take it after 7-10 days but after 10 day they saying they didnt get part yet. and when i call there customer care for further details they said they will escelat the issue. more 5 days gone but they even didn't call me back. Now its been around 20 days my mobile is still on service center and now the didnt respond on my calls.

Dear Sir, Phone Model - Moto G2 Purchased From- Flipkart Order Date- 12 March 2015 Invoice Date- 13 March 2015 Invoice Number- #JAI_[protected] IMEI- [protected] Work Order number of service center : ABD/MG/15/00677 Msn NO: R47ABC7RN4 actually sir my phone had black dot on display and microphone is not working. when I had gone to service center (Dugar sales Ahmadabad on date 7 July 2015) at there one of executive told me its a liquid effect and thats why microphone can not be repaired under warranty.. infect black dot on display since a month ago and microphone just stopped working a day ago even though person from service center asking for money. and as per given detail my phone hardly 4months old. I really frustrated from services of Ahmedabad service centre. When I called to number [protected]. One of executive put my call on hold Without notifying me. Again really frustrated Sir please help me there is no any liquidity damage and if so damn sure that microphone is undamaged dueto that. I hope Motorola complaint desk help me.. earlier I also used Motorola..

Show this screen-shot how possible Sometime battry is charging but battry is only 1% show then restart phone really chargingshowing Moto g2 lolipop version Hanging problem to I bought date on 01/05/2015. Plz solve this problem

Sir, tomorrow evening dt. 08/07/2015 at 8.35 pm my set moto-e is slow working sothat i think restart them, then i proper shut down set but again not open, i m pushing the restart button think button is pressed but not reopen.

Product : moto-e, xt1022, imei [protected]
My contact :[protected], [protected]@gmail.com

I am parul and I have purchased MOTO g2 from flipcart in Febuary 2015 and I have serious issues of heavy network fluctuations... I had visited 2 service centre of Motorola in this three month..they both had done software reinstallation...still problem is as it is..another problem is its early battery discharging...both problems are giving me headache now...what to do ??.. Phone is in warranty..order id is OD[protected]. In this phone also a issue of hang problem.

I am Raj shah and I have purchased MOTO g2 from flipcart in October and that was damage piece in which one sim slot is not working..I had exchanged that phone and I got new ph of same model in November 2014..but I have serious issues of heavy network fluctuations... I had visited 2 service centre of Motorola in this one month..they both had done software reinstallation...still problem is as it is..another problem is its early battery discharging...both problems are giving me headache now...what to do ??.. Phone is in warranty..order id is OD[protected].

In April 2015 someone gifted me a Moto G 4G bought from Dubai . The first week I got the phone, it was working properly. After a week it began to show me the indication that there is no sim card in the phone, I tried my best to solve the problem like restarting the phone, formatting it but it was still not accepting that particular sim card I even changed the sim but still it was working then I changed my no. and went for another company's no. it worked properly for the following two months and after that the same thing is happening. Now the phone restarts on its own also if I plug it for charging the phone switches off on its own and then I have to unplug it and then I have to switch on it.

Dear sir.
Model no xt 1022 job no amsja1001724 imei[protected] given at jaipur service canter on 6 / 8 / 2015 at 5:42 pm at that time was told you will get with in 15 working days. But sorry to inform you that till today i have not receive the mobile after a very strong follow up throw service & call center with reference no[protected]. Pradeep mathur

hello sir/madam my name is pooja singhal I purshace the mobile phone in 1/june/2015 my mobile phone not working any key I visited near by center of Dehradun. but sir they told that where you charge the phone that pin is not working so you have to pay 2500 rupees for this sir my phone is on guarantee period why should I pay the money. sir I am little will confuse about your services regarding warranty sir please repair my phone otherwise take it I don't need it. thank you