Motorola Mobility Complaints & Reviews

i purchased moto e2 on 9/4/2015. but because of some heating issue i replaced it. but again faced problems with google play service, camera, gallary, and there was a display spot on screen. i submitted my phone to amblex services(shakarpur) but even after 15 days they did not even bother to inform me that the phone is not repaired. then i went to b2x services on 10/6/2015 (job no.-amsdes000801) and said they will repair it in 2 days but till today (27/6/2015) they are asking for one more weak. i registered a complaint in motorola customer care (complaint no.[protected] but its of no use. they are just saying that we will call you since couple of days. so as compensation i want rs 10000.

24000 mobile with no physical damage dead within 1 year+, motorola saying warranty expired so pay RS.15000 for repairs. Please register case against motorola to manufacture such cheap products that without physical damage the costliest product bought in market is dead. I want complete refund for same.

Have been using a Moto G phone to IMEI number [protected] procured in 11/08/2014. Last year 1 SIM card stopped functioning and I was using the phone with Sim 2 and the phone was working very well. The phone had os Kit Kat. Motorola upgraded their OS to Lollipop and the Internet connectivity with the Sim card stopped. When I took it to the Authorised Service Centre at Bangalore - (Job Number AMSFLA002865) they told me that this cannot work and I will have to replace the mother board to accommodate the Lollipop and it would cost me Rs. 7500/. So I advised them to put back the old OS of Kitkat which was working fine and I was not interested in the Lollipop. Now Motorola say that it is not possible to go back to the old system and I have to pay for the hardware to suit the software. This is not accepted.

Dear Team, I bought moto 2nd generation in March 2015, After some time Ear phone was not supporting but the same ear phone was supporting in another mobile and another ear phone also tried but that one also was not supporting. After that it is observed that some time incoming voice was not audible completely then we have to do switch off-on mobile then only incoming voice is audible. At present mobile is being used by my wife at native where service centre is not available. please guide to overcome this issue. regards pankaj

i think that your company is faking the owner of motox 1st gen as the update was released in the previous year and we are still waiting for the update as your company news comes up every week that the update will come soon your update will come soon but nw its been half a year passed the i havnt got a single update from you ...its so much irritating now that nw chinese company is upgrading to lollipop and i am still on kitkat by using branded phone ...please release the update its a humble request ...i want to get upgraded otherwise i will have to leave motorola and den join any other brand with good services.. thank you

I faced a mic problem in my moto X 2nd gen on 8 th of June and gave it for service at Dindigul, Tamil Nadu and got it back on 15 th June, but unfortunately the very same day the same problem occurred again and once again i was advised to reach service station. This time the service people said they had to change the board. Once again i waited for a week and yesterday i got a message from service center that my mobile is ready and it could be collected but when i visited the service center they said mobile is not yet ready and it can be given only on the next day. When i went today to get my mobile it was said it ll get ready with in closing hours. I waited long and finally got my mobile, but this time the back panel way not fixed properly such that it came out of the body and i was also able to see wear and tear on the panel which was made during service due to mishandling of device. . Its really annoying for me to see my device so.Apart from which I have already travelled 1000 km to resolve this issue and travel is itself becoming expensive. Expecting a solution for my problem. Work order No - XDL/MG/15/00048

I purchased 2 mobile s motorola 2G invice dated 27/04/2015.but both hand sets having a problems. 1. Battery is not powerful.having acharging problem 2. mobile set get heated while talking and charging. 3.One of the set display Black &White

dear sir, Madam, i have brought a Motorola 2 nd generation form flipkart, i have facing three problems 1) mobile got warm during conversation 2) mobile got warmer during charging 3) there is problem in voice clarity and it takes more processing time, i have visited Motorola bathinda center, they are saying they are there for time pass only and they do not provide the solution and flipkart is also not listening please help me

I had submitted my cell phone on 1-6-2015, and i wz informed that i will recieve within 10 working days nd 20 days have passed and they still have not clarified the problem.i had called them they told it will take 1 more week.so i want to take strict action against them because they are very careless.

dear sir/ madam i've given my phone on 1 june 2015 on my nearest service center which is in lajpat nagar my work order no. is LPT/MG/15/01887 after 15 days when i asked from service center regarding my phn status they said its pending company didn't send the parts then i called to company on friday 19 june then they said you'll get your phn on 22nd june that is today now they are saying you'll get the call on fater 23rd june . what the hell is happening if you cant resolve my phones's problem then please bring a new handset my complaint no. is[protected] if you still can't do this also then please give my money back

I purchased 2 sets of moto g (2nd generation) on sep14, i had some technical in 1st set which was taken to Motorola service centre Coimbatore on 5/6/15, they told it is motherboard complaint you need to change it which costs Rs.6000.the same day I taken mobile to another branded mobile shop they just corrected the software error and charged Rs.300/-. similarly 2nd set which had further complaints has been taken to same service centre, they told same, and I corrected the error in nearby shop which costs me Just Rs.200. hereby I would like to post complaint on same and requesting to take right steps, so that these branded service centres will not fool common man.

i have purchased moto G2 in Nov 2014 and from Dec til now iam facing many issues in my mob like overheating even wen charging & hangs up frequently hile talking r surfing also and behaves odd/differently like without opening the lollipop game it itself opens & closes up ho come. And first of all the motorola service centre is he oworst service centre in the world which not only me whole world is saying. Ho many times i call 24/7 it wil be busy or else they wont pickup/respond call. II dont understand what is there problem. I have givn 4-5 times for service till now in 6-7 months & they didnt do anything & gave back as it is.And they tell softare update/fac.reset for every issue. Recently 20 days back phne got hanged up touch wasnt responding so i gave it for service & they charged Rs.450 even in warranty period, they didnt tell exact reason also & unless i pay they said cant do anythng, as i dont have any option i gave it & still aftr software update its not good d same old issues...Hangs up, overheating & poor batt backup. I have given a complaint against Motorola & its service centre on Wednesday[protected] an claimed for mobile replacement but till now didnt get any call back from them, this means they are not bothered about their custmers nor their company reputation ? Wat type of company is motorola ? I want immediate replacement brnd new handset from motorola & wil not bare/wait for days, already incurred so much loss & frustration due to motorola. Kindly ensure that i get handset replacment or lse i have to tak severe actions against motorola can go to any extent... thanks & Regards D. Hemanth Kumar [protected]

my mobile motrolo moto ext1022 black .complaint number vj/mg/15/00977. my imei number is[protected] we go to cunselt many more times he telling mother board was not coming from company he telling takes much more time I am sufffeing very too. I go to purchase another company mobile iam very suffering this problem this problem people face only Motorola so many people divertto purchase other mobile company .you realize this problem and takes speed action thanking you sir ... yours srinivas

I bought this handset in Oct / Nov 15. Since the day i bought this phone i was having echo voice problem in the handset, which earlier was not always. But with time it kept increasing and now it was difficult for the person hearing to me. I approached Moto G service centre and informed them that problem is still as it was earlier. They told me that the circuit has been changed and beyond this they can't do anything else. Its an horrible experience for me. Service Job Number : ABDMG1500351

Hello sir/mam I bought my moto e2 on realised 1st day by flipkart. Then there some mother board problems so I have submitted my mobile on coustmer care service station in VADODARA GUJARAT INDIA. Now today 22days completed but they have not to return my mobile.. Please make better your 3rd class service... And contact. Me on [protected]@gmail.com

Dear Team, I brought my Motorola G2 mobile on march 2015 from flipkart. but now its having battery back up problem from last 15 days. sometimes its showing 1% remaining battery while i had charged it fully. after that if i put on charge still its not charging. but when i restart the mobile then its showing the correct battery backup. sometimes the display showing black while call is coming so many times SIM1 port is not working. please resolve my issues ASAP.if possible can you change the handset. Thanks, Chinmay Contact-[protected] Mail-id-chinmaay.[protected]@gmail.com

Sir/madam I have bought a motorola turbo mobile phone on 29/05/15, on buying a nano sim i tried to put in the slot as directed by the company i found that the sim was not accepted, suggesting that the slim slot is defective. The same sim was working in other mobile phone without any problem. kindly advice what to do . only for 1 week the sim worked [previous also it was a nano sim with different number after which i changed the sim with new nano sim.]

Iam using moto. G2 from nov 2014 & after 1 month itself iam facing many issues & fed up using moto g2 phone.Iam totally dissatisfied with Motorola & its service.I have given my mobile around 5-6 times in this 7 months & every time a new problem is created by the motorola service centre staff.I don't know if they are trained of not & they don't even respond personally or in phone & moreover they keep the mobile for weeks & month with them.Not only me every moto customers are facing d amae problems & dissatisfied.They complaint that service centre people change the phone parts. Recently I have my phone for software update & when he returned after 4 days the speaker spoiled & touch is also not working good as the original used to. I request you to take severe action against the staff & kindly replace the phone or at least replace with a new genuine motherboard or else I have to take a severe action against motorola

Hello, My camera stopped working and my phone as acting funny so gave my mobile for service and they told me that they had to change the board which took them solid 40days to change and when I got it back the problem remained. When I took it back again they told me that they had to change the board again. So they changed it, now again my camera is not working and it is acting funny so I emailed the Motorola guys and they told me to give the mobile for service. And the email conversation was back and forth.And noone seems to resolve the problem. Please help

Pathetic Service from Motorola and their service Providers . I also like to add flipkart for selling defective products like Motorola . When i approach them they says parts not available . Then why the hell service centers ? What they do exactly ? I have contacted Motorola India also, they did nt get back to me . Job Number -AMSBAK 001599 never ever buy any Motorola products