Motorola Mobility Complaints & Reviews

MOTO G2 is supposed to have gorilla glass, which is considered to bear a fall atleast from 3 feet. The cheap quality cellphones are being sold, which just says the specifications of "Gorilla glass", while the behavior is different. there is no information on drop test of MOTO G2, this I got to know after talking with customer care of motorola. such kind of information should be provided to the user, otherwise it is kind of fraud.

i have moto x Mobile, my puchase date is 22/12/2014, INEI NO : [protected] MY Camera not working i have submited my phone at service center they give me work order no : ABH/MG/15/01289 MY Phone Motherboard fail as per cervices center person. plz give me motherboard as soon as possible, my tour planning at south africa on 24/07/2015 so plz give me argent basis.

I am Vinod kumar My cell Moto G 2, The date of incident as on 26.06.2015 and client no [protected] and the incident description is speaker problem and At the time of incoming calls will not display, message tone and loud speaker tone not working properly. To find these are all information and Please return the cell shortly.

Sir, actually the ringtone is not changing of my moto g2 mobile phone. As I'm changing it, it is showing in setting as ringtone is changed but it is not ringing. Automatically a single tone is ringing. Plz sir help me to solve this problem.

Dear team,

I am using motorola g2 . which i bought before 2 month . unfortunately today i lost my phone
and have already compliant it at police station. i would like to block my mobile phone
information mobile phone:- IMEI NO- [protected]
IMEI NO- [protected]
MOBILE PHONE MODEL NO- AP3323AE7K8

kindly rewrd as soon as possible . contact number-[protected]
thanks and regard [protected]
Nakul rana

Hi, I bought the Moto G2 mobile on 23rd January 2015. After 1 month the mobile have problem of strip not working and totally in issue. The service center resolved the issue. After done the 1 st service, i got 4 more issues.1. Total charging down in 5 minutes and immediately charging will go up. 2. Heavy heat while speaking. 3. in middle switch off . 4. Totally hanging. The Motorola customer care not responding properly. I need the replacement of the mobile for this. Because this is not my issue and this is a manufacturing defect and same has confirmed by Moto service center peoples. If this is manufacturing defect, why i need to use the defective mobile?

Hi, Yesterday I visited Motorola service centre(Famous Computers, Bareilly) to collect defective handset and when I reached home, I found that actually It was not my handset, they have replaced its camera and I got new IMEI number i.e. [protected], but the old IMEI number mentioned on it is [protected], which is not matching with the IMEI [protected] mentioned on my invoice (See attachment). They have pasted new IMEI Slip on handset, but old one should also have to match with the IMEI mentioned on invoice. It clearly shows that this is not my handset, they have given any other customer defective handset to me and this handset also have black mark on screen and earphone voice is also breaking in this phone and not clear, which was actually not have on my handset. They are just harassing the customers. So request you to please take a desired action, so they will never do this again. And I want refund or new handset in place of this. Photos Attached for your reference. Regards Manish Kumar [protected]

Whenever I open camera app it says 'Please restart camera'. I tried opening it again after restarting my phone, then again problem is same.Now I have upgraded to lollipop 5.1 but the problem is not solved.Kindly Replace my phone. I am really fed up of this.a

Worst service ever. My handset was repaired for speaker problem. It was handed to me after 25 days. Now after 10 days it is giving problem of Audio Jack.Now my phone is out of warranty and they are asking to give it for repair again. They will most likely take 25 more days and then after that more problem will arise.

I am go to the official registered Motorola service center for my mobile repairing and my mobile handset is in the warranty period... My mobile handset having problem about the battery discharge fastly, my hand phone slot have does not support when the slightly twisted the mobile and about the sim slot 1 will not working properly... My moto g2 screen having simple one line scratch/crack but the service center person said that my handset will not repair in the warranty beause the all problems will created due to the simple one starch on my lcd screen...i think the service center person want money from me and give me the wrong excuses

Dear moto, this is csk from visakhapatnam.

Im not unhappy with ur device. . .

I bought my mobile on march 12th 2015 through flipkart.

Im getting "unfortunately, google error has stopped your app" this error every month. . .

& its showing blank screen, i cant access anything on it, only poweroff button working.

And again and im running to service centre. . .

Get me permanent solution. . .


My mail id : [protected]@gmail.com
[protected]

Hi Team, Ref No:[protected] Work ID no: ZRV/MG/15/00766 I had provided my phone to SG Infotech in Borivali since Camera was not working on 13th June. I received an message from the company that you can collect the phone immediately on 19th June. When i visited the gallery i was told now the phone has Motherboard issue and the camera problem has been resolved and it will take 2 days. After visiting the gallery again and again, i am not hearing back on my status of the phone and hence i filled an complaint on Toll free no for which the Ref no is provided above. The customer support person (Santosh) told me the escalation department will give me call on 1st July. Yesterday when i was waiting for the call, i recevied an mail stating they will now call back in 3-4 days and hence i again gave an call to cusotmer support and told my issue, however they werent helpful (Nikhil). I havent expected such an service from Motorola. Can you please replace my phone since day by day the gallery people are telling me new issues. Please treat this as an urgent request. Hope i receive an reply at the earliest since its an esteemed company. Thanks, Kshitij Shah

I bought MOTOROLA G2 on 21st march, 2015. After 2 months o[censored]sage i am having issue with the battery, gets discharges easily. Even after replacement of battery from authorized service center(om communications, uttam nagar) i am having the same issue & after getting back from there touch issue is also there now and my sim got stuck in 1 sim slot in front of the repair executive and the problem still continues. No response from motorola even after contacting them on regular basis from past 1 month and they people do not understand the problem neither take appropriate action for solving it. So, i request you to help me with the refund as after repairing also the problem still persists.

Hi I have purchased Moto G (2nd gen) from Flipkart.com on 10/09/2014. Now I have been experiencing problems like Battery discharges fastt, charging port not working and Flash light not working. I had given the handset to your authorised service center B2X, 115/B, Canel Street, Kolkata phone no [protected] on 29th June'15. My experience with this particular service center had been horrible. First of all they had not provided any update in first 24hrs. When I called them they told me that Mother Board of mobile had been faulty and I need to wait 15 days for replacement. When I asked them what is the process to replacement of the set they asked me to contact Flipkart. Now Flipkart is telling me that authorised service center of Motorola should take action. Now tell me as a customer whom should i approach for the same since the phone is under warranty. This puts a serious question mark on the service you are providing through your online portal. I would appreciate your feedback in this regard.

I need a help, I am having a problem that my moto g1 is getting switched off automatically without any reason I had replaced my mobile battery from motorola care center and performed software update from there also but still my problem is not resolved. Every time motorola care center is saying that problem is now resolved, i am visiting the servicenter from last 1 month but my problem is not getting resolved

I am Subramanian bought one Moto E 2 nd Gen mobile initally used one sim and when i start my second sim but the slot not working . I had chat with Moto peoples all are saying to submit Service centre at Coimbatore / Erode. Truly it is our fate to suffer lot while purchasing Online service. If it is local market buy just we have to step and visit within 1or 2 km. In other hand after submitted the mobile to the service centre on 22.6.15 and till not repaired and informing the board is fault it must come from company. IN THIS WAY MOTO PRODUCTS ARE OUTLETING WITH FACTORY FAULT ERRORS.? SO MY OPINION AVOID ONLINE PURCHASE AND GO TO SHOWROOM AND SELECT THEN BUY. IF ANY MISTAKE WE CAN GET SPARE FROM THEM . LET THEM TO SERVICE. To become clever in sales Moto making us fooooooooooool

I bought Moto G 2 on 30/10/2014. I have also updated to Android Lollipop. Yesterday suddenly the network on both sims (airtel and BSNL) went off and since then i am trying to select my network operator in Sim Card Settings but everytime it says ' Network Error. Could Not Connect'. I tested the sim cards by inserting them in other mobile phones and they are working fine. So please provide me a solution to this problem.

guntur motorla care-SUJAY COMMUNICATIONS BESIDE ANNA SRINIVASARAO KALYANA MANDAPAM, KOTHAPET GUNTUR OTHER WISE PLEASE CAL ME-[protected] GUNTUR

hi motorola service this is from guntur city one fake service center in Guntur. sarvani enclave, 2/4, brodipet, guntur actually sujay communication, kothapet real sevice center this service center replace from sarvani enclave.pls take care

Dear Motorola team, I bought my moto e2 on 27/03/2015 and since the day I purchased it the audio speakers are not working properly. It has become quite difficult to talk to other person as voice is not audible . The phone ringtone is also inaudible even when it is not on silent mode . Kindly replace it with a new set immediately otherwise strict legal action would be taken after 15 days