Motorola Mobility Complaints & Reviews

my mobile motrolo moto ext1022 black .complaint number vj/mg/15/00977. my imei number is[protected] we go to cunselt many more times he telling mother board was not coming from company he telling takes much more time I am sufffeing very too. I go to purchase another company mobile iam very suffering this problem this problem people face only Motorola so many people divertto purchase other mobile company .you realize this problem and takes speed action thanking you sir ... yours srinivas

I bought this handset in Oct / Nov 15. Since the day i bought this phone i was having echo voice problem in the handset, which earlier was not always. But with time it kept increasing and now it was difficult for the person hearing to me. I approached Moto G service centre and informed them that problem is still as it was earlier. They told me that the circuit has been changed and beyond this they can't do anything else. Its an horrible experience for me. Service Job Number : ABDMG1500351

Hello sir/mam I bought my moto e2 on realised 1st day by flipkart. Then there some mother board problems so I have submitted my mobile on coustmer care service station in VADODARA GUJARAT INDIA. Now today 22days completed but they have not to return my mobile.. Please make better your 3rd class service... And contact. Me on [protected]@gmail.com

Dear Team, I brought my Motorola G2 mobile on march 2015 from flipkart. but now its having battery back up problem from last 15 days. sometimes its showing 1% remaining battery while i had charged it fully. after that if i put on charge still its not charging. but when i restart the mobile then its showing the correct battery backup. sometimes the display showing black while call is coming so many times SIM1 port is not working. please resolve my issues ASAP.if possible can you change the handset. Thanks, Chinmay Contact-[protected] Mail-id-chinmaay.[protected]@gmail.com

Sir/madam I have bought a motorola turbo mobile phone on 29/05/15, on buying a nano sim i tried to put in the slot as directed by the company i found that the sim was not accepted, suggesting that the slim slot is defective. The same sim was working in other mobile phone without any problem. kindly advice what to do . only for 1 week the sim worked [previous also it was a nano sim with different number after which i changed the sim with new nano sim.]

Iam using moto. G2 from nov 2014 & after 1 month itself iam facing many issues & fed up using moto g2 phone.Iam totally dissatisfied with Motorola & its service.I have given my mobile around 5-6 times in this 7 months & every time a new problem is created by the motorola service centre staff.I don't know if they are trained of not & they don't even respond personally or in phone & moreover they keep the mobile for weeks & month with them.Not only me every moto customers are facing d amae problems & dissatisfied.They complaint that service centre people change the phone parts. Recently I have my phone for software update & when he returned after 4 days the speaker spoiled & touch is also not working good as the original used to. I request you to take severe action against the staff & kindly replace the phone or at least replace with a new genuine motherboard or else I have to take a severe action against motorola

Hello, My camera stopped working and my phone as acting funny so gave my mobile for service and they told me that they had to change the board which took them solid 40days to change and when I got it back the problem remained. When I took it back again they told me that they had to change the board again. So they changed it, now again my camera is not working and it is acting funny so I emailed the Motorola guys and they told me to give the mobile for service. And the email conversation was back and forth.And noone seems to resolve the problem. Please help

Pathetic Service from Motorola and their service Providers . I also like to add flipkart for selling defective products like Motorola . When i approach them they says parts not available . Then why the hell service centers ? What they do exactly ? I have contacted Motorola India also, they did nt get back to me . Job Number -AMSBAK 001599 never ever buy any Motorola products

I bought MotoE G2 in the month of April. After 15-20 days, it restarted itself. After restarting, I noticed it was formatted. All the apps had to be downloaded again. Then again after 20 days, the phone stopped responding. I had only option to factory reset the phone. I did factory reset and it was functioning properly for some more days. Recently, as I unlocked my phone, I could see nothing but the wallpaper of the phone. I did factory reset again. Today, my phone shut down by itself and when I started it, nothing happens. It is stuck on the start-up images.

I purchased my moto G 2nd gen on jan 28th 2015 through the online retailer Flipkart.. after just two months o[censored]se my phone used to hang very often and the processor seems to be very slow and my touchpad wasnt working at all. Due to the above mentioned defects i contacted the nearest service center and got my phone submitted. They promised to return the phone within a span of 10 working days. but even after 17 days there wasnt any response from their side . when contacted they used to attend the phone call and cut it, the same time, due to which i contacted the customer care executive who made me aware that the phone was ready and requested me to collect the same. When enquired i came to know that my touch pad was replaced which was really shocking to hear. a phone getting damaged due to no fault of the customer really points finger to the company who really supplied a defected piece.I say it is a defected piece because immediately after getting it repaired new problems started to creep in like i wanst able to take a snap from my front camera and there used to be pink lines coming all over the display and the next problem that arose was that whenever a call is received the person calling gets to hear his own voice and at times the receiver n the person calling gets to hear the echoing of their voices more than thrice. This is really disgusting. now at times again my touchpad isn't working.What should I do? This clearly shows its a defected piece and when contacted the customer service executive told that i need to submit my phone again. Is this the service motorola provides? I need a replacement or else im escalating this issue to the consumer court at the district forum because this is clearly a case of a defective product being delivered.People do not shell out 13000 bucks for such a defective product and service!! If i dont get any response im escalating it to the consumer court and then lets see what can be done!

sir myself vishal naikwadi from pune recently one month before i had bought moto-g2 (motorola company). After all its working good but recently one week before it was switched off and i am trying hard but it is not coming in on mode. i went to motorola centre for repair as it is in guaranty condition but they didnt help us and said that its motherboard has problem. therefore i request you sir to please consider me as it was new mobile. pls give feedback. regards vishal naikwadi email- [protected]@gmail.com [protected]

Few days back, my phone's battery drained and it got switched off when i put it to charging only white notification light gets on but the phone is completely dead. I contacted service center they said your motherboard is damaged and it will take rs 8250 to change it. I talked to customer care they suggested to change the motherboard. very wise solution i must say. One month after my warranty periods over my phone's motherboard is dead....

Instead 21 days after sumbission of my handset in care my handset is not repaired.And they replaced unneccesirely all my parts which have problem.they had given me time period of 10-15 days from date 19 may 2015..everytime thier executive give me excuse of next week.At last call they told me it may be repaired upto 20june 2015.

I would like to bring up to your notice regarding service center behaviour with customer, your product is very nice but why your service center employees are very rude with customer i hail from hydebad, current address is kukatpally, your motorola employee behaviour is worst and i would never expect this people in your organination, rather i would stop using your product falty products of your employee
Please consider this email for your reference, one of your employee from kukatpally name is ck naidu, is shouting on customer
Very cheap mentality, if this is case next i go to your service center i would like to take up to consumer court, they will teach him nice lesson on how to behave with motoral customer.


Today i need service for motoral mobile. Due to some s9oftware issue, i need to service my mobile, i tryied to in google to search service center for motorola, at last i am able to find near kukatpally, i got number from google #[protected]. I tried to call but no response for 10 times, i went to search the office for 1 hour but i could not find it. Some how i managed to locate this service center. Your service center employees are very rude with me being a customer i felt shame of your motorola employees, i would like to bring it to your notice, if this is service from your end then i would not buy any products from you for ever. I would request you to please get into this matter and do the needfull.
Name of the service center employee is ck naidu, officer is located in kukatpally hyderabad
Srinivasa electronics
Shop no 2 sai vikram towers
Balaji nagar
Hydebad
5000072
Ph ;[protected]
They should learn on how to speak with customer, we are not your salves
Motorala service centers are very nasty, faltu employees, motorola is hiring cheap fellows.
You company will not succeed if you have this kind of employee in kukatpally center

Regards
Suresh

I am facing so many problems from last 4 5 months. I went for b2x service centre kormangla Bangalore. After knowing issues they told me that they have to replace motherboard but after been teplaced, just after 3 days I started facing that problems again, not frequently but sometimes. When I again went to service centre they were not sure about the solutions so I called customer care n did exactly what they told me m now when I called customer care to tell them, they are saying that you should have done this n that.. Every other executive is telling different things. On 16 June my warranty period will be over. What will I do after that. I am going to raise this issue on every possible social media network and I will go for consumer forum too. Since I don't have any other option as moto people are also not sure what to ans. Everybody has his/her own solutions.

Hi, I have purchased the Motorola google nexus 6 on feb month. i had an issue with the phone ( mic problem ). now from last 2 months my phone is in service center. they arent repairing my mobile and not providing new mobile.. everyday i am visiting service center which is located in chandigarh sector 31.( vignesh services chandigarh ). everyday they refuse my problem and saying that it should be fixed in next 2 to 3 days. no one taking action against then.. please help me i lost my 45000 rupee. i really need help.. thanks

Dear sir/madam, This Ravi i am purchase moto 2 nd gen May 23rd-2015 This mobile mainly charging problem not coming back up minimum hrs. example: i put it 8 hrs charging but back up only 2 hrs. so please solve this problem as early as possible

I bought the Motorola Moto G 2nd Gen on the 10/03/2015.I have had nothing but trouble with it. It turns itself off for no reason and sometimes doesn't turn on at all.I tried to return to store but they want me to video what the phone is doing! How do I do that when I live alone and have no way of videoing? I have had a gutful of this crap phone and will tell anyone I speak to not to ever purchase a Motorola phone. One shop assistant told me to factory reset which I did, no different. Will NEVER buy another Motorola product! Disappointed customer.

Within one year of buying Moto e, I had to go to the service center thrice. But this last time is the worst experience ever. I had given my phone since it restarts 20-30 times a day, mostly at the time of locking unlocking the phone. For this issue, I was told that the mother board has to be replaced. It's been 11 days already and when I call the Pune Motorola service center I was told that the motherboard has been ordered and it will still take more than a week for the motherboard to come from the hardware department. This is a huge disappointment on your part. I would request you to make the hardware available as soon as possible and repair my phone and return. Below are the details of service note : Jobcard number: AMSPUN001932 GIN Number: GINPUN002196 Product: MOTO E Model: XT1022 Service Center address & contact: The knowledge technologies, shop no 1, Garud apartment, Narayan Peth, Modi GanpatiLane, Pune 411030 contact number: [protected] Regards, Shilpa Tomar [protected] [protected]@gmail.com

Hi, I bought MOTO E mobile phone 9 months ago. Now the speaker of the phone is not working. When I went to claim the warrenty in service center, MOTO E service center is not responding me. Instead, he is shouting on us back. I was not expected this sort of rude behaviour from MOTO service center. Unfortunately, there is only 1 service center at my place. I am not sure to whom I need to approach to claim the warranty and to log a complaint against service center. Could any one please assist me on how to go about this? Many thanks