Motorola Mobility Complaints & Reviews

I am sorry to say I am very unhappy with Motorola model and Motorola service center. I have purchased my phone in December but unfortunately I am visited the center 3 times and still now the issue isn't resolved. My phone apps shows me a single message " app has currently stopped working". Every time I went to service center they will either reboot or format the phone instead of identifying the issue. If possible kindly help me out with this issue

im from lucknow. i bought moto E 2nd gen on march 28 through flipkart. on 13th of may i encountered some problems in it. It got shut down on its own nd then after turning it on it was struck on the first screen, i.e "Powered by android". I gave it to service center(Leela mansion, naval kishore road) one on 14th of may. They told me that they will return me in one or two days, And they will call me on their own, After not getting any response from them, i made a phone call to them, They told me that it will take some time for repairing my phone, Atleast one week.Again i waited and i called them.Thy told me that it has some problem regarding motherboard and its to be replaced. And since from then, they are making excuses that they dont have any proper training regarding tof opening my phone.They also told me that they dont have even parts of this phone, And the company in not even responsding against their complaint regarding the need of the parts.And now im without a phone :D. since 27 days. Thank you so much for giving me defected phone, :) MY WORK ORDER NUMBER-amsluc00872

I purchased MOTO G2 on 26.12.2014 Handsets/U96158 /MOTOROLA ( "[protected]", "[protected]") through flipkart. But before one month due camara complaint cell sent to consumers service point in Guntur of A.P., the service point authority state that the front camera bed damaged, this damaged not covered under guarantee and returned the cell. Recently the MOTO G2 cell is not working promptly i.e.volume problem, speaker problem, incoming calls suddenly stoped and out going call voice damaged to the receiving people. The service point authority are not receiving the complaints and they are not giving good work and also if the cell issued to the consumer point they were not given cell before three days after three days they stated irregular answers. I am very worry with this MOTO G2 cell. Kindly give me good service and also to repair under guarantee conditions.

Hi, I have Moto G 2nd generation that I have bought on 12th Jan 2015 as my old mobile got damaged and Flipkart send me the faulty one mobile that’s having power button issue, so I have called them for the replacement and I have received another MOTO G2 on 18th Jan 2015. I have inserted the SIM in sim1 slot and it’s popped out but on 2nd attempt it’s got inserted and my mobile was working fine since that time. Now I have multiple issues with this. Thanks, Atul

i have motorola g 2nd generation, buy from flipkart before 7 month and i have found a problem about camera. it always saya restart camera and red and blue strip comes and disturb when start camera ... its very bad problem what should i do? i have warranty remaining 5 month.

I purchased Moto E from flipkart on in an around 7 month.After using it for 40-50 days it start auto Restart and it continue on random period.And recently 20 days earlier all the menu shows " unfortunately dialler has been stopped" or setting has been stopped like that, And when i went to the care they asked me to deposit and phone for 15 days minimum and when i asked for any Standby Mobile they frankly say No ...We dont have any and even though motorola company didn't have that type of policy. I am shocked with this what kind of motorola company is it wont even providing standby, what would i do without my phone for 20-25 days other Mobile Company Like Samsung, Nokia etc provide Standby . Why one should go for Motorola if its After sale service is so worst ?

Hi, I am escalating this issue to you because of the worst experience with your customer care. I have Moto G 2nd generation that I have bought on 12th Jan 2015 but Flipkart send me the faulty one mobile that’s having power button issue, so I have called them for the replacement and I have received another MOTO G2 on 18th Jan 2015. I have inserted the SIM in sim1 slot and it’s popped out but on 2nd attempt it’s got inserted and my mobile was working fine since that time. Now I have multiple issues with this. • Camera not working. • Not able to hear the caller when received or calling someone frequently. • Phone got hung many times. • Heating problem. • Network automatically disappeared and comes after 30 sec or 1 minute. So I have called to customer care for above problems and they advised me to visit to service center and I have visited B2X, Spanish court, Palam Vihar, Gurgaon 122017 and reported these problem and also I have notified them that there is a problem with Sim1 Slot also, sometime it’s accepting the Sim1 in one go or sometime we need to try twice or trice to insert the Sim. Service center person told me that Sim Slot issue will not cover in warranty as there is a problem with Sim Lock, So I have called to customer care also for this but having very worst experience with him, he don’t want to listen me and just advising me to pay the money to service center for this problem. My Phone having this problem since I have purchased that and didn’t know that time if this is the issue with Sim slot lock because I have inserted the Sim successfully in Sim1 Slot and currently it’s also working then how can I identify that this is an issue. So please look into this matter and do the needful, so that service center can cover this problem under warranty as my phone is in under warranty. Thanks, Atul Kumar Sharma [protected]

The software of Moto-E 2nd gen purchased recently from Flipkart is faulty. Initially it had issues with battery backup. Now it has shut down completely and won't start. The service center says that the mother board needs to be replaced. The process is extremely slow and the quality of the product is very poor. Kindly look into the matter soon and get the product repaired or replaced immediately. Flipkart Order ID : OD[protected]

My self sovon pramanick, i have bought moto 2nd gen mobile through FLIPKART.Details are following-Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] VAT/TIN: [protected] Service tax #: AAACW8725FSD001 Handsets FSN: MOBDYGZ6SHNB7RFC WID: U96158 Moto G (2nd Gen) 1. [IMEI/Serial No: [protected], [protected] ] 1 12321.33 5.50% CST 677.67 12999.00 Total 1 12321.33 677.67 12999.00 my concern is that my mobile phone scree touch is not working...i have several time consulted to your customer service center. My phone is only five months old

I purchased this Moto G gen 2 six months before. Since a month, 1. facing problem during charging through Moto G Adapter - while charging the mobile cannot be used, cannot accept any calls and also it automatically opens windows and changes settings continously and tries to call 2. Heating problem: Also it gets heat immediatly 3. The mobile is not getting charged quickly as it was happening. Need immediate solution. Please do the needful.

Just a clarification the Moto G2 comes with very good features, however the mobile slipped and fell out of my hand about 1 feet, and the screen cracked. I really doubt if it is gorilla glass. Contacting the customer care - they claim different rates in their own service centers - 6K and 4K.

I have moto g 8 gb mobile.i m using since 9 months . I am facing problem with sim 2.when i inserted sim 2 in slot no. 2 it is set completely in slot 2 but sim 2 is not working in mobile.here I attached the photo that I have inserted both sim but only sim 1 is showing so pls do needy Thanking you.. Nikunj Raichura

I Purchased Moto G 1st Gen mobile from Flipkart and was using the device and suddenly once day when device was charging the display screen blew and got completely shredded. I took the device to Motorola service center in Chennai and denied to replace the display stating it is external damage though device is within warranty period. Requesting your assistance to claim warranty from the comany in replacing the display of the device.

I had bought my moto x 2nd gen just 4 days ago. It slipped from my hand by mistake and the screen shattered. It just fell from a very small height but it got damaged. This was quite astonishing because i have seen many other phones being dropped but they didnt break from such a height. The cost for the replacement for the screen is 18000 and the phone costed me 33000 which is almost half the price.

I purchased a Nw motog2 on Nov 2014 in last month when I was using the camera its selfie option disappeared and never came back I tried by installing new Motorola camera application from playstore, downloaded google can application and at last had do mm e factory resetting of the phone but none worked .I am now left with a phone with out selfie. Kindly do the needful

I have submitted my moto e phone to B2X service center, kolkata due to non- functionality . after 2 days, i have called them again and asked for the status of phone, then they replied that it is pending due parts, as soon as the parts will come, they will rectify and handed over my phone. but after two weeks, i have no update on the same. though i have called them almost everyday, but the answer is same. on 28th may i have called motorola customer care for the part availability, then they replied that the parts might get available on 1st june, so please 2 more days. on 2nd june, i have called motorola customer care again, but there is no update. neither my phone getting repaired...nor i am getting any update...only loosing my valuable time and warranty periods.

Hi, 11 months back I purchased motorola ( moto E) mobile through flipkart. After 2 months I was facing repeated reboot problem. 2 times i has given for service. Authorized service center is very less and they are not responding call. In manglore ( Nagashree comnications) only one authorized service center is available. 25 days before i given my mobile for service Due to display problem. 2-3 contact numbers are available. But since 10 days nobody is responding calls. Even Motorola customer care, escalations teams also no supporting. please help me out.

I have Motorola g 2 which i want to get replaced because it gets heat up very quickly and half of the upper portion of the phone frequently gets very heated when i use 3g for 2 3 minutes only.. also the battery gets drain very quickly.. battrry backup of this phn is only half a day. And my phone is in warranty period so i want a replacement for this handset..

I had given my phone in service center for small issue in mulund bell n tell service center.they said you need o change motherboard and you will get 10- 12 days for service. they give me reason part is not available in their service center. Such a fake reason.Why service center having problem in availability of mobile part problem? Such a bad service you guys are providing. Kindly request you to solve my mobile problem as soon as possible.

Hello Sir, I am Sudheer Kumar Reddy. I bought a new Moto G 2nd generation mobile from Flipkart approximately 1 month ago. Now the issue is that during my travel I kept my mobile in my bag along with laptop. After that I found that glass on top of screen got cracked in the corner. I contacted service center people and they told warranty not applicable to it. They are also saying that I need to change entire display unit which costs around 4000/-. My mobile has no problem it's new one and display unit and sensitivity of touch all units are working fine. It is just the glass on the top layer got cracked. This is completely Unfair. Now Moto G 2 comes for 9900/- in Flipkart along with extra offers (AIRTEL) and customer care and service executives are saying that only glass costs around 4000/-. Recently I bought with 12000/- cost and again 4000/- for just glass and in future if just any scratch will come again 4000/-. If glass breaks then, I do not know the reason behind the changing of entire display unit which is working fine (which is a wastage of resources). We (customers) do not know whether you are changing the display or not since it is working absolutely fine. They may change glass and say "I changed entire Display Unit". And finally if glass itself costs 4000/- then what about Qualcomm processor cost which is the heart of the mobile and others like headset, charger, battery, drivers, Wi-Fi, Bluetooth interface cards, OS, Other Android softwares and Panel and many other. It seems that all are free if we buy a glass of worth 4000/- and a processor for 5000/-. There are videos in You tube showing the rigidness of the Gorilla Glass of Moto G. Now those videos seems funny. My mobile glass cracked for just silly reason. This is not at all a good service from customers point of view. We all are unhappy with the service which Motorola is providing. This is not the case with the other companies like ASUS which my friends are using. I trust in Motorola so that is why I purchased. Now I am unhappy with this. http://www.androidbeat.com/2014/06/motorola-offers-one-time-damaged-screen-repla...⇄ In the above link they have written that for the first time display will be changed for free and customer care persons are saying that is not there. They have written if we buy in Motorola website only offer valid. However, if we call to the Motorola customer care also they will tell about Flipkart to buy any Motorola mobile. Not only me there are many people are suffering like this in fact my friends are also there like this. So, can you please resolve the issue. Make it comes under warranty. Thanks in advance.