Motorola Mobility Complaints & Reviews

My self sovon pramanick, i have bought moto 2nd gen mobile through FLIPKART.Details are following-Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] VAT/TIN: [protected] Service tax #: AAACW8725FSD001 Handsets FSN: MOBDYGZ6SHNB7RFC WID: U96158 Moto G (2nd Gen) 1. [IMEI/Serial No: [protected], [protected] ] 1 12321.33 5.50% CST 677.67 12999.00 Total 1 12321.33 677.67 12999.00 my concern is that my mobile phone scree touch is not working...i have several time consulted to your customer service center. My phone is only five months old

I purchased this Moto G gen 2 six months before. Since a month, 1. facing problem during charging through Moto G Adapter - while charging the mobile cannot be used, cannot accept any calls and also it automatically opens windows and changes settings continously and tries to call 2. Heating problem: Also it gets heat immediatly 3. The mobile is not getting charged quickly as it was happening. Need immediate solution. Please do the needful.

Just a clarification the Moto G2 comes with very good features, however the mobile slipped and fell out of my hand about 1 feet, and the screen cracked. I really doubt if it is gorilla glass. Contacting the customer care - they claim different rates in their own service centers - 6K and 4K.

I have moto g 8 gb mobile.i m using since 9 months . I am facing problem with sim 2.when i inserted sim 2 in slot no. 2 it is set completely in slot 2 but sim 2 is not working in mobile.here I attached the photo that I have inserted both sim but only sim 1 is showing so pls do needy Thanking you.. Nikunj Raichura

I Purchased Moto G 1st Gen mobile from Flipkart and was using the device and suddenly once day when device was charging the display screen blew and got completely shredded. I took the device to Motorola service center in Chennai and denied to replace the display stating it is external damage though device is within warranty period. Requesting your assistance to claim warranty from the comany in replacing the display of the device.

I had bought my moto x 2nd gen just 4 days ago. It slipped from my hand by mistake and the screen shattered. It just fell from a very small height but it got damaged. This was quite astonishing because i have seen many other phones being dropped but they didnt break from such a height. The cost for the replacement for the screen is 18000 and the phone costed me 33000 which is almost half the price.

I purchased a Nw motog2 on Nov 2014 in last month when I was using the camera its selfie option disappeared and never came back I tried by installing new Motorola camera application from playstore, downloaded google can application and at last had do mm e factory resetting of the phone but none worked .I am now left with a phone with out selfie. Kindly do the needful

I have submitted my moto e phone to B2X service center, kolkata due to non- functionality . after 2 days, i have called them again and asked for the status of phone, then they replied that it is pending due parts, as soon as the parts will come, they will rectify and handed over my phone. but after two weeks, i have no update on the same. though i have called them almost everyday, but the answer is same. on 28th may i have called motorola customer care for the part availability, then they replied that the parts might get available on 1st june, so please 2 more days. on 2nd june, i have called motorola customer care again, but there is no update. neither my phone getting repaired...nor i am getting any update...only loosing my valuable time and warranty periods.

Hi, 11 months back I purchased motorola ( moto E) mobile through flipkart. After 2 months I was facing repeated reboot problem. 2 times i has given for service. Authorized service center is very less and they are not responding call. In manglore ( Nagashree comnications) only one authorized service center is available. 25 days before i given my mobile for service Due to display problem. 2-3 contact numbers are available. But since 10 days nobody is responding calls. Even Motorola customer care, escalations teams also no supporting. please help me out.

I have Motorola g 2 which i want to get replaced because it gets heat up very quickly and half of the upper portion of the phone frequently gets very heated when i use 3g for 2 3 minutes only.. also the battery gets drain very quickly.. battrry backup of this phn is only half a day. And my phone is in warranty period so i want a replacement for this handset..

I had given my phone in service center for small issue in mulund bell n tell service center.they said you need o change motherboard and you will get 10- 12 days for service. they give me reason part is not available in their service center. Such a fake reason.Why service center having problem in availability of mobile part problem? Such a bad service you guys are providing. Kindly request you to solve my mobile problem as soon as possible.

Hello Sir, I am Sudheer Kumar Reddy. I bought a new Moto G 2nd generation mobile from Flipkart approximately 1 month ago. Now the issue is that during my travel I kept my mobile in my bag along with laptop. After that I found that glass on top of screen got cracked in the corner. I contacted service center people and they told warranty not applicable to it. They are also saying that I need to change entire display unit which costs around 4000/-. My mobile has no problem it's new one and display unit and sensitivity of touch all units are working fine. It is just the glass on the top layer got cracked. This is completely Unfair. Now Moto G 2 comes for 9900/- in Flipkart along with extra offers (AIRTEL) and customer care and service executives are saying that only glass costs around 4000/-. Recently I bought with 12000/- cost and again 4000/- for just glass and in future if just any scratch will come again 4000/-. If glass breaks then, I do not know the reason behind the changing of entire display unit which is working fine (which is a wastage of resources). We (customers) do not know whether you are changing the display or not since it is working absolutely fine. They may change glass and say "I changed entire Display Unit". And finally if glass itself costs 4000/- then what about Qualcomm processor cost which is the heart of the mobile and others like headset, charger, battery, drivers, Wi-Fi, Bluetooth interface cards, OS, Other Android softwares and Panel and many other. It seems that all are free if we buy a glass of worth 4000/- and a processor for 5000/-. There are videos in You tube showing the rigidness of the Gorilla Glass of Moto G. Now those videos seems funny. My mobile glass cracked for just silly reason. This is not at all a good service from customers point of view. We all are unhappy with the service which Motorola is providing. This is not the case with the other companies like ASUS which my friends are using. I trust in Motorola so that is why I purchased. Now I am unhappy with this. http://www.androidbeat.com/2014/06/motorola-offers-one-time-damaged-screen-repla...⇄ In the above link they have written that for the first time display will be changed for free and customer care persons are saying that is not there. They have written if we buy in Motorola website only offer valid. However, if we call to the Motorola customer care also they will tell about Flipkart to buy any Motorola mobile. Not only me there are many people are suffering like this in fact my friends are also there like this. So, can you please resolve the issue. Make it comes under warranty. Thanks in advance.

Hello Sir, I am Sudheer Kumar Reddy. I bought a new Moto G 2nd generation mobile from Flipkart approximately 1 month ago. Now the issue is that during my travel I kept my mobile in my bag along with laptop. After that I found that glass on top of screen got cracked in the corner. I contacted service center people and they told warranty not applicable to it. They are also saying that I need to change entire display unit which costs around 4000/-. My mobile has no problem it's new one and display unit and sensitivity of touch all units are working fine. It is just the glass on the top layer got cracked. This is completely Unfair. Now Moto G 2 comes for 9900/- in Flipkart along with extra offers (AIRTEL) and customer care and service executives are saying that only glass costs around 4000/-. Recently I bought with 12000/- cost and again 40000/- for just glass and in future if just any scratch will come again 4000/-. If glass breaks then, I do not know the reason behind the changing of entire display unit which is working fine (which is a wastage of resources). We (customers) do not know whether you are changing the display or not since it is working absolutely fine. You may change glass and say "I changed entire Display Unit". And finally if glass itself costs 4000/- then what about Qualcomm processor cost which is the heart of the mobile and others like headset, charger, battery, drivers, Wi-Fi, Bluetooth interface cards, OS, Other Android softwares and Panel and many other. It seems that all are free if we buy a glass of worth 4000/- and a processor for 5000/-. There are videos in You tube showing the rigidness of the Gorilla Glass of Moto G. Now those videos seems funny. My mobile glass cracked for just silly reason. This is not at all a good service from customers point of view. We all are unhappy with the service which Motorola is providing. This is not the case with the other companies like ASUS which my friends are using. I trust in Motorola so that is why I purchased. Now I am unhappy with this. http://www.androidbeat.com/2014/06/motorola-offers-one-time-damaged-screen-repla...⇄ In the above link they have written that for the first time display will be changed for free and customer care persons are saying that is not there. They have written if we buy in Motorola website only offer valid. However, if we call to the Motorola customer care also they will tell about Flipkart to buy any Motorola mobile. Not only me there are many people are suffering like this in fact my friends are also there like this. So, can you please resolve the issue. Make it comes under warranty. Thanks in advance.

sir i given my moto e phone for service center at thrissur(kerala) printer care thrissur on may 8 .the phone restarting problem.but not yet received my phone after service.they always told that phone will give tomorrow and shouting to customer.the service agent name in manikandan and his no is [protected].pls take action to give that phone back... thankz jestin [protected] thrissur

I purchased the above device from Flipcart vide Bill No. blr_wfld[protected] on 12/1/2015 for Rs13548. The phone has been very unstable all through this period. Within weeks of its purchase I found that it was not recognising USB. Even its software buttons were quite often unresponsive. I called the Flipcart Customer Care Executive and they advised me to hard reset the device. As per their instructions I hard reset the device and it started functioning well. A couple of months later it again developed the same issue of being unresponsive. I again hard reset the device. Now again it has become highly unstable. Sometimes it functions well but quite often it becomes unresponsive. Its battery backup too has reduced considerably though it's only 4 months since I purchased this device. I emailed regarding all this to Motorola on 27/4/2015 vide reference No. #[protected]. I was advised to visit the nearest service centre to get the device inspected and repaired. I visited B2X Shop No. 56-57, Aggarwal City Mall Pitampura North Delhi -110036 (Phone [protected]) on 23/5/2015. The service centre executive told me that the device had some issue which needs to be repaired and asked me to submit the phone with them. The phone was submitted to them vide Job Sheet No. AMSDEH001127 dated 23/5/2015. I was told to collect the phone on 25/5/2015. I was told that I would receive a call from them on 25/5/2015 regarding the status of repairs. As I did not receive the call from them till late afternoon, I myself called them at 6:00PM. First I was told that the device could not be repaired and hence I did not need to go to the service centre. However when I reminded them of their promise that the phone will be handed over to me on 25/5/2015 after repairs, I was told to reach the service centre before 6:30 and collect the phone. I quickly moved to the service centre and collected the phone. As they were closing the service centre, I could not check the phone by inserting sim and making call etc. I simply turned on the phone and felt convinced that the device was all right. But when I reached home and inserted the sims to the sim trays, I found the phone was not recognizing any of the sims. The next day, that is, on 26/5/2015 I again visited the service centre in such scorching heat. I told them that the phone was not recognizing the sims, they told me that I have damaged the sims. I was surprised at such an attitude of the service centre executives. Both the sims were functioning well when I submitted the phone to them, but now instead of solving the existing problems of the phone, they have created another problem in the phone. I was feeling so agonized at such substandard service quality and undignified and callous treatment by the moto service centre. I really have had a very bad experience of Motorola phone as well as after sales service of the company. As I have taken all measures I could take to get the problem resolved, I have left with no option but to demand the full refund of the amount, that is, Rs 13548/ spent on the purchase of the phone. I have lost all faith in Motorola phones and their service to the customers. I have again submitted the phone to the above-mentioned service centre vide Job Sheet No. AMSDEH001160 today, that is, 26/5/2015.

Team, i have purchased Moto G 2nd Gen phone last month and start using this phone from this month. After few days device didnt show any contact name for incoming calls it shows only "Unknown Number". I called customer care and they advised me how to reset the problem however the problem didnt get resolved then they told me to you need to visit the customer care center and they will update the phone through system. I called the center and they told me to bring the phone here and it will take appx. 2 hours to resolve the problem. Today, i visited the center(B2X - 122001 Gurgaon) and they just created the job sheet and asked that it will be repaired by Monday. They even dont try to check the problem. I request them to please check and look out the problem might be it will be resolved within an hour however they just refused to check the set and stated that today's set will be checked next day or day after tomorrow. The response given by the executive was so pathetic and they didnt even bothered about customer problem. I hope you can understand my problem and provide a solution.

Dear Sir/Mam, This is with reference to the complaint no.[protected], and Job no. AMSNOI000655 I submitted my Moto-G on 20th May, 2015 at 3:37 p.m regarding the problem of speaker, in your Noida service centre located at B2X, G 7-8, Bhoj market, Dharampalli Place, Noida 201307, U.P. Though I was continuously facing the problem since last 2 months but only recently I used the entitled service. But, I’m not satisfied with the service provided, as the problem still persists. As the warranty was to be expired in next 7 days, i.e on 25th May, 2015. I’m skeptic that this might be the reason that the problem has not been rectified, so they could demand cash if I go now. I’m attaching the relevant documents for your perusal. Please revert with the appropriate solution. Thanks & Regards, Ankit Sharma Ph: +91-[protected].

in last two months i had become a man with fastest changing emei no of moto x, bcoz motorola believe changing motherboard is a solution to every problem from autorotation to touch problem to echo problem in voice and of cource to app crashes.. and its my 3rd mother[censored]INGboard the only pain company not give to me was that all other pains were free of cost... i am not going to explain it again but anybody interested can see attached photos which include screenshots of my chatting with world class customer service... which was another big pain in my .. counting still continue but it has been more than 20 times i visited my nearest service center(inspite of the fact that i have 8am to 5pm daily college and i am writing this ignoring my tomorrow exam), chatted more than 3 times with online support, and cant forget those hrs i waste calling more than 60 times on helpless num=[protected] repeating same problem 100 times out of which 3-4 calls were fruitfull... bcoz the person to whom my case was escalated always had a excuse not to get to my call [i complained of him 2 weeks back but still the same (proof-screenshot attached)] and at the end of every call what i get is 72 hrs long false promise of getting a back call.. i dont hv personal grudges, not with motorolla and with any of the person involed and even dont want any harm to them.. but it hurts when your problem is still unsolved after bearing all this..since my semester is almost over and i have beared a lot last favour i want from motorolla is plz give back my RS18000 back and take away your device...

sir i have purchased Moto G(2nd generation) on 20/12/2014 through Flipkart and my hand set number is U96158/Motorola ["[protected]", "[protected]"]. after one month of my purchase my mobile is frequently hanging, after talking 1 hour it is disconnecting automatically and if iam trying to redial to that number only number is displaying without showing the name of the caller. i have given my mobile at visakhapatnam dwarakanagar Moto...

One of the most pathetic customer service experience, and I heard this is usually done with customers whose handsets are under warranty. Last week 19th May I submitted my phone to BX service center at Spanish Court Mall, Gurgaon Job#1411 and promised me that the display change will happen by next week. One week already gone by and now I am told 1st Jun (another week). The arrogance displayed by Mr Gurdayal Gautam and apathy by Mr Arun, who doesn't pick up his phone or respond - tells me that if you can't wait then take your phone away or get it serviced from someone else. Instead of solving the issue faster or assuring this heartwarming response was amazing to hear. The issue is as simple as change of display screen and they say that they have not received the part from supplier in Bangalore...I believe the most common problem in a handset!! Moto G2 is a good phone, however customer experience sucks!!