Motorola Mobility Complaints & Reviews

Dear Sir/Mam, This is with reference to the complaint no.[protected], and Job no. AMSNOI000655 I submitted my Moto-G on 20th May, 2015 at 3:37 p.m regarding the problem of speaker, in your Noida service centre located at B2X, G 7-8, Bhoj market, Dharampalli Place, Noida 201307, U.P. Though I was continuously facing the problem since last 2 months but only recently I used the entitled service. But, I’m not satisfied with the service provided, as the problem still persists. As the warranty was to be expired in next 7 days, i.e on 25th May, 2015. I’m skeptic that this might be the reason that the problem has not been rectified, so they could demand cash if I go now. I’m attaching the relevant documents for your perusal. Please revert with the appropriate solution. Thanks & Regards, Ankit Sharma Ph: +91-[protected].

in last two months i had become a man with fastest changing emei no of moto x, bcoz motorola believe changing motherboard is a solution to every problem from autorotation to touch problem to echo problem in voice and of cource to app crashes.. and its my 3rd mother[censored]INGboard the only pain company not give to me was that all other pains were free of cost... i am not going to explain it again but anybody interested can see attached photos which include screenshots of my chatting with world class customer service... which was another big pain in my .. counting still continue but it has been more than 20 times i visited my nearest service center(inspite of the fact that i have 8am to 5pm daily college and i am writing this ignoring my tomorrow exam), chatted more than 3 times with online support, and cant forget those hrs i waste calling more than 60 times on helpless num=[protected] repeating same problem 100 times out of which 3-4 calls were fruitfull... bcoz the person to whom my case was escalated always had a excuse not to get to my call [i complained of him 2 weeks back but still the same (proof-screenshot attached)] and at the end of every call what i get is 72 hrs long false promise of getting a back call.. i dont hv personal grudges, not with motorolla and with any of the person involed and even dont want any harm to them.. but it hurts when your problem is still unsolved after bearing all this..since my semester is almost over and i have beared a lot last favour i want from motorolla is plz give back my RS18000 back and take away your device...

sir i have purchased Moto G(2nd generation) on 20/12/2014 through Flipkart and my hand set number is U96158/Motorola ["[protected]", "[protected]"]. after one month of my purchase my mobile is frequently hanging, after talking 1 hour it is disconnecting automatically and if iam trying to redial to that number only number is displaying without showing the name of the caller. i have given my mobile at visakhapatnam dwarakanagar Moto...

One of the most pathetic customer service experience, and I heard this is usually done with customers whose handsets are under warranty. Last week 19th May I submitted my phone to BX service center at Spanish Court Mall, Gurgaon Job#1411 and promised me that the display change will happen by next week. One week already gone by and now I am told 1st Jun (another week). The arrogance displayed by Mr Gurdayal Gautam and apathy by Mr Arun, who doesn't pick up his phone or respond - tells me that if you can't wait then take your phone away or get it serviced from someone else. Instead of solving the issue faster or assuring this heartwarming response was amazing to hear. The issue is as simple as change of display screen and they say that they have not received the part from supplier in Bangalore...I believe the most common problem in a handset!! Moto G2 is a good phone, however customer experience sucks!!

I have been facing some issues with my Moto E device for almost a month and a half now and no one is able is able to fix the issue. In the month of March I faced network issue, reboot of the phone on its own (this was immense) and have given it for servicing in Sri Sai communications who were the authorized center at that point of time. They have changed the mother board and have given it to me. The next day itself I faced the same issue and went ahead and replaced the sim as suggested by the rep out there. After few days I again faced the same issue and have taken it to the authorized service center - B2X (Job No. AMSSEC001000) I asked them to replace my phone and they denied it by saying we don't replace the phone we only service them. They worked on the issue and asked me to check before leaving. While checking the phone rebooted again. I sat there for 2 hours checking things but unfortunately the phone rebooted again on that night. I raised a complaint by calling Moto Customer Care and one of the Managers called me back and asked me to visit the service center one last time and told me that he will replace it if it is not fixed. I've visited the service center again and this time they changed the mother board again (Job no.AMSSEC001198). It worked fine for few days and now I am facing the same issue again. My warranty gonna get over in next 10 days and would request you to please help in fixing this.

I have submitted my phone to motorola service center in Ahmedabad on 15th May 2015 and its been 11 days and i called them and they are saying that part of your phone is still not available. They are not giving me back my device till parts arrive. Even they are not providing alternate device and not giving me the date by which phone will be repaired. Please help me out regarding this, having loss of money and information. Regards, Anup

Purchasing date: 15-june-2014 given to service centre date: 15-may-2015 got back on date: 22-may-2015 I have given my moto e phone for a mother board replacement to motorola service centre, indiranagar, bangalore(sri sai cells, indiranagar, bangalore) on 15th may2015.I have got the phone back on 22nd may'2015.But the phone which I have received after the repair is a different one.My phone's original one which i have given has the IMEI nos as [protected], [protected] And the one which i have received has the IMEi nos as [protected]. raised a complaint on 23rd may -reference number[protected] summary- From few months i was facing a restart problem in my phone, so i had given it to service center(sri sai cells, indiranagar, bangalore), they told its a mother board issue and they will replace it. so i had deposit my phone there on 15may 2015, i have attached status recipt). Yesterday, 22-may i went there and got phone back, but once i checked i found IMEI number changed (on the backpanel as well as internally by typing *#06#), and somehow i felt this is not my phone. so today 23-may i went there and asked what is the matter?, They gave me three excuse.. 1- Motherboard has been replaced so IMEI number will change. my question: ok, i know it will change but will it change only inside or outside(backpanel sticker also), what happened to old sticker(what is my identity left)???? 2 - Full body has been replaced my question: then how i will get to know this is my phone??? they did not give me invoice for that. 3- China team had visited to service centre so they had chosen randomly my phone for testing and taken to china for testing Ashish Sharma [protected] ashish.[protected]@gmail.com

I had bought moto e 1st gen n october 2014.Since last 3-4 months it is not functioning properly.The phone gets switched off on its own.The phone does not wake up sometimes on pressing the power button key, which is very irritating as we can not do anything just have to wait for about 1 hour.It is very frequent that this problem arises when i need the phone.The touch also doesnot responses well sometimes. My phone is in warranty period so help me in resolving this problem in this phone or either replace it. I just want the problem to be solved as soon as possible.

I purchased a moto g (2nd gen) from flipkart on may 15th, 2015. Within 3 months of the purchase, on May 23rd, 2015 - the phone miraculously stopped charging when plugged in. I tried restarting it and swtiching chargers thrice..but none of it worked. I located the nearest service centre. But I could not go because the service centre closes at 6 pm. I had to wait till the next morning for my problem to be even addressed. Next morning, the service centre in Pitampura, kept me waiting for an hour - by opening late, and with a slow server. Finally they saw my phone and on discussing the problem with the handset, i was told my charging input might be damaged for which the motherboard needs to be changed that would cost me 9000 rupees. I was quite shocked because in these 3 months o[censored]sage, my phone hasn't fallen even once, nor it had any contact with water. I was clueless as to how it was damaged. Although i was convinced that your company will take this under warranty until your attendant told me otherwise. I was told that the charging port is counted under 'accidental warranty' and I will have to pay for this job. I was totally annoyed and angry. Why will a student pay an additional 9000 rupees, on a purchase of rs 13000, within 3 months of purchase, that too being clueless about their fault. you understand that students do not have this much money and that's how we depend on warranty. How can you blame the customer for mishandling the handset by labelling this as 'accidental warranty', it is your company's faulty design and nothing else. To be sure, I consulted two other service centres in other areas - south delhi, who told me the same thing over the phone, without even looking at my handset, that I will be charged 80% of my product cost to fix the motherboard. The entire day i was running from pillar to post to get my phone fixed. I have had enough loss of time and could not afford to pay 9000 rupees from my pocket. So i got my handset fixed from a private repair shop in much lesser cost. But i have sheer disappointment and anger at motorola for making me go through this experience. I had to waste so much time and energy and I still could not figure how can you blame the customer for everything that happens to the handset and make the customer pay their hard earned money unnecessarily. My phone is just 3 months old and I expected my phone to be fixed my the service centre under clear warranty, which unfortunately did not happen and I had to take an easier and much cheaper route because I had wasted so much time and money travelling from one centre to another and arguing with your attendants. I am very very disappointed with your service and attitude. The saddest thing is that the company fails to take ownership of its products by blaming the clueless customer for the handset problem.I will not not recommend anybody to go for moto products henceforth to save a bad customer service experience for themselves. this is really sad. I do not see the point of a warranty here if the warranty terms did not allow me to use it to my benefit in this case. I hope you realise the worth of hard earned money, especially for a young student. Why will anybody spend 13000+9000 on a brand new handset without mishandling it? I would like your company to address this matter as soon as possible and I want to be compensated for my loss or be replaced by a new handset that is properly checked and not faulty. Otherwise I will be forced to take this issue forward to the consumer court.

My name is Junaid. I am writing this mail so as to inform u that, I am using moto g2, a product of yours company. I am facing a lots of problem in my device since last 5 months. The problems are mentioned below: 1.Google play music stop working when mobile is on standby mode or even in using mode. 2.Call receiver malfunction.it does no work sometimes while calling. 3.when call arrives, the call is not picked up. And few minors problems. I have visited the customer care 5 times, but the hell workers don't even knows how to correct those problems. 5 times visited since last month, but still the problem persist. I would just say that please provide me a replacement of the device. We are customers of yours, these devices are not free, we pay for it. We have the right to have a right working device, not defected.

I purchased a new moto E 2G mobile on april 28 2015 after after few days it is giving me a lot of trouble while using my mobile it is getting much heat while I speak...and when I put the mobile in Charging and also when I use any Internet apps or Watsapp means its getting too heat... And the major problem is I am hearing an echo sound from the mobile if I was on a call and at times the receiver who is speaking with me is not able to speak properly not even a minute without any disturbance...the echo or resound problem has been started from the day of[protected]... so kindly help me how to solve this or where should I can get a replaced mobile from the Company...

i am writting to you to complaint about mobile(moto g 2nd gen) i bought from online store on 24th october 2014...Problem for my mobile is circuit board replacement...and there is no good service center in udupi (NAGASHRI communication)...they wont give correct response for customers problem..their behaviour is also too bad...kindly please provide us to good service center...I like motorola mobiles...but not udupi service center...hope you solve my problem very soon...thank you...

I had given my Moto E to the B2X service centre at Narayan peth modi Ganpathi lane Pune 411030 on[protected]. As of today it has been 14-15 days and I have still not received any positive reply from the service centre personnel. I have called them 3 to 4 times to enquire about my phone and every single time your personnel says it will take another 4 days for the spare PCB to arrrive. Now, today I called him and he says it will take another 10 days i.e. as of[protected]. This is the first time I am experiencing such callous attitude from any customer care personnel. When I Bought this phone I believed in its quality considering the fact that it was motorola who is one of the pioneers of SIX SIGMA. But I have already got it formatted once certain booting problems and now when the booting problem recurred, this delayed and unresponsive attitude of your personnel to replace the PCB. As a customer such delay is really frustrating. Hopefully you will tend to this problem of mine at the earliest. My job number is AMSPUN001319 Samuel Parambi [protected]

i bought phone on 22 dec at the very second of launch in india from flipkart. I waited for 1.5 years before it came to india. The phone fell from my hands and the glass cracked. the phone is working absolutely fine, if m asking them to replace they are saying the glass wont be replaced complete assembly (display) will be replaced. which costs 18300/- here this is 60% of the cost of phone. Thats higher than apple.moreover it is not available at the service centre. for over a month now nobody from motorola has even bothered to ask me whats the issue... also the price is varying in delhi 15000 and 18000 in delhi n chennai. I had previously broken my 25000/- rs NOkia N8 twice the glass got repaired both times 4000/- each time. I am giving options and customer help email is reverting saying no.. whats the point ? 1. exchange my phone with a new one same model.(take extra money from me) 2. after keeping me waiting for over a month now make the stock available n replace the glass at lesser price. 3. buy my phone at the price you like.. i buy some other phone help me in some form?? kind regards, Bharti Sharma [protected]

Reapected sir/madam; iam using it for 2 months when i was playing music in play back then after when we remove it from back running apps my music player was beeing strucked and i cant play songs.can you say why it is happing ??and i need solution to solve such problem as soon as??

I purchased a Motorola Moto G (First generation) mobile handset on 6th of April 2014 through flipkart which was subsequently supplied to my address by WS Retail on 8th of April 2014. I was using the mobile from then & was absolutely fine with it . In january 2015 motorola rolled out OS upgradation servies (Lollipop Version) to all users & i upgraded it to the same. Since then i was facing some glitches in the operation front. I reported it to Motorola Customer Support & they provided me some temporary solution which didnt paid off much. I made a travel to US on March 6, 2015 for a duration of 2 months. On March 21, 2015 my mobile got hanged & subsequently the screen became blank. I tried restarting it but it didnt paid off. Very next Day i contacted the Motorola Customer Support in US through their toll free no & they couldnt help any support as the purchase was done in India. I arrived in India on 3rd of May 2015. Very next week i approached the Motorola Authorised Customer Service Centre ("B2X") in Coimbatore. Upon scrutinizing they informed me that the mother board is corrupted & needs to be replaced. I contacted the Motorola Customer Support & Flipkart Customer Support, but they too didnt offer me any service as they claimed the warranty has expired. I even put forth my point saying that the fault happened during the Warranty period & since i was out of Home Country I couldnt visit them, still i was not offered any help from them. Now i have no option other than to contact the govt service portal. I have listed below the communication / incident reference i had to both flipkart & motorola Flipkart Flipkart Service Queries:I need to avail warranty on a product [Incident:[protected]] Motorola Email : Moto G First Generation hardware Fault [Incident:[protected]]

I got to the service center to repair my "Mobile Phone's Speaker" that I was having a problem in it. It Was Within Warranty Period and then they charged me Rs 100/- for diagnostic charges without informing me about the issue, and even don't gave me any receipt for the issue. Also Wasted More than two hours of my time. Also Behaved very Bad and Rudely.

Sir, I have bought Moto E in Oct. 2014. I was having problem of auto restart of mobile since last month. I have submitted my phone to service center on 11.05.2015 by assurance of getting it repaired within 7-10 days. Now, they are saying that parts are not available and therefore, it will take 4-5 more days. I dont think it is a right procedure and right way. And, what my perception is if parts are not availabe as per them, then what is surety of getting it repaired in 3-4 days. And, withour phone, you know, all work of a business class person got stuck. I am a Chartered Accountant and I have regular work of correspondence with clients which is suffering due to wrong choosing of a company, which is not promptly providing service to there customer, especially when, the mistake is not on customer end. Your service center incharge himself told that the same problem has been experienced in the same lot of Moto E. Kindly provide parts to your service center or provide them proper guidence. Hoping a positive reply from your side with my repaired mobile :)

My new moto g2 ( model no-xt1068, emei-[protected], DOP-08/03/2015)having a power on off issue and give it to Motorola service center on 20 april, but more than 1 month is gone still it was not repair, when call on service they respond that the part is not come, my phone is under warranty but still not resolved and from the date of purchase within 15 days its having problem so I want my money back or exchange my device with new one . kindly do the needful

my IMEI No. [protected]... as my mother boaed hass been changed by service center. service center has give me the wrong work order no. I ask the work order no from service.. they are speaking rude language and not provide me the work order no. Please make the complaint of the service center tere rude and harsh behaviour... please slove my complain.. i am very thankful to you...