Motorola Mobility Complaints & Reviews

Complaint No.[protected][Compalint made to Help desk on 14 Apr 2015 - still no result] I purchased Moto G 2nd Gen on 21st Jan (delivered on 23rd Jan 15). On 22 Feb when I used memory card it was not working. It was a manufacturing defect due to which whole phone stopped working by the end of the weekend. I managed to submit my phone to your Jaipur Service center on 3 Mar 15(exact date don’t remember) – (at Ensure Support Sevices Ltd.) As per their words – motherboard was changed along with the SD card slot. I don’t know the Job Sheet No. I have delivery challan with me DC No. JAI/MG/CD/14/02365, WoNo: JAI/MG/14/02495, DC Date: 18 Mar 2015. Within a week SD Card again stopped working then I submitted the phone with your Service Center in Delhi – B2X Systems (Janak Puri District Center on 28 Mar15 and received on 4th Apr 15). According to them SD Card slot was changed along with display as well. Don’t know why the display was change that too without my consent. They didn’t even provided a delivery challan like the Jaipur Center. On 6th Apr 15 the phone encountered the same issue yet again. The SD Card again stopped working. The Sim Connectivity was also trembling time again. As I cannot take leave every second day to get it repair I tried to submit it on subsequent Saturday 11th Apr 15, but your Janak Puri Center was closed for some unknown reason. I then managed to submit the phone on 13th Apr 15 along with charger (which was faulty) at B2X Systems (Janak Puri District Center). Ref No. received on 13th Apr is- GINDEL000534. As per Motorola mail on 28th Mar 15 phone was fixed again, but on 29th Mar 15 around 10 AM I visited service center to get the device but it was not working so I refused to get the faulty handset back. In 3 months of purchase 2 months it was with you. If that’s the kind of service a person gets by spending so much money, then I would rather change the brand. I would have been better with Samsung or IPhone. I want my money back, the whole I had exerted on this the never working handset. I cannot spare any more time and money. For reference last mail is attached.

I purchased Moto G 2nd Gen on 21st Jan (delivered on 23rd Jan 15). On 22 Feb when I used memory card it was not working. It was a manufacturing defect due to which whole phone stopped working by the end of the weekend. I managed to submit my phone to your Jaipur Service center on 3 Mar 15(exact date don’t remember) – (at Ensure Support Sevices Ltd.) As per their words – motherboard was changed along with the SD card slot. I don’t know the Job Sheet No. I have delivery challan with me DC No. JAI/MG/CD/14/02365, WoNo: JAI/MG/14/02495, DC Date: 18 Mar 2015. Within a week SD Card again stopped working then I submitted the phone with your Service Center in Delhi – B2X Systems (Janak Puri District Center on 28 Mar15 and received on 4th Apr 15). According to them SD Card slot was changed along with display as well. Don’t know why the display was change that too without my consent. They didn’t even provided a delivery challan like the Jaipur Center. On 6th Apr 15 the phone encountered the same issue yet again. The SD Card again stopped working. The Sim Connectivity was also trembling time again. As I cannot take leave every second day to get it repair I tried to submit it on subsequent Saturday 11th Apr 15, but your Janak Puri Center was closed for some unknown reason. I then managed to submit the phone on 13th Apr 15 along with charger (which was faulty) at B2X Systems (Janak Puri District Center). Ref No. received on 13th Apr is- GINDEL000534. As per Motorola mail on 28th Mar 15 phone was fixed again, but on 29th Mar 15 around 10 AM I visited service center to get the device but it was not working so I refused to get the faulty handset back. I have called the help center : 1. 17/04/2015 (7:45 PM), 2. 18/04/2015 (11 PM), 3. 18/04/2015 (2 PM), 4. 23/04/2015(4:55 PM) 5. 24/04/2015 (4:31 PM) 6. 25/04/2015 (4:55 PM) 7. 26/04/2015 (12:12 PM) 8. 26/04/2015 (1:06 PM) They always say you will call back, but no response. In 3 months of purchase 2 months it was with Motorola service center. I want my money back, the whole I had exerted on this the never working handset. I cannot spare any more time and money. Please do the needful or guide me the procedure.

sir i am from patna..and i gave my moto g2 to service center of patna in kaushilya estate. there was hanging issue in my cell phone so i gave it to them for update on of software...they changed the motherboard and now my phone my phone is not working properly and there is display problem now..and i am sending one proof which i register to them after recieving my phn back and i came to know abt all this..i thnk i shoul contact to consumer court regarding this.

Dear sir, My handset under warrenty .From last month I am having trouble with my moto e handset. Below problem I am facing 1. Loud speaker automatically gets on and off while calling. 2. Voice from both side goes and comes automatically while calling. 3. Switch off automatically anytime. 4. Hanging problem. Visited Agra customer care problem yet not resolved.I don't have that much time to visit again. Pls. Change my handset or refund my money back. Very wrost experience with Motorola. IMEI 1 no. [protected] IMEI 2 no. [protected] MSN no. R35AXJVL4S Regards Chandrasen [protected]

My Moto G handset is not working properly. It is not getting powered ON. I repaired it once from Motorola Service centre but on the same day it stopped working and I am facing same problem again. Please do the needful at the earliest as I am facing problems without my handset.

I bought moto g(2nd) on 29/4/2015. Getting onwards i have to face lot of problems like camera is not good and also manytimes it will hang. sometimes the phone blinking so i get very disturb so solve my problem. battery get more heated comparing other phone.

I have bought a motorola Nexus 6 reading the reviews and reputation of Motorola. I only recently bought it on the 1st of January 2015 and began using it. Despite using a bumper cover with the phone, the screen of the phone cracked in the first week of april, ie. almost within 4 months of purchase. To my utter shock and horror, i was devastated with the kind of quality being used by Motorola. But since the phone was in warranty i immediately contacted the customer care. However, the customer care informed me that the screen was not covered in warranty. I still went ahead for the replacement of the screen with Motorola only and approached the Motorola Service Centre at Noida Sector 27 ( B2X Mobile Solutions) on 9th of April, 2015, ie. as soon as the screen had cracked. On reaching the service centre and waiting in their never ending waiting line, i reached the counter. On reaching the counter, i was informed that the part was not available and would be available only in 10 days. It was highly disappointing that instead of informing me telephonically, the Motorola customer care made me visit the service centre telephonically, wasting my entire day only to inform me that the part was not available. Despite my phone causing me grave inconvenience for ten more days, i waited patiently and once again approached the service centre on the 20th of April, 2015 giving them ample time for the arrival of their screen. However, once again the service centre informed me that the part had not arrived yet. In the face of this utter disregard for the kind of harassment that i was being caused, i attempted to raise the issue with the management of Motorola and once again contacted the customer care. In an utterly indifferent and careless manner, the customer care informed me that they could not escalate the issue without a job number. This job number was never informed to me earlier and took me by surprise. The service centre guy had not even generated a job number! I immediately contacted the service centre of Motorola and thereafter, after much delay and embarrassment on 23rd of April, 2015 my job no. was finally generated as AMSNOI000397 dtd. 23rd April, 2015. After having obtained this job number i once again approached the customer care of Motorola who assured and promised me that the issue would now be escalated and they would immediately contact me within the next 48 hours. The escalation reference no. given was Work Order No for escalation:[protected] Today, we are sitting at the 2nd of May, 2015, ie. almost a month after the complaint was first generated and no action whatsoever has been taken. Once again i contacted the customer care today and they informed me that nothing can be done till Monday ie. 4th May, 2015. The action on the part of Motorola is an utter failure of providing services and a perfect example of after market dominance. After having purchase such an expensive commodity from Motorola, they are refusing to provide me with after market sales services which is not only after-market abuse of dominance but also an unfair trade practice causing excessive harassment to me. You may kindly note, that since the very first day, it is only I, who have been making continous phone calls and have received not even one phone call from Motorola. You may kindly note, that i have already spoken to my legal counsel who has assured me that strict consumer and competition remedies are available against Motorola. If the issue is not resolved, i shall initiate legal proceedings with immidiate effect which will be entirely at your cost and consequences which you may kindoly note. Aman Lamba, [protected]

I had given my Motorola moto e to Sai Srinivasa Technologies Rajajinagar Bangalore on 13th April 2015 from repair under warranty. I was assured i would be getting back device in 5-7 days. On not getting any information about my device i gave a complaint to motorola customer care and they sent me a mail that i will get my device back by 30th April. And today when i called they are telling me to wait. I request you to take some action soon.

Dear sir/madam, I am facing this problem for last 4 months onward, when I tried to move my Music Pictures and movies to sd card the files were corrupting, i cant found some of the files where they are located . once i gave my mobile to service centre they did service but problem was not fixed please give me a advice how to solve the problem, and i am requesting you to take this complaint and give me a feed back as soon as possible. Please mail me [protected]@gmail.com Thanking, Regards, Chaitanya Moto g2 User

I have Moto G2 smartphone.After updating to lolipop, the phone gets heat up a lot everytime and some smell comes out from it like it is getting burn from inside. Please resolve this issue as soon as possible. Mob-[protected] Name- Shubhamb Agrawal

My 10 month moto e shows a complaints, random rere boot and non functioning of speaker, I coudnt hear ringing of a voice call.I have told your service person and did as per instruction. but the problem still exist nd do the needful to make an urgent sosolution, my rf no[protected]

I am facing the same issue multiple times after replacing the mother also. I faced the problem(hanging), and handed over to service centre and they given my mobile to me. Even now also I'm facing same issue again and again and I raised the incident regarding this issue[protected] and I'm not satisfied with the service and they haven't responding properly and I want the money refund for my mobile

Using Nexus 6 with Airtel SIM in India. When phone is under WIFI network, cant make / receive calls in most of the cases. Callers CANT GET THRU without getting any busy/ other tone. Same way, you also cant make calls. If the wi fi is disabled, phone works fine for both incoming and outgoing calls. - have changed SIM card, updated software to lollipop 5.1 but problem is unresolved.Have been following up with Motorola Service centre and even kept device at their service centre for 12 days but they couldn't diagnose the problem. Left with no solution, got back the phone. Have now given up. Investment of 44 K gone down the drain. Using phone for other utilities except the main function of phone. Poor resale on OLX. Be careful before buying. Motorola support complaint 28th Feb ref no #[protected]

Motorola - lost my MOTO 2 G XT1068 WITH IMEI NO. [protected] and IMEI no. [protected] MSN R47AXS8HXN MODEL NO.AP3323AD1K8 User Jignesh Mange on Apr 26, 2015 DEAR SIR/MADAM this to inform u that i hv purchased above model of MOTO2G with details given in comp.sub. from FLIPCART ON 18.9.2014.Today i hv lost my phone while i was travelling in train. i hv searched but could not find the same. i humbly request you to kindly block the same phone from misuse it. A address; P/28, APMC MARKET-2, PHASE-2, VASHI NAVIMUMBAI 400703. CONT-[protected]. LOST NO-[protected]. EMAIL-jignesh.[protected]@yahoo.com

DEAR SIR/MADAM this to inform u that i hv purchased above model of MOTO2G with details given in comp.sub. from FLIPCART ON 26.9.2014.Today i hv lost my phone while i was travelling in Auto. i hv searched but could not find the same. i humbly request you to kindly block the same phone from misuse it. A ddress; SHIVKUMAR B. ZANWAR VIJAY COLONY RUKHMININAGAR AMRAVTI 444606 M.S. PHONE; [protected] LL[protected] LOST NO. [protected] [protected]@gmail.com

I have a Moto G2, it is under warranty cover, my LCD was not working so I went to the authorised service centre. They asked me to leave the handset with them and told me that they will replace the whole LCD unit with a new one and return within 10 days. After 18 days I got the handset in which there is speaker problem - the voice is cracking, there is big dent on the head, the LCD now has a blue spot in it too. It seems I have been cheated and acted fraudulently for any monetary gain out of my new handset. They did not take any action for the faulty service provided by them. I want my handset replaced, I feel cheated. Please look into the matter. City - Asansol Authorised Motorola Service Centre - Electro Service Centre

I brought moto e 2nd gen on 12.03.2015, its launch date in India via flipkart (IMEI [protected], [protected]). The phone started troubling after 20days and is out for service since April, 8th. The mobile and the charger are with the authorized service center at mall 21, Jaipur. I am tired of calling them and finding the status of my phone. Sometime they say battery issue and today they said problem with mother board. After 16 days, phone being out of service there is no satisfactory answer. But this is way too pathetic. Problem in the phone not getting sorted at all. In the mean time of this service I have missed out on the returns and replacements by flipkart. Such a handset and service is not expected out of a company like Motorola. Totally unprofessional behavior by the technical staff. Disappointed!

Hi, I am Anoop.T.A, I had given by moto e cell for service as it was auto restarting and battery backup was less under warranty to Sai Srinivasa Technologies RajajiNagar, Bangalore. I gave the device on 13th April 2015 and they ensured i will get back the device within 5 to 7 days. But still im yet to get any information about my device. And the numbers provided by the service centre is busy or switched off whenever i call. My Work Order No. is RGN/MG/15/00201. I request you to take appropriate action. Please do give me feedback about this to anoop.[protected]@gmail.com

No doubt Motorola manufactures world class gadgets, but also world class hopeless services too, I feel extremely sorry to say that.After encountering some technical snag, I had visited Motorola's authorized service station, they assured me replacement of my mobile phone, within ten day, its been almost a month and I haven't received my phone yet, even after Complaining at the customers care service, all that I got to hear was"Sir we are escalating you request", Its a small thing but of great convince, when with you, I don't feel like going to legal grounds for such, provided you take care of this, I again n repeatedly request you to please hand me over my phone as soon as possible.

Screen of my nexus 6 got cracked, so i visited the moto B2X authorized service center Address:- Ground Floor 13, Spanish Court Ansal, Palam Vihar, Gurgaon - 122017
A person named Avinash checked my phone and placed the order for the screen of nexus 6 but didn't keep the phone with him
He gave me the order no.Stock Request 67 : MRSGUR000067
Store Visit Date : 11 April 2015
He placed the order on date : 13 April 2015
He told me that it would take 7-10 days but still didn't get any feedback from him till 23 april 2015
So I called them. Some very rude person named Nafeez picked up the phone and told me that since the phone was not kept with them so it would take another 10-15 days.
Office NO. :[protected]
Avinash :- [protected] - Person who placed the order and is on leave now.
I tried the customer support chat and someone named Vani couldn't provide much help.
Now can anyone tell me how the screen can be replaced for my phone .
It has already been more that 10 days now.
Please repair my phone this time, I swear, I won't anything from motorola again.

Br
Nakul Sharma
[protected]
[protected]@gmail.com