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Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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Motorola Mobility Customer Care

Motorola Mobility LLC.

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12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

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Customer satisfaction rating
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Motorola Mobility Complaints & Reviews

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 nasbul
As i am writing this complain because i am just fed up and fed up from the very bad service of Motorolla. As i had bought the mobile Moto E on 25 th July and i suddenly my mobile getting pblms and on 1st Oct it got problem and it didn't start up after getting opened appeares motorolla symbol M, and after that it is not forwarding ahead. When i showed to service centre which is at chennai nungambakkam service center (TRIDENT TECHNOLOGY), they told that its motherboard has been corroupted and it will be replaced. But it is very sad that as i had given them on 6th Oct but till now they are saying that they didn't found the motherboard for it and i am getting problem from this as you knw everyone needs mobile every hr as it is the need. As i am also surprised that why this problem happened so early as this brands make a negative impact on me very badly. As i happy before hen i had bought but i will never recommend any body to buy this Motorola.One suggestion to motorolla is that plz take care of the customers as they are important to business and as soon as improve ur service otherwise nobody is going to buy this Motorolla in future.As i had purchased the mobile from Flipkart and the order no was OD40723122

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[Oct 23, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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     venkat0189
    Hello Motorola, PLEASE BE PATIENCE TO KNOW THESE FACTS!!! i brought moto-g mobile and unfortunately it was broken after few days, i have given that for repair in chennai Trident Technologies.it was nearly 50 days, that my mobile was not repaired and they are saying my case was closed on october 9th, as i have given it for August 30th.but i could not get any confirmation that mine is got repaired. one more thing when i tried to call customer care they have given one manger named MANIKANTAN--[protected], this nigger dont know a word of english but he is a manager, and another person named Ramesh -[protected], he all the time says busy, for what he will be busy god should know.that makikantan, when ever he receive a call he says them "busy busy, call you, dont call me till i call you", because no one knows he dont know English, but he will trap the ladies often he is getting the calls from them stupid .i dont know how many girls spitted on his face in the mobile and outside, he will ask all the personnels of girls and ladies who ever calling eventhough he does not know English.it is not his fault, but motorola' s fault to make him as manager and keeping him.worthless fellow. But still my mobile did not get repaired and they are returing it with our repair.so motorola is keeping such type of niggers, [censored]ing Pricks, no wonder their company is going down in all the ways. so decided never buy the motorala products and by this time of 50 days i could have won any court case.waste of time and money with these products and useless customer care people trust me. The customer care people will be asking that is there anything i can assist?these people can not solve this present issue, they will be asking for more, what a stupidity? but you are lucky they will lift your call. sorry for all these words saying out. but these are the things happening, i dont know whether these motorola knows or not. thanks, Venkat.

    Complaint Status


    [Oct 21, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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       Suresh Alfa
      Dear concern, I had bought my moto e on flipkart on 14/08/2014, on 16/10/2014 i had faced ringer not working bearing complaint no OTM/MG/14/03773 on my mobile and given for service at chennai nungambakkam service center (TRIDENT TECHNOLOGY), still now the repair doing, there is no updation from service center side.they informed me on the very first day that it take 4 working days to get repaired.but it too long for a mobile service, i can't do my work without my mobile.kindly make a note and resolve my complaint soon as possible. thanks & regards, Suresh.M [protected]

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      [Oct 21, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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         harish3
        sir/madam i want to little bit modifications of motorola mot e moble from you.the cost is 7000/-, it is very reasonable price in india.to this mobile price(7000/-) in the market latest SAMSUNG GALAXY S DUOS 3 is available.this(samsung)mobile contains LED flash & "FRONT facing(secondary)camera".but motorola mot e doesn't contain LED flash & "FRONT facing(secondary)camera".please you will modify this(motorola mot e(2nd gen)) mobile & release this mobile Q3 in 2014.due to i like this model & i want to buy this modified(mot e(2nd gen)) mobile.please... thank you sir/madam

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        [Oct 16, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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           harish3
          Sir, I want to buy a "Motorola mot e" mobile. This mobile price is very reasonable.that's the good price of this mobile.this mobile contains the best features more than other smart mobiles.in this mobile I'eve seen 2 disadvantages. They are 1).the camera doesn't contain the led flash. 2).imporTaunt disadvantage is this device(mobile) doesn't contain the front facing(secondary)camera. I hope, you will modify these two disadvantages and released 2nd gen motoe same as a mot g(2nd gen) as early as possible. I am waiting mot e(2nd gen). Thank you

          Complaint Status


          [Oct 10, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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             amsrivas
            I have purchased Moto G from Flipkart and i have got some problem in Mobile Screen, its showing Zig Zag lines in screen and after that i gave the handset to Lucknow service station on date 13/8/2014 and till now they didnt rectify the problem, till now they havent given my set and while visiting there service station they are asking for more money, giving excuses, while calling them they didnt pick the call. Kindly take necessary action and provide the solution as i m very much disappointed. MotoG IMEI no-[protected] Date of Purchase from Flipkart:[protected] [protected][protected][protected]- Lucknow services station address:ZA MOBILE, GF-4, Leela mension, naval kishore marg, Hazratganj, lucknow-phone no[protected]


            Motorola service center Lucknow giving poor services

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            [Oct 10, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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               reena92
              I ordered Motorola's Moto g product from Flipkart which was delivered to me on 29th of May 2014. After a month one sim slot stopped functioning and since it was over one month flipkart refused to take back the product and asked me to go to Motorola's service center in Calicut. I have given the product to Ridham Mobiles, 1st floor, Darussalam Complex, Mavoor Road, Calicut 673004. Ph. No. [protected] and [protected]. They asked me to give it for exchange and said I will get it back within 20 days. It has been more than a month now and whenever I contact them they ask for more time. The employee there even tried to mock my calls by giving the phone to a subordinate to talk on his behalf which was rude. I have tried emailing ([protected]@gmail.com) them and calling them but to no effect. When I went to their shop they said they have moto g 8 gb but not 16 gb. Product Information - [IMEI/Serial No: [protected], [protected] ] Order no. from Flipkart - OD[protected] I am facing a lot of inconvenience and stress due to this issue.It would be of great help if you can assist me in the issue.

              Complaint Status


              [Oct 08, 2014] Motorola Solutions customer support has been notified about the posted complaint.
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                 sumit.kumar.a
                phone bought on 9 september... Order no. Is OD [protected]...Back panel slightly open from upper side side... Before i thought that it might be happen in all phone. But my friends phone is alright.this might be happen in my phone. If possible please help me out from this

                Complaint Status


                [Oct 07, 2014] Motorola Solutions customer support has been notified about the posted complaint.
                My Moto e Sound is not working
                My moto e is sound not working
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                   LOKESH PAUL
                  Dear Sir/Madam,

                  I am writing to complain about the mobile phone I bought from an online store on the 7th June'2014. I have been a satisfied customer only for a short period of time. Unfortunately since the beginning of this of this month it stopped working properly.The mobile phone I ordered is a Moto-E. I chose to buy this phone because of its good features and the reasonable price, that was Rs. 6999/- and for which I still have a valid warranty. Sadly it's not working properly anymore. The first problem occurred on 12th Sep'2014 when out of a sudden the screen disappeared, but after restarting the phone it came back to it's normal status. Then, on the 22nd Sept'2014, after having a phone conversation, it began overheating causing damage to the screen. I went to a few local service centers in New Delhi regarding this issue and the response I was given was that the screen is damaged and it needs to be replaced with a new one. I would have accepted to pay for a new screen unless it's price wouldn't have been higher than the price of phone itself (they charged Rs. 7300/- for a new screen). When I questioned about this awkward situation the service-center employees were trying to explain me how Motorola Company sells phones in lower price only to charge great amounts on services. Needless to say that this is the last thing that i was hoping to hear.Even so, I have 2 more Moto-E phone if same problem occurred in those phones than who is going to pay for that and i recommend Moto-E to my friends also they bought that Moto-E phone because of recommendation the same problem happened to those phones then who is going to bother the expenses and they all are blaming me because i recommend Moto-E.For these reasons, I would ask you to either change the display of my phone
                  or replace it with a new one as right now I even fear that at any time it can explode in my hand.As per telephonic conversation Mr. Suresh Kumar(Customer Care Call Center [protected]) demanded to mail the snapshot of Moto-E & Moto-E bill. So, Please find the attached file...I look forward to your immediate response.


                  Your's faithfully,

                  Lokesh Paul

                  Complaint Status


                  [Oct 02, 2014] customer support has been notified about the posted complaint.
                  Updated by LOKESH PAUL Oct 27, 2014
                  They are lieng to resolve the problem till date my phone is in service center...
                  Dear Sir/madam, This problem is not resolve by Motorola they are lieng to resolve the problem
                  Till Date my Moto-E is not repaired by Motorola Service Center due to Parts is not received by Motorola this statement is giving by Motorola Service Center...
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                     kumarjcet
                    I had bought a Motorola Moto E for myself on 19th July 2014 AS I was very happy with the performance of the product, hence I had recommended it to a lot of my friends. I had again bought 2 more MotoE for my Relatives. So it is needless to say that I was quite impressed with Motorola. But last Saturday( 20 Sep 2014 ) when on my way back home when I was exiting from the car, my phone just slipped out of my pocket and when I took it ‘I found the screen to be broken’. Now this brings me a lot of Question in my mind regarding the specs of the phone I used Promoted, as the phone didn’t fall from more than knee height. I have a lot of my friends today who use Indian Brands such as Micromax, Lava etc. and say that they are far better when it comes to the build quality. It survives fall from greater heights . Before making my decision to buy Motorola MotoE, I had seen the specs & what impressed me was the fact that Motorola MotoE came with Corning Gorilla Glass 3 . I had seen the below video of how efficient Corning Gorilla Glass 3. http://www.corninggorillaglass.com/gorilla-channel/Corning®-Gorilla®-Glass-3-Live-Demo-at-CES-2013 Was Motorola Faking while it said, it has Gorilla Glass 3? Was it just a mere hype that Motorola wanted to create to make my way back in to the Indian Market? When I checked online I found that Motorola was replacing broken glasses in countries other than India. So was a sub standard product offered to the Indian market? I had contacted Mototrola website and it was mentioned that my query would be addresed in 24 hrs.(Incident:[protected] 1 week has gone by. So I decided to post it here. Requesting motorola to action immidiately
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                       nehasinhal
                      I purchased this product on 25th july 2014 through flipkart i.e one and half month back only.Last sunday i.e 14th sept it got switched off suddenly, no display nothing totally in dead mode.I called motorola customer care also, they asked me to try it in safe mode but nothing happened.I visited authorised service center in chennai i.e trident technologies, they told there is problem with motherboard its faulty.They changed it, Yesterday i got my mobile from them.For some time it worked properly but again went on dead mode. I called motorola customer care again, they again told me to visit service centre.I didnt purchase the product for going to service centre.But if they would have to repair they would have done it properly. They cheated me i m feeling insecure as service centre people didnt change motherboard and it was faulty.Because after changing motherboard data was there in mobile.motorola company persons are not accepting their mistake. I want my money back. Service centre name: trident technologies, chennai JOB sheet number: OTM/MG/14/02791 Product name:Motorola moto g(16 gb) order id: 0D[protected] Thanks, Neha
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                         citiusabhi
                        No one taking care of it. I have been continuously grilled by poor service from motorola and its customer service centers in chandigarh vignesh serice center Gone there to check my battery problem which used to drain with in 2 hours from complete charged even without using i.e. "Stand BY" But after having life changing experience from there my phone got fully scratched by those vignesh guys and they told battery now changed after 3 days and let us know if problem persist Like they guys dont have any responsibility to check and confirm Is customer totally free to roam around such employees who making people fool in daylight Now again after battery change battery life didnt working well Also the smart guy on reception told checked motherboard etc god knows what's the problem But this something really frustrating only in 2-3 months this can happen to a device cannot imagine never happened to 500 rs phone
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                           Pankaj.agw
                          I have purchased Moto E through flipkart 1 Months back.after 156 days its screen got damaged now their service centre is demanding Rs 5000/- for replacement of the screen.PC support is the only authorised service centre in pune for motorola.Motorola is cheating indian people by selling rejected material through flipkart.it is first time i have seen that a mobile screen's cost is almost equal to price of mobile.Motorola wont be able to survive in india.Motorola will have to pack their baggage very soon.
                          Updated by Pankaj.agw Sep 16, 2014
                          It is 15 days not 156 days.
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                             brajkishore dubey
                            I am very very disappointed to inform about motorola services. I have bought my mobile approx 2 month back of 14000 Rs, and getting a dark line over the phone can not able to use my phone as screen is not visible . I went to moto service center and ask them to replacement as the mobile under warranty. They are saying that it got Physical damaged. even my mobile never got fell down and not even single scratch on the mobile. later i ready to change my screen, they are asking 4600 Rs for only screen. i have given 500 as advance and they told me it will be ready in 1 week. but approx its been 2 week and they are not giving the screen saying that screen is received from motorala . . earlier i was not ready, but later i ready for replacement of 4600 Rs and given 500 advance by me on 30 august. My work order no is QCI/MG/14/01961. IMEI No. [protected] . my concern is :- 1. They are asking so much money that is approx half of the buying price . 2. even though i have ready for screen replacement, and given 500 advance it approx 2 week and not received the screen. Please take the action as soon as possible. address of motoroala service center:- No 1, 1st floor, Double road INdira nagar 2nd stage banglore tel[protected] Please let me of you want any other details.
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                               kkrathore5
                              Dear Sir/Madam, This is Krishan Kumar from Chandigarh Region, I am Motorola moto E Phone Customer and my phone has a issue of restart from last 2 month. I have visited service center 5 Times and they are telling it can not repaired, it need to go for full replacement of the product. I have already deposited it to service center 15 Days back, but still didn't get my phone, I already talked to Punjab Regional Head Mr Sharnajit, they are telling like we did not get approval. its really unexpected behavior from a reputed company, from last 2 months i need to go again and again to service center but no luck. its really frustrating a customer, i will not recommend any one for Motorola, its worst customer friendly company, Please help me in resolving my phone issue other wise i need to take shelter from court Please find phone detail Phone Name : MOTO E (White) IMEI :[protected] Phone Number :[protected]
                              Motorola have very Poor Service in India. Don't Buy any Product from Motorola.

                              if your product is got some issue, you have a no choice but visit Service Center with no help
                              Worst products from motorola
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                                 Nikhil Rastogi
                                My moto g fallen and its power button got stuck inside. Phone is automatically restarting. I showed this phone to Karnal Service Center (SHOP NO-152, 1ST FLOOR MUGAL CANAL ROAD, KARNAL) and they said it will charge 80% of phone cost (that means 10k of 14k) because they have to change full motherboard. I showed phone to local repair shop and they just took 300 bucks and make that as it was before. Phone is good but service is more then worse. I suggest Motorola to take action against them because they are looting your customers.
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                                   Jchoyi
                                  I had bought a Motorola Moto E for myself on 14-May-14

                                  AS I was very happy with the performance of the product, hence I had recommended it to a lot of my friends.

                                  I had again bought 2 more MotoE for my Relatives. So it is needless to say that I was quite impressed with Motorola.

                                  But last Wednesday ( 20-Aug )Yesterday when on my way back home when I was exiting from the car, my phone just slipped out of my pocket and when I took it ‘I found the screen to be broken’. Now this brings me a lot of Question in my mind regarding the specs of the phone I used & Promoted, as the phone didn’t fall from more than knee height. I have a lot of my friends today who use Indian Brands such as Micromax, Lava etc. and say that they are far better when it comes to the build quality. It survives fall from greater heights .

                                  Before making my decision to buy Motorola MotoE,

                                  I had seen the specs & what impressed me was the fact that Motorola MotoE came with Corning Gorilla Glass 3 .

                                  I had seen the below video of how efficient Corning Gorilla Glass 3.

                                  http://www.corninggorillaglass.com/gorilla-channel/Corning®-Gorilla®-Glass-3-Live-Demo-at-CES-2013

                                  Was Motorola Faking while it said, it has Gorilla Glass 3?

                                  Was it just a mere hype that Motorola wanted to create to make my way back in to the Indian Market?

                                  When I checked online I found that Motorola was replacing broken glasses in countries other than India. So was a sub standard product offered to the Indian market?

                                  I had contacted Mototrola website and it was mentioned that my query would be adreesed in 24 hrs.(Incident:[protected]

                                  1 week has gone by. So I decided to post it here.


                                  Very Very Poor (Corning Gorilla Glass 3) of Moto E
                                  Very Very Poor (Corning Gorilla Glass 3) of Moto E
                                  Very Very Poor (Corning Gorilla Glass 3) of Moto E
                                  Very Very Poor (Corning Gorilla Glass 3) of Moto E
                                  Very Very Poor (Corning Gorilla Glass 3) of Moto E
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                                     pkagarwa
                                    Dear sir/madam My Mobile Screen is damaged within warranty period. I purchased MOTO E(BLACK) vied Order ID no. OD[protected] dated 15/05/2014 through flipkart. A sudden crack came on the screen automatically. earlier it was small crack which has increased slowly over the time and now screen is totally damaged and I am not able to operate the phone at all. This happened within a period of four months of purchase, which is not expected from motorola's product. And the worse thing is that, when I contacted to Motorola's service center M/S media house sanjay palace agra they said for the replacement of the screen I need to pay a sum of rs 2000/- . As per my understanding, the screen should be replaced/changed without any amount when it is under warranty. The problem was in your product why I need to suffer for this. You are requested to instruct to M/S media house to replace my mobile screen or the complete set if required at the earliest otherwise i'll file a case against you in consumer court.
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                                       lalit86
                                      I have bought a moto-x in March 2014. After 2-3 months the phone has serious issues like Bluetooth, Wireless not working, Heating issues, Battery discharge and self reboot. I have submitted my phone with their authorized service center Sikha Communication in Gurgaon and my night mare started. The raised a work order for replacement of the device. Till today I have not received my phone. Despite calling and visiting service center multiple times they don't respond properly. I have called motorolla call center and they ensured to arrange a callback with the status. After waiting for 48 hours I called call center again and got a confirmation to pick up the from service center as the status has been updated. I immediately rushed to the service center but all my happiness vanished as soon as i asked my phone. Their motorola portal was not working due to internet issue in their office. I rang call center again and talk to 3 different people. Got the contact of Saranjeet Singh who takes care Haryana region but as soon as i called him he shouted on me. why the call center has given his number as he not taking care of Gurgaon as its come under Delhi/NCR. I called again motorola call center they gave number of delhi/Ncr guy Mr. Javed which was switched off. I called again and talk to some Senior person there which promised to get back to me by Monday at any cost. Now Monday has gone too and up update. I am still paying the EMI but phone is not with me. Work order Number QRJ/MG/14/00544


                                      Issue with Moto X
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                                         bob0007
                                        I, bought moto e from flipkart dated 2 nd june 2014, there was a problem with sim slots so gave to near by motorola service center at my place in secunderabad, service center name :-sri sai communication mg road secunderabad, gave my handset to them dated 26th june 2014, till now i dint receive my handest whenever i call them, they say it takes few more days to reapair it and is at chennai or banglore service center


                                        mobile phone not yet repaired
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