Motorola Mobility Complaints & Reviews

My phone has been at service centre from 6th april 2015 because of display was not working. Till now i have not get back my phone. I have been calling the toll free number of motorola services they always say sir give me 1-week and we will arrange a call back for you but i haven't received any call from service centre. This is nt a gud thing its spoling ur brand image n ur brand values every time i call to knw abt the ststus they tell this week u have ur phn in ur hand bt all the time i gets a fake commitment..

My phone has been at service centre from 21 march 2015 because of touch was not working. Till now i have not get back my phone. I have been calling the toll free number of motorola services they always say sir give me 1-week and we will arrange a call back for you but i haven't received any call from service centre.

I had purchased a mobile phone handset-Moto G on Aug 2014, manufactured by Motorola and sold through Flipkart-the e-commerce website in India. I started facing reception problem with the device. The issue is- if I am over a phone call, person at the other end is unable to hear my voice clearly or the person on the other side of the phone complains that he can hear his/her own voice, which means that their voice echoes while they are talking to me over the phone. Also, most of the time my phone would be out of coverage, which means no/very poor connectivity. I have given my device for repair at the Motorola authorized service center twice. Initially on 28th February and they replaced the motherboard, but the issue was not resolved. I submitted my device again to the same service center on 7th of March. They initially refused to accept that the device is still not working properly. However, when I showed them a demo by making a call, they agreed to collect the device for further investigation. This time they explained that the motherboard that they had used initially was a faulty one. I requested them to do a thorough check of the device before coming to a final conclusion. I also told them to check if the device is a faulty one, and if required please have it replaced to avoid further inconvenience and delay. After keeping the phone for over 2 weeks and deliberately harassing me with regards to the time line. Below are the reference numbers with regards to my correspondence with Motorola customer care[protected] and[protected]. Finally they delivered my device on March 25th. I have been using the device but to my surprise, the issue still persists. I would like to have my device replaced or would like to have my money refunded in full along with some compensation for the inconvenience and trauma that I had to go through while dealing with the entire situation caused by Motorola by providing me with a defective product and not being able to repair it after taking multiple attempts. I can provide all documents such as invoice copy, warranty copy for the new motherboard. Thanks, Saltanat Mushtaq +91 [protected]

Hello Moto, I am using moto g 2 from last October and I have never face any problem regarding the phone getting heated while charging but from last couple of weeks I have seen that mobile get heated upto 47 degree celcius. What could be the possible reason behind this and if there are any solution regarding this. My email id avha

I have purchased moto handset from flipkart on 07th Oct 2014 and having camera issues since the purchase date. When I clicked with Flash on picture comes Foggy, to repair the same I have submitted the handset to Authorized moto service centre in Pune on 28th March 2015 Still I have not received the my mobile back and still they are saying parts have not came. When I have asked till when it will get repair the answer which I am receiving every time is “Whenever it come we will inform you”. After that i have emailed my problem to Moto Customer Care on 13th April 2015, every time i get similar reply that we do understand your problem, it will sort out soon and we will contact you in 24-48 hours but the fact is problem is yet not resolve and I have yet not received any call. My work order number is: aqp/mg/14/07135 Summary: Order ID -OD[protected] FSN -MOBDSGU2YZEWAVZP Alternate contact number – [protected]/[protected] Service center Address that customer visited – Pc Support, Shop No. 8, Shree Sai Tower, Near Baba Bhide Bridge, 273 Narayan Peth, Pune. Landline[protected] Issue with product –Pictures comes FOGGY WITH FLASH ON Why denial – They are just saying hardware yet not come, whenever come we will inform you… I dnt expect such answer as there should be some time limits within that handset should get repair. I have given for repair on 28th March 2015 and still they say don’t know when it will come. Contact number of service center & Person in charge – Pc Support Landline[protected] Thanks Vishal Jain

I have submitted my MOTO-E to service center located in pune three times for same problem (Phone automatically restart) and each time they take more than 10 days to repair the phone but they are not able to solve the problem.Currently my phone is submitted to service center for 12 days and still they are telling me that they don`t know how much time it will take. This is very poor quality of service and very bad impression to the customer.I have submitted my mobile three times for same problem.This is not acceptable

Bought MOTO G 2 phone online from Flipkart and phone was delivered on first week of Jan 2015. After 2 months o[censored]se phone is dead and past 1 month the phone is with Motorola service center for repair. Still they have not given me the phone back. After many visit and calls to the service center they have not repaired my phone or replaced it with new one. My mobile Handset IMEI No. [protected]

I have purchased MOTO E through Flipkart on 24/07/2014 (Order ID :[protected]) since last 1 day i am unable to talk on my phone If I receive or dial any call voice reaches the other end only while calling through speaker if the speaker is no put on the voice doesnot go through in normal calling.

Dear sir I brought moto E in june 2014.I am facing problem with the mobile since April 2015. The mobile gets switched off by itself without my interference and restarts only on turning on.How to overcome this problem.I still have warranty for the handset.Will you replace it or advice solution.Reply soon.

I have purchase Moto X phone from Flipkart.com on 22/12/2014 Order ID: OD[protected] and within one month it had a some sensor issue. The Flipkart guys replaced on03/01/2015 Order ID: OD[protected] I might have used it for about a month. After that the problem of overheating was noted and reported to the nearest service center (Name of Service Center: Abhigadgets, Opp Vaishampayan Gas Agency, Racca Colony, Sharanpur Road, Nashik) The services center guys said that they have replaced the motherboard but while collecting my phone the issues was not resolved. Now I have re-submitted my phone on 1st April 2015 . I am not getting a resolution either from the service center or the Motorola Customer Care. In spite of regular follow ups with guys the issue is not being resolved.

I purchase moto g2 in Sept 2014 but since last 2 month I am facing problem with it.Problem is about hear speaker, while I call to any person I can not hear his voice while he can hear it. I was facing this problem since last two month but after getting irritate on it I gone to the authorised service center of Motorola in pune at jm road deccan and show them my problem.then customer care executive take my handset and told me to come after 4 days.after 4 days I visited to service center and took my mobile. But when I checked it the problem was as it is.they change hear speaker but steel the problem was not resolve.then again I submit my mobile to service center and they told me to come after some days.then they changed mother board, but when I was gon to there and check my mobile I found that the was not resolved. I also called to toll free no of Motorola in 3 times but still my problem is not solved..so please help me to solve my problem. Its almost 15 day completed that I m not using my phone...so please help me..., .

My name is Shourya, I bought my moto g2 2 months back, it is still under warranty, it was having serious heating and screen blackout issue. i have send it to the Motorola authorised service centre twice but they are not able to clear the problem hence i need a new handset. if my demands are not met i will go to the consumer court contact no - [protected]@gmail.com

Hi Team, I bought Moto G 2 5 months back and from last month i was facing battery draining issue.I visited B2X authorized service center and deposited my phone for repair.After 4 days I made an enquiry about the Phone status they confirmed me that they have changed the battery and now i can collect it.When i visited them my phone was completely discharged and damaged i did not signed the customer satisfaction note and asked them to fix the issue.The service center again took my phone and next when i called again to know the status they told me to come and collect it as no issues was found.On requesting them to fix the frame issue the lady who collected it refused to accept the issues and started disconnecting my call. I am not sure what should i do now.Please help Job Number : AMSGUR000656 IMEI number : [protected] Alternate Mobile Number : [protected] 13 & 14th April both :Complaint Registered Online #[protected] Regards, Shatakshi

I have purchased a Moto G phone in Den 2014 (delivered to me on 25th Dec 2014). There was a software problem wherein at times contact numbers were not getting saved...also when I dial a number saved on the phone the call history shows it as "Private Number', any call coming from those numbers too shows as 'Private Number" this happens with select numbers...one being my sons number! We took it to our nearest service centre, the software was formatted, job No: AMSTHA000073. The problem of numbers not getting saved was resolved. But the problem of saved numbers reflecting in call history as private number is not resolved, we are told that the motherboard has to be replaced & for this we will have to leave the phone at the service centre for 15 days...HOW AM I SUPPSED TO FUNCTION FOR 15 DAYS WITHOUT A PHONE? Why is a new phone giving me so much of problems? I dont mind if you can provide a stand by phone & get my phone repaired but I am NOT in a position to buy a new phone to use till this phone starts working! This is NOT Expected from Motorola!!! Request you to please help resolve the issue at the earliest.

Dear Sir, I have purchased Moto G (2nd Gen) Handset on 08-Jan-2015 through Flipkart.com online shopping. The invoice number is # BLR_WFLD[protected]. I am facing problem with this hand set, these are - 1. Loss of connectivey, no network, no signal. This handset is not detecting network and always no signal. This is a big problem. Kindly resolve the issue or refund the amount. Regards, Vinod Patil [protected] Plot No.26/ A Servye No. 453, Dr. Zakir Husen Colony, Near Gadege Baba Chowk. Jalgaon 425001. Maharashtra.

Hi, I bought a Moto G handset from flipkart in June'14 and got some blue spots on the screen. I visited the chandigarh service center but they are saying that it is a torn of the pixels. But that blue spots on my phone have been moving on screen ( like it was in left center of the screen but slowly it was dragged automatically to Bottom of the screen). They are asking for a Screen replacement of Rupees 5100 ( although my phone is under warranty of 1 year). My concern is If the pixels were broken of the screen then how could the blue spots are being dragged automatically on screen. I would like your genuine feedback on this matter. NOTE: 1) Touch of the screen is working properly.

This is reference to my Mobile handset Moto G 2nd Generation which is purchased on 07th Nov 2014 through Flipkart (IMEI no - [protected]) Phone is working normally and suddenly mobile display blank problem is coming and i m not able to operate the phone than i gone your service center located at thakkar mall, Borivali west, Mumbai, your authorised representative checked the mobile and said that display is not working and will resolve within 7-8 days, and i told them, plz arrange to porvide me alternative phone ( standby phone) but they said that there is no provision by motorolla to provide alternative handset, It means customer purchase new phone. I am very painful to write this that why customer is purchase such expensive handset if handset is under repairing and u will not provide alternative handset till handset is repaired and why require to repair if customer is purchase new phone forcefully. and also I am surprised that i did not received any call and i am trying to call from last 4 days on phone no 28334420, but did not get any response, these is Motorola service I did not seen this type of services which is provide by your company and also in my opinion this type of services is not good for company growth all the above detail i have already mail to you many times but i did not get any reply and i got one mail that your device to be reday on 13th apr, nut today i call your service center than they told me that parts is not coming form company, phone will be repaired after receipr part from company. if i did not get amy replay and solution by day end that i will filled complaint in consumer court agst you i am very dissatisfy from your service Yogesh Jain [protected] [protected]

Dear Sir, Due to Moto E auto on/off Complaint i handover my mobile to Kumar Electronice, Tirunelveli (authorised Dealer For Motorola), they told me it is a free service we will change the board and you can get the mobile back within 15 days...after 10 days they called me and demand Rs.3500 to change the board but i refused to give the amount so i get it back but my mobile was damaged (with broken Touch Glass)...Please do needful actions i have attached an evidence.. Regards Edwin [protected]

When phone is under WIFI network, poor connectivity in Making/ receiving calls. Callers CANT GET THRU without getting any busy/ other tone. Same way, you also cant make calls. If the wi fi is disabled, phone works fine for both incoming and outgoing calls. Using Airtlel in India - have changed SIM card, updated software to lollipop 5.1 but problem is unresolved. Motorola Service center is unable to provide any Solution. Kept device at their service center for 12 days but couldn't diagnose the problem. Left with no solution, got back the phone. Investment of 44 K gone down the drain. Be careful before buying. May contact at [protected] Motorola support complaint 28th Feb ref no #[protected]

Dear Team, Motorola Customer Reference number:[protected] I have given my phone to Motorola Service Center, Prodcon Tech Services Pvt Ltd, (Andheri East, Mumbai) on the 18th March 2015 and today is the 10th April 2015, 22 days have been waiting to receive my phone. My phone is in warrant period. Service problem - Bluetooth / wifi stops working (faulty motherboard) & back panel issue. Every time I call Motorola customer care[protected], they tell me I will receive a call from RSS team in 24 Hrs. Last time when I called customer care on 7th April morning, I was assured that they have replaced the mother board and the external back cover shall be sent on the 9th April and I would get the phone on the same day or the next. The same day, on 7th evening I got a call from the service center asking me to collect the mobile, saying it is ready. I was surprised it happened so quick. When I asked him if both parts is replaced, he said the motherboard is replaced but the back part is not replaced. I insisted on having that replaced as well and he said if you want that then it will take more time. Possibly mototrola and the service center must have spoken to give away the phone saying it was ready. On 9th April after I contacted the Service center, they said they haven't received the part yet. Same day, when I contacted Motorola Customer care they said they have escalated matter to RSS and another 24 hrs, I will get a call. Today on 10th April when I called them, at around 9.15 pm, I was told that I will get a call from Ramesh, on 11th April. When I questioned that when I called on 9th and they had told that they have escalated the matter and I would receive a call in 24 hours, they said "Sir 24 hours matlab do din tho hota hai naa" I fail to understand, when a mother board is replaced by a week, why is the other part taking so long. When the escalation happens why is there no solution. Everytime I call there is only one sentence saying "We have escalated your matter" I have been a loyal customer to Motorola since the time of Razor, L6, L7 and many more models have used, but now the company's behaviour makes me regret taking a decision to buy a high end model of motorola. I am using a basic phone that has very low voice reception and quality, facing lot of problems even in basic voice calls forget using any apps. Other then phone follow ups to the service center and to motorola customer care, I have also followed up on mails to email id Motorola India <[protected]@mailwc.custhelp.com>. I doubt this email id as there is no motorola domain in the email id. If there is any other id please let me know and if any steps I need to take. I am going through a lot of loss in business communication, kindly help. Regards, Krishna [protected]