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Motorola Solutions Complaints & Reviews

www.motorolasolutions.com

1.4

Updated: Oct 28, 2025

Complaints 1864

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520

Unresolved

1344

So far, so good. Motorola Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Motorola Solutions will keep up the work and continue to help more customers with their concerns even better 🤝

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Motorola Solutions reviews & complaints page 31

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Address: Jaipur, Rajasthan, 302020

Website: WWW.MOTOROLA.IN

There is a minor bubble and lines on my motorola x force's screen and your service center person told that its a crack.
Purchase date[protected]
Complain date[protected]
Only in 17 days there are lines on screen and your service center is not doing there work properly in jaipur. They didn't checked my phone properly and were also very rude to me.
I need immediate solution and replacement of my phone.
Looking forward for resolution asap.

Aug 6, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2017

Hello, Harshal.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

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Address: Visakhapatnam, Andhra Pradesh

From the first day. I facing a problem that. When i answered a phone call my voice is not receiving to the person who am i talking, literally total clam. But i receiving the voice of that person. But after restarting the phone that problem is solved, but again it raising. Please give me reply as fast as you can. I can't face these problem anymore. Its is irritating.

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2017

Hello, Anakapalli.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

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Address: Meerut, Uttar Pradesh, 250002

Sir,
I have purchased moto g play in feb 2017. But before 20 ago in my mobile not listen noise.
So i m go in your service center in meerut at dated 27.7.17 in service center say his speaker are change. And we are inform you. But i have three visit in service center they are saying not
Equipment are available.
I am fully fir stated from service center. Kindly resolve my issue as soon as possible
Otherwise i am going in consumer form.
Waseem akram
[protected]

Motorola Solutions customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by aazain SIR,
I AGAIN REMAINDER TO YOU I HAVE NO SOLUTION ABOUT MY HANDSET AS SPEAKER PROBLEM AS A SAME FROM MOTOROLA COMPANY.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2017

Hello, Waseem.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

aazain's [Complaint's author] reply, Aug 19, 2017

SIR,
AS A SAME PROBLEM ABOUT MY HANDSET REGARDING SPEAKER PROBLEM.
KINDLY RESOLVE THE ISSUE AS SOON AS POSSIBLE.

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Website: [email protected]

I have submitted my mobile set moto 4g 32 gb to new tech auth. Lenovo service centre. Through complain no. 2444 dated[protected]. It was 2nd august 2017 for collection the mobile. But, they neither send a complain registration on my register mobile no. [protected] nor the solution message. The imei no. Of my mobile set is [protected]. I have phoned many times, but they didnot answerd me. So, kindly rectify this... Amresh..

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 17, 2017

Hello, Amresh.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support

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Address: Gurgaon, Haryana, 122001

Dear sir
My moto g4 plus given in moto service center gurgaon sahara mall on dated 8 july, they return my phone without repair after one week, and said to go sikanderpur service center near metro station, i shown my mobile on dated 20julywhere they said that mother board not working, and will be exchange with new one, now 1 month gone but till now i have not received my phone,
Please do needful

And let me know about the time required in mobile exchange

Regards

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V

venkatesh kolluru

from Hyderabad, Telangana

Aug 16, 2017

I purchased my moto g4 plus mobile one month back.I got a bended phone. Now its not workimg because of heating problem.so i went to service centre, people over there are refusing to repair my phone as it is a dent one. They are saying warranty is void as your phn is bended.They are charging nearly 6.5 k what i have to do now .

Motorola Mobility Customer Care's response, Aug 16, 2017

Hi Venkatesh,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Sharma,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

Y

yazvinder

from Noida, Uttar Pradesh

Aug 18, 2017

I have purchased my mobile phone Moto G(4) in October 2016..
I was facing touch screen issue from last 2 months like...
sometimes touch screen is automatically seen pressed at a particular area "9 key of dialer".
it is also pertinent to mention that the problem was not permanent as i[censored] rubb two three times
after locking the screen it works good. but after some time or say locking or unlocking the phone many times the problem again arose.
so... in nutshell the problem purely related to touchscreen problem. no other issue at all...

so for this reason I visited the above said service center and they have deposited my phone for around 2 hour and after 2 hours the executive (lady) told me that your screen need to be replaced and as your phone is swatted you have to pay 5600 only as your phone is liquid damage... they have also given in writing to me (copy attached)...inspite of phone is still under guarantee...
Now the flash of the phone is not working and battery is not charging...
I think flash and battery has been replaced by above service center...

yazvinder's reply, Aug 18, 2017

service center is situated at F 26/4 Okhla Phase 2,
Nathu sweet Main road, Adjoining Yamaha, New Delhi, Delhi 110020

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Address: Mumbai City, Maharashtra, 400101

Website: motorola moto m

I purshased moto m in feb 2016 not even 3 mnths i had to rush to service centre because of the bad battery issue. Latter on they replased the charger cord stating that the charger has a problem nw again in 6 mnths of cell purchased it is givin problems like battery takes long to charge. Battery gets drained so fast. Cell gets switchd off automatically. I am so fed up of the cell since i hav purchased it. Shall i leave all my work an keep visiting the service centre in every 2 months?? Is it for that i have paid rs 18000/- cell phone atlest dosent giv any issue till a year but this cell is giving issues in every 2 months.. You guys better give me a replacement of the cell or else i will see to it that i go to higher authorities but i am definately nt going to let my money go waste.

Aug 9, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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M

Mani@12345

from Hosur, Tamil Nadu

Aug 16, 2017

Two days before bought a Moto E4 mobile. This mobile automatically restart and again starting mobile automatically on Do Not Disturb mode and battery also dry condition

Motorola Mobility Customer Care's response, Aug 16, 2017

Hi Mani,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Maseerah,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Anand, Gujarat, 388001

I had moto z play device. One day it was suddenly restarted and all wireless connectivity like bluetooth, wifi, wifi-direct stopped working. My device in service center from 15th july, 2017. Still they are giving me reply its under process. They tell me everytime, this problem solved and new problem has been created about touch than camera & flash.

Motorola Solutions customer support has been notified about the posted complaint.

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K

krishna nadhani

from Kolkata, West Bengal

Aug 16, 2017

With respect and agony I am complaining that my moto e4 plus has a display issue
And it is not resolved
Within such some days a great problem arose
I want replacement of my phone hence a strict action can be taken
Your service center air voice is also not paying any heed or supportive actions
Kinfly look into this matter as soon as possible

Motorola Mobility Customer Care's response, Aug 16, 2017

Hi Krishna,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Kartik,
We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.
Thanks
Motorola Support

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I have a Moto G4 plus cell phone which I bought on 16th August 2016 from Flipkart. It has a one year warranty. A couple of months ago I started facing the ghost touch issue with the phone. Because of time constraints I couldn't take it to the service center. And today when I went the guy said we are closed for the day. Upon mentioning the warranty he said that if you've bought it on 16th, the warranty expires on 15th. I'd also like to point out that the phone was delivered on 18th. That aside he told me he'll charge a minimum of Rs. 650 to resolve this issue even thought it's a Motorola service center and not a third party service center. My question is first of all why do I have to pay for a hardware issue that's a manufacturing defect. Secondly if I paid the money online on 16th how is my warranty expiring on 15th. Address of the service center is - 759/55, FC Rd, Pulachi Wadi, Deccan Gymkhana, Pune, Maharashtra 411004

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Astha,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support

A

Astha_91

from Pune, Maharashtra

Aug 19, 2017

Hello,

I have registered a complaint on - https://motorola-mobility-en-in.custhelp.com

For your information please the first complaint I registered regarding the issue was on 19/12/2016. A little over 3 months from buying the phone. Reference ID[protected] with subject 'Display Flickering'. Another issue was raised the same day with ID '[protected]'. I had called the company customer care again on 16/08/2017 - ref. ID[protected]. And the latest complaint I registered online - reference ID[protected]. After three service centers and multiple visits and calls, this is the kind of service I have been provided. As a working professional this is not the only thing in my life. You guys should try to respect the hard earned money a person puts in to buy a phone.

Text of the latest complaint that I faced on 16/08/2016 -
I have a Moto G4 plus cell phone which I bought on 16th August 2016. It has a one year warranty that ends today. About 6-7 months ago the screen was not working properly. I registered a complaint with customer care and they gave a few solutions none of which worked. I called the service center, no one responded. I went to service center but due to the crowd there I was asked to come later. I have been busy with work since and could only go again yesterday. Two of the service centers mentioned on your site, Kavya enterprises and TechRel in Global Services, FC Road, said they do not cover phones under warranty. I went to the third center, which is on 1st floor, Shirole building, above Pashankar auto. After spending hours waiting I was told that this will not be considered under warranty because I have multiple small dents at the bottom now. For a ghost touch issue which is a manufacturing defect, they are asking me to pay 6000+ for a phone that cost me 15000. The screen is not damaged even one bit but because of the small dents at the bottom they are asking me to pay for it. My warranty expires today. Why is the customer being charged for the companies fault? If not repaired under warranty I will anyway purchase a new phone but it's a pathetic display of greedy service from your end. I have been leaving work and running around to get it repaired and this is the nonsense I get to hear. I called customer care again and they said you don't have to pay for the screen but get the dents repaired. To which the service center said, these things come together and you'll have to pay for both.

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Address: Lucknow, Uttar Pradesh, 226016

It's not been a month since I am facing problem with my phone active display is not working and I am very upset with this. Please be quick and solve this problem. I have tried everything but not able to resolve it. Restarted my phone many times but it's still not working. I want quick and permanent solution and why this is happening and if there's any kind of serious problem replace it this phone is still under warranty.

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Komalisha,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support

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Address: Lucknow, Uttar Pradesh, 226022

Respected Sir/Madam

With the reference to the caption subject I want to state that I had purchased a Moto G plus 4th Gen on date 23/8/2016 .I went to your Motorola service (address as mentioned above in subject)centre for reparing of our mobile's camera but she told me u will have to pay for this reparing cost around its cost 850.00 rupees as camera is not cover under warranty period.Kindly tell me is camera not cover under warranty period plz do the needful as soon as possible.

With Regards

Nav Nidhi Yadav
[protected]

Motorola Solutions customer support has been notified about the posted complaint.

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Venkatesh 12

from Chirala, Andhra Pradesh

Aug 14, 2017

I purched moto g4 plus in october2017. Last 4days it is not charging. Press power button the screen is not showingcharging.idont know why it is happen .

Motorola Mobility Customer Care's response, Aug 16, 2017

Hi Venkatesh,
Please walk down to our local service center for further assistance, here is the link http://bit.ly/MASC_IN
Thanks
Motorola Support

A

Akiwate NB

from Nashik, Maharashtra

Aug 14, 2017

I have purchased above device two months back. The system has crashed while doing the RESET. I have given it for repairing of approved service station in PIMPRI, PUNE(411018). Even 15days of follow up and commitment neither is repairing nor giving the commitment. Either repair it fast or replace it with new handset.

Motorola Mobility Customer Care's response, Aug 16, 2017

Hi Akiwate,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 16, 2017

Hi Nidhi,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Hyderabad, Andhra Pradesh, 500084

I have submitted my mobile phone for repair in kukatpally motorola service center. But no response from service team is coming. Everytime they say 1 more week. It has been a month and no progress has happend. My job no. Is 12903. Is it so difficult to get a screen change in motorola. Didnt expected from motorola. A pathetic way to manage your customers. At least you can intimidate people, if it is so difficult to get the parts. There is no knowledge on your employers behalf. Kindly, if possible do reply. Hoping for a positive response. If it is not difficult you can contact [protected].

Regards
Shashank

Motorola Solutions customer support has been notified about the posted complaint.

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M

Meetjuber

from Pune, Maharashtra

Aug 14, 2017

I'm facing problem regarding my contact no and name mixing with any contact no and contact name to my contacts list.

Motorola Mobility Customer Care's response, Aug 14, 2017

Hi Meetjuber,
Please reach out to our local Customer support: http://bit.ly/1hTXrcG for further assistance, Thanks.
Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Shashank,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: 500081

Website: I purchased it from flipkart

I purchased this phone in Jan 2017, and since then i m frustrated. Every other something or the other problem comes up. Some days battery drains out suddenly. Sometimes phone mic stops working, keyboard hangs. Poor network reception, i have to restart the phone to get network signals back. I short I am highly disappointed with this phone. My faith in MOTO is lost. I ran from one service center to another. MOTO service center says go to lenovo. WTF. I have purchased a MOTO phone. I should be getting all services at MOTO service center. I want to return this phone and I want my money back.

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Address: Mumbai City, Maharashtra, 400021

Dtae of purchase-20 oct 2016
Date of incident - 15 may 2017
Invoice no - ka-blr[protected]
Name - billing addrass-ps parab - 44 bajaj bhawan, nariman point mumbai 400021
Shipping address. Ps parab 203, sahayog appartment, ganeshwadi, panchpakhadi thane west.

I bought a moto g4 20 oct 2016. I have a problem with my mobile is... A screen burn/ghosting everywhere on screen - status bar, navigation bar, even if i open an app for like 5 mins some part of its printed on the screen. It's veey annoying as it's only supposed to happen with amoled display.
There for it is my request you to kindly change the mobile or refund the paid amount immediately. Thanks ps parab [protected]

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pankajbadaya

from Coimbatore, Tamil Nadu

Aug 14, 2017

After changing of my Moto G4 screen my phone is heating like a iron, u can't event put that phone in your pocket not even hold in your hand. And even Worst service center i ever had seen in my life. They even don't resolve your problem and make you wait for min 1.5hrs. This problem is with Jaipur service center.

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Address: Dibrugarh, Assam, 786001

I am using moto g5 plus from last 6 months. I bought it from amazon in january. Recently while clicking photos by rear camera i have seen that there is a small black patch in every pics. Then i saw the previous pictures from before then also i saw that the photos have that patch but it was slightly small in size. Can you tell me what problem is this and what to do. There is no crack or anything in the camera lens.
Hope that you will resolve my problem and i will get a solution to this. Thank you

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Silpisikha,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Dhanbad, Jharkhand, 828205

I am very fed-up of with this mobile and the service centre too. From the beginning i am facing my motorola g4 plus shutdown automatically issue and for that i have given my mobile to the service centre for very lon time but the problem remains same.
So, lastly i am requesting to u that plz give me the solution for that.

Regards,
Arup kumar ghosh.
+91 [protected]
Mail:- amit. [protected]@gmail.com.

Aug 7, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Amit,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Wayanad, Kerala

I buy a new phone on 9 august 2017
Battery is very poor and changing is also very very slow i buy this phone for rs: 16, 999 i save my money and i buy this phone please give me a phone please
I don't have money to buy a new phone please provide me a phone please moto
Please this is my last wish camera also not good in moto i love moto so much
That's why buy moto phone

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Navaneeth,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Durg, Chhattisgarh, 490020

I get this mobile from flipcart a week ago. And my front camera is not working. And the mobile is getting very heat after using browser. My delivery address is in patna bihar. But now i am present in bhilai chhattisgarh. What can i do.
I want replacement according to the terms of flipcart, at my present address bhilai chhattisgarh.
My delivery address 1150 km away from my present location.

Kindly help me sir.

Motorola Solutions customer support has been notified about the posted complaint.

Aug 21, 2017

Updated by vikramjit prabhat Sir,
Flipcart send me a damaged product, and when I send a replacement request according to there terms and conditions within 10 days. They rejected my request.
Service of Flipcart is very worst, Amazon is very very better than Flipcart.
Please help me soon sir, I am finding myself astonished by Flipcart.
I am sending the attachment of my bill and the rejected request by Flipcart.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Vikramjit,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

vikramjit prabhat's [Complaint's author] reply, Aug 14, 2017

My front camera is not working, when I go to the camera option, the option of front camera is missing.
There is a heating problem of this device when i play online game or using browser . Only after 30 minutes my phone gets heated very much, when I play online game.
So kindly help me and resolve my problem soon.

J

Jeetu Matta

from Mumbai, Maharashtra

Sep 26, 2017

A front camera is not proper n clear only while using video recorder or while video calling, whenever i am using the screen is getting dark or somewhat black, please take this cell phone back, I don't want it and give my money back...

V

vikramjit prabhat

from Indore, Madhya Pradesh

Sep 26, 2017

Moto have Very worst reply .
Now I m thinking that I made a very big mistake by purchasing a Motorola phone.
ND I suggest every one not to buy a Motorola phone bcz of it's worst complain resolving stand.
I want to give zero star to it's costumer care service.

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I have purchased moto g4 plus on june 2016 vide order id[protected] and i approched sri valli communications tirupati andhra pradesh india - 517501 for replacement of turbo chatger in warranty period. They have regf the same online vide no. Srvjy[protected] on[protected] but till date not replaced and nearly 20 times i approached but no responce. Kindly replace immrdiately.

Aug 6, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Teju,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Suppport

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Address: 190004

I purchased moto g5 plus and received it on july 5th. As announced my motorola a lenovo company on the launch of moto g5 plus that it is a volte set. When i received it, there is no volte option in the status bar. I tried to call ur customer support but was not satisfied. I go call form your side yesterday but he denied motog5+ a volte set. Many of my friends are able to get the volte option but i'm not. If my issue is not resolved soon enough. I'm going to complaint in the consumer court of india. Because here a customer is deceived and product is not delivered as mentioned by the company or it's market places...
Regards,
Mushtaq ahmad
[protected]

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Mushtaq,
please send across your details to [protected]@motorola.com referring to this post.
Thanks
Motorola Support

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Address: Darrang, Assam, 784125

Sir,
I have purchased a moto e3 power from flipkart on september 2016. But now there is problem in battery. I am from assam where there is only one service center in guwahati but there is no stock of battery. I have search on various ecommerce sites
But it is not available. Please give me solution or where i could find the battery./urgent/

Thanks

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Aug 14, 2017

Hi Cornucopia,
Please reach out to our local Customer support: http://bit.ly/1hTXrcG for further assistance,
Thanks.
Motorola Support

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