Jul 22, 2017
Updated by Satzmechies She disconnected the chat without response
7/21/2017 Live Assistance
https://motorola-global-en-uk.custhelp.com/app/chat/chat_landing/first_name/Sathishkumar/email/satz.mechanical%40gmail.com/prod/8524 1/2
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Chat
Indhu: Hi, my name is Indhu. How may I help you?
Indhu: Greetings from Moto and Lenovo. How may I assist you today?
Sathishkumar: Hi
Sathishkumar: Can u connect with me to India team
Indhu: Sure.
Indhu: Please be online while I transfer your chat to India support.
Sathishkumar: Thanks
Indhu has disconnected.
Subrata Sahoo: Hi, my name is Subrata Sahoo. How may I help you?
Subrata Sahoo: Good Afternoon! Thank you for contacting Motorola.
Sathishkumar: Hi
Sathishkumar: Can u check this number[protected]
Sathishkumar: For my compliant regards
Sathishkumar: I didnt get any update
Subrata Sahoo: I would like to inform you that just now I checked that your issue already escalated to the senior
team and they are coordinating with the service centre to resolve your issue at the earliest.
Sathishkumar: When they will resolve
Sathishkumar: Give me exact date
Sathishkumar: Already more than 50days
Sathishkumar: Think from customer perspective
Subrata Sahoo: i would like to inform you that I will share the details with the concern team and make sure that
you will surely get a call back with in 24 hours of time.
Sathishkumar: Madam are you there?
Sathishkumar: I didnt get any respond
Sathishkumar: Check that reference number
Sathishkumar: She also told exactly same thing
Subrata Sahoo: We have escalated your case and we requested a callback from our senior team. However, due
to some mishap the call couldn't be done.
Sathishkumar: Give me request number for this chat
Subrata Sahoo: We will escalate this case again on a high priority to make sure you receive a call back as soon
as possible and with a positive resolution.
Sathishkumar: Thats fine
Sathishkumar: Give me the complaint number for this chat
Subrata Sahoo: I would like to inform you that you may get a complain number on your registered Email id once
the chat will disconnect.
Sathishkumar: Last time i got that complaint number in the chat itself
Sathishkumar: If you wanna i can share the chat with u
Sathishkumar: I saved it
Sathishkumar: Please provide me compliant number
Subrata Sahoo: I would like to inform you that the complain number will create after disconnecting the chat.
Sathishkumar: Shasniya PV: Your device complaint number is[protected]
Sathishkumar: See that
Sathishkumar: She given the compliant number before the disconnecting itself
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Sathishkumar: How its possible over there
Subrata Sahoo: Yes, you can revert to us with the same complain number.
Sathishkumar: I dont wanna same complaint number '
Subrata Sahoo: I would like to inform you that this is the complain number which is escalated to senior team.
Sathishkumar: I wanna compliant number for this chat
Sathishkumar: Please give me
Subrata Sahoo: So as I told the complain number will create after disconnecting the chat.
Sathishkumar: Yesterday also i pinged with some customer care person she didnt give a complaint number
Sathishkumar: Also i didnt receive email
Sathishkumar: How Shasniya PV Can give complaint number in the chat itself
Sathishkumar: Why not you?
Subrata Sahoo: I would like to inform you that you can revert back to us for the complain number if you will not
receive any complain number.
Sathishkumar: Can u get my question or not
Subrata Sahoo: No, the incident number she provided to you was the escalated complain number.
Sathishkumar: How Shasniya PV Can give complaint number in the chat itself
Subrata Sahoo: No, the incident number she provided to you was the escalated complain number.
Sathishkumar: Ok
Subrata Sahoo: Thank you for contacting Motorola. Have a great day.
Sathishkumar: I hope i will get complaint number
Subrata Sahoo has disconnected.
Jul 22, 2017
Updated by Satzmechies Today chat assistance. Without proper response she disconnected
7/22/2017 Live Assistance
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Disconnect
Chat
Bichitra : Hi, my name is Bichitra . How may I help you?
Sathishkumar: Hi
Bichitra : Welcome to Moto & Lenovo. It is a pleasure to have you on this chat today.
Bichitra : Hello Mr Satz
Sathishkumar: I gave my mobile for service in motorola show room
Sathishkumar: Almost 55 days over
Sathishkumar: I didnt get any response
Bichitra : I am sorry to inform that you have reached the United Kingdom customer Support Chat Service. We are dedicated to assisting
only UK customers.
Bichitra : However not to worry, I will transfer the chat to the India Support Team. They will assist you with this.
Bichitra : Allow me a moment to transfer the chat to India Queue.
Sathishkumar: I knew this UK chat. Am from India. Can u help me regarding my issue . Bcoz am not getting proper response from Inida
team
Sathishkumar: Can u help?
Sathishkumar: Or u will transfer
Sathishkumar: ?
Bichitra : I am sorry, we will not be able to assist you as the device is purchase from India and we do not have information.
Bichitra : Allow me a moment to transfer the chat to India Queue.
Sathishkumar: Sure
Bichitra has disconnected.
Shasniya PV: Hi, my name is Shasniya PV. How may I help you?
Sathishkumar: Hi
Sathishkumar: I gave my mobile for service in motorola service show room
Shasniya PV: Good Afternoon!
Sathishkumar: Its almost 55days over
Shasniya PV: May I know the jobsheet number?
Sathishkumar: Am not getting proper response
Sathishkumar: Can i raise consumer compliant
Sathishkumar: ?
Sathishkumar: Image
Your question has been received. You should expect a response from us within 24 hours.
Subject
Motorola Service Issue
Question Reference #[protected]
Date Created: 18/07/2017 03.04 PM
Date Last Updated: 18/07/2017 03.04 PM
Status: Unresolved
Sathishkumar: Please refer this for ur reference
Sathishkumar: U will get all details
Shasniya PV: Sure, please give me a minute.
Sathishkumar: They mentioned within 24hours they will response
Sathishkumar: but i didnt get any response
Shasniya PV: I am sorry to know that you have not received any call back from our concerned team.
Shasniya PV: I apologise for the inconvenience caused to you.
Sathishkumar: If i called that service show room they are answering cool manner. We didnt receive parts . Go and compliant wherever u
want.
Sathishkumar: Give me higher authority email id
Shasniya PV: I will share your feedback to our concerned team and they will communicate with the service centre and do the needful.
Sathishkumar: I asked them clearly how many days it will take. They stated clearly it will take 1 week. thats y i gave my mobile
Sathishkumar: Madam, When they will do the needful service ]
Shasniya PV: I am sorry for the bad experience you have experienced from our service.
Sathishkumar: Everyday am connecting with ur customer care people. Always am getting same response
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Shasniya PV: However this time without any fail you will get the call back from our concerned team.
Sathishkumar: I have all chat history
Sathishkumar: Am going to raise consumer complaint
Sathishkumar: Am mentally stressful madam
Sathishkumar: Give me reference number for this chat
Shasniya PV: You can use this reference number for[protected] further assistance.
Sathishkumar: Madam, Please give me separate chat reference number for this current chat
Sathishkumar: When my problem will get resolve
Sathishkumar: Give me confirmation date
Sathishkumar: Please respond
Shasniya PV: I would like to clarify you that without closing this chat I will not get this chat reference number, once I close the chat then
only I will the reference number so that now I am not able to provide this chat reference number. However you can use the escalated
reference number[protected].
Shasniya PV: Our senior team will contact you and update the confirmed date.
Sathishkumar: When i will get response
Sathishkumar: How many 24 hours i need wait
Sathishkumar: Please response
Shasniya PV: I will share your case today to our concerned team and I will arrange a call back by the end of the day.
Sathishkumar: Are you sure ?
Shasniya PV: Yes, I will share your concern as high priority.
Sathishkumar: Suppose if i didnt get any response. What i can do from my side ?
Shasniya PV: I am sorry for the confusion, Our senior team is not working today So I can arrange a call back on Monday. Please accept
my sincere apologies in this regards.
Sathishkumar: Haha
Sathishkumar: Monday i didnt get response. What i can do
Sathishkumar: Can u check my mobile status from your side
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 864000 seconds.
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
-Motorola Support