Motorola Solutions Complaints & Reviews

I am really disappointed with the motorola team both in the service centres and in the customer care, i purchased a moto m this gone february 2017, after a few months my volume buttons started giving me problems and then after a few more months it was my power button to do the same. So just like any other normal customer i went to the service center in kotla, south delhi to get my phone fixed. And so i got to know from the staff over there that i cannot be given any warranty as they think the sweat from my hands might have gone inside the power button while using the phone so it has liquid damage and my warranty is null now. Someone should give your team kudos for first making a phone whose power button deteriorates itself after being used conventionally and then you just refuse to provide any warranty which i am rightfully entitled to. I think motorola should stop making phones if they cannot make quality ones, i really do not see motorola raising the bar on terms of quality as well as service to its customer. I will never ever go for a motorola phone again and neither anyone in my family. Really made me feel disappointed about the whole process and the lack of empathy for the customer. I never spilled any water on the phone, never dropped it in any sort of liquids, never even dropped it on hard surfaces.
All i get from the team is the blame that my phone's power button is annihilated by the sweat in my fingertips which i use to lock and unlock the phone. When i asked them how much would i have to pay to get it fixed the answer i get is to leave my phone and go and that they would respond to me after a few days with a price check on how much would it cost to me get my phone repaired during my warranty period.
Very unprofessional attitude i got to face with your staff today, it would have been better if i would have gone to a street vendor to get my phone fixed and he would have done it quickly and at a very cheaper price.

Address of the service center:
A-180 sukhdev market
Kotla, south delhi
New delhi

Dated: 21-07-17

Contact details:
[protected]@gmail.com
Email if you can get my phone fixed!

Hi team,

I am having a moto x play phone. Warranty of my phone is going to complete on 11 august 2017. Today i visited to service center located at noida sector 18. Only my charger is not working, my phone is working fine and getting charge with other turbo charger. But they are asking to submit my phone also and also saying your data will get loss even though there is no any problem in phone.
They are also saying i have to submit my phone today only other wise you will not be able to complain again. I have to much data in my phone and i can't submit it on demand. Please help me in getting a new charger.

Address : j-34 basement, sec-18, noida u. P, near center stage mall
City or area : noida
State : uttar pradesh
Pincode : 201301
Phone : [protected]
Mobile : +91 [protected]
Email : [protected]@gmail.com
Landmark : near center stage mall

Dear sir

I have handed over mobile for speaker replace to your indore motorola service centre on 01.07.2017 but they have not replace it til date. I am visiting your service centre on daily basis but regret to inform that everyday your customer care executive telling me to visit tomorrow. Its more than 15 times i have visited your service center. Is it the way to handle customer???
If you can't correct it kindly inform them to handover back my mobile immediately. I can get it corrected within 30 minutes outside. If i will not get prompt response in 2 days then left with option of legal action.

Awaiting your response

My mobile receipt no. Srgjr[protected] dt.01.07.2017
My email id is [protected]@gmail.com
Thanks

P. S. Rathod
Contact no. [protected]

Hello,

I purchased moto g5 plus 3 months back, and now the touch pad is not working. I visited the services center (Vashi, navi mumbai) they took my phone and confirmed that there is not liquid damage & will repair my phone in warranty and will give back to me after 7 days.
I don't wamt an repair, i want this phone to be replaced as this is an internal damage & this phone is in warreanty, i purchased it just 3 months back, i'm a long time motorola user, don't make me lose my trust in motorola products.
Please reply what can you do for me to get it replaced.

Regards,
Ruturaj jadhav

This is your fraud service centre in karnal, haryana
New mass communication
152, ist floor, mugal canal market, karnal, haryana

My name is ravi khokher & my no. Is [protected]
Rishi nagar, karnal - 132001 (Haryana)

Your fraud service centre in karnal, haryana (New mass communication)
Your fraud service centre in karnal,
Your fraud service centre in karnal,
Your fraud service centre in karnal,
Your fraud service centre in karnal,
Your fraud service centre in karnal,
Your fraud service centre in karnal,

I had purchased motorola g4+ on[protected] with order no. Order #[protected] i had immediately informed amazon and motorola that i'm unable to use phone during charging as there's auto-touch issues in the phone while charging till date i had contacted service centers, toll free nos. But they dont have any specefic time that in what time this issue can be resolved also they don't provide any stand-by phone and as i customer i will have no idea about how much time will it take in service center. Ihad visited service center today and i had been fooled by toll free no. I wasted my valuable office time by 2 hours and still no solution for my problem i'm so much mentally haressed by motorola please help me in this case.

I baught a moto g 4 plus in august 2016
And this phone display is auto work in after some time...
I contact to moto service center agra (U. P) he asked me display has fault and this changed in 15 days.
I am going to service center nd collect my phone nd after 15 days bt show my thats problem not b sloved nd my phone back nd answer he is ok...
Bt i not setisfied plz help me nd repair my moto g4 plus...in warranty

I bought moto z play 1 month before. I just have it in pocket protected with screen guard but it was cracked and display not working. I asked with service center they said the display gel got leaked, to repair it will cost rs.13000inr. Is that display that much weak? We didn't see this happens with any other smart phones. We must need replacement or it must claim under warranty

Hi sir,
I m moto user n i had given my phone to service center at bhubaneswar on 15.06.2017, it's been 1month and no positive response coming from the service center side. I called a no. Of times but no one is receiving my calls, given complaint online as well but they are also not working on my issue. A very very bad servicing you are providing, if you people have no time n ability to satisfy moto users, than why the hell u guys had open service centers. From last 20 days i m calling back to back but no response. One of your person who is working at moto service at bhubaneswar replied rudely and scream on me telling that 'we are not going to repair your phone, you can come and take your phone back or else i ll throw it". This is the way to talk n sort out customer's issue. M very much in problem, kindly keep my mail in priority basis n do contact me about my phone.

Shivani mundra
+91-[protected]

Hello,

I recently purchased a moto g5 plus through www.flipkart.com and the power button is not in a working condition. It has been jammed. Let me say i am surprised at the poor quality of the moto phones.. Within 2 months, the power button has been rendered useless. I approached the authorized service center in trivandrum (Dreams mobiles, karamana) on 4/7/2017 and they have been holding the phone for the past 14 days. It is a tedious process to get in touch with them as their only contact number seems to be busy all the time. When i contacted them for the first time they told me that they have to replace the display too along with the power button but were not able to provide me with an approximate return date. And on 15/7/2017 when i got hold of them they responded by saying that it will be ready in a couple of days time. Therefore i contacted them today (18/7/2017) and they replied that the parts have only reached the service center and it will take another 3 days or more to return my phone. This is the kind of response i get each time i contact them. I have been left without a phone for more than 2 weeks and i hope you understand the inconvenience caused by this. Please note that the phone is applicable to the warranty period of 1 year.

I request you to take immediate action and escalate my request asap. This kind of response from such a big brand like lenovo is unacceptable. I kindly suggest you to contact the center and speed up my service request.

Service center : tdm-001-dreams mobiles cci
No. Srtdm[protected]
User name : aravind v
Imei no. [protected]

I have attached a photo of the service record along with this complaint.

Aravind v

My self pawan sharma my mobile no is :-[protected]
I have bought a moto-e3 power on[protected].in this phone there is a problem regarding touch of the phone. I went to lenovo & motorola authorized mobile service center in shop no. G5, g6 devi palace, old delhi road, opp raj cinema hall, 522/3 prem nagar, gurugram, haryana 122001.. But ur repersentative told me in my phone a minor like scratch is in phone screen panel. So your phone is physically damage and it will not cover in warantty. You have to pay for this. But in fact scraches are not on display screen its on phone panel.
But how you can do this my phone is under warnatty and due to a minor scratch on panel you denied for doing free service during warrnaty. When i try to get them explained my problem they give your mail id and number [protected]. Which i have been tried 5 times but but no reply is given its totally an mental harassment my self
..

So i request you please look into the meter and help me solving this problem.

The product has technical issue in 3 -4 months of purchase. Technical issue comes in warranty, give back my full money 16k. I doubt it's durability in this short span it's poor performance says it all. I want my refund back. The product has been dignosed i have given my feedback to the service center. They only guided me to write at customer support. Ask your representative to visit me in case u have any doubt. I want my refund of 16k

I purchased above model of cell phone through flipcart vide order no. Od[protected] dtd. 31.03.17.
It stopped working on 10.07.17. I reported the matter to your service centre at ashoke nagar delhi on 15.07.17. On examination, they informed that there is small damage on the display. Apparently this is not visible. They informed that this is a common problem in this model and is the reason of non-working of the phone.

We failed to understand, how such damage can occur as the phone was used with care. A class one tampered glass was also put on screen from the first day. It never fell down on floor or anywhere. It was also understood from the service centre, that display unit is very sleek and flimsy in this model and is main source of problem.

It is very costly phone. Price is rs 25000.00. It could be used only for 3 months.in our opinion, it is a design/manufacturing fault. A common person like me cannot be burdened for your faulty design/manufacturing of such a costly phone. Earlier i used moto-g phone. It was used trouble free for 3 years.

I, therefore request you to replace the phone free of cost. Pls. Confirm per return

Rgds,

Sampa bhattacharjee

B-507 navin aptts., plot-13,
Sector-5, dwarka;
New delhi-110075
Mob. No. [protected] / [protected]
E-mail: [protected]@gmail.com

My self rohit ranjan my mobile no is :-[protected]
i have bought a motorola g4phone on 30jan 2017.in this phone there is a problem regarding touch of the phone.i went to motorola service centre of okhala new delhi.but ur repersentative told me in my phone a very small minor like scratch is in phnone.so ur phone is physically damage nd it will not cover in warantty. you have to pay for this.
but how you can do this my phone is under warnatty and due to a minor scratch you denied for doing free service during warrnaty.you makes customer fool.it is very bad experince to me regading ur company

No one takes calls from the service centre & after many calls when they pick up all that they say is sir apka issue resolve hoote h call aa jaega, #, worst service centre ever.
Service centre : simran electronics - agr
Address : 22-a nehru nagar, near radha krishan mandir, agra
Contact : [protected]
Order no : soin[protected]

Have to ethics of talking mannerless just keep on repeating the same line again and again.

Customer name : yadvendra chaudhary
Contact : [protected]

I purchased moto c plus on july 12th and for initial setup i connected to my private (Home) wifi and the mobile keeps on rebooting itself continuously and i cannot perform any other operation until i switch off my wifi.
I took the mobile to authorized moto service center yesterday and they performed software re-installation. Even after this process the mobile issue isn't resolved.

I'm facing problem in my handset (Motorola moto g4+). From 4-5days, ads is appearing continuously on display screen. Like if i'm watching videos on youtube or any app even in photos suddenly ads occurred on screen. Not only watching videos even if i'm using my phone simply like looking photos using whatsapp insta etc apps i'm facing this and now i'm totally irritate with this.. Please help me out.

When i returned from college i took my phone (Moto x play 1 year old) i unlocked my phone it was working i spend about 20 min in facebook and whatsapp and lock my phone, after 10 min i unlocked my phone the onscreen buttons was not working, my phone heated up badly, i switch off my phone and restarted the phone still no use, as in emergency situation i used other onscreen button apps from playstore, i have done factory reset no use. Afer 1 day i switch on my phone then suddenly buttons was working, at that time i checked my whatsapp i was not able to download any audio, video, pictures from whatsapp it tells to give permission, i gave permission and still i cannot, it is same with xender, mx player... Etc. When the buttons worked i felt happy that my display is ok and at that moment the bottons snapps automatically without any reason, please help me iam in a big trouble

Dear sir,

I have motorola g4 plus mobile anyhow touch of this handset was not working. I have given this handset in moto service station at harsh enterprise (Ba)-004) bharuch, gujarat for repairing on 3rd july 2017, they told me that your complaint will be done within 4 days, i have visited the care almost 3 to 4 times but they told me that your problem has not been solved yet, today is the 15th july, almost 13 days, they have same reason that the part which he replaced in my mobile is not supported so they have sent my phone at vadodara, gujarat. They didnt gave satisfactry answer, what should i do?
Please take necessary action on this and reply as soon as possible
Otherwise i have to take necessary steps against them.

Following is the detail of job sheet:
Job no:srbao[protected]

There was some issue with my moto g4 plus mobile charger. I complained and submitted the charger at official store in indore on 28th june (Imei/sn no. - [protected]). There has been no response from your side nor i am informed when will i receive my charger. Please learn how to do customer services. Who will be responsible if my mobile discontinues to work while using some other local (Less ampere) charger? My warranty period is coming to an end within a couple of days.in case the mobile doesn't work well with the new charger where will i get my phone corrected? I want my charger as soon as possible otherwise i will make sure to sue motorola's reputation in the public. Shame on you if you just cannot handle a charger.
Hoping for a positive step toward my compaint.