| Address: Ajmer, Rajasthan, 305001 |
I had given my Motorola G4 Plus (Plus) for repair at an Authorized Motorola Center (Arsh Telecom) in Ajmer. Provided is the list of my Grievances due to the services provided.
1) On the 20th of June, 2017 I had given my Motorola G4 Plus because of a problem in the display. I was told that the repair would take 3-5 days after which I would receive a call from the service center for the delivery. Till the 5th day which was supposed to be 25th June, 2017 I had not received any information. When I contacted them on the 27th of June I was told that there has been a delay.
2) I had mentioned to the staff repeatedly that if they are unable to repair my phone in the given time then they can just simply provide a letter of “service denied” to me.
3) In the end I was told that I could take the fully repaired phone on 30/06/2017 in the morning. Because the service center was closed on the 30th of June, 2017 I sent a relative to pick up the repaired phone on the 1st of July, 2017. My relative was made to wait for more than 2 hours claiming that they were doing a full testing of the phone. While the staff members were busy laughing at each others jokes.
4) In the total span of 11 days I have not received a single phone call from the staff at Motorola Service center.
I finally received my phone on 1st of July 1, 2017 at 2:40pm.
5) The Display issue for which the phone was given to the service center was not resolved. Infact Additional issues occurred.
6) The Display was not fixed properly.
7) The Volume functions stopped functioning.
8) The sensors of the phone were spoilt.
9) Phone speakers were not working
10) Two Screws from the back panel were missing.
11) Complete breach of trust and privacy of the consumer. The phone has been used by a staff. The search content is explicit which contains porn sites and other objectionable contents. The accounts of the staff member is still open on my device which is :- [protected]@gmail.com.
12) Third Party Apps installed= Malware installed.
13) Gestures are not working properly (Karate chop for torch and twist for camera)
It is a disgrace to MOTOROLA co. that its service centers provide such pathetic quality of services. A customer approaches an authorized service center with trust and faith in the company and such incidents only affects the goodwill of the companies.
I had never expected this disappointing service from a quality product provider like MOTOROLA.
My Family itself owns more than 4 handsets of Motorola due our trust in the brand, but today I am forced to reconsider this trust.
When I communicated my grievances to the Arsh Telecom head, he simply refused to help me.
For now I only see taking a legal action as the only solution. As a consumer I will fight for my right and if Motorola can provide me with an alternative I am willing to consider that too.
My G4 Plus is not properly functional anymore, the other solution would only be a replacement. And because the condition of my handset is due to negligence on MOTOROLa’s side I demand a solution from your end.
I hope MOTOROLA has not lost its humanity and will look into the grievances of it’s regular consumer.
The services provided by Arsh Telecom, Ajmer was rather shameful and a disgrace to the reputation of MOTOROLA.
Hope to receive a solution to my grievances at the earliest.
I am attaching pictures as the proof of my grievances.
Motorola Solutions customer support has been notified about the posted complaint.
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
-Motorola Support