Motorola Solutions Complaints & Reviews

Its very unfortunate to say that the customer service is really poor especially the ones who provide solutions sitting at your customer care center. I was having display issue in my phone. And your company people are saying that it is in transit from past 15 days. Such a poor response. I think its time to tell people on social networking sites not to buy such phones. Really disappointed!!!

Not satisfied with the after sales service of moto.

I have given my phone “moto z play” to moto authorized service center “i-pick solutions india pvt. Ltd., bhagat singh market, connaught place, new delhi” firstly on 25th may, 2017 for the problem related to battery & fingerprint scanner issue and they returned the phone on 2nd june, 2017 but the battery related issue was not resolved and a new problem also emerged i. E. The main speaker not working this time. So, i resubmitted the phone on 5th june, 2017 (Manual job sheet no. 1084) and today is 23rd june and i have no clue about my phone or when will i get back my phone as most of the times the contact no. Provided is out of reach or if it is available everybody keeps dilly dallying like part has not been shipped by company, engineer is not available, we are trying to figure out the issue etc.

Not satisfied with the after sales service of moto.

I have also chatted with support executives 3-4 times and everytime i got assurance that my complaint would be addressed in 24-48 hours but 6 days have been passed since i last talked to them and still no call or contact from motorola side.
Earlier it used to be very good service by motorola and that’s why i purchased moto phone but now i am really fed up by this kind of pathetic service and untrained & mismanaged staff and request you to take up my problem with motorola for below points-
1. The unwarranted period of one month taken by service center should extend the warranty period for my phone.
2. It seems the service guy is not able to understand the issue with my phone so taking it to other technical persons and service centres. I request you to stop researching on my phone by treating it like this. The full price of phone i have paid should be refunded to me as my phone is well within the warranty period and moto is unable to service it.

I bought this mobile thru" amazen on17/05/2017. sold by green mobiles tamil nadu, india now the mobile is not getting switched on.suddenly it stopped .when i tried to switch on it is not switching on. i found from ur web site there is no service/repair centers in Hyderabad, since the mobile is still in warranty period, are you going to replace the device or repair with certification of quality.?
the invoice no, TN-MAA[protected]
pl.do the needful &mail me back the details.

yours sincerely
k.s.ramakrishnan,
p#44, viratnagar, Rd.2 srinagar colony,
kapra, ECIL.P.O. Hyderabad 500062

Hi,
I have submitted my mobile to the Motorola service center at Okhla Phase 2, New Delhi in the month of June on date 17-Jun-2017.

It had been clearly mentioned on the job sheet that phone needs to given to customer on 21-Jun-2017. Also there are no updates provided neither on my number nor on the alternative number provide and when call is being given to the service center, they are not providing the complete update or the reason of delaying.

From a customer point of view, it is the height of carelessness of the work

Please find the complaint details below:
Date of incident: 17-Jun-2017
Client Number: Himanshu Tomar
Job Sheet No: 6049
Brand: MOTO
Model No: XT1635
IMEI No: [protected]

I have ordered motorola e3 power from flipkart - order id - od[protected], dated thu, mar 30th '17 4:32 pm, it was ordered through phone number - [protected]. From last 1 week i am facing problem in phone speaker (Can not hear voice clearly). I have tried to contact all nearest service centers in kanral (Haryana), and panipat (Haryana) but they told me that they can not help it out as it is now over-taken by lenovo, please address me asap on this problem

Deepak kumar
[protected]
E-mail - [protected][protected]@gmail.com

Date : 22.06.2017

Motorola mobile moto e3, given for repairing to abhinav technologies, lenovo motorola authorized service center on 15.06.2017. They were suppose to keep ready by 19.06.2017 and they will inform us that phone is ready. But they have not called me yet, even contact no. [protected] and [protected] is switch off since last two days. How to contact them? To inquire about phone status.

Regards,
Shruti kharidia
[protected]

I submit the customer service center my new moto m phone since 1 week back, they will not give any notifications to me and their mobile numbers are not working, this kind of service is worst and too bad, so many times i call to a your customer service numbers also not working, we will never shopping for moto mobiles,... Plz kindly rectify my mobile moto m camera issue and plz fast respond with notifications

Am using moto g4 plus and am facing many problems with this mobile and there is no proper service providing the by service centre. With in the warranty its self i. E after 6 months the mobile got issues and i went to service centre many times for repair. And they are not at all providing the proper service.
I have got a battery issue, front camera issue, getting switch of[censored]nnecessarily and many. I have given mobile for service last weak and they they din't call me till now and when am calling its getting busy every time. They are putting the phone receiver a side so that am getting busy every time. Please make sure this problem should rectify. And take a quick action on them.

Service centre in chennai. Moto lenovo authorised service centre pondy bazar t. Nagar branch.

I purchase moto g4 in january 2017 so my phone is under service warranty. My phone has display issue on 23 may 2017 i went to max mobile care (B2x) pitampura delhi and they submit my phone for the service on 23 may 2017 and receipt number is [protected] said it takes maximum 15 days. I call them after 15 days they said that my phone is not repair because company did not send them repairing parts. Thats why they are not able to repair.. I call them on the daily basis they are not giving me any positive response. And said still phone is not repaired..

I purchased mobile from amazon, after eight month i am facing problem in it. I went to customer care of moto g and told them about phone behaviour. They told me that the battery of mobile is not original, tell me who is responsible for that, and why i face this problem. The member of customer care behaviour is also not good. Please give solutions to this problem at my gmail account [protected]@gmail.com

I have recently bought a moto g5 plus. What i see is when i insert earphones of different brand, it turns on the do not disturb mode on and continuously pop up comes saying "alarms only" and "end now" option. Even after clicking on end now, it doesn't go away. Why it is happening. I am using jbl earphones. I have checked in google and many many people are complaining the same. Please let me know asap if it can be rectified or else i will have to return the phone soon. Please treat this on priority.

I recently have had issues with my mobile phone touch screen. The screen seems to automatically open applications without any touch. this started around 15/06/2017. The phone was given to the service centre (ID- RKE-070 Mehta Watch Co.) and no - SRRKE[protected] but it has been 16 days without any success, every time I got reply that parts has not yet received from the company. I thereby request to replace my mobile phone as early as possible .
hope reply from your side soon.

My moto g3 turbo phone's charger automatically stopped working. As my phone is under warranty so i took it to my nearest service center and submitted my old one and the bill as well. They told me it will take me around 10 days for replacement but when i went for the charger they told me that it will take another 10 days for your charger to come. Now i waited for another 10 days and then the same thing was repeated and they again told me that it would take another 10 days. What the hell is going on? Are they replacing my charger or creating some new creature.!

I had submit my motorola moto m model number (Xt1663, gold 64gb) to my nearest services center f 26/4 okhla phase 2, new delhi 110020 nathu sweet main road, adjoining yamaha, new delhi, delhi 110020 regarding charging problem. At start they are really do not understand what was the problem. After a long time finally they had got the problem and told me that my phone's charging jack is not working. So i had submited my phone to them for repaire on 14/06/2017 and the return date was 17/062017 when i reached to took my phone i have seen that my phone charging point is fully scratched by them i have told them to correct it so they were trying to blamed me but after that they agreed to resolve my problem. After this incident today on 19/06/2017 i have took my phone from service center. I saw that my phone's sound button is totally damaged by them

I bought moto e3 power from flipkart on january 2017.. It was totally a fault model.. Most of the time it hangs or not in working condition.. I gave to service for two times in nugambakkam chennai service centre.. But still there is no improvement.. They are not providing good service..
In my mobile no apps are opening.. Even for calling it's takes more time.. It's getting heated all the time.. Unnecessarily and all of sudden mobile will switch off.. Please help me to require from this problem..
It's your duty to provide good products and good services to the customer..

Mene flipkart se online moto e3 power mangwaya is phone ki warranty 1 saal ki thi 12 din use karne k baad phone ki screen me problem aa gai me sahi karwane k chakar me apne paas k 3 district me ja aaya bikaner, shri ganganagar, hanumangarh par internet par service center ka address diya tha waha gya to kahte ki sab service center band ho gaye muje bola tha ki 1 mahine baad new service center khulenge aaj 1 month se jyada ho gya abhi tak koi ataa pta nai h service center nai h me bhot disappointed hu mera ye phone 8000 ka liya hua h or me use b nai kar paa raha please is company se mera refund ya mera phone sahi karwado please my mobile number [protected] my second number [protected] please help me nai to mera ye phone me fenk dunga ye garbage me ye koi kaam ka nai

From past 6 months my contacts are getting multiples i had given phone to service center at chandigarh 3 times everytime they reset phone but in 1-2 hours problem arise again. I am fedup of this phone now it had started switchoff during the call without call details. For my business it is getting worst to use this handset. Is there anyone who can solve the issue bcz ur service centers are pathetic.

I received my product moto m from flipkart on 19th january 2017 and even before the completion of six months, there is some serious charging issue. Previously it was fine but then the battery problem came at first i thought it's just cable so i changed my cable but then also this problem continues! My phone is under warranty period and so if you want me to change it i can do that also but just fix this problem.
I want you to kindly take my complaint into consideration and act on it as soon as possible!

Hi
My name is k. Vinay. I give my moto g4 plus to care for repair my phone from screen burn. They take my phone and not giving to me says the parts are not available. Giving me customer number and complaint to the company the number not works what can i do

Service center address : vzg-055-s. R. K. T enterprises

Address: shop no: 46-7-11/1, opp bollineni heart center, danavaipet, rajahmundry.

Contact:[protected]

Hi,

This is in reference to a service that i received from motorola service center, amar plaza, ajmer. I gave my phone for fixing as there was an issue with flash and camera capture sync. Service center kept the phone for 8 days. Now my phone has following issues introduced:
1. Some vertical and horizontal lines introduced on the screen.
2. Dull screen brightness.
3. Power button was not working.
4. Shadow appearing on the screen of the last opened tab.
5. There was hole introduced in the side body which they changed later when i noticed it.
6. Scratches on the handset.
7. Also they denied me the job sheet.

This is highly unacceptable. Do you give your devices after fixes without any tests? Is this the way issues are fixed introducing multiple new bugs??
I want my phone to be changed as my new phone is now not working as expected.

Require urgent response.

Thanks,
Pragya kumawat
[protected]