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Motorola Solutions Complaints & Reviews

www.motorolasolutions.com

1.4

Updated: Oct 28, 2025

Complaints 1864

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520

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1344

So far, so good. Motorola Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Motorola Solutions will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 227409

Website: no service in warranty

Had bought this phone Moto E3 Power (Black, 16 GB) from flipkart (order number-OD[protected]

The phone is not even 6 months old, the screen is gone and there is no service center in atleast 200KM radius in the town where the phone is currently being used. despite that, finding and travelling to an authorized service center, the service center guys tries to make you pay saying it's water damage and not covered in warranty. This is a new tactic these days being used by all such remote area places where they think people will believe anything being told to them. The phone was very well maintained and used and never kept near water anywhere. but service center guy insisted it's water damage.

No accountability at all. no response from motorola yet

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 15, 2017

Hi Alok,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you
-Motorola Support

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Address: Thiruvananthapuram, Kerala, 695003

I had purchased my moto g4 plus 8 months back from amazon.in and recently upgraded it to Android N. Post the upgrade my phone switches off when a call or notification comes in. This issue gets severe if data or wifi is on. I contacted customer care but they insisted on me purchasing a new battery even without checking my phone. They weren't even ready to replace my battery on warranty. I am still covered under warranty but is not able to my phone or battery replaced or at least to get the problem resolved

Aug 9, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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angucool

from Karur, Tamil Nadu

May 12, 2017

Dear Annapoorna Presannakumar,

You may roll back to older version of your mobile as your phone get turned off after your update. Check the related details in online and do as per their advice.

Anguraj

Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi Anoop,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: 831002

Sir
My phone is broken down then it's warranty is over in 5 months but my charger was not work regularly then i tell the service centre of jamshedpur give me new charger nd i pay for it's. But they didn't they tell me it's out of stock and arrive 4-5 day but in half of months the changer is not coming and when ever it's come they didn't give me because my mobile is not a warranty period
I'm unhappy to your service

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi Aarav,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

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Address: Vadodara, Gujarat, 391345

I have charging problem in my motorola phone as it's charger seems not working. When i reached the motorola service center at alkapuri in vadodara at 17:15 hrs, they denied to attend due to rush.
I reached the service center from my office from around 20 km even after calling to service center in morning for it's opening.
I think they are not interested for customer value or their time importance.

Motorola Solutions customer support has been notified about the posted complaint.

May 06, 2017

Vijay646's response Worst service center

May 11, 2017

Updated by Kundan Basant Pl help for customer value and their time.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi Kunda,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

V

Vijay646

from Sathupalli, Telangana

May 12, 2017

I have given phone to for service regarding screen errors.when i went to collect my mobile.while they repairing made scratch on edge, if i ask what the f#ck is this they said while reparing it was common. After two days o[censored]sing phone again its fingerprint option went missing

Motorola Mobility Customer Care's response, May 17, 2017

Hi Vijay,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thank you
Motorola Support

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Address: Patna, Bihar, 800020

I purchases moto g4 plus 28 June then my phone heat I changed my display, earjack battery then my phone auto switch off problem charging time more then 1.30 hour I go service center they did not solve my auto switch off problem plz help me this phone not buy any one will I try because this phone quality is very very chip I tried company gave me new phone because I go service center more then 3 times

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P

Premsunder Das

from Bengaluru, Karnataka

May 10, 2017

My mob no is [protected] and mail address is [protected]@gmail.com. Certain messages from Motorola passed through to APP but not email Can you rectify this

Motorola Mobility Customer Care's response, May 12, 2017

Hi Premsunder,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi sumit,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks
Motorola Support

H

Hansrajazad

from Bathinda, Punjab

May 12, 2017

I am disappointed with Moto service. Ian purchase Moto m 2 Jan 2017 and handset charger cable is not working and all they not change the cable .and asked me for that is physically damage but cable is not physically damage.

Motorola Mobility Customer Care's response, May 17, 2017

Hi Hansraj,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post

Thanks
Motorola Support

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Address: New Delhi, Delhi, 110001

Website: went directly to service centre of Motorola phone at Gole Market, New Delhi

I had purchased Moto G4 plus on 19th October, 2016, since then I found that the quality of the product is not good i.e hanging problem, heating problem is there.

Last month this phone was slipped from my hand while I was sitting on the chair, when I picked up this phone I found that the Screen got broken near the front camera.

I tried to contact the service station they said this will cost you around 7-8 thousand rupees. This is cheating with the customers as this is phone is already very expensive and the quality of the product is so bad.

Please suggest what I should do?

Dinesh Singh
M-[protected]

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi Dinesh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support

D

dksflrc

from Gurgaon, Haryana

May 12, 2017

Sir / Madam,

Since October, 2017, when I purchased this phone I noticed that there is hanging (hang ) problem with the phone. Major issue come last month when this phone was slipped from my hand while I was sitting on a chair, when I picked up this phone from floor I noticed that the screen of the phone get damaged near the front camera.

As the phone was under warranty I contacted Motorola Service Centre at Gole Market, New Delhi, India complaining them regarding quality of the product (broken screen) of the phone - they told me that they can't do anything if I want to replace this I have to bear a cost between Rs. 7000 to 8000 towards repair/ replacement of screen.

Please note this phone is under warranty - however, the phone fell from my hand but the distance is not more than 1 feet. If this is quality of the product that it get damaged even in this short distance, what are the standards does the company follow in quality testing.

For your reference I am enclosing herewith Invoice of the product.

As you are well aware that this phone is expensive in the same manner the quality of the product should be good.

I request you to kindly do the needful so that the Screen of the phone can be replaced without any cost to me.

Regards,
Dinesh Singh
M-[protected]

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Address: Aurangabad, Maharashtra, 431005

Extremely poor and pathetic service here at Aurangabad by Service center authorities this is by Kunal Telecom where the staff don't know why they are working and don't talk properly to customers basically the ladies they think it's government job and they are the owner of the company.

The staff is not educated in terms of handling customer queries.
Will not help individual in terms of issues with phone.
Please...

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I purchased moto g plus, 4th gen (Black, 32gb) through amazon with invoice number;[protected] dated december 24, 2016 which was delivered to me on december 27 2016. I am facing issue of hanging my head set & auto touch operation. Heating issue is also there in battery, i visited to service center (Ambe telecom, chittorgarh, rajasthan) and they updated the software but after that issues have been increased. Please provide me a permanent solution

Motorola Solutions customer support has been notified about the posted complaint.

May 05, 2017

[email protected] 9993005406's response Mujhe mera paisa chaiye

May 05, 2017

[email protected] 9993005406's response Koi dhayan nai deta hai aaj 45 days ho gaye pareshan hote

May 05, 2017

[email protected] 9993005406's response Plz koi bhi na le moto ke set

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M

[email protected] 9993005406

from Korba, Chhattisgarh

May 8, 2017

Bht he kharb0hai phn mujhe mera piaise chaiye hai bus thek he nai chalta bht heet hota service center mai diya vo bht pareshan kiya our phn ka camra khjrb kar diya paise refund

Motorola Mobility Customer Care's response, May 12, 2017

Hi Muktamukta,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post
Thanks
Motorola Support

C

Cooldude Vardhu

from Bengaluru, Karnataka

May 8, 2017

Their products really are good but the way they have for the accessoriesaccessories sucks really bugged to pay 3k.

Motorola Mobility Customer Care

from Hyderabad, Telangana

May 12, 2017

Hi Parul,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support

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Address: 201303

Website: Motorola india

For past 1.5 years I was satisfied with my mobile experience (Moto G3). Except a few glitches it was amazing. But it crossed the limit when starting going off just anytime. I mean anytime at whatever battery percentage it would just switch off and worse it won't start even after repeated trails for atleast 30 min.
Just when I was considering buying another Motorola phone (g5+) thanks for not letting me make such mistake.
Will never buy another Motorola product.
Goodbye..

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R

R P Yadav

May 9, 2017

Can not open attached file in yahoo mail & camera quality is very poor. I was brought mobile at 04.05.2017 & i will complain second days at mobile shop but did not take any action. My name is ram prakash yadav mobile no. [protected]

Motorola Mobility Customer Care's response, May 10, 2017

Hi R P Yadav,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thank you
-Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

May 10, 2017

Hi Shikhar,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you
Motorola Support

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Address: Dehradun, Uttarakhand, 248008

My moto g4plus starting troubling me with battery and touch issues this feb (Purchased on july 2016) i submitted it to my nearest moto care centre dehradun, they took too long about a month to repair it and return but after 2 months itself its battery is again troubling me. I again submitted it for 3 days and it still is the same. They wasted my time and energy. I am really upset and angry about it and i will never ever recommend a moto product to anyone in near future if my phone is not replaced or refunded. It already has two iemi numbers cause its motherboard was changed and i dont have enough patience to wait for a month again. Do something about it or you'll lose around 4 customers of yours.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 10, 2017

Hi Aviansh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you
motorola Support

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Address: South Goa, Goa, 403601

Website: www.moto-care.com

Dear Sir,
I have submitted the handset for repairing purpose on 27 Mar 2017. But till now I not getting feed back and transparency message from your side after several time follow up also and the same was also accelerated to senior member and accelerate no is[protected]
Through this message now I want to clarification about my handset when I will get back?

If i will not get any message from your side as a reply I will file a Consumer Case against the company so as soon as possible give reply

Regards
Asit Patro
[protected]

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 10, 2017

Hi Asit,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks you
Motorola Support

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Address: 624001

Sir,

Imei : [protected]
Mode;:moto z play

First gave mobile to authorized service centre in dindigul (Sri mobile care) for display problem. It was repaired though, while repairing they have damaged the speaker, now speaker rings with vibration. After getting in touch with another service centre at tiruppur (Emperor mobiles), they say that due to mis-handling of the service centre the problem has raised. So, we tried to get resolved by speaking with the service centre, they are not replaying and saying that their authorization is cancelled,. Whereas not resolving the issue.

Kindly arrange either to repair the deficit part or arrange to provide a new mobile.

Regards,
Sunil

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 10, 2017

Hi Sunil,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you
Motorola Support

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Address: New Delhi, Delhi, 110044

Recently i have visited one service center in govind puri, okhla phase 2 near royal enfield showroom, new Delhi. it was my second time in that service center for the same complaint that my phone suddenly get dead and every time they change my phone's motherboard and they did not provide any proof that my imei number is changed .
And now the problem is that i cant hear anything when someone calls on my phone they can hear me properly but i can't . now i have pissed off going again and again to that service center because they are unable to fix my phone as it gets dead after 2 or 3 days from service every time or any miscellaneous problem arises. it has been only 2 months when i had purchased this phone.

so i would request you to replace my phone or return my money back.

my imei number is [protected]
[protected]

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Motorola Mobility Customer Care

from Hyderabad, Telangana

May 9, 2017

Hi Anuraag,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thank you.
Motorola Support

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Address: Solan, Himachal Pradesh, 173205

Website: www.motoindia.in

I from baddi solan himachal pradesh phone no [protected]... I buy a moto g plus 18 march 2017 and in 18 april 2017 wifi and sim slots are not detect and emei no is not show... I from baddi solan himachal pradesh i went to service centre chandigarh 20 d... Then they told 3 days wait to send email so i wait then again they told 2 days wait email was send... But 4 days to come service has no repaly 2 me i dn't went again and again... From baddi 2 chandigarh...

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Address: Jodhpur, Rajasthan, 342304

Dear sir
I have motorola x play which i bought last year but from last month one blue dot is appear on screen and when i go to your service centre lovely enterprises jodhpur they told me that this dot must appear on screen this is not a major problem. But i want to know that why this dot is appear on screen and if there are some major problem in screen then after warranty period who will pay the money.
And when i told about heating and hanging problem they told us that there is updation of software in mobile.
My mobile is up to date upto latest version then which software is required for my mobile.
Please suggest me what can i do or resolve this issue soon

Regards
Yogesh sankhla
[protected]

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Address: Khordha, Odisha, 751003

Website: www.motorolasolutions.com

About 10 days ago my phone got dead. As it was under warranty period, i submitted it to the respective service center in bhubaneswar. There was some problem with phone's speaker and mic also. I mentioned those too. After some days i got my phone in working condition as its motherhood got replaced but it's mic and speaker is in worse condition. Now they're refusing to accept it. I've a xerox copy of the bill of service center. I need them to fix my phone as soon as possible. It's just 6 month old handset.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.motorola.in

Issue: charging and audio jack not working
Phone submitted date: 4-3-17
Service center address: satyam communication
J-34 (Basement), near centre state mall, sector.-18, noida

Since 2 months, there is no update regarding my phone repair. They were saying that they dont have the parts of this mobile. How could be possible in two month they cant arrange the parts. This is so pathetic. Did i purchased this motorola mobile to be relaxed in service center.

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A

Aditya Arya

from Patna, Bihar

May 5, 2017

I face in my moto 4g mobile charging system problem, in which due to charging it becomes too hote and have many times in charging.

P

Pratap S Tanwar

from Delhi, Delhi

May 5, 2017

Hello Sir/Mam
My mobile moto G Turbo edition
Is in moto service center
@ Sodala, Jaipur (Raj) since from 1 month but there is no status of Repairing I visited or calls to them so many times but they sad that it will take 2-3 days Evey time now I am pathetic
How it impossible to repair my mobile phone

I Request to you please give me a positive status regarding my mobile phone
Thanks
Regards
Pratap Singh
Job sheat no. 904

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Address: Ahmedabad, Gujarat, 380051

Website: www.motorola.in

Their is some manufacturing defect in phone since glass of front camera is in front facing to any rest area & there is no depth thus if we put camera of desk, every time some dent applied on camera glass & going on picture quality poor on account of dent on glass. I have contacted customer care & they charge 650rs to change the glass. Since their is no fault at my end because this is some design issue & due to this dent on glass has been done and i am not putting any cover on my every mobile. So kindly resolve the matter asap other wise i will escalate issue & also i am not satisfied call center rude behavior.
Regards,
Sachin bajpai,
[protected],
Achin. [protected]@gmail.com

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Address: Ernakulam, Kerala, 682312

My moto x play's turbo charger is complaint. While connecting charger phone is not charging. So i went to moto service centre in kaloor, ekm kerala. They registered a complaint and took my charger and they said i will get new charger only after 20 days, how i will charge my phone for these 20days

Complaint day. 3/5/17
Phone invoice day. 16/11/16
Customer complaint code. C0028-charging/battery issue
Ph no.[protected]

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angucool

from Karur, Tamil Nadu

May 3, 2017

Dear Prithik Prasad,

Ask them to provide spare charger which is going to replace.

Anguraj

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Address: Ernakulam, Kerala, 682306

I purchased on Moto g3 mobile set with Gorilla Glass last year. Unfortunately by accident, on last week the glass was broken. The set is still working. For the repairs, I enquired your service centre to repair & change the glass. They asked me to pay Rs.5200.00 as cost of glass. I woonder, why this much cost for replacement? Are the service people cheating the customers? Please replace the glass.

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May 17, 2017

Updated by Krishnakumar_r There is no solution or reply mail received till date. Can you please respond ?

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