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Motorola Solutions Complaints & Reviews

www.motorolasolutions.com

1.4

Updated: Oct 28, 2025

Complaints 1864

Resolved

520

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1344

So far, so good. Motorola Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Motorola Solutions will keep up the work and continue to help more customers with their concerns even better 🤝

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Motorola Solutions reviews & complaints page 52

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Address: 600017

I have given my mobile Moto G4 plus to service centre due to display impression issue, it is still in warranty. At the time they said it will be given before one week. After that when i contact them again they are saying the same. Whenever i go they saying the same in one week.

They are not picking up their landline numbers too.

Too worst service centre.

Motorola Solutions customer support has been notified about the posted complaint.

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V

Vinod Kotra

from Gurgaon, Haryana

Mar 17, 2017

1) Slow battery charging - 1.5hr = 5% charged
2) Glass cracked

Motorola Mobility Customer Care's response, Mar 29, 2017

Hi Vinod,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post

Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Anson,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support

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Address: Kolkata, West Bengal, 700010

Website: www.motorola.in

I am using moto M for the past 1month, whenever i delete some pictures, they again reappear in the gallery within a span of a week, i haven't switched on the backup option in google photos nor have i synced it and it has happended quite a saveral nom of time, also the phones does not have any gallery option.
How to get rid of the unwanted photos permanently?

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 24, 2017

Hi Abhijit,

Please reach out to our local Customer support: http://bit.ly/1hTXrcG for further assistance.

Regards
Motorola Support

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Address: 380008

Website: www.motorola.in/products/moto-g-plus

Date: 13th march 2017
Incident: i purchased motorola g4 plus mobile from amazon and within 3 months my mobile mother board is not working
Solution: as per service center reply of chinubhai tower ahmedabad. They would replace my mobile mother board. I would request to give a new mobile phone instead of replacing mother board of my mobile phone. As motherboard can cause problem in future
I am attaching bill copy of mobile phone which includes purchase date.
Imei no: [protected]
Question: i don't know when i will get my mobile return from company?

Motorola Solutions customer support has been notified about the posted complaint.

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D

Daneesh

from Kolkata, West Bengal

Mar 17, 2017

Purchased on 20-2-17 through FLIPKART, Problem: Callers can not hear me. It is a warranty failure. Please replace this one by another new handset immediately.

Motorola Mobility Customer Care's response, Mar 29, 2017

Hi Daneesh

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Pareshabad,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

Á

Áñáñd Kúmár

from Ingraj Bazar, West Bengal

Sep 29, 2017

I am using Motorola Moto G4 plus last 1 year, today I am facing one big problem towards automatically switch off my mobile . So why this problem happened and is it Battery problem or mobile ICU problem ?

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Address: Jammu, Jammu and Kashmir, 180013

I am owner of Moto G4 plus from last 3 months...I have been using Jio 4G sim and Vodaphone sim in my phone...Suddenly from last 4 days Jio sim is not working (showing no serivice, emergency calls only) although vodaphone is working fine.The Jio is working fine in other phones and not in my phone.No setting has been changed in my phone the problem has occured suddenly.Plz help me solve dis ASAP!

Aug 9, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Setu,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: New Delhi, Delhi, 110008

Dear sir/mam whosoever is reading this mail i want to tell you all that moto services are the most worst services i have ever seen. I have submitted my phone (moto e3 power) on 22/02/2017 for the screen damage that has been from company side from the day of purchase. Since the day i submitted my phone they are no signs that they are going to give back my phone. Its been more than 20 days since i have submitted my phone but they are giving me any solution nor they are returning my phone. The services are so bad that they don't even know how to handle a customer or how to communicate with customer. I'm so upset with motolora services that in future i'm not going to buy any of your products.
i have submitted my mobile Here:-

Address: 108, DDA towers, upper ground floor, janakpuri district center, janakpuri, delhi 110058
phone:[protected]

Customer complain code:- C0011

My Contact:- [protected]

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi nikzdev,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: East Godavari, Andhra Pradesh, 502032

Dear sir, I purchased Moto E3 power Mobile in November 2016. My phone touch screen got damaged recently and display is good I.e. no damage for display. I approached to a authorised Motorola service centre to change my device touch screen only but they are refusing to change the screen alone. They are telling that to change both touch glass and inner display it costs ₹4500. But I want to change only my touch screen glass, is it possible or not? Please give replay mail to [protected]@gmail.com

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Butham,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: Tirunelveli, Tamil Nadu, 627117

Website: www.consumercomplaints.in/new_complaint

I was purchased moto m two months before about 16000. Just mobile fall down simply the whole glass broken. It was poor quality gorilla glass when i was take to moto service center they said need to change total display as well include gorilla glass and display charges 9000/-. Very worst i have one warranty but moto said no physical warranty. Then how we believe moto.

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C

Chathurved Kulkarni

from Hyderabad, Telangana

Mar 16, 2017

Hi am here for a complaint regarding signal issues after an update i got before three days
Suddenly signals are being stopped
Please fix those bugs and request for another update soon
Expecting a replay to [protected]@gmail.com

Motorola Mobility Customer Care's response, Mar 23, 2017

Hi Chathurved,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Regards
Sandeep

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Address: 400063

I had purchased motoz on 07/01/2017 n suddenly after two months its wifi n bluetooth stopped responding. Wen contacted service center dey said motherboard problem. Entire phone should b replaced coz same problem can occur again. If renowned company motorola things not working properly den hw cn v trust ne other company. Even micromax replaced the phone after two months wen it had same problem

Aug 7, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 23, 2017

Hi Vidyutaa,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards
Motorola Support

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Address: Kanpur, Uttar Pradesh, 208001

Website: motorola

I bought moto g4 plus in july 2016 from flipkart. Now, i m facing some issues regarding charging and some others. It gets shut down suddenly even if it has 50 percent charging. And it charges very slow. I had given my phone to service center but it is as it is. Kindly take action in this matter. Either repair my phone totally or replace it. I m highly obliged to u.

Aug 7, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 23, 2017

Hi Pushpa,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards
Motorola Support

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Address: Jamnagar, Gujarat, 361005

Reference No. :[protected]
IMEI No. : [protected]
Job Sheet No. : SRINE[protected]

It has been Two months since I have given my phone for repair and still haven;t received it back ...
I am not even getting a proper response from any of the company's representatives regarding the matter ...

When calling on your customer care number ([protected]) all I ever get is that my complain has been escalated or forwarded or the senior is going to give you a call back ... But I have yet not received a single call back from them ...

I have submitted my phone on 13-January ... And you can't imagine how difficult it is for a person to manage for two months without a phone ... I have been using a damaged phone right now to keep my SIM card active ... I have been through so many troubles ...

I have lost enough phone balance while calling your service centre or care centre ... So many petrol expenses while travelling to your service centre everyday to know about the status of my phone ...
And not even counting all the time that gets wasted all day ...

Aug 7, 2021

Complaint marked as Resolved

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 23, 2017

Hi Keyur,

We’ve received your inquiry and have escalated it to the appropriate team for assistance, our team will get in touch soon sharing an update, Thank you for your patience as we work to address your concerns.

Regards,
Motorola Support

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Address: Aurangabad, Maharashtra, 431003

My moto g3 has no sound at all. Can not hear rings, messege tones alarms or anything. I've been having this issue since i received this product in march 2016. I have been complaining about it since then still no customer help has been given. When called to customer care they asked us to go to service centre which was useless. Even though the phone was in warranty period they said it's not and any kind of help was denied. Kindly look into the matter.

Aug 7, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 23, 2017

Hi Swati,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards
Motorola Support

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Address: Varanasi, Uttar Pradesh, 221005

I have given my mobile in Authorized Motorola Service centre as cellphone was switching off automatically but they replaced my mobile motherboard with a damaged motherboard which does not supported charging. Its been more than 1 month and Motorola Service Centre says it will take more time. I bought Motorola phone so that I can use it for long time but I can't even use it in warranty period as my mobile is with service centre for more than 1 month and still they are making excuses. Please see into the matter.

Old IMEI - [protected] / [protected]

New IMEI ( After Replacement) - [protected] / [protected]

Name of Service Centre is Friends's Collection, Soniya Road Sigra, Varanasi 221010

No. of Service Centre[protected]

Aug 7, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Virendra,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: Kanpur, Uttar Pradesh, 208027

Website: Amazon

I have purchased one Moto g 4 plus, 5 months back. Phone gets heated while charging. Few days back I kept my phone on charging, it got heated and screen got cracked.
One of the dual SIM slot is not working properly. There is excessive network issue with this phone. Telephone directory gets crashed regularly. I want proper solution for my phone.
Sumit
[protected]
Sumit.[protected]@gmail.com

Motorola Solutions customer support has been notified about the posted complaint.

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Sumitmadnani,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

sumitmadnani's [Complaint's author] reply, Mar 29, 2017

i want some immediate sollution

S

sumitmadnani

from Delhi, Delhi

Mar 29, 2017

till now the issue stands unresolved

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Address: Aurangabad, Maharashtra, 431001

My cell phone is missing behaving and getting operated automatically it opens applications at its own and even calls to recent callers as well I have reset my phone as well but not yet responding.i want replacement of my phone immediately because earlier there were issues like while playing anything on YouTube app it was getting switched off automatically and while charging also it was misbehaving after updating software it worked fine for lets say 10 mins then again it has started misbehaving now it has become problematic for me to handle this and cell like moto g4 with new features and updation will operate like this would mean no value in market pls look into it and response at the earliest.

Aug 7, 2021

Complaint marked as Resolved

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Prabhakaran Rajkumar

from Bengaluru, Karnataka

Mar 13, 2017

Moto service station is too bad in bengaluru koromangala 7 th block .i gave serviced my phone, , about auto swith iff while cally, , , many dect i had found on it .they have changing only the os not any hardware issue, this is most worst service i have ever seen

A

ashishroy

from Delhi, Delhi

Mar 17, 2017

To
Ensure-169-Aakarash Electronics
Mall Road near Globus Mall
Kanpur Uttar Pradesh

17 March 2017

Sub: Screen issue in Motorola Moto G4 plus (Consumer court docket no-195280)

Sir,
With due respect I, Ashish Roy have purchased Motorola Moto G4 plus on 09 July 2016 with IMEI NO- [protected].After one month o[censored]se I have started to face screen burn in issue in my device. I visited the service centre they changed my software and display. The phone worked fine for at least one month and again same problem started. I again visited the service centre on 02 February 2017 again they changed my software and display and again phone worked fine for month and then same problem started again. I visited third time on 15 March 2017 again they kept my phone for 2 days and then they gave me on 17 March 2017 yet my problem was not solved so I called Motorola Customer Care and I told them the matter they said to deposit my phone again and when I asked the customer care executive how long will it take he replied that it will take around one month and his name was Mr. Shashank. They were not even ready to provide my any replacement set. I have been suffering due to this for at least for 6 months. My current Job Sheet No is- SRINE[protected]. This long process is wasting my warranty period as most of the time my phone is in the Service Centre. So I want my money back or new phone should be provided and also my warranty should be extended as Service Centre is wasting my warranty period. I have registered a complaint regarding this in consumer court with docket no – 195280 and I want to inform you regarding this.

Yours Sincerely
Ashish Roy

Motorola Mobility Customer Care's response, Mar 29, 2017

Hi Ashish,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thanks
Motorola Support

A

ashishroy

from Delhi, Delhi

Mar 17, 2017

To
Ensure-169-Aakarash Electronics
Mall Road near Globus Mall
Kanpur Uttar Pradesh

17 March 2017

Sub: Screen issue in Motorola Moto G4 plus (Consumer court docket no-195280)

Sir,
With due respect I, Ashish Roy have purchased Motorola Moto G4 plus on 09 July 2016 with IMEI NO- [protected].After one month o[censored]se I have started to face screen burn in issue in my device. I visited the service centre they changed my software and display. The phone worked fine for at least one month and again same problem started. I again visited the service centre on 02 February 2017 again they changed my software and display and again phone worked fine for month and then same problem started again. I visited third time on 15 March 2017 again they kept my phone for 2 days and then they gave me on 17 March 2017 yet my problem was not solved so I called Motorola Customer Care and I told them the matter they said to deposit my phone again and when I asked the customer care executive how long will it take he replied that it will take around one month and his name was Mr. Shashank. They were not even ready to provide my any replacement set. I have been suffering due to this for at least for 6 months. My current Job Sheet No is- SRINE[protected]. This long process is wasting my warranty period as most of the time my phone is in the Service Centre. So I want my money back or new phone should be provided and also my warranty should be extended as Service Centre is wasting my warranty period. I have registered a complaint regarding this in consumer court with docket no – 195280 and I want to inform you regarding this.

Yours Sincerely
Ashish Roy

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Mayanki

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: Karnal, Haryana, 132117

Website: www.moto-care.com

I want to inform you that my phone motog 4+ is not working accurately. There are few problems in mother board. I have change 5 times in your customer care(3 times in new mass communication, 2 times in B2X).
I have to suffer from many problems i.e. customer care is 25km away from my house which spoils my day and mobile phone has to be deposited to customer care so i could not even call and message in emergency. Even today my phone is deposited to customer care to change mother board.
I have 4 copies of data sheet.
So I kindly request to change my phone.
THANK YOU

Motorola Solutions customer support has been notified about the posted complaint.

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M

[email protected]

from Chennai, Tamil Nadu

Mar 14, 2017

Sir, Recently bought Moto G4 Plus XT1644 mobile in USA. There is no option of Enhanced 4G LTE Mode in settings. It is hidden. So VoLTE function is not working. How to unhide "Enhanced 4G LTE Mode". Kindly help me for enabling Enhanced 4G LTE Mode.

Motorola Mobility Customer Care's response, Mar 28, 2017

Hi Moorthy,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 28, 2017

Hi Sahil,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

M

Mukthar Raza Qadri

from Alappuzha, Kerala

Jul 24, 2018

Hi I am mukthiyar
I buy a new Moto g6 phone before 15 days and it have manufacturing defects in it ...
But I went to Ur customer service representative they don't response me

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Address: Chennai, Tamil Nadu, 600096

Website: www.motorolaservicecentreinchennai.in

Motorola Service Centre in OMR Road, Perungudi, Chennai We repair services includes cracked screen repair, water damage restoration and battery replacement. To further their commitment to patient satisfaction, Ios Smart Care offers the best warranty in the industry on all parts and labor, customers gain the unrivaled advantage of being able to drop off their broken device and have it repaired by a professional while they shop.
http://ow.ly/n9ci309CQUc website url
goo.gl/oP6RQN Google my business page

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Address: Hyderabad, Andhra Pradesh

Website: www.consumercomplaints.in/new_complaint

Hello
On the[protected], I had submitted my phone to service center at #15-24-1 P.NO1, MIG-1, 1ST FLOOR, NYR CHAMBER, KPHB COLONY MAIN ROAD, KUKATPALLY, HYDERABAD...stating that the camera of my handset is not working properly in warranty.My complaint code is:C0004-Camera Problem.They asked me to come by[protected] as my handset is ready and in the same way i went there.When I took my handset, I found that power button of my handset is missing.I asked them that my power button is missing and in turn they replied me that" sir its already missed from your side".I first said sir its there and it is missed from your side.Then the argument took place between us for half an hour.Later they replaced the power button with some other china handset power button. One more thing, i want to disclose to you, I asked them"who asked you to change my power button ".For this they replied" already we found the power button missed and we took the compllaint".Here I want to know, who gave them right to make a complaint if it is really missed, they might have informed me before making a complaint.So finally I returned my handset to them to replace the power button.Please make sure that my issue should be resolved as soon as possible.

regards
narsimha ([protected])

;

Motorola Solutions customer support has been notified about the posted complaint.

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V

vinoddhiman49

from Deoria, Uttar Pradesh

Mar 13, 2017

Sir,
I want to state that I gave my mobile for repair at care Center on 31st of Jan 2017 . But till date it is repair ...care Center person told that we are waiting for the mobile part...its almost one month...kindly loook in to matter and do the need full
Vinod kumar dhiman
[protected]

Motorola Mobility Customer Care's response, Mar 29, 2017

Hi Vinod,

We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Thanks
Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Narsimha,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: Thiruvananthapuram, Kerala, 695573

Website: [email protected]

Dear sir/madam

I purchased one Moto e3 power through flip cart on jan-17 .But now it is not working I give this phone to Lenovo service center (Thriruvanathapuram (Kerala)-Dreams mobiles karamana ) they denied to solve the issue .So I am very disappointed can u help

i hope i will get positive reply from ur side

NOTE:ORDER COPY ATTACHED(FLIP CART)

Regards

Aug 7, 2021

Complaint marked as Resolved

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M

Maharshi mashi

from Hyderabad, Telangana

Mar 13, 2017

After trying update of my phone...the utube has destroyed...there is no sync of the audio and video play...the phone runs very slow...it's motog3..plz solve this immediately

A

Ashwin Rahangdale

from Satana, Maharashtra

Mar 13, 2017

My phone is very heated during charging...Please give me sol. Quickly

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Prasanth,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: 110003

Website: Google

I have Moto g 3 phone .in complaint service centre refused to make the phone repair.they said phone gas kit is damaged.but I have a problem of software.but they can't repair phone.They said first u can pay gas kit repair amount 650, than u r phone in guarantee.than after we make repair.but I don't now how to gas kit had damaged.i bought the phone in Flipkart after than delivery tha phone I have no idea which part is damaged.

Aug 7, 2021

Complaint marked as Resolved

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Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Raybanamit,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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Address: New Delhi, Delhi, 110018

Website: Motorola.com

Motorola service center janak puri in front of tilak nagar police station . I submitted mobile there in november they gave me back on 5 january 2017 but still i face the issue regarding battery they again kept my mobile for a month and no scope when i will get it back they keep on saying part is not available if not available atleast replace the set but they are not doing so i am hell tired of it .

Aug 7, 2021

Complaint marked as Resolved

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M

Motorola Service Centre

from Chennai, Tamil Nadu

Mar 11, 2017

Motorola Service Centre in omr Perungudi Chennai

Motorola Mobility Customer Care

from Hyderabad, Telangana

Mar 29, 2017

Hi Nikhil,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support

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