Motorola Solutions Complaints & Reviews

Hello Sir,

With due respect, I would like to draw your kind attention to the fact that I have purchased Mobile handset having model:X000LA9HZ, PNR Retail LLP,
MOTO G Plus, 4th Gen Black 32 GB vide order dt: 5 October 2016 against order Id:[protected] through Amazon DRSp654LR Tax Invoice Number: TN-MAA[protected]. But a major problem in that handset has been detected within 3 weeks from the date of purchase for which complaint has been lodged with your authorised service center having Service Center Kyathi Communications, No. 264, 1st Floor, 10th Cross, 1st Block, Rajaji Nagar, Bangalore - 560010.

It is noteworthy to mention that the handset having same issue again and again I have already got it repaired 4 times with same service center but problem occurs in every 3 days and everytime the technician tells that handset is fine there is no issues I am facing serious problems for not having phone.

I, therefore frequently request you to take immediate action so that I can get new phone instead of repairng same phone again and again.

Regards,
Nisar Ahmed
Mobile: [protected]

I purchased motorola X Play on 21st Feb 2016 and from last 3 months there is a problem that this device is not detecting the memory cards. I tried to change memory cards to check if the memory card slot is buggy or the memory card is having a problem but finally got to know that problem is with slot only. It start showing the memory card once we reboot the device but again that slot is getting disappear after 5-8 seconds.
Same problem I showed it to moto care but they said this kind of problem we are not catering as there is a scratch mark on phone and they said it may fall off and therefore warranty voids.

Please check and do the needful as there are only few days left for the warranty to be void.

Regards,
Deepak

I have been experiencing an audio jack issue since I got the phone
It gives off a loud buzzing sound while listening to music and then restarts
I submitted it to a service centre in Vile Parked, Mumbai and they replaced the battery, even though it was an audio issue
The problem still persisted, so I took it there again
They said there's no problem, and refused to do anything about it

This is to intimate that i had submitted my moto 360 2nd gen, imei: n867de275p to kavya enterprise pune, shivaji nagar, 411005 on 9th jan’17 because the display is not functional.
Since past two days, i’m chasing them (Kavya enterprise) for the job number but they are not sharing the same on top of it i was informed the replacement will come in 15 days but the statement got changed to 2 months at least over the call today by an executive named monty.

This is utter nuisance and i need complete refund now, i don't have any trust on moto service and can't rely on such timelines.

Have also raised a query to moto service with request id #[protected]

The turbo charger received along with my newly purchased motorola x play is dead on arrival and the replacement against this part is also not available.

The service center has communicated me to get in touch with motorola for further queries. As they say the part are not made available and hence the delay.

Sr : srine[protected] dated 22-oct-2016

Ref no :[protected]nov-2016

Please help resolve as there is no escalation matrix available.

I had submit my mobile in warranty period(moto 3G, XT1550) on 29/11/2016 in ur moto service center Ensure-175-Newtech, Vardhman market, Sec-17, vashi, mumbai due to some technical issues and revert me message from motoservice on 20/12/2016 for ready to collect ur mobile. i went there two times but not ready and after that call him three days on given date from service center for collect but he had same reply not ready till now and you will come on next 3-4 days, sure i have done this but same thing repeatedly. then what to do... this type of service is vey untollerable.

Buy on19 may. Used for one month.then automatically shuts down. Given at Kolhapur Maharashtra service centre. Kept for one month.after same problem continues. Again given at Kolhapur service centre.again kept for one month for repair.also now facing same problem.now helpless... Very bad situation. I being doctor facing so much problems due to mobile.KINDLY REPLACE...

On the month of Oct/Nov, I've submitted my Moto X Play for changing the display. Then I have received my hand set after few days from B2X service Centre (presently closed). From the very next day Wi-Fi and bluetooth were not working; it seemed that somehow they have skewed the antena of my wireless connection. Then under compulsion, I have further submitted my Moto X Play on 10th Dec, 2016 at my nearest service Centre Syscomp Infosol in Saltlake, Kolkata, West Bengal. They told me to hand over the hand set as soon as possible.

After one week, I have raised ticket (Ticket #[protected] since there was no update for the job id #SRSTE[protected] and it was pending for a part i.e Mother Board from last one week. After that I called on 24th Dec to verify the update and they won't provide any update of it. Immediately I told Cust care executive to prioritize the ticket with high severity. On that day, they promised me to close it by 28th Dec, 2016.

On 28th Dec, I haven't received any mail / call / sms from Motorola Customer Care or Motorola Service Centre. Both are accusing themselves and I am getting suffered. Whenever I call Motorola Cust Care regarding this, they're either apologizing or saying sorry for the inconvenience caused; which is definitely not a SOLUTION. Today I called Customer Care proactively, they again raised a new ticket (Ticket #[protected] and escalated this issue.

Today is 9th Jan; I further went to Syscomp Infosol to take the mobile. But finally I came to know that they have damaged my handset while testing and therefore IMEI number was not getting generated even after replacing new motherboard two times. They are actually revolving me.

In this scenario, I am claiming a new Moto X Play instead of the old one since it's now obsolete. I am requesting you please lodge a complaint against Motorola since it's a fraud case. Now they are planning to hand over my mobile phone by hook or crook just before end of my phone's warranty period. And I am sure within a month it will again go wrong for something else and I need to pay money to Motorola for the same. But it won’t happen; I will not pay single penny for this since they delayed this issue and done it with inexperience hand deliberately

Respected sir,
This is for your information that I Srinidhi T M, purchased moto g4 plus on 08/06 /2016 and within a short period of 4 months my rear camera lens/glass damaged (due to scratches), I have never experienced nor heard of such instance with any company manufacturing such kind of camera glass.And the worst thing is I'm not able to find even a single authorized service centre in Bangalore which can resolve my problem.
I have visited to many of Motorola service centres (rajaji nagar, malleshwaram and jaya nagar) but nowhere I could find the lens/glass.There are many people facing the same problem.
Since two months I'm not able to use my camera and moto company is causing inconvenience as the lens/glass is nowhere available.
Pl kindly look into the matter and try to resolve the matter.

Sir,
My charger had been not working properly so I gave my charger to service centre on 3 December 2016 in bareilly service centre ..they told me come to after 10 days .after 10 days they said we haven't Received charger from company ..again they told me to come after 7 days same things they told me ..but it's too much I haven't received charger yet ..now my mobile is not working ..

Please look into these matter

Thanking you

Sumit khabdelwal
Contact number : [protected]

Details
Problem code : P0035-accessory charger/ Battery
Complaint number :C0028-Chargin/Battery issue

My name is Yogendra Singh . I have submitted my Moto x force on 19 Oct 2016 in Bhubaneswar service center but they are not repaired my device till the date.is this kind of service you are providing to your customer.They are saying that the part are not available because it is high end mobile from your company.If can't repair my phone back then give me another new phone . In my phone mother board and front camera were not working properly . :(

After purchasing moto g4 plus within 05 months rear camera gets so much scratches on glass so that rear camera photos getting completely blur. Camera quality becoming worst. All the pictures quality very poor.
I went to the moto service center and they are not even ready to listen the problem. It's not our fault. It's a model design fault. Still they told me that it will be paid replacement if you want to replace.
Many users have the same problems. You can check this:

https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus-Moto-G4/Moto-G4-plus-rear-came...⇄

I am requesting to moto community that kindly give us a proper service so that our decision to buy moto g4 plus will not gonna wrong.
Thanking you

This is the second time I complaining for my moto mobile in yours site. My mobile is felt in the ground and there is no power on in mobile. So I submitted my Mobile in asansol (west Bengal) service center for last 40 days. They are not making my mobile or not giving me the proper reason. But yesterday I went to the service center. They told that they will not able to make my mobile phone.
If there will no riplay from yours company then I will go to the consumer forum and take legal action.

I have a motorola cell phone model moto-x first generation and every time it turns off, when I try to start it, it takes about 33 minutes to initialize the phone. The message that appears on the scream is "optimizing applications" or opptimizing softwares" which takes an absurd amount of time to complete. I talked with other motorola cell phone users and they told me they have the same problem. I'm very upset with this product and I will never buy anything from motorola again, and also I will advise pepole not to buy motorola cell phones. It is completely ridiculous for a user to wait 33 minutes for his/her cell phone to initialise. No other cell phone that I know takes this long just to turn on. I'm very unhappy with the product.

This is to inform you that i have been harassed by your service centre since 3 months.I have purchased the mobile ST1521 IMIE/serial no.[protected] vide your job sheet no.3849 dt. 3.1 .2017 whereas ipaid Rs.2900 on 2nd january only and the expected delivery date is mentiond as 4th january.Its 7th today but still i am denied by your official.Its really a matter of concern for me as well as your reputation.I just want your intervention in this regard. The service centre detail is given below SERVICE AND COMMUNICATION SOLUTIONS, A 180 1ST FLOOR.SUKHDEV NAGAR MARKET, OPP.DEFRNCE COLONEY RED LIGHT.NEW DELHI 110003.PH NO.[protected] [protected]. MY NAME IS ARUN KUMAR SHARMA NOB. NO. IS [protected]

Motorola service center Kavya enterprises pune this service is very bad service when my Mobile charge given there. Within 20 day they not reply me .& Finally they called me and not mention me keep mob with us. But they don't take my charger because they want my phone for testing i requested they my Mobile is at home & my hometown is 300 km from pune.

This is the second time I complaining for my moto g 4+ mobile in yours site. My mobile is felt in the ground and there is no power on in mobile. So I submitted my Mobile in asansol (west Bengal) service center for last 40 days. They are not making my mobile or not giving me the proper reason. But yesterday I went to the service center. They told that they will not able to make my mobile phone.
If there will no riplay from yours company then I will go to the consumer forum and take legal action.

I had given my moto x style for repair to Jamnagar repair centre on 12 th Dec 2016. I was told that the battery needs to be changed, for that moment onwards I have made n no of calls and chat with the service centre & moto customer care but no use its almost 26days that my mob is under repair condition, all they do is give lame excuses..still now they say the part is in transit..I asked for the tracking ID. But they are refusing to disclose that, please take up my matter to pressurise Motorola and show them that customer is the king of the market Nd not the supplier.

I have purchased my mobile through flipcart wide invoice number BLR_WFLD[protected] ( WS RETAIL SERVICS P L) on 04/04/2016 -'now till time within 9 months ; it's creating problems ; while call is going on suddenly voice goes ... Not able to listen or what I speak can't be heard by caller . I want replacement or repair ; it's within a year .do the needful urgently - Ashish Vora - Rajkot Gujarat [protected] and [protected]

After purchasing Moto G4 Plus within 6 months rear camera gets so much scratches on glass so that rear camera photos getting completely blur. camera quality becoming worst. I am using back cover to protect camera glass but still it got scratches. My four friends have Moto G4 plus and they all having the same issue.
I went to the moto service center and they are not even ready to listen the problem. Their executives are saying that this scratch wasn't there when I purchased so they can not do anything in that. But they have to agreed on the point that it's not our fault too, it's a model design fault which moto people didn't solved at the time of Moto G4 plus and now they launched moto m with the same camera issue. But they are now providing a back cover but that will not solve the problem .
I am requesting to Moto community that kindly give us a proper service so that our decision to buy Moto G4 plus will not gonna wrong. Thanking you